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Groupon Reviews

2.0 Rating 1,151 Reviews
23 %
of reviewers recommend Groupon
2.0
Based on 1,151 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 56%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Groupon 5 star review on 29th June 2024
ABEBE TSEGAYE
Groupon 1 star review on 21st November 2023
Mike H.
Groupon 1 star review on 11th May 2023
Kim T
Groupon 1 star review on 9th May 2023
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
Groupon 1 star review on 5th July 2022
Anonymous
33
Anonymous
Anonymous  // 01/01/2019
Do not purchase concert tickets from Groupon. When the concert is cancelled and not rescheduled, they will not refund your payment. The only option is to get Groupon bucks.. The service I purchased was not provided and I should not be forced to purchase something else. You should receive the refund in the same payment form when the tickets were purchased. To force a customer to purchase something else from your site is poor customer service.
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Posted 4 years ago
I cancelled before deadline, you guys still charged me for hotel tjat i didnt go too and rooms that were not reserved, you guys are crooks, 1600 dollars for a hotel i couldnt visit in new york because of corona virus... im going to tell everyone who will listen
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Posted 4 years ago
I ordered concert tickets through Groupon back in January. It was announced on Friday that the concert was cancelled. Instead of refunding back to the card used to purchase the ticket THEY GAVE ME A GROUPON CREDIT!! They will not refund to your original form of payment. STAY FAR AWAY FROM GROUPON!!
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Posted 4 years ago
SCAM! I ordered a product through Groupon that was never delivered. I continuously asked Groupon what the status of my order was, but all they would tell me was that it was more than a month beyond the delivery window the company had promised. Still no product. When I finally requested a refund from Groupon, they agreed only to give me "Groupon bucks," rather than a refund for the product I never received. BUYER BEWARE!!
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Posted 4 years ago
DO NOT USE GROUPON! This is a scam! On purchasing a product I was not given the opportunity to select the size and colour of the items I wanted. The product was sent to me - but of course, it is useless because it doesn't fit. The only response from customer support is "Groupon Goods are final sale and can't be returned or refunded unless the item is incorrect or damaged". This is a rip off. Beware of this company!
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Posted 4 years ago
When Groupon deals go through as expected, it's great. Saving money is always awesome, while supporting local businesses. But when there is an issue, dealing with Groupon customer support is the absolute worse, and I'd rather gouge my eyes out with a dull plastic fork than deal with the "Customer Support" team. Had a concert cancelled and it's within their own terms of service that the purchaser *me* will be refunded if the event is cancelled by the merchant, and now they want to issue me $70 in GROUPONBUCKS and not refund it to my original method of payment; which is NOT what's outlined within their own terms of use and their Extraordinary Event Policy*. I am BEYOND infuriated with Groupon, and feel bad for the thousands of others who are going to have to deal with this same situation because of a cancelled event. No I don't want nor need $70 in GROUPON bucks. If it was $20 or something I'd deal with it, but $70 worth of GROUPON money is ridiculous and unacceptable. I'm not asking for a refund because I can't go to this show, this show was CANCELLED due to COVID19. How about you stop trying to scam people and follow your OWN TERMS of service/use and refund people accordingly. I can't wait to see some class action lawsuits against Groupon, because you deserve it for trying to scam and rip people off!!!
Groupon 1 star review on 19th May 2020
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Posted 4 years ago
If I could give 0 stars, I would. I was told that I would be reimbursed for my $700 trip that was cancelled due to Covid-19. I was told for over 2 weeks that they would reimburse me my money back. Then after waiting over 2 weeks, they changed their tone and paid me $700 in Groupon Bucks. I am very mad and sad. I used to like Groupon. I thought they would understand.. I save up for over a year to take my kids on a trip. I am a single mother of 4 and feel as if they took my life savings from me and laughed about it. If you rely on any money, go through the actual hotel. They have more of a heart and are more sympathetic. I'm screwed and they do not care. On top of that, I bought this before the pandemic and it could mean less to them. Just MORE money in their pockets and who cares if I struggle. At least they got paid.
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Posted 4 years ago
Will NEVER order from Groupon again. I have been chasing my order for three weeks now. I cant even speak to a customer service person to find out where my order even is? I just want my money back now as it was for my daughters birthday two weeks ago (order was placed Mid April)!!!!!
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Posted 4 years ago
I was inquiring about my order thats now 2 weeks late, the gmperson live chat felt more like a bot with repeating the same answers and flat out ignoring my questions. After i told him my issue over 3 times he just disconnected and ended the chat. Absolutely disgusting service, if knew this company i wouldnt have ordered from them, and definitelt will never order again
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Posted 4 years ago
If I could put zero stars for them I would do that. I ordered QTY of 2 of the medical masks and I only received one. I called them and they agreed that they did not ship me the 2nd package and would refund my money. However after 2 weeks of waiting I did not receive my money back. When I contacted them they said the gave me credit for future shopping from them. This is a real scam with no customer service number and as a customer you have to go through 100 links to find a live chat as they all hide with no phone number to connect with any one. I told them that I will dispute it and will not let them take advantage of me in this difficult time that every penny counts. Save your time and do not buy anything from them. As far as my dispute I contacted my bank and they totally understood my situation and provided confirmation that within 2 business day I will see the refund. It’s a shame that one has to go through all these unnecessary steps when these guys deliberately knowing what they are doing is illegal.
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Posted 4 years ago
Bought Trailblazer tixs, game canceled , not refundable , they got my money , I got nothing. Buyer beware !
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Posted 4 years ago
What went wrong ? They took money from my debit card when I cancelled the Groupon because the redemption code was not taking for the order. I wound up purchasing the item at full price . The Groupon was swipped as "'used"' but was not. There is only chat to communicate with Groupon . They say to email proof of bank statement ...I did 4 times mo answer . They robbed me . I am still requesting my due refund . Never again . I will pay full price or get items on sales from companies .
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Posted 4 years ago
Disgusting customer services no number to phone only online chat which is a standardised we will pass your query on and try to answer in 3 days. The answer they cone back is useless
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Posted 4 years ago
Groupon has changed its policy and now only gives refunds in vouchers unless you can obtain express authorisation from its senior managers, which is done on a on a case by case basis. If your purchase does not arrive and you want a refund via your original method of payment, Groupon penalises you by making you wait a minimum of 30 days! My purchase was made in March and never arrived and I requested that my refund was returned to my debit card. Six weeks later and several emails later I’m still waiting for that refund. I’m constantly being bullied into accepting vouchers, which I don’t want! Everything Groupon sells can be purchased elsewhere, and often for a cheaper price, and certainly with better terms and conditions. So, my advice is to shop around and don’t necessarily impulse buy from Groupon.
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Posted 4 years ago
Made a purchase used it was very dissatisfied and they wanna credit me less then a 3rd of my money back in groupon bucks the can keep it will never use groupon again
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Posted 4 years ago
Cosmetic items received in broken boxes and unsealed bottles. They appeared to have been opened or used- not in original package. When I requested a refund (only 2 days later) was initially told that when items were returned then I would receive a full refund. Then was told only a Groupon credit would be given. Very disappointing!
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Posted 4 years ago
I cant even get in contact with them about an order
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Posted 4 years ago
I purchased 2 x 6 nations rugby match tickets and 4 nights accommodation package in Rome Italy for 13th-17th March 2020, Coronavirus hit and Italy went into lockdown on 9th March 2030, FCO advised no travel. This 'company' has only offered credits, no I want my full cash refund.... you get automated responses, excuse after excuse and different excuses to not refund me. They have also shown stock that is no longer available, taken payments and refused to fully cash refund only offering credits. Groupon owes me £398 #BOYCOTTGROUPON #RefundCustomers
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Posted 4 years ago
They won’t give me a refund for a faulty product they sold me. They will only give me groupon credits. As they state in their term a conditions a faulty product can be return and be refund to original payment. This did not happen. AVOID! They are using a pandemic to take people’s money as this keep saying in the current situation, they can’t explain how this is effecting them. I will now have to take legal advise.
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Posted 4 years ago
Always deliver on time, never had any problems of any of goods bought,well happy 👍👍
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Posted 4 years ago
Groupon is rated 2.0 based on 1,151 reviews