Name: Getaflight
Rating: 4.54

“competitive prices for bookings, best customer service, no hassles. Available 18-24 hours and you can contact on whatsapp, chat, e-mail and calls too. Thanks for helping during Covid”

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Posted 3 years ago

“I had booked a flight with Oscar Jackson he had been so helpful during this pandemic my flights were cancelled i was stranded and getaflight helped me so much and assuring”

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Posted 3 years ago

“I spoke with Nick and his service was excellent. Sorted all my issues and answered all my questions. He was very patient with me and very accommodating and finally came across someone who was smiling during a pandemic and didn’t sound upset.”

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Posted 3 years ago

“I've had an absolutely terrible experience with this company. I wish I had read the reviews before I booked flights with them 13 months ago. When the flights, costing over £500, were cancelled, they repeatedly misrepresented to me that my only options were a full cost airline voucher or a partial cash refund. This is not the case- I am legally entitled to a full cash refund for the flight cancellation. Multiple emails ignored. Eventually they purported to have changed their minds and agreed that I should, and would shortly, get a full refund... That was back in October 2020. More than 8 months after my flights were confirmed as cancelled, and I haven't seen a penny refund. I cannot believe any 5* reviews, this is an absolutely terrible company who simply ignores the law and hopes that mistreated customers will fade away. I would give them 0* if I could.”

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Posted 3 years ago

“DO NOT BUY FROM THEM! Bad customer service, and they are just there to rip you off! £350 for cancelling a ticket, even a month in advance! Also, when changing date, they charge you for only 'FARE DIFFERENCE' which is almost half of your actual ticket! Ridiculous!”

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Posted 3 years ago

“Lost over £4600 with these bunch of amateurs. Will never book with people or their affiliates again.....Be warned!!!”

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Posted 3 years ago

“Can I give negative stars? They are fraud because of two reasons: 1. They are charging double (£300/person) cancellation fee wherelse airline cancellation fee is £150 for any number of passengers on same pnr. 2. They are unclear about rescheduling charges and do not give proper break up for the same which is not transparent and fraud. Really disappointed with their service, not coming back to them in future.”

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Posted 3 years ago

“The worst company ever!! I wish I could give them 0 star, I booked a flight to Pakistan from get a flight and after 2 days I cancelled my flight as I had to stay in Dubai on my return and Dubai is on travel ban list. Never use this company. Lady used her name as Nancy which i know is a fake name. And said they charge 75 pound cancellation charges and even said I will get my refund in 12 to 15 weeks. I have read many bad things about them I will wait for a week and call Emirates if they try to hold my money I will get legal help to get my money back. Rude, unprofessional scammers. Please please stay away from this company.”

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Posted 3 years ago

“*DO NOT GO NEAR THIS COMPANY* these 5 star reviews can’t be genuine. I booked a trip to dubai, in January. My flights got cancelled and changed without me knowing so I had to change my hotel booking to which booking.com understood and luckily didn’t charge me anymore for changing my dates. I only knew about the change because I was super excited to check in and had noticed changes without even a email or a update phone call from the agency. They simply do not care aslong as they have you money. After that stressful moment of not even know knowing what day I was due back or even flying, I was told to ring emirates and was bounced back luckily I was in the uk and calls were free to make. Anyway I was in dubia when the government cancelled direct flights to Manchester not the agency fault but however. I called up to be told will call back in 30 mins no call back till this day, I called back to be then told wait 24 hours. They told me to ring emirates as there was no flights available and being told it will be two weeks for flights to resume for connecting flights as this was the only way back Emirates told me flights were available. Agency told me emirates are wrong. Ringing back and forth they finally told me the truth and replied with we can get you the same flight but you will have to pay extra. Or cancel the flight we can give you some money which was totally about 75 pounds. A new ticket was £450 where does that make any sense to do. After ringing back and forth finally emirates who I didn’t even book through sorted me flight out including connecting flight and luggage with no extra charges. This company is absolutely useless. My advise would be spend the extra 20-30 or even £100 to go with a another agency or go direct. The stress they cause is not worth it. Im still shocked in 2021 customer are being treated like this. The amount of times I’ve heard my name is Oscar ask for me I will help you directly but that’s is absolute nothing but a lie. I will contact the supplier and call you back in 30 mins. Still no call back. Guys this is a genuine feedback. I do not usually write up about my experience but I would not want anyone else to go through what I did stuck out in dubai. If you look at the reviews nothing seems genuine at all. They genuine do not care about your position or situation. Emirates took on board my whole situation even though I didn’t book directly through them. I was very lucky I wasn’t massively out of pocket. Please do not go near these guys even if it’s a saving of £100 pounds.”

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Posted 3 years ago

“These people are Morons. They all use false names just like the Indian scammers. They are all Indian with the ugly and annoying accent. They are very very unprofessional. They will eat all your money. Please do not not use their service. ⛔⛔⛔⛔⛔⛔⛔⛔⛔⛔⚠️⚠️⚠️⚠️⚠️⚠️”

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Posted 4 years ago

“Rubbish service hey rude staff”

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Posted 4 years ago

“I've never written a review before, but after my terrible time dealing with this company I've been compelled to write this - that's how awful this company is. Their communication is an absolute joke. If they're unable to answer your question they will disconnect you from the chat room, or hang up the phone on you. My flight worth £250 was cancelled due to covid, all they could offer in compensation was £20.40, which I think is far too little. I spent months hassling them to send me this partial refund and they tried to ignore me for as long as possible. My takeaway from this terrible experience with this company: don't buy flights via a middleman like this company if you can't afford losing the price of the ticket”

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Posted 4 years ago

“Fraudsters, my flight was cancelled due to pandemic. They want to charge me double the price to reschedule while the flight company makes it free. I request a refund and the cut 30% administration fees and 3 months now and I have not my money back yet.”

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Posted 4 years ago

“They are thieves scammer,do not go near them , airline is agree to change flight dates and waive the differnce but the want to charge more than orginal ticket price no refund ,i am gutted ,,disappointed going going to small claim court soon where is uk goverment?? Need our money back”

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Posted 4 years ago

“Unprofessional people they don’t know how to speak customer and they are thief lairs I’m not recommended idiot people”

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Posted 4 years ago

“If I could give a negative score I would. Fraudsters of a company (and their parent company PH Travel - check out their reviews). Booked flights mid-2019. Obviously, early 2020 with Covid-19 the world changed. Despite multiple emails, calls, online chats and broken promises, they refused to issue a refund for cancelled flights. We had it confirmed separately the carrier (Virgin) that they had issued the refund but this unprincipled and unethical company still refused to issue a refund to us. We ended up going down the section 75 route with my credit card. PH Travel even had the audacity to challenge that. They lost and I now have my money, but future buyers beware. Absolute shysters, took me over 6 months to get over £3000 returned.”

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Posted 4 years ago

“If I could give a negative score I would. Fraudsters of a company (and their parent company PH Travel - check out their reviews). Booked flights mid-2019. Obviously, early 2020 with Covid-19 the world changed. Despite multiple emails, calls, online chats and broken promises, they refused to issue a refund for cancelled flights. We had it confirmed separately the carrier (Virgin) that they had issued the refund but this unprincipled and unethical company still refused to issue a refund to us. We ended up going down the section 75 route with my credit card. PH Travel even had the audacity to challenge that. They lost and I now have my money, but future buyers beware. Absolute shysters, took me over 6 months to get over £3000 returned.”

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Posted 4 years ago

“Fraudulent company. When a booking was made we did not receive a confirmation of the booking showing the details of the flight (including passenger details) and an invoice of a payment. I informed ROBERT DESOUZA that I have a legal right to obtain this information as soon as a booking was made.The only email I had received was a e-booking confirmation and terms and condition. I made a 3 way call with Etihad as they were blaming an error in passenger name to this airline, however when we discussed this error in this conversation ROBERT DESOUZA then changed the error made to us - that we had received a booking confirmation. I requested them to forward the very email confirming the booking confirmation that they alleged they had sent me, however the agency just sent a email without providing the actual email forwarded on to me. His excuse we cannot forward the actual email ! They claim they are ATOL protected,again this information was neither sent. I will be reporting them to trading standards and ABTA for their course of mis-conduct in dealing with my booking.”

Getaflight 1 star review on 26th December 2020

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Posted 4 years ago

“Don’t book any flights from get2flight .. plc travel they won’t refund your money or cancel your tickets .. once they took Money from you they won’t reply your phone and email just be careful ..”

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Posted 4 years ago

“This company are a complete was of time as I had my 2 flights put on open flights because of COVID and Emirates we’re letting you book again with no charges at all. I booked via this firm via Skyscanner and tried to rebook some flights but they said I would have to pay an extra £467 extra to book. I explained that Emirates we’re saying that they would not charge me any extra but after Emirates got involved they agreed to do them we no charges. I have been waiting for 10 days now for them to re issue my new flights but they are putting me off all the time making excuses. I have contacted Emirates again and they have said I have been messed about long enough and they have reissued my new flights with no charges. Well done to Ash at Emirates customer service. So if anybody is thinking of booking with this firm GetAflight or sister company PHtravel please think twice as the are a complete waste of space if you need any help they try and rip you off.”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Getaflight Reviews