Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,783 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,783 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

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Phone:

0800424335

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wasn't sure how confident the tech was as he phoned his manager for info. Seemed to use same screen several times.”

Helpful Report

Posted 5 years ago

Hi, sorry to hear that you had a disappointing experience. We apologize and it is important we resolve this with you. We set very high standards of customer satisfaction and we’re sorry to hear that this standard has not been met. We are very keen to discuss this with you further to better understand your experience. Please call 0800 424 335 and ask to speak to Logan (Customer Experience)

Posted 5 years ago

“Tech was at my house for only 30 minutes and I was charged for the whole hour, basicly paid $145 to be told my computer is too old and need a new one, not very happy”

Helpful Report

Posted 5 years ago

Hi Katrina, can you please call us on 0800 424 335 to discuss this further.

Posted 5 years ago

“We have had 3 visits with John and we probably could have had the work done in 2. HIs first visit advised us the current laptop would need to be replaced and we discussed set up etc.When he came to set up the new laptop my expectations was that it would replicate our previous laptop and we would not have any issues. The fact that I had to contact you to get our ESET put on and our email set up with our folders and contacts seems that our set up wasn't complete as he said. Our communication with each other would appear to be not very good. We hope that we do not have any future issues with our new laptop.”

Helpful Report

Posted 5 years ago

Hi Barbara, could you please call us on 0800 424 335 to discuss this issue further and see how we can assist.

Posted 5 years ago

“This was a major project to transfer data to a refurbished Geek "refurbished" machine. The assigned technician has indisputable technical skills, but regrettably his communication skills (EAASL) don't inspire confidence. I was disappointed that I had to ask critical questions that he should have freely given without prompting.$1,663 is not an insignificant investment. I have been a Geeks client since its inception and have been pleased with all previous interactions”

Helpful Report

Posted 5 years ago

Hi Neville, thank you for your feedback we will be passing this on. We understand that another technician is coming out to look at issues that have arisen following the appointment.

Posted 5 years ago

“Couldn't retrieve the rest of the lost data as it was corrupted.”

Helpful Report

Posted 5 years ago

Hi, sorry to hear that not all your data was able to be retrieved due to being corrupted. Unfortunately once data has become corrupted for any reason it is impossible to retrieve. If you wish to discuss this further then please feel free to contact us on 0800 424 335.

Posted 5 years ago

“I really liked Derek and his communication was excellent. However when you changed my appointment to Today I told you I had no flexibility to extend out other end. Derek arrived at 10.20 and I had to leave at 10.50. I find it unacceptable to be charged the whole hour and would like you to contact me with a solution to this Sue Saunders”

Helpful Report

Posted 5 years ago

Hi Sue, can you please call us on 0800 424 335 so we can discuss this further.

Posted 5 years ago

“I am still having problems with the logging in all the time because I have two logins. I only want the one. Scanning is not performing as I need it to. Need to get someone back in.”

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Posted 5 years ago

Hi Catherine, we understand that these issues have been since resolved by one of our technicians.

Posted 5 years ago

“Very expensive hourly rate since taken over by Australian company (I have used Geeks since their inception) Generally good service/advice Currently exploring option of replacing aging computer with a new or "refurbished" computer from Geeks”

Helpful Report

Posted 5 years ago

Hi Neville, sorry to hear that you feel our rate is expensive. Just to clarify, we are fully owned by a New Zealand company. Good luck with the "Geek Approved" model, they are a fantastic way to get a highly specked device at a reasonable rate.

Posted 5 years ago

“On his advice we agreed to have malwarebytes installed i have read some of the reviews it looks like the mcfee that we had is better also we did not get the gold card hourly rate”

Helpful Report

Posted 5 years ago

Hi Tom, could you please call us on 0800 424 335 as we would like to discuss this with you further.

Posted 5 years ago

“Hi team The services was all spot on, found a problem, offered solution etc. But having replaced the laptop, the original problem with email still exists. Will be in touch to get you back again. Jolanda”

Helpful Report

Posted 5 years ago

Hi Jo, good to hear that our technicians provided such a good service. Please contact us in regards to the reoccurring problem.

Posted 5 years ago

“I do have some queries about the service I received and would appreciate the opportunity to pass these on. Please email me an email address so that I can do this.”

Helpful Report

Posted 5 years ago

Hi, could you please email your queries to info@geeksonwheels.co.nz and it will be forwarded to the relevant manager to have a further discussion with yourself.

Posted 5 years ago

“Did not resolve issues had since changing windows”

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Posted 5 years ago

“JP was knowledgeable however he was way too quick which turned out not to be that helpful. I wanted help with downloading music so I could listen via my fitbit, he said to use Spotify and then link up the versa on my laptop - tried it today and can't get it working - if he just took the time to do it with me then I wouldn't be feeling really frustrated today. Same with the tv - really fast clicking through but not actually showing me so I am no better off really. To be fair he did the backup and system checks on the laptop. Nice guy and definitely has good technical knowledge but actually didn't deliver half of what I needed which I have experienced before with Geeks on Wheels.”

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Posted 5 years ago

“Seemed a bit dismissive.”

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Posted 5 years ago

“Technician was an hour late for my appointment today. Usually on time previously. When arrived things done promptly but still coming to understand new programme installed on my computer. Taking a bit of time.”

Helpful Report

Posted 5 years ago

Hi Bev, apologies that your technician was late for your appointment. If you require any further assistance you can feel free to call our Geek Hotline on 0508 123 111 and they maybe able to assist with any lingering issues.

Posted 5 years ago

“Disappointed to be let down by change of Technician. Was not given any update as to when my new iPad was coming, when it was not delivered as promised when i agreed to purchase through your Company”

Helpful Report

Posted 5 years ago

Hi, sorry to hear about your experience. Could you please call us on 0800 424 335 so that we can discuss this further.

Posted 5 years ago

“I am very disappointed as the wifi still isn't functioning. Did he even look at it? Nothing about it on the job sheet. I'm sorry but I don't feel like giving a rating. Didn't test it at the time as I had to rush to see someone after agreeing to change the time of the visit.”

Helpful Report

Posted 5 years ago

“Monday 30 Sept, morning I now have two Yahoo emails, the default one is ex Internet Explorer, I have to use that to get to the other one which is ex Microsoft Edge. Now being asked if I want the Microsoft Edge browser. Can’t understand how the wrong drives were being used for storage, obviously something we did. Everything was going slow over the weekend, but has now sped up. During the weekend, was regularly getting “not responding” while trying to use both Yahoo mail & Google. Also while typing into Google or an email the typing/screen would freeze, for more than 9.9 seconds. And I was and still am getting the occasional black screen. 30/9, 11am, Just tried to get into Genesis/Energy IQ and was told, again; “Sorry, your browser is out of date!” Skype has continued to work well through everything, apart from Skype-specific problems.”

Helpful Report

Posted 5 years ago

“When my email was "upgraded" 3,000+ deleted emails turned up in my in box. As part of the change back I wanted the deleted emails removed from my in box but I wanted all those after November 2018 kept as I wanted all the Christmas letters. I asked him to delete them as they were removed as he was more able to deal with 3,000 than I was. After that was completed I was amazed to find I was fully charged for the remedial work. It was also at that stage I was informed that my email system would "soon" become obsolete and would have to be replaced. I feel totally conned.”

Helpful Report

Posted 5 years ago

Hi Caroline, glad to hear that the issue has been resolved now. Sorry to hear that you experienced these issues in the first place, please feel free to call us in again in the future. Thanks the team at Geeks on Wheels!

Posted 5 years ago

“The new email system is a mess - could some one please come and sort it out.”

Helpful Report

Posted 5 years ago

Sorry to hear this Caroline, I understand we have now resolved this for you, please get it touch if there are still any issues, thanks

Posted 5 years ago

Geeks on Wheels is rated 4.8 based on 6,783 reviews