Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,218 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,218 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 4th April 2025

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One star is too much. One star is too much. I have recently moved house. 2 friends sent me flowers. No flowers arrived here. They were both told that I had refused to take delivery of them! Both friends arranged a second delivery, again no flowers arrived. On mother's day my daughter sent flowers. When they arrived they were dead. The stems were dry and had not been wet for a very long time. I phoned and made a complaint. I was assured a redelivery was booked for Wednesday. I waited in all day, and by 1630 there were still ho flowers! I have phoned again only to get told that they have not been dispatched ! DO NOT BOTHER ORDERING FROM THIS HOPELESS COMPANY. THE STRESS IS NEVER WORTH IT!”

Helpful Report

Posted 3 years ago

“Mothers day flowers, delivered dry and brown, after trimming the bottom and rehydration they dropped in two days and had to be thrown away. Sorry but will not be ordering again and sadly would not recommend to others.”

Marks & Spencer 1 star review on 30th March 2022

Helpful Report

Posted 3 years ago

“I received a fresh flowers delivery today ordered by my colleagues for my birthday as I surprise when I get home. I opend the cartoon right away and already saw at point of opening that the flowers had already wiltered. The bunch of flowers had not been put in water and all stems were completely dry. The flowers had not been arranged with love but looked no better than a bunch bought at the petrol station. How sad and its not a isolated case.”

Marks & Spencer 1 star review on 29th March 2022

Helpful Report

Posted 3 years ago

“Flowers for Mother's Day ordered on Friday for Sunday delivery. Notified on Sunday that they wouldn't be delivered until Monday. DPD claimed box arrived with them "damaged". M&S offered replacement for delivery on Tuesday. Original flowers arrived on Monday, wilted, discoloured and in an open damaged box. Replacement arrived Tuesday, even worse state - broken flowers, wilting, box badly damaged and far too big for flowers inside. Neighbour uses M&S regularly and said they were shocked at quality and delivery. "Looked like flowers were already a week old". Have to say customer services were very good, shame the products weren't too. Ruined my 80yr old Mother's day - twice.”

Helpful Report

Posted 3 years ago

“My son bought me a bouquet of M&S flowers for Mother's Day he was in a hurry and hadn't noticed they looked a bit tired. 2 days later they are almost all dead despite me cutting stems etc., What a disappointment and waste of money”

Helpful Report

Posted 3 years ago

“My lovely daughter bought me some M&S flowers with Prosecco for Mothers Day when they arrived they were very dry dropey and looked half dead - then two days later got some more M&S flowers for my birthday same happened why don’t they bother to put water round them ?”

Helpful Report

Posted 3 years ago

“My daughter sent flowers from my new grandson. On arrival taken from the box put in fresh water with the feed. Leaves were already wilted. I hoped they would improve overnight sadly they didnt.”

Helpful Report

Posted 3 years ago

“First and last time for this online home delivery bouquet. Mother’s Day present for my 84 year old Aunty . I was able to visit the following day. I was shocked at the flowers £30. Awful she said she had to bin a few of the roses . Other flowers beginning to wilt .looked poultry sitting in the vase !!!!!”

Helpful Report

Posted 3 years ago

“My flowers for Mother's Day still haven't arrived, despite being out for delivery! My daughter phoned customer service and got a refund plus a £10 voucher, but really disappointed with M+S. We won't be using this service again.”

Helpful Report

Posted 3 years ago

“Ordered the rainbow alstromeria bouquet for my Mum for Mother's Day. They arrived wilted and are red and white only not like the picture online at all!”

Helpful Report

Posted 3 years ago

“I was very disappointed when I opened my Mother’s Day flowers sent to me by my son and daughter in law. The flowers were wilting and the foliage crispy and dead. I tried, unsuccessfully to revive them. They should never have been despatched. I am very annoyed and expected better from M&S. I advise anyone do not send flowers from M&S. Shocking.”

Helpful Report

Posted 3 years ago

“Two bouquets delivered for my birthday last wk. The first, alstroemeria, had crushed bent flowers, and blackened dying leaves to top of several stems. The second had roses that were dead/dying next morning; small shrivelled daisies; shrivelling anemones with curled crisping edges on all but one; tulips not in bud; and a branch of dry leaves. 4 days on from my birthday I have one anemone and 3 tulips left - plus 3 hyacinth heads which were fresh. I complained to M&S. Customer services were courteous, apologetic, helpful I was sent a big bunch of tulips. By day 5 many flower heads were dry or petals falling. Tulips bought in store (M&S, Waitrose, Sainsbury's) last 7 to 10 days. I will never order flowers for delivery from M&S. I have not told my nieces who sent the flowers, they would be so upset.”

Helpful Report

Posted 3 years ago

“Mother’s Day flowers not acceptable. Roses past their best, bits of foliage broken in bottom of box all look bedraggled. Very dissatisfied. And not cheap! Delivered by a rude driver. I won’t be buying anything else.”

Helpful Report

Posted 3 years ago

“I sent my mum some flowers yesterday for mother's day. My mum phoned to say she was very grateful for them but she said that there were a lot of dead flowers and crispy foliage. My mum phoned M & S today to get a refund and they honoured it and also gave my mum a £15 voucher as a gesture of good will. It's a shame so many people have experienced poor flowers as it's unlikely I will shop their for flower delivery again. But appreciate the prompt refund and good will.”

Helpful Report

Posted 3 years ago

“My son paid good money to send me a bunch of flowers for mothers day. THEY Arrived with the box spaking, the bottom soggy and the flowers without water ...I tried to revive them but today one day later they are half dead and sad...very very disappointing.”

Marks & Spencer 1 star review on 28th March 2022

Helpful Report

Posted 3 years ago

“My daughter sent a bouquet to me for Mother’s Day and when they arrived the water had spilt in the box and was soaking wet and the flowers stems were so wet and the leaves dying. Within two days a number of the flowers were dead and some didn’t even open and just rotted. I don’t feel I can say anything to my daughter as I know how upset she would be. I will never buy from M&S in the future.”

Helpful Report

Posted 3 years ago

“Received flowers today from my daughter for Mother’s Day. They were terrible as a few arrived dead and the tulips where wilted. They weren’t in water and I’m not sure how long that would have been for in the delivery van?”

Marks & Spencer 1 star review on 27th March 2022

Helpful Report

Posted 3 years ago

“Wrote a review on trust pilot to flowers ordered for Friday 25th march next day delivery- got an email saying delayed by 24hrs further email received saying delivery 30th march. Spoke to customer services who didn’t understand English just kept repeating phrase’s totally ruined my Mother’s birthday . Shocking that you look on website and it still offers next day delivery. Surely this is illegal will never shop at M & S again.”

Helpful Report

Posted 3 years ago

“My son ordered Mother’s Days flowers to be delivered in the afternoon today. When they arrived and I opened them they looked wilted. A Rose was snapped at the head and there were remnants of other flowers in the bouquet in the delivery box. As with other reviews I did not want to seem disappointed to my son whom had visited for Mother’s Day. He is not a high earner so spending money on flowers when they are sub standard makes me very unhappy! I am going to complain to M&S myself.”

Helpful Report

Posted 3 years ago

“Very disappointed with my mother’s day flowers from my son.. Very poor M&S. Not cheap, so get your act together. I have told my family not to send any more flowers . They arrived one hour ago”

Helpful Report

Posted 3 years ago

Marks & Spencer is rated 2.1 based on 1,218 reviews