Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,783 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,783 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The technician came to my house for a job that could have been done over the phone, My subscription to Geeks Plus had expired and nobody notified me of that, His service was excellent but unnecessary”

Helpful Report

Posted 2 years ago

Hi Molly. Thanks for the review! It's good to hear that the service you received from John was excellent. It appears that the renewal invoice must have gone missing as our system shows we sent these out 28th of August. We will investigate this issue for you!

Posted 2 years ago

“I used the chat function initially as I didn't want to get a tech out until I knew it was an issue they could actually help with. The tech who came out was super lovely but wasn't aware of any workarounds to the issue I had so had to google like I had - the workaround found online didn't help so the tech rang a colleague for further advice & as it turns out it's a hardware issue so no workaround could resolve it and I was then given some info passed on from the other tech re what I need to purchase to try to resolve the issue. I think in terms of value for money this is advice I could have been given from the chat rather than a tech coming out & paying $152 for this advice. A bit disappointed to be honest.”

Helpful Report

Posted 2 years ago

Hi Donna. Thanks for sharing your experience. We work really hard to offer the BEST customer experience, so we are naturally a little disappointed that your experience hasn’t quite reached a 5-star standard. Thank you for taking the time to discuss this with our Auckland manager to come to a solution. Please feel free to call 0800 424 335 if there is anything else you may need. Thanks again for the feedback!

Posted 2 years ago

“He didn't fix the phone, he said it would delete all messages.”

Helpful Report

Posted 2 years ago

Hi Sidney. Thank you for letting us know your thoughts on our service. We work really hard to offer the BEST customer experience, so we are naturally a little disappointed that your experience hasn’t quite reached a 5-star standard. We’re keen to explore this more with you, we will be reaching out to you shortly to see if we are able to resolve this issue for you.

Posted 2 years ago

“One of my concerns wasn't remedied but your representative said he would ask around and ring me with a solution”

Helpful Report

Posted 2 years ago

Hi Brent. Thank you for letting us know about this. We set very high standards of customer satisfaction and we’re sorry to hear that this standard has not quite been met in all areas. We have asked your technician to follow up regarding the data recovery on your external drives. You should hear back from him shortly if you haven't already!

Posted 2 years ago

“I appreciate that geeks came back on their own time to fix an issue left over from the previous visit. They have put in a workable but untidy solution that works. There is one more step that could have made this into a professional installation. This was to be funded by the client. On the one hand this makes sense. But on the other hand I have already spent $600 to do a simple installation of a computer into a system that had previously been installed by Geeks ! I still fail to understand why a change of computer into a Geeks set up system requires me to pay for Geeks to figure out how their own system was set up !”

Helpful Report

Posted 2 years ago

Hi Gary. Thank you for letting us know your thoughts on our service. We work really hard to offer the BEST customer experience, so we are naturally a little disappointed that your experience hasn’t quite reached a 5-star standard. We’re keen to explore this more with you, so we invite you to please call us on 0800 424 335 to discuss your experience further. Just ask to speak to Kevin. Thanks again for the feedback!

Posted 2 years ago

“I was charged the hourly rate when all the technician did was to tell me that he had to take it back to his office for further diagnosis which takes a week for them to give me an answer or for me to take it back to the store where I purchased the PC parts. I had to pay around 140 NZD for this which I find unreasonable. No offense to the technician or the company but I feel I was robbed.”

Helpful Report

Posted 2 years ago

Hi there. We really appreciate feedback from our customers about their experience. Our first priority is our customers' satisfaction, and we are keen to better understand the areas we may not have delighted you here. Unfortunately, we do have a minimum charge of 1 hour which applies to all our bookings. However, if you would like to discuss if this was a fair charge then please feel free to contact us on 0800 424 335 and ask to talk to Andy and I would be happy to see if we can come to a fair solution.

Posted 2 years ago

“I do not feel I should have to pay this invoice. I purchased a completely new system from Geeks which they installed. There has been an intermittent problem with WORD Not Responding when I go to print. It works fine for a couple of weeks then suddenly starts malfunctioning. When I go to click print I get the Not Responding message and it takes minutes for it to load the document if that is what it is doing. I then click print when the box turns blue and again, it takes minutes to transfer that information to the printer. It only happens on my desktop. WORD has also had other minor issues that are not normal. Your staff have had 3 - 4 goes at fixing this problem. It may function perfectly for 2 - 4 weeks after their visit then it suddenly re-occurs. I am not in a habit of wasting my time or your time, but the inference being made is, our staff cannot find a problem with the computer we installed and therefore I either must be imagining the problem or it does not exist. I like to think that I have been a good customer of Geeks over many years and generally I sing your praises and have recommended you to a number of people. I also appreciate you are doing your best to detect and solve my problem with WORD. However, look at it from my perspective, 'the customer'. I purchased a brand new desktop system (and laptop) from you and paid for its installation to completely upgrade the system, which was not coursing me problems I might add. This malfunction is within the warranty period and you have a very unhappy customer. I do not feel I should be invoiced just because you could not detect the problem. My suggestion at this point is I monitor the situation over the next 6 weeks, and if it happens again, that you replace the whole system with a new one and new downloads of all the required software. I value my relationship with Geeks and hope you can see it from my point of view. Regards John Oliver”

Helpful Report

Posted 2 years ago

Hi John. We really appreciate feedback from our customers about their experience. I have had a look into your situation and have waived your current invoice as your issue is to be resolved under warranty. If the issue reoccurs please contact me (Andy) directly and I will assist with getting the issue resolved.

Posted 2 years ago

“The technician that came out only checked 2/4 of the computers. Looked at the sticker on the computer and said that it wasn't good. We only received 1 report out of 4. Two of the computers are the same but I still would've expected a check of both. Just cause they're the same doesn't mean they run the same. Also when you say a health check I thought that you would do some sort of clean up not just an inspection. This could easily be my misinterpretaion. Technician also said he would send through some recommendations of computers for us. Haven't seen this. Unfortunately as a new customer I'm not convinced I've brought a good package.”

Helpful Report

Posted 2 years ago

Hi. Thank you for letting us know your thoughts on our service. Our number one priority is our customers' satisfaction, and we are keen to better understand the areas we may not have delighted you here. If you would like to discuss these further, then please call us on 0800 424 335 to discuss your experience further. Just ask to speak to Kevin.

Posted 2 years ago

“Had an initial problem with fixing an issue with Apple Computer taking a long time to turn back on after OS upgrades. Now sorted out satisfactorily.”

Helpful Report

Posted 3 years ago

Hi John. We’re sorry you had a disappointing experience. We apologise and it is important we resolve this with you. We have obviously let you and ourselves down here. We pride ourselves on deserving and receiving very high levels of feedback and your experience is not at the level of most of our other reviews. Please call us as soon as you can on 0800 424 335 to discuss this experience further. Just ask to speak to AndyP

Posted 3 years ago

“Paid my money however the problem has come back. Going somewhere else to get it sorted.”

Helpful Report

Posted 3 years ago

Hi Mike! It is unfortunate to hear that the issue has come back! We take pride in taking ownership and caring about our customer's experiences and are happy to have another look at the issue for you to ensure all steps were taken in getting your issue sorted. If you would like us to further look into this issue give us a call on 0800424335 and ask to talk to AndyP (who you talked to this morning)

Posted 3 years ago

“Friendly service however should have introduced himself by name on arrival and didn't completely resolve my issues. Had to call in assistance from a colleague which resulted in extra time to resolve. At $150 an hour, every bit of extra time can result in an additional cost for the customer to wear.”

Helpful Report

Posted 3 years ago

Hi Anthony. Thanks for sharing your experience. We are interested to hear more about your experience so we can deliver our usual 5-star service. Please feel free to call us on 0800 424 335 and ask to speak to Kevin.

Posted 3 years ago

“I'm sure he did what he could.Basically said I need to look at getting a new computer. I was very happy he had reinstated my Skype - however I still cannot make or receive calls when I tried since..Maybe operator error buts its always worked before so its very disappointing.”

Helpful Report

Posted 3 years ago

Hi Sharon. Thank you for sharing your experience. We work really hard to offer the BEST customer experience, so we are naturally a little disappointed that your experience hasn’t quite reached a 5-star standard. We’re keen to explore this more with you and have arranged for the Tech to call you back and assist you. If you have any further queries please call us on 0800 424 335 to discuss your experience further. Just ask to speak to Kevin. Thanks!

Posted 3 years ago

“Weonsuk Lee presented himself as respectful and efficient. He has agreed that he will have to come back and finish this job at 4 p.m. Wednesday 24/11/2021.”

Helpful Report

Posted 3 years ago

Hi Val. We are really grateful for your feedback. We are interested to hear more about your experience after Weoksuk visits you. Hopefully, we can deliver our usual 5-star service. Please feel free to call us on 0800 424 335 and ask to speak to Kevin.

Posted 3 years ago

“Not satisfied with progress up to the 7th November. Vodafone Geeks service delivery arrangements should become an isdue for the customer.if there is a problem with the equipment supplied by Vodafone tslk to Vodafone”

Helpful Report

Posted 3 years ago

Hi Christopher. We work really hard to offer the best customer experience so while we are obviously disappointed, thank you for your feedback. It sounds like there has been some confusion between Vodafone and ourselves in this case. After talking to you today, we have discounted your appointment due to this confusion and if you would like to further discuss the outcome feel free to contact us on 0800 424335 and ask to talk to AndyP.

Posted 3 years ago

“Hi I filled in a feedback form earlier today saying that I had trouble as I had not been advised that my documents would not transfer to my new laptop and just now I have found that my contacts did not come over. It has been very stressful having to find these things out and not knowing how to fix them - I would have appreciated being advised this was the case and how it should be fixed. Thanks Susie Clarke”

Helpful Report

Posted 3 years ago

Hi Susie. We are really grateful for your feedback. We work really hard to offer the BEST customer experience, so we are naturally a little disappointed that your experience hasn’t quite reached a 5-star standard. We’re keen to explore this more with you, so we invite you to please call us on 0800 424 335 to discuss your experience further. Just ask to speak to Kevin. Thanks!

Posted 3 years ago

“While Harry was a charming young man, it was a rather fruitless visit as he was unable to solve the problem, and because he had tried to change something on the new router it took him about 30 minutes to get through to 2 Degrees on the phone.”

Helpful Report

Posted 3 years ago

Hi there. We are really grateful for your feedback. We work really hard to offer the BEST customer experience, so we are naturally a little disappointed that your experience hasn’t quite reached a 5-star standard. We’re keen to explore this more with you, so we invite you to please call us on 0800 424 335 to discuss your experience further. Just ask to speak to AndyP. Thanks again for taking the time to review us!

Posted 3 years ago

“All working good, BUT Terrence forgot to bring the MDMI Cable and did not return to install it, I have since had one fitted by another technician. Also he refused to take away the packaging saying that I had to retain it for my warranty, absolute rubbish, He must think that I came down in the last shower??”

Helpful Report

Posted 3 years ago

Hi John. Thanks for taking the time to review our services. We’re known for our very high standards of customer satisfaction but have obviously missed the mark in some areas here. I will have a chat with the technician and find out what happened with your HDMI cable and as discussed on the phone, have applied a credit to your appointment for the cost of the item. We also should have absolutely taken away the packaging as requested so I will discuss why this wasn't done on this occasion. If you would like to further discuss any issues with this appointment feel free to contact me directly at andy@geeksonwheels.co.nz. Thanks again for bringing these issues to our attention so we can keep working on improving our customer experience!

Posted 3 years ago

“Serviceman spent a lot of time checking but found nothing wrong with my laptop. Problem (slowness) apparently caused by internet provider. Cost was quite high to be told there is nothing wrong with my laptop. Vodafone technician told me a call to them would have solved the problem without a cost. I know there is a minimum charge of 1 hour and I am disappointed serviceman did not find the cause of problem within that hour.”

Helpful Report

Posted 3 years ago

Hi Kelvin. Thank you for letting us know your thoughts on our service. We work really hard to offer the BEST customer experience, so we are naturally a little disappointed that your experience hasn’t quite reached a 5-star standard. I'm keen to explore this more with you to find areas in which we can improve so I invite you to call 0800 424 335 and ask to speak to Andy Parkyn (Geek Development Manager).

Posted 3 years ago

“Was disappointed that I was charged an additional 1.5 off site hours which was unjustified. Glad that the charge was written off when I queried it.”

Helpful Report

Posted 4 years ago

Hi Lois, we’re sorry to hear that your initial experience didn’t match your expectations but was rectified before the end of the appointment. We do endeavour to make sure all prices are clearly stated and gone through before offsite is taken. As we could not do any work on your device, it was only right that the offsite charges were removed. We do appreciate the time taken to leave us feedback and hope to see you again.

Posted 4 years ago

“The service provided is A+ normally. I sent an e-mail Sunday night in regards to having issues with our router that was supplied by GEEKS ON Wheels. I followed up this morning with a phone call to get some feed back and had to explain again on what had happened and could I please get it looked at. I also explained that it is used by my wife and myself with our businesses and the impotence of getting it up and going. I was told that we would have to wait until Thursday to get it looked at. I again explained that it needed to be done as soon as possible and was told that nothing could be done. I pushed and said it needed to be done before then. The gentle man on the phone said he would have a look at it and get back to me. He managed to get someone to come and have a look at it 1030 this morning which is very much appreciated. As mentioned the service from Geeks On Wheels is top notch and would recommend them to anyone.”

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Posted 4 years ago

Thank you for your feedback, Harry. Apologies for the difficulty finding a timeslot for you to begin with but I'm glad to hear we were able to move things around to find space for Peter to come to see you! We look forward to seeing you again in the future!

Posted 4 years ago

Geeks on Wheels is rated 4.8 based on 6,783 reviews