Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,792 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,792 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

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Phone:

0800424335

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Geeks on Wheels 5 star review on 18th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Engineer failed to diagnose the network problem. (Another company solved the issue in 5 minutes) Took work laptop for further investigation. Didn't return laptop at arranged time. No communication. Had to lodge a complaint to get laptop returned (then get an invoice which included time to return property!)”

Helpful Report

Posted 2 years ago

Hi Larry. We’re sorry you had a disappointing experience. We apologise and obviously need to investigate this further. We take pride in taking ownership and caring about our customer's experiences and reassure you that this is not our usual customer experience. We will be reaching out to your today to correct this experience.

Posted 2 years ago

“I have used Geeks on Wheels several times now and have continued to use them because I know they have built up a bank of notes about our home system, requirements etc and because I know that 1 hour is more than sufficient to set up my laptop. Unfortunately, the guy I had last time has left (he was fabulous). The person today was pleasant but incredibly slow and I had to remind him several times to refer back to the notes that the previous person had made. The same set-up of laptop service that I have used 3 or 4 times now that has always taken under 1 hour, today took 1 hour 40 minutes. I expressed my unhappiness with paying the extra and (after the service person consulted with his manager) this was reduced to 1 hour 15 minutes. Unfortunately, I will not be using your service again.”

Helpful Report

Posted 3 years ago

Hi Jo. It’s incredibly disappointing to get poor feedback. We apologise and it is important we resolve this with you. We work really hard to offer the BEST customer experience so while we are obviously disappointed, thank you for your feedback. We are very keen to discuss this with you further to better understand your experience. Please call 0800 424 335 and ask to speak to Kevin.

Posted 3 years ago

“To say I am disappointed is an understatement I have used outlook synced to apple for over 12 yrs I will just find a tech who can deliver”

Helpful Report

Posted 3 years ago

Hi Ray. Thanks for sharing your experience. We are so sorry. That feedback is certainly not what we like to hear from our customers. We take pride in taking ownership and caring about our customer's experiences and reassure you that this is not our usual customer experience. We want to investigate this further. Please can you call us on 0800 424 335 and ask to speak to Kevin so we can work with you to resolve this as quickly as possible.

Posted 3 years ago

“Dont contact me ever again You needlessly cost me $152”

Helpful Report

Posted 3 years ago

Hi Roy. We’re sorry you had a poor experience. We have waived your appointment cost as it falls under our No-Work No-Fee Guarantee. We work really hard to offer the best customer experience so while we are obviously disappointed, thank you for your feedback.

Posted 3 years ago

“I paid $152 for an hour. The problem was not fixed. Nothing done. Very poor service. Will never call your company again and will never recommend your company to any of my friends.”

Helpful Report

Posted 3 years ago

Hi Joe. We are so sorry. That feedback is certainly not what we like to hear from our customers. Thanks for taking the time to discuss this with me over the phone. I understand from our conversation, the cameras were faulty and returned. We are happy to help set up your new cameras. It’s important we resolve this and deliver a better experience next time. Can you please make contact with us on 0800 424 335? Please just ask for Kevin.

Posted 3 years ago

“Very disappointed. Didn't fix a single issue and yet charged me with a huge bill. Regret calling. Fell like I've been scammed.”

Helpful Report

Posted 3 years ago

Hi Max. It’s incredibly disappointing to get poor feedback. We apologise and it is important we resolve this with you. We want to investigate this further. Please can you call 0800 424 335 and ask for Kevin, so we can work with you to resolve this as quickly as possible?

Posted 3 years ago

“11 minutes and charged for 1 hour and no repair effected. Also invoice sent to Neil and Judy Saunders, she died last year.”

Helpful Report

Posted 3 years ago

Hi Neil. We’re sorry you had a disappointing experience. We apologise and obviously need to investigate this further. We will correct the name on your profile immediately! It appears that the work recommended by our technician was declined so you were charged our minimum callout. If you would like to further discuss your experience, please call us as soon as you can on 0800 424 335 and ask to speak to AndyP.

Posted 3 years ago

“Really disappointed in the service provided. A geek has come and looked at my laptop as it keeps restarting with a blue screen error. I was later advised the issue is fixed and I paid him on the same day. The issue was never resolved and after multiple attempts to contact, I was able to get through to Callum after almost 2 weeks. He advised later via email that the problem can be with the RAM and sent me the steps to run a test to confirm if the problem with the RAM or not. I have run the test myself and emailed him to advise the results came as negative so the problem might not be with the RAM and requested to let me know the next steps as soon as possible as it’s already been more than a week. I did not have any response from Callum. I called the 0800 number and later Callum asked to take the laptop offsite to get fixed. After 2 weeks my laptop was taken away, he returned it after I followed and I had to pay again for the services. The laptop is still not fixed after I paid almost $500 to Geeks on Wheels. Tried contacting Cullum to say the laptop is still not working but had no response. Really disappointed with the service and I prefer to try some other company to fix my laptop rather than relying on these geeks again.”

Helpful Report

Posted 3 years ago

Hi Rashmi. We’re sorry you had a disappointing experience. We apologise and obviously need to investigate this further. It appears that we have tried to contact you to arrange a follow-up appointment to fix this. If you would like to further discuss your experience, please call us as soon as you can on 0800 424 335 and ask to speak to Kevin.

Posted 3 years ago

“waiting for my printer”

Helpful Report

Posted 3 years ago

Hi there. We apologise for the delay and it is important we resolve this with you. We take pride in taking ownership and caring about our customer's experiences and reassure you that this is not our usual customer experience. We want to investigate this further. Please can you call me 0800 424 335 and ask for AndyP so we can work with you to resolve this as quickly as possible.

Posted 3 years ago

“Pick up and repair went well, delivery back was fine but computer would not operate. after some searching and changing cables the screen started operation but no connection to the internet so couldn't get emails or access bank accounts. Another person took a look and found the problem with wifi connection and used the Microsoft repair procedure turn off and restart. The worst part is the inability to phone any one in Geeks on wheels for immediate help and poor advice that was incorrect. I would use again but they need to get the helpline and customer support sorted Dennis”

Helpful Report

Posted 3 years ago

Hi Dennis. Thank you for taking the time to leave a review and give us an opportunity to improve our service. I'm glad to hear that the Offsite repair went well however it is disappointing to hear the reconnection in your home was a challenge. Unfortunately due to level 4 restrictions, we are somewhat limited on the service we can supply so normally the issues you faced would have been corrected directly by the technician returning your device. I do see on our system that your Technician Terrence was able to call you back as soon as he was available yesterday to hopefully provide assistance getting your back up and running. As I'm sure you can understand our technicians are very busy with clients so we don't allow them to be directly contacted by their customers as this would provide a poor experience to whomever they are helping if their appointments were getting cut off with questions from previous jobs. We do however have our wonderful Geek Helpline subscription service for more immediate support via the phone and remote support. I do see that in this case you were not offered this service and instead had to wait for Terrence's reply. Apologies for the delay in his reply. If you are wanting more immediate technical support I suggest you sign up for our GeekPlus Membership which comes with access to our Geek Helpline support team! Again, apologies for the less-than-perfect support for your appointment this time around! We hope next time you use us outside of Level 4 Lockdown we are able to give you the 5-star service we are well known for!

Posted 3 years ago

“very disappointed, made a complete mess of transferring date to new PC. will dispute the bill!”

Helpful Report

Posted 3 years ago

Hi Mike! Thanks for taking the time to leave this review. I would be very interested to discuss your experience and see what we can do to correct your poor experience. I will give you a call later today to discuss this or if you would like to call 0800 424 335 and ask to talk to AndyP.

Posted 3 years ago

“Not so good, had to explain what the problem was a couple of times. failed to change switch as he doesn't do wiring, and now the scanner fails to send. So nothing was done that I wanted, good news is. Andy gave me a refund.”

Helpful Report

Posted 3 years ago

Hi David. I'm sorry to hear that your appointment didn't go as expected. Although we do assist with networking issues we, unfortunately, do not do internal wiring. I have waived your call out as it appears that in this case, it appears we came out to achieve a task we do not do. Thank you for taking the time to leave a review and let us come to a suitable resolution!

Posted 3 years ago

“Hi, the tech did not fix the problem in my computer he just ran the updates and some scanning to clean the files which I can also do. There was no thorough investigation of the problem. My problem is my laptop keeps updating every 5 to 10 minutes and I couldn't do my work. He says maybe it's a hardware problem without checking, just a guess! Looks like he has not encountered a problem like this before. Until now it has not been fixed and what I paid is not worth the service I got. I am not happy with the service! Will not recommend.”

Helpful Report

Posted 3 years ago

Hi there, thank you for taking the time to leave us with this feedback. I am sorry to hear that your experience did not live up to GoW's high standard level of service we pride ourselves in. It can definitely be frustrating and disappointing. With that said, I want to thank you for allowing us to come to a resolution and put things right at the end of the day. Hopefully this restored faith goes far into the future and we can assist with your tech needs when they arise.

Posted 3 years ago

“Really disappointed I was expected to pay for the whole job when it hadn’t been completed . Wouldn’t use geeks again or recommend them”

Helpful Report

Posted 3 years ago

Hi there! Thank you for taking the time to leave feedback. We are really sorry to hear you had an unpleasant experience and we would like to investigate further as to the cause of this and see if we can provide a satisfactory resolution. Could you please give us a call on 0800 424 335 and ask to talk to AndyP and I will see if I can sort this out for you?

Posted 3 years ago

“Technician came to look at computer on Monday. He had to take it away and rescheduled another appointment for Wednesday 1.30pm. I rescheduled my time around this appointment. Technician had not turned up by 2.30pm. I rung Geeks On Wheels to be told he is on annual leave and the next appointment won't be till next Monday. Not happy at all with the service or the response and I am still waiting for the computer.”

Helpful Report

Posted 3 years ago

Hi there Shane, First and foremost, our apologies that this happened and for the frustrations caused! It is definitely not up to the high standards we are known for and pride ourselves in. A Manager will be in touch to discuss this further with you and come to a resolution going forward. In the meant time, the tech has been informed and will attempt to make contact with you again first time tomorrow morning.

Posted 3 years ago

“Andrew was nice enough but feel your service is sooo expensive. Had Andrew told me the portable USB was $139 I would have said NO WAY. As soon as Andrew left I called Cello Tech and took my computer in and bought another with antivirus and labour and it was soo much cheaper than the one Andrew recommended. Take me OFF your customer data base and I WILL NOT be using your services again nor will I recommend you.”

Helpful Report

Posted 3 years ago

Hi Tong, we are sorry to hear that you were not completely satisfied with the appointment you had. Thank for the constructive feedback. We take everything on board in this forever changing industry. Our current rates and stock prices are competitively priced within the industry and go under regular reviews to bring them into alignment if need be. It should be noted though that we do not compete with business models that are store front facing only (such as the one you mentioned). As per your request, we have removed you from our mailing list going forward.

Posted 3 years ago

“Terrible service from Harry and then also the manager. Geeks on wheels let somebody else change my appointment time without my consent and when I questioned it they wouldn't tell me who it was. I requested them to come out and investigate hacking of my computer and phone, all they did was send a salesman to try sell me a new PC. Harry wasn't doing anything that I was telling him.”

Helpful Report

Posted 3 years ago

Hi Nicholas, thank you for taking the time to leave us this feedback. I am sorry to hear that the experience you had did not live up to our high expectations of what we envision. I tried to give you a call this morning and have left a voicemail with my number to further discuss this with you. Please feel free to give me a call back or call 0800 424 335 and ask to speak with Brian.

Posted 3 years ago

“The technician said after less than 5 minutes of looking at my 6 year old macbook, that the cost of repair would be $600 to $800 and would only have a few weeks of warranty. The technician advised that as the macbook was old, I should buy a new macbook for about $1800.oo. I followed the technician's advice and bought a new macbook. After a week or so I dropped my old macbook off to Pb tech, they replaced the harddrive and gave a one year warranty and charged $169.oo. I complained to Geeks and received a $145.oo refund for the cost of their service. Very disappointing and a huge waste of money during extremely hard times financially.”

Helpful Report

Posted 3 years ago

Hi Peter. Thank you for taking the time to leave us a review and apologies for the poor service provided to you on this occasion. We have been doing some more investigation into the situation of your appointment and our previous remedy and are keen to discuss this matter further to see if we can get to a more suitable resolution. We will be making contact with you directly today to discuss.

Posted 3 years ago

“Not a great experience. I had arranged to have the computer picked up at 8 am because I had to go to work. It was my first day at a new job. Harry arrived after 8.30 because he'd ignored my directions and used google instead (he told me he'd done this). So google wasn't as accurate as the person who actually lives here! I got to work late and really flustered. Usually you guys are good.”

Helpful Report

Posted 3 years ago

Hi Megan. Thank you for taking the time to provide us feedback on the service we provided at this visit. It is very disappointing that on this occasion we relied too heavily on technology instead of heeding the clear and accurate advice given to us by you, leading to being late and compounding your stress of starting a new job. We normally pride ourselves on our promptness with over 90% of our visits being on or before the time planned by our call center! I would love to discuss this experience in more depth with you personally and see how we can rectify the poor service you have received this time around. I will attempt to make contact with you tomorrow (outside work hours!) to have a chat! Again, thank you for taking the time to leave feedback and for giving us an opportunity to improve.

Posted 3 years ago

“I am given to understand that the computer was of an age which you were not allowed to work on it. I gave the age at the time of speaking to you on the phone, and if you had given me the above information at the time you would not have needed to come and it would not have cost me anything.”

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Posted 4 years ago

Geeks on Wheels is rated 4.8 based on 6,792 reviews