Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.43

4.4 Rating 1,720 Reviews

85 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 1,720 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 22nd December 2024

269

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good experience from start to finish. We visited the showroom in Leicester prior to choosing our bed and received excellent help from the team. We then ordered the Oxford Bed and luxury mattress online and benefited from the sale price. Bed and mattress delivered as promised on the selected day (we were given a delivery window the day before of 6.30am-8.30am). Team arrived at 8.30am and carried bed and mattress to first floor bedroom, constructed the bed and were done by 9.00am. They do not take the plastic covering off the mattress (health & safety) but take away all other packaging - leaving behind construction advice and spare set of screws in case you need to dismantle bed when moving house). Very happy with the service. Bed is excellent quality and mattress extremely comfortable. Highly recommend.”

Helpful Report

Posted 1 month ago

“For the bed itself 10/10. Solid bed. Love the fact it is UK made and not shipped across the world. Customer service is great. Minimum plastic in the packaging too. For the instructions 6/10. Please do an online tutorial on YouTube for each model.”

Helpful Report

Posted 1 month ago

“The staff in customer service are nice to deal with. Sadly, the product quality and speed and ability to resolve problems make a purchase from here needing consideration. I was sent two faulty beds and the delivery time is fairly slow. There were missing items, damaged items and incorrectly machined parts. There is a fairly involved assembly progress. Compensation for faults was not consistent with issues that needing fixing. Delivery guys were good and polite. Would probably get better value spending elsewhere. Wouldn’t use them again.”

Helpful Report

Posted 1 month ago

“I'm really pleased with my purchase of the London wooden bed and mattress. The whole process from ordering to delivery was very easy. I also had excellent help from customer services when I had a query when putting the bed together. I really like the fact the beds are made to order in the UK and not shipped in from abroad. This is my second purchase from this company. The original bed I ordered is still in excellent condition.”

Helpful Report

Posted 1 month ago

“Comfortable firm mattress. Only had it for a few weeks- it’s great so far.”

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Posted 1 month ago

“Bed looks great, haven't used it yet, fairly easy to construct altho, hadn't completely realised it was flat pack! Delivered on time...”

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Posted 1 month ago

“Tewrrible, still not received it”

Helpful Report

Posted 1 month ago

“Bed arrived as described. A perfect addition to our loft space. Excellent service”

Helpful Report

Posted 1 month ago

“Very happy with the quality. Arrived on time and easy to put together. There are cheaper bed bases out there, but if you want something well made and that looks good, I would recommend this company.”

Helpful Report

Posted 1 month ago

“Great service and value.”

Helpful Report

Posted 1 month ago

“Bed was assembly instruction was terrible. The pallets for the head and back board were labeled incorrectly which involved having to dissasemble the unit half way through construction.”

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Posted 1 month ago

“Fantastic quality bed, beautiful and sturdy, the mattress is great and the assembly team were top notch, friendly and professional.”

Helpful Report

Posted 1 month ago

“Ordering and delivery process and communication was great. Bed looks brilliant and seems very solid so far. Instructions fir assembly could have been much clearer, we had to unscrew and rebuild the headboard at one point which was very frustrating, hence not 5 stars”

Helpful Report

Posted 1 month ago

“I won’t buy bed from this company anymore. Bed quality okay but delivery was awful. Left bed in middle of the room without being assembles because they were “late to go back home” (They finish at 4pm). Rude!”

Helpful Report

Posted 1 month ago

Thank you for your review. Unfortunately when the team arrived your old bed was still occupying the room of choice. The team are unable to disassemble your old furniture, the room needs be clear for them to assemble your new bed. They were unable to wait any longer for you to disassemble the old furniture as this would delay all other customers on their delivery route and, due to the nature of their role, the team have strict driving hours. The decision was made to deliver the partly assembled bed and issue you a refund for the assembly service which was unable to take place at the time due to the rooms condition. We are very sorry that this did not meet your expectations and your comments have been passed to the Transport Manager for review. Kind Regards, The Escalations Team

Posted 1 month ago

“The instructions are awful and some of the materials did not have predrilled holes. The bed creaks.”

Helpful Report

Posted 1 month ago

“We really like the art deco bed. Its was not too difficult to make.”

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Posted 1 month ago

“The wrong parts came… so haven’t Managed to put it back and they seem in no rush to Send me the new parts … not happy”

Helpful Report

Posted 1 month ago

Thank your for your review. We sincerely apologise for the receipt of improperly machined legs. All bed components are made to order, and the earliest possible timeframe for the reproduction and delivery of the legs is 6 full business days including a full day for dispatch and delivery. The scheduled date of delivery for the replacements is November 5th. Please accept our sincerest apologies for the error and for failing to meet your expectations in regards to the speed of your replacements. If you have any questions please do not hesitate to contact the Customer Service team directly. Kind Regards, The Escalations Team

Posted 1 month ago

“Absolutely fantastic. Never knew you could buy a petite double 3ft6 mattress and fitted sheets to match. Delivered on time and superior quality. Highly recommend”

Helpful Report

Posted 1 month ago

“Delivery communication was provided well in advance, which kept us informed of date and time. The bed was delivered on time by friendly FedEx staff. The bed came in three boxes, so it was easy for me to carry to the bedroom. All the material was supplied with screws and washers provided for a double bed. The instructions could have been slightly clearer in my opinion and could have highlighted a bit better, the issue of the spacers between the top headboards. I would strongly suggest that you need a electric screw driver as some of the screws are long and quite tight to put in and would be extremly hard work with a normal hand operated screwdriver. Bed looks great and over all an easy (for me) project to complete.”

Helpful Report

Posted 1 month ago

“Really like the bed but it creaks like mad”

Helpful Report

Posted 1 month ago

Getlaidbeds.co.uk is rated 4.4 based on 1,720 reviews