Glasses Direct Reviews

2.0 Rating 140 Reviews

22 %

of reviewers recommend Glasses Direct

Company Reviews

Questions

Metrics

2.0

Based on 140 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Popular Questions:

Delivery

How does Glasses Direct deliver? How long does Glasses Direct take to deliver? Does Glasses Direct deliver on time? How is accuracy and good condition of items delivered by Glasses Direct?

Returns

How is Glasses Direct returns process?

Customer Service

How can I contact Glasses Direct? How quickly does Glasses Direct resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Glasses Direct.

Visit Website

Phone:

08456 882020

Email:

ask@glassesdirect.co.uk

Location:

Gemini House, Hargreaves Road, Groundwell, Wiltshire United Kingdom
Wiltshire
SN25 5AZ

How quickly does Glasses Direct resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 58% of reviewers feedback is Glasses Direct takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

60.00%

Industry Average

“ However I decided to give glassesdirect a go! Thankfully I did, service was amazing. ”

- Leon Gingell

“ I have just received my two pairs of glasses that I paid £28 for; one for reading; just a standard lens and one for computer work with anti-reflection. I am absolutely delighted with them; they are really nice glasses and I ordered them last Sunday and received them today, Friday. Outstanding service and an affordable price, considering the day before I had paid £189 (although verifocals) elsewhere. ”

- Angela

“ I have ordered at least 8 pairs of glasses recently, as I have a puppy that keeps eating them. My last order in December I wrote the prescription wrong on the form a - instead of a +. I was able to return them and received new pairs at no extra cost for an error that was my fault. That is excellent service and as always happy with the glasses ”

- Wendy McFadyen

Glasses Direct Reviews

Customer Service - Average