Glasses Direct Reviews

1.9 Rating 146 Reviews

21 %

of reviewers recommend Glasses Direct

Company Reviews

Questions

Metrics

1.9

Based on 146 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Glasses Direct deliver? How long does Glasses Direct take to deliver? Does Glasses Direct deliver on time? How is accuracy and good condition of items delivered by Glasses Direct?

Returns

How is Glasses Direct returns process?

Customer Service

How can I contact Glasses Direct? How quickly does Glasses Direct resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Glasses Direct.

Visit Website

Phone:

08456 882020

Email:

ask@glassesdirect.co.uk

Location:

Gemini House, Hargreaves Road, Groundwell, Wiltshire United Kingdom
Wiltshire
SN25 5AZ

How long does Glasses Direct take to deliver?

Helpful Report

(2 weeks ago)

Glasses Direct normally delivers over 7 Days.

Helpful Report

(2 weeks ago)

50.00%

Industry Average

“ I placed an order of almost £160 in mid May (2020 so with Corona I expected delays) on the 30th of May I got an email saying it was out for delivery and should arrive in 1-3 business days (again I expected corona related delays). ”

- Sarah

“ Rubbish quality control - both pairs of glasses had wonky arms on delivery. One pair was bent so wide you'd need two heads for it to fit on. Called customer service to see what happens if I return one - as it was buy one get one free on frames I'd only get £20 back from a total price of £75. If I wanted to spend £55 on one pair of wonky glasses then I'd have gone to a designer store and trodden on some. ”

- Sam

“ Took my money without yet asking for a delivery address, then defaulted to a very old work address. ”

- Anonymous

Glasses Direct Reviews

Delivery - Average