“The ring came, and it is gorgeous. It is, however, not what I expected. Because I needed a relatively large size (10, T.5) it threw the dimensions of the ring off, so it looks a lot thinner. My biggest problem, and the thing I'm quite upset about, is actually the main stone. The stone is a light stormy sky blue, not the nice oceanic sea blue of the site. I expect variations in colour because screens and colours aren't always the same, but there is a HUGE difference between sky blue and ocean blue. The engraving is very light and hard to read unless you're in the right light. The ring is quite smooth, and a pleasure to wear comfort-wise however. The Leola earrings that were meant to come with the ring as a free gift never came, instead I received a horrendous pendant. I mean, it was free, but still. Overall, I would probably not buy something from Glamira again. Not unless it was earrings or something. I certainly wouldn't order anything customised.”
“I wanted it engraved and it is very cute. Of course, it is my mistake, it seems to me that I chose 1.6 or 1.8 thick, if they squeeze my hand the ring bothers me and it hurts. Still, if it were thinner, perhaps the diamond would stand out more. The precious quality. Although the diamond is small, the warm VVS shines as it should. I would have really liked the same design but with two more diamonds of the same size, in a row or with a subtle separation between each diamond. In general I like it a lot.”
“Giving credit where it's due. Ring arrived on time. It looks as good in reality as it does on the website. The box is a basic black paper box, but I prefer it that way - why pay for a box that gets thrown out and wasted. The ring, incl. engraving, is flawless and would cost twice as much in a local shop. It arrived with white fibres caught in one of the gem clamps, probably from production. Will get these removed by a local jeweller, as well as the ring downsized (size M is strangely not available on the website, only M1/2). Overall great online shopping experience. The online ring building/customisation app is second to none. She said yes. ;)”
“Hands down the worst customer service I've ever experienced. Product quality disgraceful, tried to sort and they've been awful. Resulted in having an unwanted, sub-par product supposedly now being returned after 4 months of aggro. Absolutely gutted with the entire experience, it's ruined what should have been a special time. Complete lack of care and consideration for customers. Would 10000% avoid.”
“I managed to get the Buroo earring with black sapphires and swarovsky crystals at a great discount price and the level of detail and quality that Glamira offers at the prices you can get is truly incredible! It was an excellent Christmas gift for my girlfriend and she loved it! It's been two years of using it a lot and it's still like new! Extra points for the presentation they give with the box that it comes with since it has lighting, which makes it shine much more when you open it!”
“I could not express my frustration and disappointment enough with Glamira’s quality check and repair/warranty service. Back in December, I had ordered the Olga pendant in the mixed metal option (white & yellow gold) as I like the look of the rendered image. However, when my package arrived, the necklace unlike what I had ordered despite it apparently having gone through a quality inspection (as you can see, the heart stone is supposed to be wrapped around yellow gold, but it was not). Disheartened, I had sent it back for repair/warranty to get it fixed, in which I had specified what was wrong with the necklace in writing and with images, as required. Waited a month for it, but the necklace came back looking the exact same as how I had received it the first time. This has me question Glamira’s process of quality inspection, both during production, as well as during repair/warranty. Needless to say, I’m not sure if I can recommend their products and service, or if I will ever be buying from them again.”
“To all those couples out there looking for something different. I highly recommend Glamira. The Amelie ring we chose is beautiful. I fell in Love with it the moment i saw it and my fiancé said it was made for "me" the complements i have received too were all good . Although you will need to be patient because it says on the site that it is ready to ship in 5-7 days. It will take longer than that to make and ship. We ordered our ring in the last week of January and it came a few days before Valentine's. It was a little stressful the waiting but the customer services were outstanding and the followed up on all of my requests. We will certainly be purchasing our wedding rings here also.”
“The ring came, and it is gorgeous. It is, however, not what I expected. Because I needed a relatively large size (10, T.5) it threw the dimensions of the ring off, so it looks a lot thinner. My biggest problem, and the thing I'm quite upset about, is actually the main stone. The stone is a light stormy sky blue, not the nice oceanic sea blue of the site. I expect variations in colour because screens and colours aren't always the same, but there is a HUGE difference between sky blue and ocean blue. The engraving is very light and hard to read unless you're in the right light. The ring is quite smooth, and a pleasure to wear comfort-wise however. The Leola earrings that were meant to come with the ring as a free gift never came, instead I received a horrendous pendant. I mean, it was free, but still. Overall, I would probably not buy something from Glamira again. Not unless it was earrings or something. I certainly wouldn't order anything customised.”
“The ring came, and it is gorgeous. It is, however, not what I expected. Because I needed a relatively large size (10, T.5) it threw the dimensions of the ring off, so it looks a lot thinner. My biggest problem, and the thing I'm quite upset about, is actually the main stone. The stone is a light stormy sky blue, not the nice oceanic sea blue of the site. I expect variations in colour because screens and colours aren't always the same, but there is a HUGE difference between sky blue and ocean blue. The engraving is very light and hard to read unless you're in the right light. The ring is quite smooth, and a pleasure to wear comfort-wise however. The Leola earrings that were meant to come with the ring as a free gift never came, instead I received a horrendous pendant. I mean, it was free, but still. Overall, I would probably not buy something from Glamira again. Not unless it was earrings or something. I certainly wouldn't order anything customised.”
“Worst customer service!
I purchased multiple items in three separate occasions from Glamira.
The first two purchases were fine. However, the jewellery box that was received on the last purchase was damaged. I sent them a picture and asked for replacement and I was told to discard the box since they would simply send me another. A few weeks after, when I contacted them again to know what happened to the shipment, I was told that the “relevant department” did not approve sending me a new box!!!
If this is the service we get for the cheap jewellery box, imagine what happens when you have to return the actual jewellery due to defect.”
“was quite happy with the result (I got a yes, so could not hope for more). The ring itself is a good ring for the purpose of having a wedding ring next to it, as the stone stands a bit tall. the stone I chose: emerald-AA was of good quality and had little blemishes. The inscription i chose was with the "Snell BT" font and was a bit small, but totaly readable. The band had a square and not so much rounded edges. I chose to go for diamonds-VS on the side, and am happy with the way they shine in the light since the emerald does not shine that much back. All i all, I was very happy and would say it was well worth the price!”
“From start to finish 👌 ✨
From start to finish, Glamira’s team provides prompt and diligent service.
So grateful for their patience with my near-daily ETA requests.
Long overdue, I’ve been, in my selection, but one can be sure: Anything worth having, it’s worth waiting for.
Found this company using specific key search words, describing my intended gift, and found this company! Un-REAL, the simplicity of the entire experience.
And to top it off, you even get to customize your gift! 🙌
Mahalo Nui Nui 🌺🤙🏼 much appreciation to the entire Team @ Glamira! 🙏”
“I got engaged about 3 weeks ago and this is the perfect ring for me! The shape, the price, and the ability to customize was what attracted me most to it. I bought the white gold, white sapphire model and it looks so lovely on my hand! The only things I would have changed I realized is the cut of the stone doesn't do it for me at certain angles, but that's bound to happen when buying online. The band is also thicker than I was imagining on my finger but it looks great none-the-less.”
“I bought a ring 2 years a ago and I am very disappointed about the quality of the ring and also the customer service. I sent the ring 2 times for a repair and it came back with the same problem.
Then I asked for a resizing, I sent the ring and it came back with the same size as previous !! Very poor customer service.”
“I bought an engagement ring and I paid quite expensive for a gold ring. To my surprise, the ring started to change shape just a few months later of my purchase. When the company was questioned about the ring, they said that "the ring experienced such deformation due to wear" I was wondering then, shall I buy a ring to keep it at home? Anyway, they want to charge me to repair the ring. Terrible experience, If you are thinking in buy a ring from this company, I will think twice.”
“BUYERS BEWARE of this MIS-MANAGED, UNRULY, IRRESPONSIBLE and CUSTOMER UNDERMINING Company!!!
1. MIS-MANAGED PRODUCT MANUFACTURING
They guaranteed to me a shipping date and then kept sending emails about delays in manufacturing the product because they are taking extra care to ensure the product quality. Does this mean that in instances where they happen to meet the shipping deadlines, the product does not go properly through the quality-control process? Or, does it mean that they are so complacent and inefficient that they fail to build the "extra-care" quality-control time in their manufacturing and product scheduling process? And shouldn’t this “extra-care” be a normal business practice and reflected in their shipping time commitment to the customer? These are basic business elements and factors. How can a company that boasts to be in 70+ countries is run like an artisan “Mom & Pop” store?
2. IRRESPONSIBLE
They charged me extra for expedited shipping & handling but failed to honour the committed of short delivery time. When I approached them about the product not being delivered at the committed expedited time , they refused to take responsibility. Their approach was of avoidance and passing the buck. The "Customer-Service" simply responded that it was the fault of the courier company and that I, the customer should follow-up with them. Well, it wasn’t me who chose the courier company. It is Glamira’s preferred courier company for deliveries. Yet when I had a delivery issue, it suddenly became my responsibility as a customer to run after the courier company as Glamira tried to wash their hands-off the issue. They took my money promptly for the jewellery order and then didn’t care if I received the order or not.
It seems that either control procedures don’t exist or are not diligently followed at Glamira to monitor if their preferred courier service delivered the product. Glamira claims that the courier company is required to hand-deliver the order and get it validated with the customer’s signature. It’s been over 2 months and I have still not received the order. Obviously, there is no existence of my delivery confirmation signatures either.
Glamira gave me all kinds of guarantees and assurances during the ordering process that the order will be delivered within 7 days. This included the acknowledgment of full refund in case I didn’t receive it on the scheduled time. When I didn’t receive the product after 2 weeks and reminded them of their promised commitment, their response was that shipping & delivery times are only an estimate and that they cannot guarantee a specific date. Now that was a big change in “stance”!
How about the 7-days delivery assurance for which I paid an additional $50/-? Is “Business Ethics” considered optional in this company?
3. “CUSTOMER-SERVICE” Dept. - Which Actually Does More “DISSERVICE”.
I requested for a full refund with follow-up emails. My request was declined repeatedly with reason that the case is being investigated by the courier company and that they cannot issue a refund until the investigation is complete. After a month, I received the same response.
Does it take 1 full month for a courier company to discover the location of an order in their sophisticated computerized delivery pipeline or the fact that it was mis-handled leading to a possible theft? I don’t think so.
I then pointed out to Glamira that I, as a customer shouldn’t be made to wait for non-delivery refund because of an internal investigation which is a matter between them & their courier service provider. Not surprisingly, Glamira again changed its stance. The reason of pending internal investigation was now changed to a pending approval by their Finance dept.
In the multiple exchanges of emails between me & the Customer-Service Dept., I kept reminding them of their unfair customer-service. And the moment I warned them about possible repercussions including filing of complaint with the concerned govt. regulators, I was issued a refund of $50/- for the unfulfilled expedited delivery & shipping. For the product price refund, I was offered a product replacement or a store-credit. Considering my unpleasant experience with Glamira and their original acknowledgment of full purchase refund, I declined their replacement/ store-credit offers and insisted on a refund.
From then onwards, I received 2 weekly emails stating the same reason of pending Finance Dept. approval. Thereafter, Glamira stopped to respond. Being fed-up with the dealing, I filed a dispute complaint through my bank with VISA, the credit card company that stands behind the purchases made through their cards. My bank/ VISA refunded the purchase amount to me promptly and ensured that they will take over this dispute claim with the merchant and that I don’t need to worry about it.
The saying goes, “ALL THAT GLITTERS IS NOT GOLD”
And I am saying, “ALL THAT GLITTERS ON GLAMIRA’S WEB-SITE ISN’T WORTH THE TROUBLE” !!!
WHAT A NIGHTMARE !!!
GLAMIRA – A BIG MISTAKE, NEVER AGAIN!!!”
“Glamira is scam. I ordered a ring and asked for resizing. I shipped it ten weeks ago, and have not received it yet. They said it would be delivered on May 2. Today, on May 2, they called and said ring is not ready. I asked for refund but they do not accept. No ring, no refund. What you call this business? I only call it a scam.”
“If I could give a zero, I wor. I ordered a 2x . I received the bra, it is so small I can't get it around my body. I am always a 1 or 2x. . I contacted glamibra for a refund the same day I received it. I got an email stating the can not take returns on the item I purchased. Don't buy from them. 100% refund is bigus”
“Gilbera 18 Cr Gold White Sapphire AAAA Diamond Cut
My wedding anniversary ring almost a year old now in in July 2020. I though, i revisit Glamira website and i give a review after wearing my ring EVERY DAY. This particular design proved to be excellent in every day wear. It's looks beautiful and nice size with my half a carat white sapphire. My stone is excellent cut and absolutely stunning in colour. Its clear yet gives a white glow. If you are into moonstones, you'll love white sapphire. I choose the best quality grade available from Glamira. They surely performed choosing this beautiful cut to set my design. I included my emerald diamond duo wedding band on my upload. My sapphire clearly outperformed my 30 years old wedding rings. It took a month to receive my order. No regrets as even my engraving turned out superior in clearness. I also received a free gift of pendant that was gifted away to my mum. Being my first order i received discounts as well. I am very happy customer and strongly recommend Glamira.”
