Go Outdoors Reviews

Name: Go Outdoors
Rating: 2.00

2.0 Rating 643 Reviews

24 %

of reviewers recommend Go Outdoors

Company Reviews

Questions

Metrics

2.0

Based on 643 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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08450 020888

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Go Outdoors 3 star review on 2nd January 2023

Anonymous

Go Outdoors 1 star review on 14th July 2022

Steven

Go Outdoors 5 star review on 18th June 2022

Jayne Bowen

Go Outdoors 5 star review on 15th April 2022

Sarah Bates

Go Outdoors 1 star review on 4th March 2022

Frank Grad

Anonymous

Anonymous // 01/01/2019

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“We went to buy a tent , we understand fully- regards the covid situation and we were told to go in twos , even though four of us in the same car and same house , (Two daughters me and husband).Ok yes that’s fine we follow the rules. As we didn’t have loads of time we decided to go home but return later after we had discussed what we were going to buy. When we went back ,the chap on the door said , only two at a time we said yes that’s fine , then he proceeded to say ,” my manager yelled at me earlier because he said you joined up together when you came In earlier “ which we didn’t. So we said stuff it then and left , I am a nhs nurse and know all the rules . Incidentally we didn’t go near anyone else in the empty shop and we know how to keep our distance, what a jobs worth , but never mind , we will spend the £500 elsewhere, their loss”

Helpful Report

Posted 4 years ago

“Order placed 13 May (£720 spent) Order placed 13 May (£720 spent) Given dispatch email and tracking however DHL advised you didnt actually have a parcel ready for collection. So now I'm stuck in limbo with no response on emailsand a useless tracking number. Where is my order?? Order number 677845195 Edit - Gooutdoors have emailed me yesterday to state that DHL do have my parcel and that the delay is their end. Called DHL today to confirm this and they are adamant that they do not have anything from yourselves. You are leaving customers stuck in limbo with no idea of where their orders or money are. I would like someone to contact me regarding this ASAP to resolve the situation. You cannot treat customers in the way you are currently doing with regards to taking orders and not fulfilling them.”

Helpful Report

Posted 4 years ago

“I placed an order for a £100 item in stock. I have received 5 txt messages saying "no need to contact us, we are on it" yet a week late, no item, and not a single response to three emails.”

Helpful Report

Posted 4 years ago

“ordered a bike - It arrived late (no communication until the day it is meant to arrive). When it finally arrives it is the wrong bike! They sent completely the wrong bike, there is a significant difference in color, type, and price. Now the team will reply asking for an order number then you don't hear back from them, its just so awful. Im now over a grand out of pocket, stuck with the wrong bike and receiving no support. I would love to ride this Bank Holiday but we all know that wont be happening.”

Helpful Report

Posted 4 years ago

“To cut a long story short, just don't shop with this awful company. I ordered a bike, took nearly 2 weeks to find out it actually wasn't in stock. They are still listing it as in stock. I'm not even going to get into the lack of communication and everything else. They are the worst. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“Where do I even begin. This company has hit rock bottom . I ordered a bike 3rd May , 5-7 working days ( can’t blame civic-19 as every other company is delivering fine ) on day seven I received the first ‘ we’re sorry your order is running late ‘ message . Then 2 more the next two days . Contacted customer services by email and Facebook who advised order is still processing . Received an email on day 12 stating order is on its way with DHL tracking number - checked tracking number on DHL website who said they had received package and delivery was due 14th May (next day) , checked again on due date to get a message stating ‘ we are sorry but we don’t appear to have recieved consignment from the supplier’ What the hell is going on ????!! I do not recommend this company . Definitely read all reviews before taking my word for it .”

Helpful Report

Posted 4 years ago

“I placed an order on the 3rd of may, I have had three messages telling me there is a delay in my order. So I have tried calling to which they tell me I have to email. So I email customer support which takes up to 48 hours for a response, they tell me that due to the global pandemic there has been a delay in my order. It is now the 12th of may I have asked go outdoors to cancel my order because there are plently of companies on the internet that are not experiencing delays due to the global pandemic. The response has that they cant cancel an order once it has been placed I have to wait until it gets shipped and then return the items, but they cant tell me when it will get shipped. Avoid Go outdoors during the GLOBAL PANDEMIC.”

Helpful Report

Posted 4 years ago

“Only gave them 1 star as can't give a zero star review! Clearly it has all gone wrong for them. I have been waiting two weeks for a bike and tent. No contact at all. Finally managed to get a response via Facebook but fobbed off with 'it is awaiting dispatch'. Asked to speak to a manager and then hit a message to say the order had been cancelled! There are major issues with Thier customer service and I will never shop there again!”

Helpful Report

Posted 4 years ago

“Store location 1440 assistant Heather. Excellent service in Preston from Heather. She spent a long time with me when I bought walking boots and wellies last week. She was patient and helpful and very pleasant. I don’t like buying footwear but Heather made it all ok.”

Helpful Report

Posted 4 years ago

“I bought a pair of Merrell Moab 2 ven walking shoes on the 5th Feb 2020. Yesterday was the firs5 time I wore them in anything wet. The walk was in wet grass, not raining or standing water even.. These shoes are stated to be waterproof by Go Outdoors. By the time I had finished my walk my feet were soaking. Not through any hole but through the upper layer. I cannot go into the store as I am high risk for Covid 19 so I sent an email to their customer services.. The response was pretty much ‘tough, we cannot deal with this, you have to go into the store’. But they stated due to the Covid 19 they would extend the period to do this, nothing else, no timescales or anything. Last time I will purchase from go outdoors. Customer service is terrible and product information not correct”

Helpful Report

Posted 4 years ago

“Drove to coatbridge to collect a jacket I had ordered online.arrived to an eerily deserted store, discovered 1 staff member who eventually announced that there was no trace of the jacket & that it had " probably been sold " . no apology , no interest in what had happened. Worst customer service ever and my last visit to go outdoors.”

Helpful Report

Posted 4 years ago

“1340 blackburn , Gary in the fishing department is the jewel in the crown at that store , fantastic advice really helpfull and a really friendly guy who just wants to help in any way he can top bloke”

Helpful Report

Posted 4 years ago

“Great range of stock in store and on display. High quality tents are really good prices. Friendly, knowledgeable staff too”

Helpful Report

Posted 4 years ago

“We went for trousers, jacket and snood and our helpful member of staff was able to meet our requirements on two items and give direction on the third. Another member of staff was able to help us on a different enquiry. A very good experience.”

Helpful Report

Posted 4 years ago

“don't waste your money faulty product I bought a highlander serenity 350 mummy carp bag first night zipper broke frozen my @## off cost me 40 quid in taxi in the rain to take back to go outdoors they gave me another bad as a replacement this one made it 2 night same issue broken zipper so now I'm broke stuck with a bag that doesn't zip up freezing cold so now I have to come up with another 40 quid just to take the bag back for a replacement this will be $150.00 so far spent on this bag save your money buyer beware this product sucks”

Helpful Report

Posted 4 years ago

“I ordered a jacket in cerise but recieved a black one instead, called up and an advisor said that the cerise wasnt in stock so thats why they sent the black one. She sent me a returns label to return this item, i told them i wanted a full refund P&P included as this was through no fault of my own.I had a look on website and cerise jacket still coming up in stock, i called back up and got another advisor, i explained everything to him and i didnt want to re order the cerise and they send out the black again, he had a look and there were more than 14 in stock, i was extremely disappointed to be told a lie by previous advisor. I went on to wedsite and emailed my complaint about this advisor,I ordered the cerise jacket and low and behold got it delivered today and guess what another black jacket sent, called them back up and explained again, im waiting on the advisor contacting the wear house to see what the problem is, i specifically put on email to deliver the right coloured item, so in future i would think twice about ordering from here as they cant seem to send out the proper item requested.”

Helpful Report

Posted 4 years ago

“I was really happy with my trip to go outdoors everything that we needed was really easy to find and they had plenty of selection to with the different colours and range of walking shoes. I would 100% recommend anyone to go to go outdoors for there outdoor equipment and we are returning this weekend to purchase a coat and walking equipment for our dog Bella. We used the store in Warrington store location 1359.”

Helpful Report

Posted 4 years ago

“Fantastic knowledge of my Son's bike that had suffered vandalism. The bike had originally come from another shop and they were unable to repair for weeks!. Mark sorted it and it was road worthy again. Nothing was to much trouble!. Hence I will not be returning it to other store but I will use Go outdoors from now on!. Cambridge store 1483.”

Helpful Report

Posted 4 years ago

“We were looked after by Sarah C at Portrack Go Outdoors, location 1319. She was extremely friendly, engaging and helpful and took time to explain the benefits of having a store card and make sure were were looked after as well as possible”

Helpful Report

Posted 4 years ago

“As an existing customer, I visited the Colchester store to buy some boots. They did not have my size in stock at the store, but a helpful young lady advised that they were in stock at the warehouse so I could order and pay in-store for a delivery straight to my home address. I stressed I needed the boots for an event on Friday and was assured the boots would be picked on Monday and with me on Tuesday on Wednesday. Brilliant service and advice, so I placed my order. The boots did not arrive by Friday, so I used alternative and inappropriate footwear ( now ruined). My family joked that the boots would arrive during my absence on Friday, they were wrong! So today, Sunday I went back to the store and asked for a refund. A supervisor was called, Ed, who was defensive and abrasive from the outset. He was quick to point out that it was not the stores fault, it was the warehouse. I suggested some notification that the order was delayed would have been nice. He said the warehouse probably had sent an email, but I had not checked properly and it was in my spam box. He then said he could not refund the money until he had checked the item has not been dispatched. While he went away to check this, I checked my email account but no notifications had been sent including spam and junk inbox. Ed returned and said he could now refund me as the Warehouse were out of stock so had already cancelled my order. What??, Why had I not been advised? Ed's response was again it's not his fault, I probably had been informed, and he is doing the refund so don't shout at him. ( I hadn't shouted, but I had mirrored his terse manner). He then scanned a bar code attached to a lanyard, instructed the member of staff at the checkout on how to conclude the refund and left without saying goodbye or offering any form of apology. Needless to say I won't be renewing my discount card or returning to go outdoors.”

Helpful Report

Posted 4 years ago

Go Outdoors is rated 2.0 based on 643 reviews