“Laughable Energy
"Good" Energy - AVOID AT ALL COSTS!
First of all this is the first time I have been driven to express my utter disdain for a company online however i feel it is imperative that i share my recent (well ongoing over the last 4 months) experience dealing with "Good" Energy and strongly advise any prospective customer against using these as their ethical energy supplier, as I assure you they are far from this and you will be slapped with very large bills out of the blue due to their dubious energy usage estimates (which I strongly believe is done on purpose).
In September/October of 2020 I had the pleasant surprise of receiving an £800.00+ additional bill to my usual energy usage costs, this of cause knocked me for 6 as I only live with my partner and we are both VERY conscientious energy users living in a relatively small property.
When I queried this bill I was firstly advised this amount was incorrect and would be looked into and that I should not pay until the matter is resolved.
I then received multiple calls advising I needed to make payment and I had to explain the situation multiple times on the phone each time a call was made or received I had to keep chasing for an update as every time I was advised a resolution date I did not hear anything back then a further resolution date was advised and again no response, all this caused undue stress as it was a large amount of money that needed to be paid and having the stress of potentially having to come up with nearly a thousand pound whilst both my girlfriend and myself had been heavily affected financially by the pandemic was an incredibly stressful and anxiety inducing experience.
I requested that they come and check our meters are functioning correctly due to the out of blue drastic increase in costs (over doubling our usual costs) however I was advised that the engineer call out would be at my own cost this is more than likely to put people off actually having their meters checked no doubt.
I had to again chase for updates on my back billing after receiving new bills and further accruing charges (now taking the total outstanding to over £1000.00 since October).
This morning I received an updated statement with a slightly reduced outstanding amount again with no explanation of where these astronomic charges have came and no breakdown of costs they are just expecting me to pay.
They acknowledged that there has been customer service failings and very generously offered a £15.00 good will gesture... all this for 3+ months of anxiety & stress and I am still yet to receive any helpful update any breakdown of charges or anything like that.
I feel utterly disappointed in their service and my heart goes out to any elderly people and people struggling financially who want to do their part for the environment and use a so called "good" ethical / environmentally forward thinking energy supplier, as I think of the people terrified to put their heating on fearful of what astronomic charges might be slapped on them out of the blue.
I have seen other reviews have similar experiences so this does not appear to be a one off error.
I am incredibly frustrated and angry whilst I have written this review up and I really do urge yourselves to consider signing up with good energy I have had the worst customer experience of my life and as the matter is still ongoing i have now had to contact OFGEM the Energy Ombudsman and will be contacting Citizens Advices on how I can take my complaint further.
I have declined Good Energies very generous £15.00 good will gesture and I will keep this review updated as the complaint and query progresses and I will be looking to change supplier as soon as possible.
Thank you for your time and hopefully you will reconsider singing up with "Good" Energy.”
“DREADFUL SERVICE, USE ANOTHER PROVIDER, AVOID
I contacted Peoples Energy 10 days ago today regarding upgrading my meter for my Electric Vehicle.
Firstly I was given the wrong information by Peoples Energy (as confirmed by UK Power Networks) and secondly I then had to advise Peoples Energy of what I needed to happen. With that they wanted me to pay £123 and come pence, which I did on the same phone call (this is now 7 days ago), I was told their maintenance company (Mangum) would contact me with the appointment time/day. 7 days on after chasing everyday at least once but mostly twice I still have no appointment and have raised two complaints. Not a simple call back as yet to rectify the issue.
I am now leaving and going to Octupus energy where I read the customer service is far better and they may employ some people that can assist rather than just log calls. I will also be requesting my £123 back for a job which never even got booked!
EXTREMELY FRUSTRATED AND WOULD RECCOMMNED AVOIDING!
John Printy is dealing with my complaint but guess what, I'm hold again as we speak due to nothing being resolved now over two weeks on....shocking!!!! JUST AVOID AT ALL COSTS, IT'S NOT WORTH THE STRESS”
“My experience so far with Good Energy has been anything but good. I recently moved into a house which has solar panels with which the previous owners had set up their feed in tariff with Good Energy. I had been with Octopus Energy in my previous house so wished set up the tariff with them. Unfortunately, I was informed that to do so I would have to first change the registration of the panels to myself with the existing supplier, who was, unfortunately, Good Energy. My first contact with them was with a young man who quite abruptly told me that the only way to make the amendment would be to send in a mailed application and got me off the phone as quickly as he possibly could (rude and professional). I duly filled in the form, attached the relevant paperwork and popped them all in the post (this was around 17th September). A month later I had not heard anything, so I called as was told that the previous month the whole company was busy with some sort of audit so nothing else would be processed - sorry but you'll just have to wait, they couldn't even tell me if the documents had been recieved. Three weeks later I phoned back and was told that the documents had been received on the 23rd September (why the previous adviser couldn't tell me this I am not sure), and that they would be processed shortly. Two weeks after that I called again and this time was told that they would try and get it done for me on the day (this is now mid-November). On the 29th November I received an email, apparently the documents they requested did not contain the correct information for them to complete the transfer, so a massive waste of time. The email I received requested that I send alternate evidence of the transfer of the panels and suggested email testimony from the previous owners of the house. I then contacted the previous owners who advised that they already had done that before they moved and forwarded me the email string. Again, why this email string was not in their records already for the address I do not know. I received the email requesting this new information on he 29th November and I replied to it the next day, on the 5th December I wrote a follow up email requesting an update, it is now the 7th December (a full three months since I moved to the property) and I am still awaiting a reply.
In summary: Avoid this shambles of an "organisation" like the plague.”
“My experience so far with Good Energy has been anything but good. I recently moved into a house which has solar panels with which the previous owners had set up their feed in tariff with Good Energy. I had been with Octopus Energy in my previous house so wished set up the tariff with them. Unfortunately, I was informed that to do so I would have to first change the registration of the panels to myself with the existing supplier, who was, unfortunately, Good Energy. My first contact with them was with a young man who quite abruptly told me that the only way to make the amendment would be to send in a mailed application and got me off the phone as quickly as he possibly could (rude and professional). I duly filled in the form, attached the relevant paperwork and popped them all in the post (this was around 17th September). A month later I had not heard anything, so I called as was told that the previous month the whole company was busy with some sort of audit so nothing else would be processed - sorry but you'll just have to wait, they couldn't even tell me if the documents had been recieved. Three weeks later I phoned back and was told that the documents had been received on the 23rd September (why the previous adviser couldn't tell me this I am not sure), and that they would be processed shortly. Two weeks after that I called again and this time was told that they would try and get it done for me on the day (this is now mid-November). On the 29th November I received an email, apparently the documents they requested did not contain the correct information for them to complete the transfer, so a massive waste of time. The email I received requested that I send alternate evidence of the transfer of the panels and suggested email testimony from the previous owners of the house. I then contacted the previous owners who advised that they already had done that before they moved and forwarded me the email string. Again, why this email string was not in their records already for the address I do not know. I received the email requesting this new information on he 29th November and I replied to it the next day, on the 5th December I wrote a follow up email requesting an update, it is now the 7th December (a full three months since I moved to the property) and I am still awaiting a reply.
In summary: Avoid this shambles of an "organisation" like the plague.”
“Worst company I have ever dealt with.. Good Energy!!! Don't think so. I could set up a site and lie too. Customer Service is awful with lots of mix ups and rude. Avoid at all costs and trust me you pay for it.”
“Emailed me another customers personal details when they seem to have mixed up two email addresses. No reply to my email alerting them to this. I was in touch to leave them. Their admin is chaotic and communication is very poor. AVOID - they are a risk to your security.”
“Avoid this company they promised things but never do this they promised to put my account on hold,after the mistakes they made and contact me before the next bill so I can pay the last payment so I can leave your company but I have had no communications for over six months and not impressed with this and now they have sent me a very high bill ,and you promised me you would not do what my previous electric and gas companies did and yet again your company has let me down,so I am telling anyone do not join this company avoid this company if you are thinking of joining the company avoid go somewhere else never join this company avoid avoid”
“Not impressed with the your company,my account was put on hold,and you promised to contact me before the next bill so I could make the last payment and leave you but you did not do this so you have let me down big time and now you have sent me a really big bill so I am back to the beginning yet again and you promised you would not do what my previous electric and gas companies did and I telling all people who are thinking of joining this company do not they promise one thing and do not listen or do what they promised to do so basically do not use this company ever”
“I sent an email on 29 Feb asking if it would be cheaper to move back to a standard meter from economy 7 as I no longer have storage heaters. Still no reply. Also when I phoned recently the person I spoke to couldn't help me, and then told me if I wanted to change it would cost me £168 he thinks but not sure. I still have no idea if it would be cheaper to change.”
“AVOID!
After year's of problems we finally left, or tried to leave. They cancelled my move to the new supplier multiple times. Introduced new cancelation charges which were never explained to us when we signed up. Worst of all due to their own incompetence (them swapping on-peak and off-peak readings for years) they extorted our family out of over £1,000 due to their own mistake and Juliet Davenport (CEO) stood proudly by, utterly shameful. Wouldn't send my worst enemy to Good Energy – run for the hills!
Now with Octopus and it's such a relief – https://share.octopus.energy/fresh-sky-785”
“What went wrong? where do I start? What makes it worse is that when you have had well enough leaving them is virtually impossible. After months of trying to move over to Bulb....we get billed by both suppliers, Good energy are still taking! Like others here we have issues with credit miraculously turning into debt, with no explanation or figures to back up their argument. Avoid...”
“Terrible service
Terrible service, it takes more than 7 minutes to be put through to someone each time of call, switched over to a different provider in early Jan, and still haven’t received my final bill and outstanding credit for over 100 pounds after almost a month, no one seems to know what is going on. Definitely avoid!!”
“Shameful company. Have been trying to switch away to B Gas for nearly 3 months. Every time BG made the switch request, Good Energy made up the same excuse to block it - that we owed them money. But we are in credit! And each time we called them for an explanation, some dumbtwit supervisor in the call centre confirmed there was NO reason for them to block the switch, simply asking BG to resubmit. And the merry-go-round continued. Now, BG is fed up and have withdrawn the generous tariff - which was our reason for switching. It's the Dickensian Circumlocution office with Good Energy. AVOID! (If I could give them zero stars, I would)”
“DON'T TRUST THEM
Awful ...my bill went up over amassive £1.200 pounds .
Paid rediculous amounts, complaind and miracle occurred..it became exactly 0,000, how can it be precisely zero .
Just left and the only owe me around £60 which I find very hard to believe they only owe me that ..bearing In mind it's been summer
Have had final bill , and guess what I now owe them . They just make it up!
From nearly £300 in credit , to owing them over £100 in a few weeks , unbelievable.
Please note the non existent address below!
So helpful .thanks for nothing lizzie
Already contacted customer services.
I have put f.a.o. the manager.
And I want my bill on hold .
As I feel that from the date of my zero bill , just over a week ago . Having made a huge payment .. in that time they are saying I owe £112.07 after having a mostly empty house, and no heating on !
There are only 2 adults in my house . It's not full of children running up huge Bill's with cooking washing showers etc.
I truly feel ripped off .
Was expecting a refund as made payment since bill was zero . And it's under 2 weeks since
Funny never get much response to email.
Better to sort it on here really .
I'm with Scottish power now and feel secure.
Unbelievable..they went from zero ..to owing me just over £60 ..in a few days .
Then just took two payments
£60,59 and £54.46
Just taken from my bank , my payments should go out on the 9th as requested .
They took on the 1st and 2 nd
Therefore making me overdrawn
I don't trust the bill at all .
As within a matter of days it changed dramatically .
CANCEL DIRECT DEBIT ON LEAVING.
ADVICE PEOPLE TO LEAVE for a reliable cheaper deal.
Had nothing but GUESS work and feel they stole from my account .
Was shocked when I saw they had taken money out.
Bearing in mind one payment was a gas bill ..GAS HAD BEEN OFF AS WAS WARM WEATHER .
DISGUSTED WITH GOOD ENERGY
Gas charges ... my only gas is heating , and it hasn't been on until the 1st October
Yet they have charged me for gas all summer !
Got my payments back that they STOLE !
NEW bill for electric is £19.60
Gas is even less ..
Seems as though any payment to them on leaving will do!
They owed me money ..now seem hell bent on just getting some money off me .
So it appears the payment they helped themselves to was WRONG !
You couldn't make this up .
Disgusting !
Apparently my gas charges ...as didn't have heating on ..are from my gas oven..only its electric 🙄”
“They are unreliable .
They billed me for a massive £1,200 then after making several huge payments , decided to was precisely £0.000 which is virtually impossible..
They utterly guess your bills.
I'm leaving them and they owe around £60 ..
Which I feel is wrong , as their bill suddenly went up again .
They are expensive.
And totally unreliable!
Paula fox”
