Go Outdoors Reviews

Name: Go Outdoors
Rating: 2.00

2.0 Rating 647 Reviews

24 %

of reviewers recommend Go Outdoors

Company Reviews

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Metrics

2.0

Based on 647 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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08450 020888

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Go Outdoors 3 star review on 2nd January 2023

Anonymous

Go Outdoors 1 star review on 14th July 2022

Steven

Go Outdoors 5 star review on 18th June 2022

Jayne Bowen

Go Outdoors 5 star review on 15th April 2022

Sarah Bates

Go Outdoors 1 star review on 4th March 2022

Frank Grad

Anonymous

Anonymous // 01/01/2019

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“Pete did a great job in helping us, we had forgotten to use our discount voucher but Pete made sure despite the fact we had already paid for our goods we still got our extra discount. Really pleasant staff - thanks to all.”

Helpful Report

Posted 1 year ago

“I wanted a pair of trousers meeting certain criteria. I found the need to undo the type of hangers for each pair in order to ascertain the features I required very awkward, as the pockets were obscured from view. If they were on normal hangers, or displayed in a different manner a customer could determine far more easily. However, your assistant Pam at Colchester was exceedingly helpful in advice on the manufacturers styles and materials. She went further in her assistance rarely encountered. Only yesterday, whilst in another shop on the same quest, I had asked a simple question and received a response that was bordering on rudeness.”

Helpful Report

Posted 1 year ago

“I bought a tent from this company, they say they can price match and offer 10% off, if found elsewhere cheaper, this is incorrect! Recently I found the same tent but cheaper so I called customer service and said that I found it cheaper elsewhere, I was told to fill out forms, take pictures etc!! Why not just look yourselves? Now to save the messing around I’ve asked to return it so I can purchase elsewhere and i’ve had the membership cancelled and refunded. Total loss for Go Outdoors, I would advise anyone that finds it cheaper to either refuse delivery or return your items to Go Outdoors, that way they’ll learn how not to mess customers around, it will cost them more money in the long run.”

Helpful Report

Posted 1 year ago

“Very good customer service from David, today, April 12 2023. Nice experience.”

Helpful Report

Posted 1 year ago

“Betws y coed in new store I Experianced excellent service and perchased Peter Storm Gilet down filled.Happy with the service and quality product.”

Helpful Report

Posted 1 year ago

“We were served by Jed at the Canterbury store who was most helpful most kind and took a long time to help us with choosing our double sleeping bag thank you very much Jed”

Helpful Report

Posted 1 year ago

“PLEASE NOTE: THIS IS A REVIEW OF THE GO OUTDOORS CUSTOMER SERVICE DEPT NOT THEIR SHOP SERVICE. After deciding to visit the Lakeside store we were pleasantly surprised at the hardworking till staff on a busy Saturday. We were picking up a click and collect order of £222 (around 8 items). Excellent, polite service from a small lady with long dark hair and the busy till staff generally. We had ordered two hours previously, although it was not, understandably, ready the lady soon collected the items for us. Thankyou. HOWEVER, an item was stained when we opened it at home and rang customer service immediately. The first call was chaotic, noise in background, laughing and general distraction suggesting order numbers were wrong and a generally rude response. Never have we decided to put a phone down on someone - never! We then called again and received a more polite response suggesting we email with pictures. As yet the issue is unresolved but then we would expect a slight delay for the stained item to be assessed by quality control. Perhaps Go Outdoors should look at who they are employing in the customer service dept. Thankyou to the person who eventually helped us. Our disappointment has made us think twice about Go Outdoors.”

Helpful Report

Posted 1 year ago

“22/01/2023 O/N 684813090 I ordered a coat and a pair of walking trousers. There was some incoherent messaging and a couple of recorded telephone messages saying there was a problem. You'd think the lazy oiks in CS would have sorted it - NOT ON YOUR NELLY! I was sent a link to their tracker - it failed to show any orders. Looking for a contact for their CEO I noticed an offer (open to all) for free postage. I took them up and re-ordered the trousers. I then checked PayPal to see if they had refunded my £9.00 against the first failed order - NOYN! If Go Outdoors care to read this, can I have my £9.00 from the first order refunded. Can you please do this after interrogating your system and without further reaction with myself. Perhaps you'd then take yourself before your CEO and apologise to him/her and myself for your lamentable performance?”

Helpful Report

Posted 1 year ago

“Arguably the worst customer service I’ve received in 20 years After placing an order on the 27th Dec and receiving a despatch confirmation and tracking number it turned out the parcel was never given to the courier. After 5-6 emails to chase throughout Jan I had no reply and was forced to open a case with PayPal. After no response to the case I managed to speak to Customer Services and on 3 occasions throughout late Jan and Feb was promised refunds. After chasing again on Feb 6-8th I was told unless I closed the case with PayPal and said there was no issue with the retailer they would not refund the £155.25. After raising with PayPal this is a clear breach of PayPals terms and conditions and they’re now being looked into for this abuse of the Chargeback process. I can’t recommend using a smaller independent retailer more. Go Outdoors, Millets, Blacks and Ultimate Outdoors are essentially the same company with zero customer service, some clever marketing and no interest in anything other than a quick sale.”

Helpful Report

Posted 1 year ago

“We always make a B line for the Berwick-upon-Tweed store.. we usually find everything we want and need here.. We have bought Boots shoes and clothing from here. Last week we even found some de-icer which saved us a trip elsewhere. Well done to all the staff here. Special thanks to Matty at the till who looked after out items while we were shopping in to Boots.”

Helpful Report

Posted 1 year ago

“Very friendly team Mandi and Emily where very helpful in store would recommend people and Freund's.😄”

Helpful Report

Posted 1 year ago

“Twice i've been ripped off by this company. Avoid at all costs”

Helpful Report

Posted 1 year ago

“I went to the go outdoors Express in Chester. Abi served me excellent service”

Helpful Report

Posted 1 year ago

“Just bought a sleeping bags from the Fareham branch of Going Outdoors. They had a sale on, and i managed to get the bag at a great price. I am very happy with the purchase. It was a 'Vango nitestar 225.' It had an extreme rating of minus -19 which i am very happy about. A great service by George the shop assistant. Recommended it to a friend who also purchased the same equipment.”

Helpful Report

Posted 1 year ago

“We ordered some storage boxes that arrived very badly damaged. The first interaction was good in terms of destroy the damaged boxes and we will send you new ones or refund. We went for the boxes being resent. These arrived promptly even more badly damaged than the first lot, the courier refused to take them back even though I said I would not accept the delivery " as it had gone off his machine" - wouldn't get paid for the delivery more like....but I digress...customer service then gave me the option of returning to my nearest store ( a 50 minute round trip) OR paying for the return at one of the collection points...I sent pictures proving the damage and the first time was offered a refund, why do I now have to pay either in petrol or physically to send them back....more importantly why was I made to accept a substandard product on delivery. Shame as store experiences on the whole good”

Helpful Report

Posted 1 year ago

“Really unhappy with the online shop. I bought a fleece which still had the security tag on it. No nearby stores so I returned it and they wouldn’t refund postage even though it was defective. I explained the situation several times to customer services and they will not refund my postage or send a replacement fleece.”

Helpful Report

Posted 1 year ago

“I have always liked Go Outdoors...until I had an issue with an online order and contacted customer care. Oh my what a joke!! The issue was originally their fault as they had sent me the wrong jumper, I contacted them and they agreed to pay return postage - however this doesn't cover the original postage I paid. The first advisor eventually agreed to send me a voucher to cover this, but next time I heard from them it was a different advisor who instead went ahead and sent out a replacement jumper. Great! However...she sent this to my old address of which I have no access to. The next advisor who replied told me the only way to get another replacement sent out was to send back the replacement jumper. Oh my!! Nothing is joined up at all. All I wanted was £3 to cover the cost of the original postage so I could re-order the jumper, luckily no more than that or I wouldn't be laughing but fuming. I wouldn't order online from them again.”

Helpful Report

Posted 1 year ago

“#TP23085 Hi I am writing regarding a recent purchase. I was overcharged by £10 the lad on the till did not know what he was doing,there was a issue with the people in front of us due to payment,we just wanted to get through and didn’t notice the overcharge till we got home,they I was charged £55 for the ladies shoes when they should have been £45,I didn’t find the store very organised”

Helpful Report

Posted 1 year ago

“Don't buy online off go outdoors ! ...when I had a problem over my address they couldn't sort it out then after 5 days I phoned and they had lost my £185 coat, just got off the phone to them they haven't processed my refund !!! FUMING!!!!!....so now I have to go thru it all again waiting for my money”

Helpful Report

Posted 1 year ago

“I did click and collect, only part of my order was there, told by manager I would be refunded, asked manager if items just needed picking from the shop. Told no. Picked myself paid twice, 30 minutes on phone getting refund for original items that staff wouldn’t pick themselves. Avoid”

Helpful Report

Posted 1 year ago

Go Outdoors is rated 2.0 based on 647 reviews