“My wife has been loving this engagement ring. She needed something that wasn’t going to irritate her fingers at work, she were gloves all day working in a lab. She picked out the Morganite gemstone awhile back and I worked with the Glamira website to find a perfect combination of gemstone/band. The gemstone came a little more champagne color than pink, the original shade she wanted, but it so perfect she wasn’t bothered. Third ring purchase with Glamira and no complaints from us.”
“Avoid avoid. Shocking customer service - shocking quality. 3 diamonds fell out within a few weeks. Ring returned to them to investigate and returned to me with new diamonds last week - 1 has already fallen out!! Their customer service doesn’t recognise they are at fault.”
“I’m absolutely delighted with my gents black and gold ring. It is great quality, beautifully designed and came in a box that lights up when opened, making it an even more impressive gift for the recipient. Full marks to Glamira for an excellent product and fabulous service 😁. Would definitely recommend them.”
“The ring came, and it is gorgeous. It is, however, not what I expected. Because I needed a relatively large size (10, T.5) it threw the dimensions of the ring off, so it looks a lot thinner. My biggest problem, and the thing I'm quite upset about, is actually the main stone. The stone is a light stormy sky blue, not the nice oceanic sea blue of the site. I expect variations in colour because screens and colours aren't always the same, but there is a HUGE difference between sky blue and ocean blue. The engraving is very light and hard to read unless you're in the right light. The ring is quite smooth, and a pleasure to wear comfort-wise however. The Leola earrings that were meant to come with the ring as a free gift never came, instead I received a horrendous pendant. I mean, it was free, but still. Overall, I would probably not buy something from Glamira again. Not unless it was earrings or something. I certainly wouldn't order anything customised.”
“To all those couples out there looking for something different. I highly recommend Glamira. The Amelie ring we chose is beautiful. I fell in Love with it the moment i saw it and my fiancé said it was made for "me" the complements i have received too were all good . Although you will need to be patient because it says on the site that it is ready to ship in 5-7 days. It will take longer than that to make and ship. We ordered our ring in the last week of January and it came a few days before Valentine's. It was a little stressful the waiting but the customer services were outstanding and the followed up on all of my requests. We will certainly be purchasing our wedding rings here also.”
“I Love my engagement ring. It's stunning! I got the Caprina ring with rose and white gold, moissanite diamond in the centre and natural diamonds everywhere else. It arrived 7 days after estimated shipping, however still fast. The sizing is a bit large, even though we used the ring sizer. The quality and design are fabulous. SO HAPPY!! Thank you Glamira.”
“I ordered a Ring Bridal Luxuy with a 0.16 carat ruby and 750 white gold as an engagement ring. I knew I wanted a ruby ring and this particular ring design. But I wasn't sure about how big the stone should be and what its quality should be. In the end I decided on this size, which I am quite happy with since a stone too big would also look awkward on my fiancée's hand. One has to be mindful that the metal on either side of the ring is also thick and can tend to hide the stone. The ring arrived and I noticed that there were cracks on the stone and I informed Glamira about this and they replaced the ring very fast and efficiently and I was very grateful for the customer service. It's a great looking ring and my fiancée loves it more and more with each day.”
“Ordered a ring on July 5th which was expected to be delivered on July 17th. The ring arrived on July 19th with a sealed intact parcel.
The surprise was finding out that all inside plastic bags were broken and THE RING WAS MISSING.
Called customer service right after. The agent asked me to send a mail with pictures and lied to me when she said it was the first time it happened to them. You can easly find on recent reviews of similar cases in Catalonia (even worse, after 4 months Glamira pretends to replace them stolen ring).
Since customer service ignored me, I reported to police authorities the robbery.
I contacted again customer service through different channels and they told me they'd look into it and come back to me in 6 weeks.
They don't propose any solution like replacing the ring nor the refund.
The have ruined an event next week. NEVER BUY TO THIS "COMPANY".”
“We ordered rings and it was too small for my husband. Mine was ok. We had their measuring tape. So we asked for a size change. We got the ring back, but it's still not right, they claim that they did their job as they should, but the diameters according to their scale are not correct, not the same, they are different from the repaired ring. Now I can't explain to them that exchanged and repaired are not the same size, as they should be. We would like to change the size again, but they want to charge me now like its my foulth. I am very dissatisfied with the whole treatment in general, because I have the feeling that they want me to be considered crazy. Also i wanted to return both rings because im not pleased, but they said i cant, because i removed the label, but they send the changed ring back without the label. Sooo disapointed with them. And also their response time is so slow. I do not recomend!!!!!!!”
“I ordered a ring that was not delivered on time. I called the customer service number and the agent (Marta Garcia) claims that she is the only person in the world I can speak with about my order. She refused to transfer me to a supervisor, even after the call needed to be escalated. I called back about 8 times, and she is the only one answering the phone, which makes me believe that the emails I sent were also received by her with no resolution. I still have no ring, and no refund.”
“I got engaged about 3 weeks ago and this is the perfect ring for me! The shape, the price, and the ability to customize was what attracted me most to it. I bought the white gold, white sapphire model and it looks so lovely on my hand! The only things I would have changed I realized is the cut of the stone doesn't do it for me at certain angles, but that's bound to happen when buying online. The band is also thicker than I was imagining on my finger but it looks great none-the-less.”
“Don't Buy expensive Glamira rings!!!
The ring Miyesha, platinum 950 with a 0.8K diamond for over 3000€ that we ordered from Glamira first arrived in April last year and was returned to Glamira within the 60 day return period on May 18 to have the ring changed from ring size 50 to 49 free of charge. So far, everything seems fine for now.
After 7 weeks, on July 6, the ring came back to us defective (see photos): The ring arrived without the main stone in the setting, thus has already "fallen" out of the setting at the factory or during shipping. Since the setting should "firmly enclose" the precious stone as is known, it remains questionable at first how this could happen along a quality control according to their quality inspection process (referenced on their website).
In addition, the size change led to a massive deformation of the ring in the lower section of the ring, so that the engraving was affected and was no longer perfectly legible. Glamira was at first not at all accommodating and did not see the fault with them, so that a cost proposal for the repair was offered by Glamira to us.
After weeks of discussion, lawyer involvement and presumably escalation via management, the broken ring was returned to Glamira a month later.
We received in August (4 months after purchase) -a new production - without additional costs back. This time there was a wrong stamp. Instead of platinum 950, it said platinum 925. Where was the quality control at Glamira??! Again complain.
In September, 5 months after purchase, the ring finally came back to us as originally selected.
Besides the back and forth, there remained a questionable feeling about the quality of the new ring for us.
This was to prove true in March, a year later, when a "strut" of the setting crown showed material fatigue and the main diamond fell out. Fortunately, it happened just when I was working on the laptop, so we were able to find the expensive diamond again at the spot. We wouldn't have been so lucky anywhere else.
From our point of view, Glamira's workmanship is poor. A repair/re-production involves a lot of discussion with the service department and the guarantee doesn't really apply. We then contact goldsmiths who advised us to have the whole ring melted down and re-produced to completely minimize the diamond falling out again. This of course costs over 2000€. So I recommend to you to not order expensive rings from Glamira, and invest the money at a proper local specialty shop/goldsmith. We will no longer order from Glamira and advise anyone who asks us not to use the internet service. You can read all negative reviews on trustpilot as well. You will read similar stories. exactly how we experienced it.”
“The ring came, and it is gorgeous. It is, however, not what I expected. Because I needed a relatively large size (10, T.5) it threw the dimensions of the ring off, so it looks a lot thinner. My biggest problem, and the thing I'm quite upset about, is actually the main stone. The stone is a light stormy sky blue, not the nice oceanic sea blue of the site. I expect variations in colour because screens and colours aren't always the same, but there is a HUGE difference between sky blue and ocean blue. The engraving is very light and hard to read unless you're in the right light. The ring is quite smooth, and a pleasure to wear comfort-wise however. The Leola earrings that were meant to come with the ring as a free gift never came, instead I received a horrendous pendant. I mean, it was free, but still. Overall, I would probably not buy something from Glamira again. Not unless it was earrings or something. I certainly wouldn't order anything customised.”
“I wanted it engraved and it is very cute. Of course, it is my mistake, it seems to me that I chose 1.6 or 1.8 thick, if they squeeze my hand the ring bothers me and it hurts. Still, if it were thinner, perhaps the diamond would stand out more. The precious quality. Although the diamond is small, the warm VVS shines as it should. I would have really liked the same design but with two more diamonds of the same size, in a row or with a subtle separation between each diamond. In general I like it a lot.”
“Giving credit where it's due. Ring arrived on time. It looks as good in reality as it does on the website. The box is a basic black paper box, but I prefer it that way - why pay for a box that gets thrown out and wasted. The ring, incl. engraving, is flawless and would cost twice as much in a local shop. It arrived with white fibres caught in one of the gem clamps, probably from production. Will get these removed by a local jeweller, as well as the ring downsized (size M is strangely not available on the website, only M1/2). Overall great online shopping experience. The online ring building/customisation app is second to none. She said yes. ;)”
“Hands down the worst customer service I've ever experienced. Product quality disgraceful, tried to sort and they've been awful. Resulted in having an unwanted, sub-par product supposedly now being returned after 4 months of aggro. Absolutely gutted with the entire experience, it's ruined what should have been a special time. Complete lack of care and consideration for customers. Would 10000% avoid.”
“I managed to get the Buroo earring with black sapphires and swarovsky crystals at a great discount price and the level of detail and quality that Glamira offers at the prices you can get is truly incredible! It was an excellent Christmas gift for my girlfriend and she loved it! It's been two years of using it a lot and it's still like new! Extra points for the presentation they give with the box that it comes with since it has lighting, which makes it shine much more when you open it!”
“I could not express my frustration and disappointment enough with Glamira’s quality check and repair/warranty service. Back in December, I had ordered the Olga pendant in the mixed metal option (white & yellow gold) as I like the look of the rendered image. However, when my package arrived, the necklace unlike what I had ordered despite it apparently having gone through a quality inspection (as you can see, the heart stone is supposed to be wrapped around yellow gold, but it was not). Disheartened, I had sent it back for repair/warranty to get it fixed, in which I had specified what was wrong with the necklace in writing and with images, as required. Waited a month for it, but the necklace came back looking the exact same as how I had received it the first time. This has me question Glamira’s process of quality inspection, both during production, as well as during repair/warranty. Needless to say, I’m not sure if I can recommend their products and service, or if I will ever be buying from them again.”
