Glasses Direct Reviews

2.0 Rating 140 Reviews

22 %

of reviewers recommend Glasses Direct

Company Reviews

Questions

Metrics

2.0

Based on 140 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Popular Questions:

Delivery

How does Glasses Direct deliver? How long does Glasses Direct take to deliver? Does Glasses Direct deliver on time? How is accuracy and good condition of items delivered by Glasses Direct?

Returns

How is Glasses Direct returns process?

Customer Service

How can I contact Glasses Direct? How quickly does Glasses Direct resolve customer queries?

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Visit Website

Phone:

08456 882020

Email:

ask@glassesdirect.co.uk

Location:

Gemini House, Hargreaves Road, Groundwell, Wiltshire United Kingdom
Wiltshire
SN25 5AZ

How is Glasses Direct returns process?

Helpful Report

(2 weeks ago)

Greater than 55% of reviewers feedback is Glasses Direct returns process is easy.

Helpful Report

(2 weeks ago)

0.00%

Industry Average

“ Glassesdirect sent an email saying the second pair had been returned to them and saying no instructions were filled out on the returns form (not surprising as it was not me that returned them - maybe they were delivered to an incorrect address and returned because of that ) , and could I contact then, and let them know my instructions. ”

- Colin Richard

Glasses Direct Reviews

Returns - Difficult