Gousto Reviews

Name: Gousto
Rating: 2.45

2.5 Rating 723 Reviews

33 %

of reviewers recommend Gousto

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2.5

Based on 723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Lee

Vanesa Verna

Gousto 1 star review on 19th November 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been loyal for over 3 years. So disappointing. Ordered 4 recipes but can only cook one as multiple missing ingredients. What has happened? So very sad. Customer service solution - here’s a credit! Can’t eat credit, and options to buy missing ingredients currently limited. Will think seriously about continuing. Are you overwhelmed by demand or just plain greedy and now no longer have any care for quality, service or your loyal customers?”

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Posted 4 years ago

“Been with them for 5 years, used to be really good but now their service has gone downhill. Boxes dont arrive, ingredients missing or wrong and customer service no longer great like it used to be. I'm glad I left.”

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Posted 4 years ago

“Great recipes, good quality ingredients, easy cooking, big portions. All the above is amazing. For roughly one year the Mondays (our gousto delivery day) have been something we waited for excitedly. As of late, however, Mondays became more of a dreadful experience, never knowing if you will receive all the ingredients you paid for and whether you'll be able to cook all the meals or not. We are strongly considering to swap providers as we are getting tired of paying to be disappointed.”

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Posted 4 years ago

“Boxes fail to arrive. Paid for on a Monday. Notified on a Thursday morning the box is on its way. Then get an email late on Thursday night to say the box is not arriving. Or they don’t even bother to tell you the box isn’t arriving. End up with no food despite paying for it and then need to pay extra expense for a takeaway because the family need to eat. This has happened repeatedly since January. Gousto then take ages to answer the phone; no manger is ever available to offer an explanation or a resolution. They don’t respond to DMs either (I send a message last night at 7.45pm when they emailed me to say my box wasn’t turning up. By 11.30 this morning Gousto hadn’t bothered responding. They have no interest in customer service; their only interest is in taking your money....they’re certainly in touch quick enough to ask for that. But any issue then they’re impossible to contact) Just avoid them. I’ll be changing to a different delivery box now...been a customer since 2018 but I am sick of their incompetence.”

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Posted 4 years ago

“Ordered for the first time, was looking forward to my first box. Couldn't select a time slot for delivery so went for the standard got notification to say was out for delivery contacted to say that I wouldn't be there after 6pm please.could deliver before as it's my works address and no secure place to leave and no neighbours to be told the driver couldn't be contacted I get home 20 minutes later receive a notification your box has been left in a secure place which was at the side of my works under a pallet which when I got to it was soaking wet because it had been raining and we are near a railway so have rats running around so the box went in the bin! Emailed customer services 3 times no response. I appreciate they are busy but frustrating”

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Posted 4 years ago

“We recently returned to ordering with Gousto after a break in late 2020. I have no idea what has gone wrong in the intervening period but the service re: the boxes is now diabolical! Boxes don't arrive on time (I had one box arrive on a date I hadn't placed an order so had double grocery bill for the week!) Every box has missing items or recipe cards. I receive multiple emails saying a recipe has changed or an ingredient changed to find it hasn't. I even receive emails about meals I haven't ordered! Customer services says it's a new warehouse & teething problems but I wouldn't recommend to anyone. We are returning to Hello Fresh...”

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Posted 4 years ago

“Nice food. Quite small portions. Had 3 deliveries so far. The first one was very late. The second delivery was missing items and the third delivery was missing items and arrived late.”

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Posted 4 years ago

“3 boxes in a row were either missing ingredients/ and, or rotting inedible produce. I run gusto and hello fresh. Hello fresh is by far superior I’ve never had a problem. Gusto are just rubbish compared”

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Posted 4 years ago

“So far we have really enjoyed all the Gousto meals we have had, its allowed us to try new things and we are constantly remaking the recipes. We have had about 8 different boxes delivered, each with 4 meals in, and so far we have only had one error. All that was missing was some potatoes (which wasn't really an issue) and they knocked £2 off our next delivery so can't really complain. However I do know other family members have had more issues, so maybe we've just been really lucky.”

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Posted 4 years ago

“Of 5 boxes I had, 1 was late, 1 never arrived, 3 had items missing, cards missing, have given multiple chances but just too many errors and no food for the week again!”

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Posted 4 years ago

“Recipes are fantastic but sadly I’ve ordered 2 boxes now with missing ingredients. No warning about missing items. When I contacted customer service they added the cost of the items to the Gousto account so inevitably you would have to buy another box to get that money back.”

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Posted 4 years ago

“Great recipes, great food but continuously missing items”

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Posted 4 years ago

“Quick, tasty and easy, we never used to think we had time to cook freeshly prepared meals. Worth a try with offers for new customers. Easy to cancel online if not for you, even after just the one half price box. Use this code for 50% off first box snd 30% off for a whole month! Code: JASON42149682”

Helpful Report

Posted 4 years ago

“The customer service is a joke. I have been a customer for over 3 years now and I’ll be moving to some other provider. I’m disappointed is the treatment and waste of my time and money! I’m actually discussed in this level of service and waste of time. I spent almost and hour trying to get a refund on the meals that were wrong. Missing over half the ingredients on one and the wrong meal and even wrong card delivered. I am single parent trying to make one part of my life easier with this subscription. They have declined since covid drastically to the point it’s at least something every week that’s wrong and an hour on the phone to get £1.5 per item off your next box!!!”

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Posted 4 years ago

“Great meals and easy to follow recipes”

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Posted 4 years ago

Hi Natalie, I'm so happy to hear that you are enjoying our meals and find our recipes easy to follow! Best wishes. Klaidas - The Gousto Team

Posted 4 years ago

“Lovely recipes! This we had an ingredient missing but it wasn’t an important part”

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Posted 4 years ago

Hi Gillian, I'm so glad to hear that you love our recipe range! I do apologise for the missing ingredient, this is quite unlike us and we will do everything we can to ensure that this doesn't occur again. Best wishes, Klaidas - The Gousto Team

Posted 4 years ago

“So far I have found Gousto to be really good. I am enjoying trying out different recipes, produce are always fresh and delivery has been excellent”

Helpful Report

Posted 4 years ago

Hi Jenny, We're so happy to hear hat you are enjoying our recipe range and that you have found our service to be really good. Best wishes, Klaidas - The Gousto Team

Posted 4 years ago

“Had my first order this week having decided to give it a try as I,m fed up of thinking of what to cook. Only on recipe 2 and about to report second problem. First was a mouldy pepper (. £2 credit) and now an item is missing. Fortunately I have a bottle of Chinese wine but I bet lots don’t. Order arrived as agreed. Have an order for next week but can’t see me continuing when I have to pay full price.”

Helpful Report

Posted 4 years ago

“First and last time I will order from Gousto. Very poor communication. Courier did not deliver. I had to contact customer services to find out the second delivery date would not be honoured. I asked twice if the food would be kept refrigerated whilst with the courier the answer I got was “it will be stored correctly”. Refused to confirm if it was refrigerated. Asked for a refund and cancelled my subscription”

Helpful Report

Posted 4 years ago

Hi Amanda, Thank you for taking the time to leave your feedback. I'm so sorry to hear that you have had such a disappointing first time with us. We're working with our logistics team at the moment to ensure that a similar issue like this does not happen again. I can't apologise enough for the inconvenience, it's certainly not the standard of service we wish to provide, or the first impression we want to make. Best wishes, Klaidas - The Gousto Team

Posted 4 years ago

“Awful experience. Ordered my box for 2 adults, 4 recipes and an extra item from the market. The box arrives on time - looks great on first glance. When I started unboxing and checking the items received I noticed some of the ingredients were missing and my market items were not with my order. The meals for 2 are small... I have tried to contact Gousto for a refund for my missing items and no answer! Do not recommend.”

Helpful Report

Posted 4 years ago

Hi Leigh, Thank you for taking the time to leave your feedback. I'm so sorry to hear that you were missing ingredients as well as the extra items that you have added to your order. I can assure you that this is not the kind of service that we aim to provide. I would also like to apologise for the difficulty that you have had in getting a response from us, we are usually quite quick in our responses! I would like to take a further look into this for you and if you could get in touch with us through http://www.gousto.co.uk/help and mention my name 'Klaidas', I will then be able to look into this for you. Best wishes, Klaidas - The Gousto Team

Posted 4 years ago

Gousto is rated 2.5 based on 723 reviews