Name: MCE Insurance
Rating: 3.97

“Easy insurance, not had a claim yet or intend too, cheap and cheerful!”

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Posted 8 years ago

“Failed to register bike on the mid database twice I had to chase 5 times for policy document rude staff”

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Posted 8 years ago

“Mce cancelled my insurance for non payment even though when the payment was to be taken I had more than enough in my account and there is no record on my end of the attempted collection, however when they sent me an email the day it was to be cancelled I rang them up straight away to ask if they could give me a week or so to pay them as its near impossible to get money in in 1 hour but they kept telling me there was nothing they could do. Won't be using them again even if they are the cheapest I can find”

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Posted 8 years ago

“this company are thief's stay away. my daughter took a policy with them and i paid the initial payment with my debit card as my daughter was waiting for her salary. She then gave them her card details for all future payments. they were explicitly told not to use my card details again as it was not my policy, guess what? they have taken 2 further payments off my card and refuse to take my card details off their records and are refusing to refund me. I have complained with no response from them now a week later and i get cut off each time I ring, while writing this review i have been cut off twice again by Shannon who works on customer service each time i have requested to speak to mell on extension 4891 who took my original complaint”

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Posted 8 years ago

“Hello everyone I had insurance from Mce for two year 2nd year had accident in February 2016 and my insurance run out after 2 months.I was waiting for my renewal no one send me one so I call Mce ask for my renewal the put me on hold for 15 min the guy on other side was saying he going to speak to his manger than after 15 mins he told me that we will sorted ur case out till next monday and we will call you i said okay next Monday no one call so I call again they cancelled my insurance and told me we can't insured any more and cut fone off me they took that month insurance money from me and cancelled my insurance this company is not reliable dont go on there cheap insurance they will leave u half away thanks”

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Posted 8 years ago

“I had the miss fortune of have to make a claim for my bike being stolen. I main a claim and they continously failed to return phone calls. Constantly held my claim up not informing me when they needed documents or information even after they finally agreed the amount they was going to pay out they then made yet another mistake and and paid the wrong about to me. Incompetent is the only way to describe them”

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Posted 8 years ago

“4 months ago I had accident on my bike, the worst insurance I have ever had to deal with, never return calls, told me value of my bike £6300, after millage was taken into account, was £5870. 2 times, at start of claim, now 4 month later say its only worth £5040,,thats about 20percent lower valuation, for no reason,my bike is full service history and A1 condition, everything renewed in last 18 months, including £2000 or new paint work, and if I want to buy back it will cost me 45 percent of that, they are thieves, don't ever insure with them, over 40 calls, told lots of times they would call back, not once have they called me, sent email to complaints department asking for call back, nothing,, as normal, financial ambusman now involved, still waiting, I now call every day to be told a load of rubbish, and stil no return calls and no sign or ending this night mare, if you have any brains stay away from this joke outfit,, if not you will be sorry,,”

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Posted 8 years ago

“I never thought that I could experience such appalling Customer Service as i have received from this company. If I was allowed to give zero stars I would and that would be generous. I have had exactly the same experience as the previous review, almost identical. 4 months since I reported the theft of my bike and have yet to receive a settlement. Since then they have sent me incomplete requests for information, requested documents already in its possession (i.e. V5), they are now asking for the Service History. I have agreed a sum over a month ago but now their compliance dept is dealing with my claim. I have also raised a compliant with them and the Financial Ombudsman. I would like to know where all the reviews on their website, giving 5 stars come from and how to put a review on there. They are nothing short of being thieves themselves, they may as well stolen my bike.”

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Posted 8 years ago

“Stay away from them they are just theft you don't get nothing from them they waist your time and they take your Motorcykle a way Then day give you nothing . They layers hypocrite very poor Castomer service . You are not insured if u have any problem with your car or bike just fixit in your self please stay away from them they are very bad”

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Posted 8 years ago

“Absolutely appalling insurance - Stay away!! Almost 3 months since I reported the theft of my bike and have yet to receive a settlement. Over the last 3 months MCE sent me incomplete requests for information, requested documents already in its possession (i.e. NCB proof) and worst of all, after FINALLY sending me a settlement proposal (which only came through after I initiated a complaint) backtracked on the mutually agreed sum as my stolen bike had been recovered by the police. 75 days since my bike was stolen, I am still on foot and waiting for a payment on a very straightforward theft claim.”

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Posted 8 years ago

“I joined the FS1E Owners Club 8 months ago and after restoring my FS1E asked the club for a good insurance company. MCE were recommend. I contacted them and they just sent me a firm; no message, just the form (like fill it in and we might take ya money, we might not). No reply so I contacted them again; and again before them put my enquiry to their "action team". It might just have been their "no-action team" as I've heard nothing from them. I'm sorry but I can't resist this "Jeremy Kyle moment"... What a bunch of useless ***** ***** ******** and non caring idiots. (sorry).”

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Posted 8 years ago

“Read the small print my fellow motorcyclists. This company will not pay any cover on a motorbike if it is stolen and the steering lock was not engaged. You can have the most expensive Thatcham approved lock, disc lock or chain but unless you have put on the steering lock......an anti-theft device that most 10 year olds could break. Your claim for damages will not be honoured by this bunch of highway bandits. They have no intention of supporting you in that very difficult time when some shady critters steal your beautiful ride. The only way to deal with companies like this is to avoid them completely. Pay the extra £50 to a company that has good reviews from many of our fellow motorcyclists believe me it will be worth it should you ever have a need to call on the support of your insurance company.”

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Posted 8 years ago

“Avoid this company: they charge a cancelation fee of £32 where they have stated in their terms and conditions and then they again charge you £28 for broker cancelation fee. Incredeable, it seems they do like to double their profit from nothing!”

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Posted 8 years ago

“Avoid this company by all means! Gave me a price online with all my details that I did enter correct, I made the payment, after I printed out the documents all the information was wrong. I call customer service for them to help me and turns up as they could not insured me so I cancel the polyci and charge me over £150 of fees! AVOID BY ALL MEANS!”

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Posted 8 years ago

“Avoid like the plague unless you are happy/acknowledge what you are getting. I went direct to them for my insurance quote of £288 but was involved in a non-fault collision 3 months later. They have massively failed for me on 2 separate issues; 1 - I contacted them to inform them of the accident and they explicitly told me I only had 2 options, either go through their solicitors who would charge me a 25% fee for any compensation recovered (even for damaged kit etc) or I could go via MCE themselves which would effect my NCB and would require paying the excess (even though the other driver has accepted 100% of the blame). However, I then found out in a non-fault accident that you could go direct to the 3rd parties insurer - which I did and recovered 100% of my losses with no impact on anything. 2 - When I contacted the insurer to cancel the remainder of the policy and seek a refund, they only gave me back £14 (yes, fourteen pounds) from my £288 policy, despite the accident happening 3 months from starting the policy and my cancellation phone call happening 3.5 months after the policy started. This is because apparently they charged me a £90 "brokerage" fee which isn't technically part of the insurance policy (yet conveniently included as part of the policy price and not clearly broken down), so my actual insurance fee is only £198, they then only give back 37.5% of the insurance policy at the "up to 4 months" point (which I actually think is fair enough), but they then take another brokerage fee of around £30-35 (because apparently charging me £90 just to start the policy just isn't enough) and finally an insurance cancellation fee of around £25. So there you go, they may be one of the big names and they may give you a decent price for the policy, but if you are unfortunate to have your bike written off completely at no fault of your own, be prepared to get almost nothing back from them.”

Helpful Report

Posted 8 years ago

“Avoid like the plague unless you are happy/acknowledge what you are getting. I went direct to them for my insurance quote of £288 but was involved in a non-fault collision 3 months later. They have massively failed for me on 2 separate issues; 1 - I contacted them to inform them of the accident and they explicitly told me I only had 2 options, either go through their solicitors who would charge me a 25% fee for any compensation recovered (even for damaged kit etc) or I could go via MCE themselves which would effect my NCB and would require paying the excess (even though the other driver has accepted 100% of the blame). However, I then found out in a non-fault accident that you could go direct to the 3rd parties insurer - which I did and recovered 100% of my losses with no impact on anything. 2 - When I contacted the insurer to cancel the remainder of the policy and seek a refund, they only gave me back £14 (yes, fourteen pounds) from my £288 policy, despite the accident happening 3 months from starting the policy and my cancellation phone call happening 3.5 months after the policy started. This is because apparently they charged me a £90 "brokerage" fee which isn't technically part of the insurance policy (yet conveniently included as part of the policy price and not clearly broken down), so my actual insurance fee is only £198, they then only give back 37.5% of the insurance policy at the "up to 4 months" point (which I actually think is fair enough), but they then take another brokerage fee of around £30-35 (because apparently charging me £90 just to start the policy just isn't enough) and finally an insurance cancellation fee of around £25. So there you go, they may be one of the big names and they may give you a decent price for the policy, but if you are unfortunate to have your bike written off completely at no fault of your own, be prepared to get almost nothing back from them.”

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Posted 8 years ago

“Got a good deal on my insurance but after 2 emails & a phone call to point out that my insurance document stated that I passed my test in May 1996 when the details that I gave them stated that I passed in December 1981 and was promised that all would be updated still no change a month later & no replies to my emails, go somewhere else I would rather pay the extra for good service than a bunch of cowboys that can't follow up on their promise or even reply to emails about serious mistakes on their part that could invalidate my insurance.”

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Posted 8 years ago

“Motorbike was stolen not been payed out they are trying every single way of avoiding payment. Said I agreed to a £2000 excess which I didn't they checked the call and said I didn't still no payment received stay away....”

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Posted 8 years ago

“Charged an extortionate amount for a late payment through no fault of my own......couldn't possibly be a fault with their system....oh no... never,not them...won't be renewing even if the come out cheapest”

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Posted 8 years ago

“Do not go near these people. They will screw you any way they can. It doesn't matter how often you ring them or who you speak to, you can expect no help. Take your money elsewhere.”

Helpful Report

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

MCE Insurance Reviews