“Very poor experience using Go to Gate. Almost 6 months waiting for refund and they keep blaming airline. Funny how the same airline refunded me for another booking, booked via another agent was refunded within 2 months. Perhaps 15 calls made to them and every time I was either cut off or they claimed they could not hear me.”
“THEY BOOK FLIEGHT'S THAT DO NOT EXIST. THEY STEAL YOUR MONEY. IMPOSSIBLE TO REACH THEM BY PHONE. E-MAIL'S THEY DO'NT RESPOND TO AT ALL. YOU WILL BE A FOOL TO USE THEM!”
“Don't buy nothing on this site.You will loose all your money ad never recover it.All products on this site is all fake.I fact you will pay just for a picture,they don't have any products like flights or any travels.
I lost around 1500 $ for to buy a fake flight,my flight wasn't real,just a pic which i received.
In my opinion this is s scam site,all they do is to take your money,also be careful if you pay with credit card beacuse they can still it from your credit card money.
Sed my message to all others to protect himself better than me.”
“I booked flights with Gotogate which were cancelled in April due to COVID19. I haven’t received a refund nor have I even received confirmation that I’m going to get a refund. I understand the challenges of the current climate, however it’s now been 6 months where absolutely nothing has been done about this. I’ve called customer services and they’re not able to assist with a refund but instead insist of charging me a £30 admin fee for their cancellation! I’m extremely disappointed with Gotogate and never want to use them again.”
“If I could give less than 1 star if only.....Unable to get reply to e-mails re Covid refund from Ryanair. Now approaching 6 months since flight cancelled”
“I booked 2 tickets which they claimed is cancelled by the airline 2 weeks after. I checked with the airline, it wasn't cancelled, but they didn't have any seats left, I called gotogate to reschedule my tickets, they didn't offer me any other dates for flight, they only offered open ticket which lasts a year or request for refund which apparently they charge £30 for, which nowhere in their website mentions, after multiple emails to their customer service which no replies after few weeks and multiple phone calls with arrogant, unreasonable customer service agents, I gave up and requested a refund. They said that the refund will be only processed after the flight restrictions are completely gone, and then it will take a further 4 months, which could mean, it would take more than a year to get my refund with £30 deducted. AVOID them, they are SCAMS, they will probably go bankrupt now and won't be able to pay back the customers”
“Appalling service offered.
1.The customer service takes ages to get through , they keep on hold for a long time. Was put through 7 agents once, every one giving different information.
2.Flexi ticket is absolutely not flexible.Money is deducted from the refund even if the airline has canceled flights.-DO NOT BUT FLEXI TICKETS.
3.Taking cancellation fees from customers for a journey that the airline has canceled.
4.Refund is taking a long time and no active correspondence from the company to keep you updated.
5.IMPORTANT - GOTOGATE not taking responsibility for any actions.
6.New money making tactics by charging for SMS and mobile plans for a canceled flight -which they have refused refund again for no fault of the Customers.
7.DO NOT USE THIS COMPANY.”
“DO NOT USE THIS COMPANY.
Appalling service offered.
1.The customer service takes ages to get through , they keep on hold for a long time. Was put through 7 agents once, every one giving different information.
2.Flexi ticket is absolutely not flexible.Money is deducted from the refund even if the airline has canceled flights.-DO NOT BUT FLEXI TICKETS.
3.Taking cancellation fees from customers for a journey that the airline has canceled.
4.Refund is taking a long time and no active correspondence from the company to keep you updated.
5.IMPORTANT - GOTOGATE not taking responsibility for any actions.
6.New money making tactics by charging for SMS and mobile plans for a canceled flight -which they have refused refund again for no fault of the Customers.
7.DO NOT USE THIS COMPANY.”
“Inefficiency, poor time management, lack of proactive solutions to rudimentary cases, nonexisting customer satisfaction advocacy, insufficient knowledge of English language. I lost airline ticket worth of~ 40 USD. Truly, it is absolutely meaningless to me. However, if a customer is determined to look up websites, where Etraveli Group promotes itself, and spread a word about their mismanagement of resources, for such an insignificant amount of money, that should give you an idea about whom you are about to deal with, if you choose to make a business with them.
Portland, OR, USA”
“After the airline cancelled my flight, I tried to get in touch with Gotogate to get my refund.
6 months later, they still haven't replied to any of my emails. Their phone number leaves me on wait for 1 hour, then ends the call. It's the definition of a scam.”
“First of all,i wish I had read the reviews on internet about Gotogate before I booked my flight. Booked a one way ticket thru Gotogate in march. The flight have been canceled due to COVID-19 pandemic situation. Since april i am trying to get a refund from Gotogate. This agency is catastrophic for the refund of flights and after aproximate 5 months of waiting i still havent received my refund. They do not answer to emails or phone calls either and i couldnt get in touch with them. More than that they also refused refused the chargeback.
And AVOID THIS AGENCY AS MUCH AS YOU CAN!!”
“Don't ever trust this company! I booked a flight via gotogate with wizzair from London to Vienna. Wizzair cancelled my flight 3 days before and never got informed by Wizzair or Gotogate. I've been trying for weeks to contact gotogate to get a refund, they never answered my cas. Once the answered and hanged off the phone! They even said that I have to pay 30€ application fee of I want to get a refund for my ticket. I've been traveling for years and gotogate is by far the worst company I've ever used”
“Who regulates this company? I had trouble obtaining some kind of solution for my cancelled flight back in March and was eventually informed that I would be entitled to a travel voucher to re-book my flight. No actual voucher has been issued (this would have been the easiest and most sensible arrangement) and I have been informed that I have to ring Gotogate to arrange my new flight. I've done this twice now (after numerous other attempts when I got fed up of being on hold) and both times I've been told "their systems are down"! How convenient! They obviously have no intention of honouring my re-book. I have received money back from the other elements of my holiday so why is this so difficult? If anyone knows how this company can be taken to task on their shoddy practices please let me know. Thank you.”
“Simply terrible and unprofessional. I had booked a flight on Gotogate for a flight from Adelaide to Melbourne for 30th July. The flight was cancelled. On the first call to Gotogate, I was told that even though the flight was cancelled by the airline, I would not be receiving any refunds. Since then, they have ignored all my calls and emails. Deplorable!!”
“This company is a complete scam. DO NOT EVER PURCHASE A TICKET FROM THIS COMPANY. I have been waiting months for a refund on my plane tickets and they keep sending me in circles. The customer service sucks as there is no one else to speak with to help me get a refund. When I first booked my tickets through them they gave me a false order number. When I went to request a refund, the ticket was non-existent. Any team member that I got in contact with was not able to help me in any way. I also used exploretrips which gave me my money back with no issues. GOTOGATE IS A FRUAD AND HAS TERRIBLE CUSTOMER SERVICE.”
“Booked a flight to go to Paris in March through gotogate to fly on NorweginAir. It was obviously cancelled because of the pandemic. I got ONE email from gotogate that was just a forwarded Norwegian email saying my flight was cancelled. Like any other person, I went to check the gotogate website to see what I could do for a refund and it basically said don’t contact them because they already have such a high volume of calls/emails so just let them handle things. My fault for still not calling in right then and there. I put in a claim with Norwegian for a refund just in case and I got no response so I assumed I needed to be more patient with the current circumstances. It’s now July and I still haven’t heard anything so I called Norwegian, they said it was already refunded but the card they read wasn’t mine. Norwegian explained its likely because I used a 3rd party travel agency. So I called gotogate, was on hold for about 20 minutes, and was told they’d have to contact Norwegian first to confirm my flight was cancelled so they could process the refund And I’d get an email when that happened. Well it’s been a week since then, still waiting for the email. How long should this take when it’s already been 4 months since the flights were cancelled and Norwegian said it’s already been refunded..”
“Ive spent 20 hours plus at different times trying to reach them. They don't answer most of the time. Currently waiting 4 hours for agent. Twice when i did get thru, they promised supervisor call back which didn't happen. No refund yet. Stay away from this agent.”
“Unable to contact Gotogate. Still awaiting refund since 13th May. Automated emails are a waste of time. Emails remain unanswered. Appalling company to deal with. Avoid at all costs. Unable to make contact with company.”
“Bad contact service !!! Yesterday I was informed that my Alitalia flights of 15 July, from London to Catania, were canceled. I spent hours on the phone, they moved me from one department to the other, keeping me waiting. In the end I had no answer, I wrote an email and I hope m money will return. Otherwise I will proceed with the complaints!”
