Glasses Direct Reviews

2.0 Rating 140 Reviews

22 %

of reviewers recommend Glasses Direct

Company Reviews

Questions

Metrics

2.0

Based on 140 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Popular Questions:

Delivery

How does Glasses Direct deliver? How long does Glasses Direct take to deliver? Does Glasses Direct deliver on time? How is accuracy and good condition of items delivered by Glasses Direct?

Returns

How is Glasses Direct returns process?

Customer Service

How can I contact Glasses Direct? How quickly does Glasses Direct resolve customer queries?

Get Answers to Your Questions

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Visit Website

Phone:

08456 882020

Email:

ask@glassesdirect.co.uk

Location:

Gemini House, Hargreaves Road, Groundwell, Wiltshire United Kingdom
Wiltshire
SN25 5AZ

How long does Glasses Direct take to deliver?

Helpful Report

(2 weeks ago)

Glasses Direct normally delivers over 7 Days.

Helpful Report

(2 weeks ago)

50.00%

Industry Average

“ Rubbish quality control - both pairs of glasses had wonky arms on delivery. One pair was bent so wide you'd need two heads for it to fit on. Called customer service to see what happens if I return one - as it was buy one get one free on frames I'd only get £20 back from a total price of £75. If I wanted to spend £55 on one pair of wonky glasses then I'd have gone to a designer store and trodden on some. ”

- Sam

“ Took my money without yet asking for a delivery address, then defaulted to a very old work address. ”

- Anonymous

“ glasses were dreadful quality. marked on temple, hinge was chipped, overall quality was very very poor. obviously the "value" range is from China which probably cost about £2. Customer service on the phone is less than impressive. Clearly they havent been trained in delivering good customer service. Delivery was prompt though. ”

- Anonymous

Glasses Direct Reviews

Delivery - Average