“Refused to give a voucher or refund. The flight has been rescheduled a few times, new covid rules at the destination country, my transit visa was denied. GOTOGATE SCAM”
“Scamers, very bad customer service. I wouldn't recommend go to gate company. I made a booking just before covid (oct2020) and my flight got cancelled and my airline made a refund to these scamers but they avoiding to refund me back my money. Its been a over a year and I am still waiting for there reply which I know for fact I won't getting it back after all their bullshits and lying”
“Like every other customer has identified in their reviews, this company are a nest of soulless snakes bred to rob you of money at every step of the way from start to finish.
Naturally, we're in a time where many flights are getting cancelled due to the pandemic. The is completely understandable and unfortunate, however imprisoning the customer into your system so that they have no choice but to accept your obscene £30 'handling fee', despite lying in your emails with 'you can apply for a refund for your trip, or we can do it on your behalf', is outrageous. Furthermore, they never respond to emails for simple queries or urgent requests like cancellations, you're forced to wait on the phone for upwards of half an hour to get through to a customer service agent in India. Note: I didn't give their call centre agent any grief whatsoever, it's such a shame they're having to take the frontline for this disgusting company, but what I am going to do is post this review on every single review site I can find, advise my friends and family never to do any business with them and never use them again. I truly hope your business crumbles during this dark time we're in, as you do not deserve to be operating with this level of greed, malice and deliberately planned difficulties for your 'customers' ('victims' would be more appropriate).”
“Once you have a issue, in my case Covid related, nobody (call center hard to joint), the only think they are interested is the commission for everything (open ticket, refund ...). By the way a site (GOTOGATE.com) where you can not provide the feedback seems out of time or they are afraid about the feedbacks (pay attention before using GOTOGATE).”
“These guys a crooks!! Skelems!! Tsotsi!! And all this time I thought Swedish businesses are honest!!!
They switched the date on my booking. When I called to find out why, After holding on for 1hr finally got through to an agent who said they cannot change it to the date I wanted and would get a superior to call me within 24hrs. I then asked if I could cancel the flight altogether, they said I could but wouldn't get anything. This was the 18th of December 2021. Today is the 2nd of January 2022, They have not even bothered to respond to me.
I tried calling them again, and after holding for 35mins, they finally answer. The man on the line asked me to hold for 2 or 3 mins, I agreed. Then he asked me to hold gain for 2 to 3 mins as it was "taking long" to find a matching flight. Then this time, he just dropped the call.
Daylight robbery!!! Mbavha chaidzo!!!”
“HORRIBLE, first the customer service line was busy for over 24 hours, then they refused to provide a travel voucher, or a refund when we had to change our flight due to Covid.”
“No refund and I booked two tickets with these fraudulent people...
Their refund policy says you can cancel 4 hours before your flight. I tried to cancel 4 hours before the flight on both occaions.
These people are theives... DO NOT PURCHASE A TICKET HERE”
“The biggest scam of all!!
The biggest scam of all!!! They literally charged me 1400$ for nonexistent flight.
After confirming that the money is gonna be refunded back and that I should just go ahead and book a different flight because apparently the first one was a bust.
So I did!!!
Appears that that’s exactly what happened with the second one!
Now 3 weeks after I am without a flight and -3000$ in minus!! Because mofos completed both payments and placed a ban on charge back!!!!
How is this even possible!!!!”
“The worst customer service I've ever had to deal with. I've been hung up on, waited on hold for over 45 minutes many times and even when I do get through, I have not been helped. They have told me that their systems are down so they couldn't process my cancellation. They then told me after 4 calls that they don't actually process the cancellation even though I paid them for a cancellation policy. They said I would have to call each airline directly to cancel and then call them back to tell them what the airlines said. So now I have to wait on hold with two airlines and still call them back after. When I asked if there was an email or direct phone number I could call to deal with this after so I did not have to wait another 45 minutes on hold they told me no. Would never use again and would highly recommend that no one use them as your booking service.”
“I bought round trips to Nicaragua during summer with Gotogate - first of all, the price was WAY more than what it would be if you buy from actual airlines. I had to get it through them since the airlines had no more flights I needed. I did the Covid PCR test, got to the airport hours earlier to not leave anything to chance and the airline did not let me board - THEY SAID GOTOGATE HAD NOT "ACTIVATED" my name on the flight (what that means, months later I do not know). The airline Avianca told me that I should call Gotogate and see what's happening - so I called their customer serice (which is mainly in other countries) and spent HOURS waiting for someone to pick up. By then, I had missed my flight. When they picked up, they had no idea of what was going on and offered no help. Literally none. I have since called at least 20 times, asked for a refund, or even a simple explanation. Every time I called, a different rep would give me a bullish*t reason just to say something because I would not let them off the phone without an answer. They said that it was 1 because I didn't do the PCR Covid test (BUT I DID! I showed them the email confirming and showing how they even confirmed that they had received my results), then they said it was for X reason. I debunked them again. Then Y reason. After a while they admitted to not knowing what happened BUT WOULD NOT REFUND ME. I had to call Chase and request a refund for scam - which Chase understood. I would even personally send proof of all of this for whoever on the internet wants to reach out to me to show you the situation if it means that Gotogate never gets another customer again. I now know other people that had other problems with them since I've been spreading the word about my awful experience. Stay away!!!”
“Gotogate is totally horrible. My flight was cancelled by the airline and they are giving me the runaround on getting a refund. Been waiting for MONTHS and I don't think I'll ever see my money again. Not a legitimate company. Customer service is rude and when they give a response it's nonsense. I hope this won't happen to anyone else. SCAM! AVOID AT ALL COSTS!!!”
“Bad service. No call backs all emails are from no reply.
LDSMIN is my Booking number. They Failed to book my luggage on the way home. That’s fine no big deal. But then it’s $100 to pay the airline and gotogate only wants to refund me $60
Called the airline (flair) they’re great.
Called gotogate 2times long holds. “Schedule call backs” no email contacts.
Also I got the itinerary from flair vs what I paid. Gotogate has a 50% margin.”
“On top of the standard ticket charge, I paid extra for the Flexi Ticket option.. Through no fault of my own, a week later, they reached me stating the date of departure got changed, but even more alarming, they wouldn't be able to offer a window, over a period of 3 days, for a change of return date to be accommodated for me.
So after they failed to get me a return date change, I requested a full refund. They mentioned they would pay the refund, however from it they would strip me of a cancellation fee of R550 ($36) .
And then they provided no set date for when my refund would be returned.
It appears like the flexible Ticket option extra charge they offer is worthless/a farce - it means nothing, brings no benefit, over just having paid the standard ticket fare without any extras.
However, looking at this forum, and all the customer feedback? It actually appears like I am being fleeced of my money - so I've already informed them:
(a. . In addition to here, I'm going to jump onto a number of other social media forums and write down my honest opinion about the negative experience I've just encountered, and
(b. seek independent professional, advice on how to get my money refunded in full, within a set time frame”
“WARNING DO NOT USE BOOKING.COM TO BOOK FLIGHT.
Well I do not take a vacation very often so my wife decided she would like to go to Florida for Christmas this year. I decided to use booking.com to book our flights. I went to their website booked my trip. I figured we would do it up and I would book first class tickets. When I got a conformation email they had changed the flights down to economy seats. I called the number and explained that I had booked first class. The first 3 people I spoke to put me on hold and ended up hanging up on me. I finally got a person who said for me to just cancel the flight and rebook it first class. She then told me she could only cancel the first part of our round trip. The next morning we got news that Kellie’s Dad will not be in Florida in December. I called booking.com back they said sorry sir you can not cancel the flight. I said that I was guaranteed if I wanted to cancel I had 24 hours to do so. This is where it gets crazy. When I told her we still had two hours before the 24 hours was up she hung up on me. I called back in each time I told someone I needed to cancel my flights the hung up on us. That happened numerous times with about 20 minute waits each time.This went on for hours and hours. I asked to speak to a manager. They said the manager will get back to me in a few days. I said that would be past the 24 hours. I asked to speak to someone else. That is when I was told that they are not booking.com they are GO TO GATE. I asked to speak to someone from booking.com they said there is no one to speak to. I ASKED FOR THEIR NUMBER. Sorry they do not have one. She said that they GO TO GATE handle all of BOOKING.COMS flights. That was two weeks ago. I got an email today from a manager that said sorry you are past your 24 hour cancellation time.
Please share this post with all of your friends and family……
WARNING DO NOT USE BOOKING .
My advise to anyone booking flights make sure you DO NOT USE booking.com”
“Almost 12 months and no refund yet!
March 2020 I purchased 2 international air tickets on Gotogate.it for a total of € 2054.99.
November 2020 I called their customer service and requested the cancellation and refund, agreeing to pay 250 € / each as a penalty (which they would have discounted from the refund).
Almost 12 months have passed, I have called, solicited many times by email and through their chat and we still have not received any refunds or concrete updates on the procedure other than "we are dealing with, sorry, covid, we will talk to a superior, etc."
Not to be trusted. I contacted the consumer defense.”
