Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.12

2.1 Rating 1,183 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,183 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 5 star review on 7th November 2024

Wendy

Marks & Spencer 1 star review on 4th August 2024

Lozenge

Marks & Spencer 1 star review on 16th July 2024

Anonymous

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Anonymous

Anonymous // 01/01/2019

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“Disgusting service would give zero stars if I could. Ordered flowers for daughters wedding anniversary but never arrived. Called M&S spoke to really rude man who advised they had been delivered but transpired to wrong house, said it was my fault as I must of given wrong house number which I knew I hadn't. He said he would listen to call and call me back but no call ever came. Had to chase them again next day when they did offer me refund. Postman eventually found the withered flowers in box week later under a bush down the road! Appalling service, will never order flowers from M&S again and feel really let down by the overall service.”

Helpful Report

Posted 2 years ago

“I ordered and paid for flowerson 11th May for a lady for her 90th birthday on 13th may. She was having a cake and celebrations in the afternoon. I assured everyone that I was sending flowers from Marks and Spencer so don't order from anyone else. The flowers never arrived and I have been told that they were delivered at 6.20pm which is nonsense. So a very special birthday was ruined because Marks and Spencer failed to deliver the flowers. THUS HAS RUINED A VERY SPECIAL BIRTHDAY AND THE WHOLE FAMILY ARE VERY DISAPPOINTED.”

Helpful Report

Posted 2 years ago

“A friend sent me the "Summer Meadow Bouquet" for my birthday last week, on arrival one third of the blooms were crushed and the leaves slimy others had broken stems. I picked through the bunch and salvaged some cutting the stems and feeding them as instructed however after just 4 days the remaining flowers looked very sad, and droopy and I have now thrown them out. Very embarrassing telling my friend that she should ask for her money back and I can only hope she did.”

Marks & Spencer 1 star review on 11th May 2022

Helpful Report

Posted 2 years ago

“Terrible quality. Dead drooping flowers. A disgrace M&S”

Marks & Spencer 2 star review on 10th May 2022

Helpful Report

Posted 2 years ago

“Cancelled my order at the very last minute, leaving me no time to find another flower delivery service.”

Helpful Report

Posted 2 years ago

“I am ill at the moment and very kind people have sent me flowers over the space of a few months. All the flowers from Marks and Spencer’s have arrived in poor condition. All wilting. No attempt has been made to keep them looking good. I compIained the first time and received a new bunch which were almost as bad. I feel bad for complaining about these gifts but really can’t they improve???”

Helpful Report

Posted 2 years ago

“Great company! I order everything from M&S from sofas to clothes to food! Never had an issue and always have been my go to!”

Helpful Report

Posted 2 years ago

“Flowers arrived in a very poor condition obviously kept without water for a long time so disappointed as they were for my birthday not the first time that had a bad experience with M&S online flowers will never use them again.A refund is no consolation.”

Helpful Report

Posted 2 years ago

“Flowers for daughter's 21st arrived at 9pm in nearly dead condition. They travelled for 10 hours and were drop off 149. Would not recommend”

Helpful Report

Posted 2 years ago

“Absolutely disgusted and disappointed I was sent flowers for my retirement came no water and dried out. Fully opened and already turning brown. Would of been Really Gorgeous and very expensive gift if they had arrived as they should. Also I then had to lie to my friends and thank them for my gorgeous flowers so they weren’t upset which upset me too. 😢”

Helpful Report

Posted 2 years ago

“Magic times rose bouquet was sent to my friend on the occasion of her birthday remembering all our happy memories together over the years. This bouquet won’t be one of them! Despite her best flower arranging efforts she couldn’t keep them alive for a few days even. As we are the best of friends she felt it only right to inform me so that I didn’t purchase on line flowers again. Very,very disappointed. Also sad that M&S don’t respond to the critique and express some concern about their disappointing performance. 😢😢”

Helpful Report

Posted 2 years ago

“Just received delivery of flowers from Marks & Spencer as a Thankyou from my sister. Arrived limp and in poor condition. Some of the flowers were already brown and dying. Second bad experience with m&s flowers in 2 months as valentines flowers had to be returned as when unpackaged were broken and dying and not prepared to pay £40 for them! DONT buy flowers from M&S unless you need disappointment in your life!”

Marks & Spencer 1 star review on 28th April 2022

Helpful Report

Posted 2 years ago

“Very poor service, you can't change any details 30mins after ordering. I then booked for the flowers to a commercial store & they then left them outside on a high street at 20:11 after the store had closed in full site of restaurants, pubs & easy to see. I drove over immediately, yet they had already been taken (or where never delivered on the 1st place). They claimed the flowers were left on front porch, yet the store doesn't have a porch! Horrid service, I'd never use again BEWARE”

Marks & Spencer 1 star review on 27th April 2022

Helpful Report

Posted 2 years ago

“I have just received some flowers from my niece in Australia they are dried out, one is broken and two are beyond limp! I now face the dilemma of thanking my niece for her kind and expensive gesture or telling her the truth!”

Helpful Report

Posted 2 years ago

“Sister sent me some orchids from M&S they arrived incomplete, so was to recieve another the next day , they did not arrive till two days later still incomplete with buds falling off and leaves discoloured and dry , my sister was upset as it was her gift to me on the passing of my daughter .”

Helpful Report

Posted 2 years ago

“It was my birthday this week and the day after I opened my front door to find a M&S bouquet left on the doorstep. The flowers were half dead but I felt embarrassed to tell my friend who sent them. Next day another friend telephoned me and asked if I liked the flowers she sent. I told her I hadn’t received any flowers and she said they were delivered at 11.00 a.m. I looked outside my front door and there were the flowers which had been sitting there for four hours in the sun. I was so angry I telephoned M&S and complained asking why the delivery man couldn’t ring my doorbell and there is no secure place outside my house to leave packages. They said they would deal with the couriers and would I accept another bouquet. The bouquet was supposed to be delivered between 12.45 and 1.45. At 11.45 I opened my front door to water some plants and, yes you’ve guessed, the bouquet was sitting on my doorstep. The courier couldn’t be bothered to ring the doorbell. I have again complained to M&S and have asked my friends not to send me any more M&S flowers”

Helpful Report

Posted 2 years ago

“Ordered Rainbow Rose & Tulip Bouquet for a friend , they were delivered yesterday & she sent a photograph of them, disappointed was an understatement, pathetic was nearer the mark!!”

Marks & Spencer 1 star review on 21st April 2022

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Posted 2 years ago

“Received these flowers from a friend as a thank you gift. If I could have given them zero stars I would have. They were delivered by Yodel, they had no water and were all so limp and wilting they were only good for the bin. I rang to complain and was told a replacement would be sent the next day - which they were at 5.15pm and I was given a £5 voucher (which I had to ask for as it wasnt offered). When the second bunch arrived they were only slightly better. The roses were all fully open, all but two of them were brown on the edges and the remaining flowers were wilting. It ruined what was a thoughtful gift from a friend and, after this experience, I would never use M&S for flowers and would never recommend them to anyone. For an organisation that prides itself on quality their flowers are a disgrace.”

Helpful Report

Posted 2 years ago

“Ordered a bouquet for a colleague who had lost her dad. Heart sank when I saw the courier was yodel. Flowers due for delivery between 4 and 6pm. Finally delivered at 19.52 pm, nearly 24 hours after leaving the warehouse. Flowers limp and sad looking. M and S couldn’t care less. Don’t buy from them!! Go elsewhere!”

Helpful Report

Posted 2 years ago

“Family in America ordered Easter Bloom Bouquet which I received at 18.15 on 14 April, delivery box stated despatch date 13 April don’t know if this means had been in box 24 hours without any water. On opening box flowers looked dead, took off a lot of dead foliage, put immediately in water along with the flower food supplied this did help a little but two bunches of the miniature yellow roses had to go straight in the bin. Very poor quality, even the flowers that survived the delivery have now gone in the bin (5 days) extremely disappointed.”

Marks & Spencer 1 star review on 20th April 2022

Helpful Report

Posted 2 years ago

Marks & Spencer is rated 2.1 based on 1,183 reviews