Pets At Home Reviews

Name: Pets At Home
Rating: 2.08

2.1 Rating 513 Reviews

25 %

of reviewers recommend Pets At Home

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2.1

Based on 513 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought two guinea pigs (sows) both 3 months old, with in three weeks of having them I find out both are pregnant. One gave birth 2 days ago, the other is due soon. Highly irresponsible and unethical. The animals are lucky I'm a responsible human and will take care of them. Obviously the staff are not trained enough to sex animals properly. Will never shop here ever again. Having never bought pets from a pet store before I will never do so again as I've now have the responsibility of not just the two cavies that I wanted I will now have 6 to look after and rehome the pups when they are of an appropriate age. If this happened to someone in a less fortunate position these poor creatures could fare being dumped on the side of the road or worse. Shame on you for not doing your do diligence.”

Helpful Report

Posted 4 years ago

“Don't know why they use DPD for shop delivery my order should have been today but site / shop says still in transit 5 days after ordering in store as they did not have the item I wanted change your courier.”

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Posted 4 years ago

“Bescot walsall women was so rude 2 weeks ago on till shouting mouth off at customers they didnt follow arrows don't now who staff think they are talking down to people be last time i go and other guy said the same this women losing you customers”

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Posted 4 years ago

“Lovely, friendly, helpful staff at the Wisbech store.”

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Posted 4 years ago

“Booked 5 puppies for vets 4 pets for intial injections as leaving for new home tomorrow, been booked for 2 weeks, phone call earlier, had to cancell the whole lot, left us or rather the puppies in a compleate mess!!!! Profit over customer service yet again”

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Posted 4 years ago

“Went in the carlisle store yesterday and today to buy fish ! Dealt with 3 different girls who could not have been nicer or more patient and helpful ! J”

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Posted 4 years ago

“Ordered Retriever Rolls dog chews- got miniaturised versions- rip off”

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Posted 4 years ago

“terrible been given the run around for three days, I purchased a reptile incubator from them just over a year ago and considering there phone lines are down, and we are in lockdown I thought as a good will gesture because the incubator was just over a month out of warranty they would replace it, and the fact that it has only been switched on for three months, but no not pets at home in tiverton devon.”

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Posted 4 years ago

“Quick delivery good communication when item wasn’t in stock refund processed quickly”

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Posted 4 years ago

“Do Pets at home check their products in the their warehouses to make sure before their delivered to their customers that the product fits within it health and safety regulations and all the parts of the Filters our together correctly.”

Helpful Report

Posted 4 years ago

“I went to pets at home to buy some harringtons puppy food last week it was priced at 3.10 for 2kgs bag I have been in the same shop today 1 week later and the same 2kgs bag of harringtons puppy food as gone up to 3.90 a rise of 80p in one week looks like there using the virus as an excuse to hike there prices I will not shop here again”

Helpful Report

Posted 4 years ago

“My order did not arrive as expected. Left a few extra days as everyone is busy under current circumstances. Tried to trace order online but order number was not valid. Contacted customer service who said they had lost my order and would refund me in 5-7 days leaving me with no food for my 2 dogs and no money to buy any with! Thanks for nothing!”

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Posted 4 years ago

“Twice my order has arrived earlier than anticipated. Well done everyone.”

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Posted 4 years ago

“Unprofessional staff, don't keep self distance, don't wear any PPE. Against a covid 19 goverment rules.”

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Posted 4 years ago

“Pets At Home Lying to costumers about not accepting Cash. Pets At Home claims World Health Organisation recommended Card payments only as Cash transfers Corona Virus. (An Outrageous Lie) World Health Organisation NEVER said that and Cash Money does not transfer Corona (Check for yourselves) Pets At Home stated that it stopped taking cash "To protect its staff" Another outrageous Lie, because none of the staff was issued with any Masks or "Glass Guards by the till" or any other protective measure. Pets At Home, taking advantage of the Corona Pandemic to pass the NO CASH policy in all its stores to serve its own agenda and nothing else, while doubling their prices. Avoid buying from this company as it is taking advantage of you during these difficult times.”

Helpful Report

Posted 4 years ago

“Very poor advice from staff regarding care of hamsters. Cages sold are far too small and only useful as an emergency cage. Russian dwarves are being sold in pairs with no guidance that they sometimes need to be separated due to fighting..which is more likely to occur in small cages. They only care about profit!”

Helpful Report

Posted 4 years ago

“As a disabled customer with my husband as my carer , I was not allowed to enter the Durham Arniston store because they have a strict one person per family rule. This is despite the fact that I explained I could not shop on my own as I couldn’t carry purchases because I was using elbow crutches . I had to sit outside in the disabled space with the blue badge displayed while my husband went in, which was very upsetting and frustrating. There were only 3 customers in the store so plenty of space . All disabled customers need to be aware they will not be allowed to enter a store with one other person - that is their policy . This is despite their website claiming they do everything they can to help vulnerable customers - as long as they don’t try to shop there!”

Helpful Report

Posted 4 years ago

“Manager "Lewis" Hates Animals At Pets At Home Hemel Hempstead branch. Hates animals. He refused to accept cash £5 only in exact change. (Cards only) Company Head office closed its telephone lines to save money. Health world Org. did not state "Do Not take cash" this is not true. Our 19 year Old rescue cat who is a fussy eater (Only likes Lilly Kitchen) will sleep Hungry tonight. Pets At homes likes the profits from Pets, but in reality Hates them. See many reviews complaining about branch managers rude attitude. The store manager's behaviour is a reflection of Company Directors " A Fish always rots from the head down"”

Helpful Report

Posted 4 years ago

“With this whole Corona virus apart from 2m tape markers on the floor only one staff had disposable gloves on! No masks, no gloves. Other retail stores have masks/head shield visors and till visors! Pets at home have nothing other than counting people. No one way system, and you cant physically keep 2m distance as there isnt enough room! The staff stand close together because they have no choice two people on the check out and there is not 2m between them with no PPE it's not a safe store at the moment! I will be ordering my cat food online.”

Helpful Report

Posted 4 years ago

“I use pets at home regularly for my elderly dog and cat, most of the time they have all my essentials I'm local so tend to not use any other pet shop as it's more convenient for me but on several occasions I've noticed when its busy a bell is rung for other staff to help and I've been served by the store manager (said on her badge) and I couldn't believe her tone in voice, she had a bad attitude and on leaving she rudely said "see ya bye" like she hated to be there. There was a change in staff behaviour in a negative way when she came to the till bell. There are a few lovely staff members who are very polite and helpful. Just disappointing there isnt more of those in the store.”

Helpful Report

Posted 4 years ago

Pets At Home is rated 2.1 based on 513 reviews