LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 5,972 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 5,972 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Loader, Micheal Never showed up and called at 8 AM and wanted to come pick up the load, when it was scheduled for between 4-8 PM. Then could not come at the scheduled time. Wanted to move to another day. Then held the contract so no one else could showup, up and said good luck finding another loader. These contractors should be fired for poor service and not following instructions. Now I am trying to find another contractor to come get my items. Thanks for nothing.”

Helpful Report

Posted 4 months ago

“I scheduled them to remove a couch and a futon for 0800-1200. They didn’t arrive until 1700. That is 7 hours after they were supposed to arrive. I had also scheduled to have new furniture delivered later that afternoon. When it showed up I had to have it left on the porch. I didn’t want to leave it there so i had my brother in law help me. We moved the old furniture out of the house, which was the whole point of hiring someone to do it. We left it on the grass out front. All they had to do was pick it up and put it on their truck. For this they charged $215. I could’ve had a family member pick it up for a couple of beers. The whole point was to have someone else get it out of my house. When I contacted they only offered 10% discount. Such a joke.”

Helpful Report

Posted 4 months ago

“I have made numerous attempts to contact this company and speak to a manager or Customer Service Rep regarding the horrifying service that was provided by their employee Emerson and his helper. LoadUp was contracted to remove items from an apt when my mom went into LTC, consisting of a sofa, loveseat, antique solid oak China hutch, twin size sleigh trundle bed, double dresser, nightstand, desk with an attached hutch, and an office chair, 2 twin mattresses & 4 boxes of misc collectibles items all to be donated as they were in EXCELLENT condition. The p/u window was btwn 8am-12pm, & after I got a call that they weren't gonna show up until 3pm when I had to be out of the apt by 4pm that was the 1st call to a rep who said he would contact them. Well, they arrived at 2, in a Ford TRANSIT VAN & said their truck was "broken" so they used that one... My Subaru was bigger than that van and I asked how they expected to get all the furniture in it & even called the CS Rep who ASSURED me they would be able to do it in several trips. Why they didnt rent an appropriate vehicle for the job is beyond me!!! I even found out from one of the Healthcare workers there was a veteran's home in the same town who would have come and gotten it for FREE, but to cancel LoadUp was 50% charge, and I figured since I selected the donate option I would let them take & donate the furniture. The trundle bed was still together and Emerson thru Google Translate said he didn't get paid to take it apart so I called to have the "disassemble fee" added to the ticket. While still cleaning out the apartment they removed all the furniture outside. When we went to take the garbage to the dumpster where they were loading, we found that they had busted all of that furniture up into tiny little pieces and shoved it into the back of the van.. I mean, literally, they broke it into small shards of wood even though all that furniture and items were to be donated (ADDING INSULT TO INJURY - I paid extra to disassemble the bed only to have it busted up into splinters!!) !!! I have been trying for FIVE days to speak to someone with no call back. Would I use them again??? No way!!! Buyer beware on this business they take your money and you never get a reply...”

Helpful Report

Posted 4 months ago

“I have literally been waiting now for two days for my furniture to be removed. I am sorry tired of the constant story of how we are now going to wait a third day and apparently hope for the best? Wow not the best service”

Helpful Report

Posted 4 months ago

“Horrible to work with. First… I booked a time and date more than a month in advance of the needed date of service. And paid for it! For the next three days, I had a salesperson calling to book an appointment that’s already been scheduled and paid for! I called twice to get them to stop calling. They finally stopped bothering me. Then…. Crickets. Nothing. No contact. I contacted them a few days out to confirm everything was fine and they’d be there as scheduled. I also requested they come earlier within the four hour window, rather than later. The rep said they’d make a note. The day of service, I was supposed to get an e-mail and a text, by 8am, with the name of the loader and a better idea of the time. Nope! Nothing! I had to call them. They said I was scheduled and gave me a number to call the loader myself. He said he wouldn’t be at my place until after the scheduled service window. This set me back as I had other commitments. As they couldn’t honor their commitment, it made me late for my commitment. Once the loader arrived, they had a regular van. Way too small for the load as listed. They had to strap the mattress, box spring and sofa to the roof! Talk about Beverly Hillbilly! Not professional, at all. And, I find, the loader is a contractor and doesn’t work for LoadUp. He told me he didn’t get the job until a few minutes before I called him. They should have been scheduled several days in advance, not last minute. It seems LoadUp has a serious communication issue as well as a scheduling problem. I cannot recommend the company an, further, I don’t trust them!”

Helpful Report

Posted 4 months ago

“This is not a moving service it's an Uber for used furniture. Half an hour before our scheduled pick up time the driver called me and told me to carry my sofa sleeper to the curb so he could drive it away. That's right...they don't load the truck they apparently stand there with their hands in their pockets while you carry your furniture to the curb and load it onto their truck then they drive it away. What a ******* joke! I simply cannot understand how this company stays in business.”

Helpful Report

Posted 4 months ago

“The absolute WORST EXPERIENCE EVER! Driver arrived 2+ hours after the cut off window. I was never notified that he was going to be late! Customer service was a joke! 10/10 WOULD NOT RECOMMEND!”

Helpful Report

Posted 5 months ago

“Driver Gilberto never showed and then took a pic in front of my house and falsified a pic showing a couch on his truck he been had in his phone similar to mine and sent it to his boss now they think he picked up my couch/loveseat which is false I still have my old couch/loveseat at this point refund me my money what kind of people are they hiring in this company for Gilberto to lie about doing his job this my first time using this company.”

Helpful Report

Posted 5 months ago

“Driver never showed and took false picture in front of my house and had some couch look similar to mine he loaded on his truck and took a picture that was not my couch I have made several complaints this was my first ordering from u guy never again and I put it all on social media please go look at the video I sent you a note what time it is and the day and I still got this merchandise still in my home right now”

Helpful Report

Posted 5 months ago

“If I could give zero stars, I could. I was given a pick-up window of 8 am-noon for a couch and loveseat. I had a new couch being delivered between 9-noon, which I was unable to change. I contacted LoadUp the day before my service to explain that I really needed my old furniture out before the new one came, and I was told a note would be put in to try and arrive between 8- 9 am and that I could contact the hauler to confirm once I had his number. I had to take the day off from work for this. The day came and the hauler was unreachable. My new couch came and the old furniture had to be moved to the front of the room to make room for it. Multiple texts and emails through the day "reassured" me my stuff would be picked up. Around 5 pm I was told a new hauler was assigned, but it would be 6-8 pm and possibly as late, but no later than 9 pm, but could I reschedule anyway. Not possible for me due to work. I was told this was an exceptional hauler and they were confident my stuff would be picked up that night. I was able to contact this hauler directly, who also tried to get me to reschedule, telling me it would be closer to 9:30-9:45. 10 pm came so I texted him, his response was he was waiting for AAA as his "car" stopped running while he was driving and he thought it was the alternator. He tried to get be to reschedule later in the week, but at this point I was done with the run around. I'm now waiting for my requested refund. Lesson learned, read deeper into reviews, check BBB complaints and go with a company that may be a few dollars more, but has a much better online reputation and does not take your money up front. I had other things that needed to be removed, but won't ever use this company again.”

Helpful Report

Posted 5 months ago

“DONT USE THIS COMPANY. This is a 3rd party company. They charge more than local company to send out a local company to only pickup certain items instead of everything. Find an actual local company and they will pickup everything for less. Then this company says they charge you up front so there's no haggle pricing when driver comes. When my driver got here, he said he was only picking up certain items instead of everything. We spent 1 and a 1/2 hours on phone with loadup trying to charge us extra. This company is horrible. STAY AWAY OR PROCEED AT YOUR OWN RISK. YOUVE BEEN WARNED.”

Helpful Report

Posted 5 months ago

“Worst service that I’ve ever ever had and I mean ever! Do not use this company they lie, and they don’t care about what you paid for. It’s a rip off!”

Helpful Report

Posted 5 months ago

“Was scheduled between 8-am- 12pm was notified T 11:30am that there was no loader available to pickup - I rescheduled for the next day and hopefully items will be picked up Customer service was apologetic and very nice”

Helpful Report

Posted 5 months ago

“10-11 delivery time turned into 4:15 pm. No cloth was used for my new wood floors. Scratches and gouges through out. Delivery guys were not the nicest about it. Who pays for my now damaged floors? NEVER would I use this company again. Nothing about it was easy”

Helpful Report

Posted 5 months ago

“Driver arriver arrived 4 hrs late and never called re late arrival. Saw items that needed to be removed as stated on request and said i would need to pay more. Turrned around and left my home.”

Helpful Report

Posted 5 months ago

“Terrible experience. Twelve hour window for pickup and they never showed. Call driver and he let me know he was too busy come or to get ahold of me. Rescheduled for next day. Once again they never showed up. Very quick to take my money but not provide the service I was paying for. When I asked for a full refund they kept asking if I wanted to reschedule. Absolutely not! Now I have to wait up to five business days for the refund and find another hauler. Extremely unprofessional and I would never recommend.”

Helpful Report

Posted 5 months ago

“I had my worst experience ever with LoadUp. My total job was a treadmill, a projection TV( Very heavy-about 145 lbs ), a desk and two small entertainment centers. When the loader arrived, he was by himself. No way could he do this job by himself. His excuse was that his partner had broken his leg. Needless to say, after much puttering around, he left the treadmill and the base of the TV behind. Mind you, I myself helped the loader get the TV up the stairs. No way could he do it by himself. He told me he would return the first thing the next morning with a helper to finish the job. The next morning, he did not show and completely disappeared. I informed LoadUp and they told me the job would be reassigned and that a helper would be with the loader this time. Well, the second loader arrived and he too was by himself. He tried to get the treadmill up the stairs by himself but no way could he do it. I helped him by working very vigorously but at the top of the the stairs, he badly scratched my hardwood floor. So, LoadUp sent a single person twice for a two man job. The first loader who said he would return the next morning, totally disregarded me and completely disappeared. They told me the second loader would have a helper, but he didnt. I needed to help him do the job and believe me it wasn't easy. My hardwood floor was badly scratched and will need repair. I should not be doing any work to help the loader. This was a two man job . My floor was damaged as well. What a nightmare”

Helpful Report

Posted 5 months ago

“Do not use this company! Consumers be aware. No guarantee of pickup time or date plus was charged 50% for canceling my order! I scheduled my order on 10/19 and due to inability to get to a live person via phone or text after several tries, I cancelled on that same day. Mind you my scheduled junk removal was scheduled 9 days out for 10/29 yet they had the audacity to charge me for canceling over a week out for a service date and time that’s not even guaranteed. Do not use. Please save yourself the headaches. This company will be reported by me to state and local consumer protection office and the Better Business Bureau.”

Helpful Report

Posted 5 months ago

“When I made my initial order I gave the gal my list of dresser, lamps,side tables, clothes, Kitchen and misc. She gave me a price for a trailer. That morning I tried several times to call for the size of the trailer. Everything is automated. I texted several times with no size. the loader called me around 2 and told me he had my order for 3 items and was bringing his standard truck not a trailer. I had a horrible time trying to talk to anyone. They only want to do TEXT. My appt was between 12-4 They wanted me to wait from 6-7 for a trailer. I was cleaning out a deceased relatives studio apt. and was done at 4 I needed to leave I live 7 hours away. What a nightmare. Would never recommend this company, NO LIVE PEOPLE to answer the phone. Only when you make the initial order. Good Luck.”

Helpful Report

Posted 6 months ago

“BEWARE!!!! SCAM!!!! If I could leave a review less than 1 I would! They damaged home and other items while trying to pick up one item we were trying to relocate! Didn't apologize and didn't make this right - just pointed the finger at 3rd parties!!!!! DO NOT USE THIS COMPANY!!!! Take it from this native - just another fluff company with red tape and excuses!”

Helpful Report

Posted 6 months ago

LoadUp is rated 4.6 based on 5,972 reviews