“The "Mindy" ring I purchased is made of white gold and yellow gold, with two hearts meeting in the middle. I gave the ring to my sweetheart on Christmas. About six months after I gave it to her, it broke in two where the two dissimilar metals were joined. After three months of corresponding with their Customer Service bots, we still have a broken ring. The repair business they sent it to returned it to me—broken. Glamira refuses to honor their highly promoted Lifetime Warranty, which covers errors in the original product design, errors in the used materials (such as metal types or color), and functional defects arising from workmanship. That's exactly what is stated in their Lifetime Warranty. The Customer Service Department is rarely available by phone. And if the Customer Service bot you're dealing with stonewalls you, they won't refer you to a supervisor or manager. I couldn't find this information online, either. Think twice before you give in to their glitzy marketing and false promises.”
“Fantastic service from start to finish. The item arrived was of very high quality and just as described. Communication was clear, up to date, and accurate and my item arrived exactly when promised. Would highly recommend and would definitely use again!”
“Being on a budget is always hard however Glamira rings pull out all the stops. The ring ordered was an intricate piece and not only was I gobsmacked by its stunning appearance so is my Fiancé. Her mother who has shopped at Hatton Garden was also extremely impressed. Great service and updates throughout the process.”
“Bogus company. They don’t even have a real customer service team- the responses to the majority of my queries were automated or sent by bots..
They use very convincing spiel to sell their products saying that they have free returns and that they will arrange pick up from your residence if need be but these are not fake promises.
I wasted more than 4-6 weeks sending them screenshots of their promises related to returns but each time they would come back to you with the copy+ paste of their reply
I wouldn’t recommend anyone to trust them. They have an UAE website and selling products worth over $300 yet do not have a phone based customer service or telephone support.
It’s the first time I’ve been duped..
Not to forget that the order arrived more than 21 days late and these items were ordered for someone who had already left.. but Glamira did not heed or bother considering any of my feedback.
Going by my experience, they are extremely rigid and unprofessional and unreliable in my opinion.”
“Being on a budget is always hard however Glamira rings pull out all the stops. The ring ordered was an intricate piece and not only was I gobsmacked by its stunning appearance so is my Fiancé. Her mother who has shopped at Hatton Garden was also extremely impressed. Great service and updates throughout the process.”
“Pearl earrings exactly as advertised! Great quality and I was regularly sent emails keeping me informed of the status of my order. Will definitely be purchasing from Glamira in the future.”
“We were kepted inform during the wholenprocess and we were super pleased with the video sent to show the finished product. The ring was delivered as specified and was a pleasant experience.”
“The service I review from Glamira was fantastic! They was so helpful and really understanding of my situation. The rings arrived in good time and are truly beautiful. Would 100 percent recommend purchasing for here!
Thanks for all your help 🥰”
“Incredibly incompetent company. They will offer no support with shipping concerns. UPS has tried to reach them for package clearance issues with no response from the company. Going on 4 weeks without my order. Buyers beware.”
“Excellent service from start to finish. Great choice of products, ring looks amazing and presentation etc is very impressive.
Thoroughly recommend and will be using again.
Thanks”
“The entire experience was excellent, from ordering, to communication, to the quality of the product itself. The ring is perfect and my wife adores it. The packaging was excellent too.
If only the courier company that delivered were as good as Glamira!”
“I'm very, very happy with the engagement ring I got from you, you guys have a very complete and awesome variety of beautiful designs, stones and minerals, you do not struggle to find beautiful stones. And the prices are so fair, I'm very very happy with my ring it is beautiful and what I paid for it was super cool. Super in love with your customizing options, the only thing is that the ring arrived 13 days after the date it was supposed to be delivered. But it's ok, your customer services was so good as well, thank you for everything”
“Got to know about Glamira thru website when me and my Fiancée wanted to buy a pair of simple wedding band for some formality purpose.. initially little worried about the delivery as I read some negative reviews on their late delivery..ordered on 23rd Sep, and was expecting our rings on their promised delivery date, but to our pleasant surprise, it came today and was even way earlier than we expect..the rings designs were gorgeous and the packaging was fabulous! Would certainly recommend Glamira to anyone ..Thank You Glamira for your efforts!😊”
“I bought an engagement ring for my girlfriend. I am happy with both the price, the design options on the website and a very expeditious delivery (the ring actually arrived before Glamira's order notification!).
The quality of the ring is decent and probably as good as can be expected for the price. I chose an AAAA quality sapphire gemstone which looks beautiful and is a stunning light blue which surprised me.
A special shoutout must be given to the service representative Andrea who helped me in my request of an extension on the 60 days resize refit. She was very helpful!
All in all, I would certainly recommend Glamira. I'm sure my girlfriend (soon financé) will be buying wedding rings here as well.”
“I am writing this review not only out of immense frustration but also because this entire ordeal has left me feeling deeply depressed and mentally exhausted. I want to warn everyone – DO NOT buy from Glamira unless you're prepared to go through a nightmare.
I purchased a ring from them in December, only to discover it was defective. While their customer service initially agreed to a return and refund, they changed their stance after several weeks, leaving me in limbo. Despite Glamira’s promises, they refused to take the faulty ring back and completely stopped responding to my messages. This ongoing battle has affected my mental health, leaving me stressed and utterly hopeless.
I even lost a dispute with my bank, HSBC, because Glamira refused to accept the return, leaving me stuck with a defective product. After months of back-and-forth, they finally agreed to accept the return in July – but even after receiving the ring, they still have not issued my refund! Now they're falsely claiming that it's up to HSBC (my bank) to handle the refund, but HSBC has made it clear it’s Glamira's responsibility. I’m stuck in a loop of excuses with no resolution in sight.
The only outcome left for me was to seek legal advice. It’s incredibly frustrating that it had to come to this, but I was left with no other option because Glamira simply refuses to fulfill their obligations.
It's been emotionally draining to deal with their unprofessionalism and lack of accountability. I have tried everything to get my money back, and it feels like they simply don’t care about their customers once they have your payment.
Please be aware that many of their good reviews come from invitations they send out, but the reality is far from those glowing 5 stars. My experience has been devastating, and I would hate for anyone else to go through what I have.
Don't make the same mistake I did. Save yourself the heartache and avoid Glamira at all costs.”
“I got what i ordered. The delivery date was almost exactly the same as estimated it was important for it to arrive im time.
The box of the rings was simply fantastici wasnt even expecting such an extra beauty.
The rings perfect.
I can only recommend Glamira.
Thank you”
“Wonderful experience.
It very affordable compared to all other shops (online and in person). I have a very small income but I was still able to buy my girl her dream engagement ring.
I wouldn’t have been able to propose if it wasn’t for Glamira.”
“Amazing quality, love that I could arrange my own ring choosing stones, their quality and gold color as well as probe! Fast service from moment order is received till actual delivery! Thank you a lot for great customer care”
“experience very good keep up to date of the order progress.Not so with DPD still not got my parcel on 19th notified delay then delivey failed they did not have required contact name or number
please can you find out whats happening thank you”
“I just have to say OMG ! Real gold ring custom made from Germany! Any price range diamond/stone/crystal just amazing. I have a 5k Swar crystal yellow gold and its so affordable compared to 5k diamond I could never afford :) Talk about bougie on a budget! I am soooo happy !!! Thank You Glamira”
