Gymshark Reviews

Name: Gymshark
Rating: 1.78

1.8 Rating 159 Reviews

18 %

of reviewers recommend Gymshark

Company Reviews

Questions

Metrics

1.8

Based on 159 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Gymshark 1 star review on 27th August 2024

Anonymous

Brittany

Gymshark 1 star review on 31st October 2023

Nick

Gymshark 1 star review on 15th August 2023

Jas

Anonymous

Anonymous // 01/01/2019

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“They told me to wait on my return labels... then it was outside return policy date Please allow me to formally outline the issue for your consideration. On the 15th of July, I received correspondence indicating that the DHL label for returning my items was not yet prepared. Accordingly, I exercised patience and refrained from initiating the return process, anticipating the forthcoming return labels. To my profound surprise and dismay, I subsequently received an email on the 6th of August, notifying me that the return labels had expired. In my earnest attempt to resolve this situation, I have diligently attempted to contact your organization, but regrettably, I have not received a response. This unfortunate sequence of events has left me deeply disheartened. I have been a loyal fan of Gymshark, having made numerous purchases, and the misinformation I received followed by the expiration of the return labels has left me feeling unjustly treated. I received an email to send a photo of the items and my details, which I did. Then they replied to that email and told me that they couldn't help me as it was outside their return date. (!!!) which was their fault in the first place as I never received return labels, and when I asked about it THEY told me to wait longer. I am hoping that writing here will make them answer to me and call me to find a resolution. If you contact me and we will find a resolution, I will delete this comment”

Helpful Report

Posted 11 months ago

“Terrible! Horrible! I never received my order, and they don't even respond. I had to wait to 4 days to finally someone get back on me, after they did, they did not even read my question. Provided with the same information I had and closed the conversation. No body answered ever since.”

Helpful Report

Posted 11 months ago

“I ordered from Gymshark on their black Friday sale. I understood it would take a while to get here, which is fine. My issue was they didnt include a phone # with the order so the shipping company had no way to contact me and immediately returned to the company. Gymshark has no pickup point in case of no delivery. Customer service is non-existent. I emailed, messaged on social media and all I could get was bots with standard questions/answers unrelated to the issue. This seems to be a common issue. I loved the gear I eventually received but will not order again based off this. Nobody should spend their hard earned money on a company where they may not receive the order and have basically no customer service.”

Helpful Report

Posted 11 months ago

“TERRIBLE CUSTOMER SERVICE! Trying to return an item for a different one and no place to do that!!! Only the same item. Get a HUMAN A PERSON CAN TALK TO!”

Helpful Report

Posted 11 months ago

“Ordered product have not received when trying to contact they say will take three days for someone to get back to me. That never happens. Have kept pictures of all communication with their robot answering online machine. Terrible can’t find out status of order.”

Helpful Report

Posted 11 months ago

“Order 3 items all delivered as promised in correct timescales, first time I’ve ordered and initial impressions are very poor quality, I normally go under armour and Nike and will be going back to what I know”

Helpful Report

Posted 1 year ago

“I purchased an item in early August, it arrived quickly. But was 1 size to big, there was a returns envelope within the package sent to me. So I placed everything back inside this with clear instructions, my order number, address, contact info everything. I dropped the envelope at the post office. Super easy. But it’s November tomorrow. That was mid august. Customer service are politely giving me the run around. Product looked nice, but my money is gone. I have nothing to show for it. The item was correctly returned to the Gymshark returns depot in Ireland. Thanks guys”

Helpful Report

Posted 1 year ago

“My parcel went missing on 19.10.23, l emailed gymshark on 22.10.23 and they sent replacement item straight away, express delivery, and l received it on 23.10.23. Really impressed with their customer service”

Helpful Report

Posted 1 year ago

“Based upon my experience with Gymshark, I would NOT recommend purchasing anything from this company. I know I won’t. After placing my order, more than three weeks later, I still hadn’t received the product. According to tracking, it had shipped the day after placement. Attempting to contact someone in “customer support’ is simply futile. In their description of the company, they have no problem admitting that they do not possess a call center, although also stating “customer service is their primary focus.” Trust me, it is not! Their communication is poor at best, atrocious at worst! They simply ignore questions about orders. After four weeks of trying to get a response about my order, I finally filed a complaint with PayPal, and within a week, my order was delivered. The product was not great (athletic shorts with no lining) and as I said, their customer service is nonexistent. Doing business with a company like this is simply not worth the effort and frustration.”

Helpful Report

Posted 1 year ago

“Yet another problem with Evri, they tell me a delivery date and time, fail to deliver (more than once) and then tell me that there was no-one in, which is either a lie or they were trying to deliver to the wrong house. It's happened several times. This time they are saying they'll contact me in a week. The problem is made worse by Gymshark's refusal to provide a phone number and their useless chatline. Gymshark need to get a grip of them or lose business.”

Helpful Report

Posted 1 year ago

“Absolute rubbish service got a gift voucher emailed to me by my partner to which on the link it’s states “click here to use your gift voucher” that I did and even entered in the gift code and used a credit card to make up the difference in the purchase after the gift card was used and to cover the $5 delivery fee and instead they charge my credit card the whole amount. After a lengthy follow up with customer service I am told I’m unable to have my purchase refunded so I can use my gift card as am told I’m welcome to use my gift card for later purchase. Rubbish service and quite frankly criminal behaviour”

Helpful Report

Posted 1 year ago

“It's so disappointing and the worst purchasing for me. I do so many online shopping and I never seen this kind of service which charged return fees and even refund not correct amount. I bought first time from Singapore and the size is not correct. So, I return the items IMMEDIATELY! But the refund fees is NOT free and charged by customers and I had paid 21 sgd! Then I PAID but after the return process is done. So disappointed AGAIN for NOT receiving correct refund value! I ordered and paid 169.69 sgd but I got refund 156.99 sgd. They replied it's 12.7 Sgd deducted for USING discount code! They got 33.7 sgd from me for buying nothing! like SCAM!”

Helpful Report

Posted 1 year ago

“HORRIBLE CUSTOMER SERVICE. I placed an order and I bought two of the same item because I wasn't sure which size I needed. From their measurements I was shocked how everything seemed to have been running extremely small so I thought I wasn't measuring correctly. I now have both and neither has worked out for me (this is a total of $38.40) that I am unable to return?!? It doesn't give me the option to return them and says "final sale". I pulled up the exact item on the website and it shows free 30 days returns excluding final sale items but NOWHERE does it state that this item was a "final sale" item on the website. I have even used the control F command to make sure I wasn't missing where it stated to be a final sale item and the only area on the website that even states final sale is where it shows 30 day returns excluding final sale items. NOWHERE does it state this item is a final sale item and cannot be returned. How are the customers supposed to know if items are not returnable (because the website definitely does not state that the item was a final sale item) until they spend the money only to find out that they are now unable to return the items and get their refund? The item is the adapt animal seamless crop tank. I even have screen shots showing the item states free 30 day returns, not that it's a final sale item. They aren't reading my emails and keep responding with the same thing, refusing to help and refusing to provide a return label. I have reported this customer to the bbb but I wish I had read other complaints before even bothering with them.”

Gymshark 1 star review on 22nd July 2023

Helpful Report

Posted 1 year ago

“Most of the things I look for are always out of stock.. And that's 3 years running!!!”

Helpful Report

Posted 1 year ago

“Donner des cartes cadeaux avec un bon de réduction équivalent au pouvoir d'achat que j'avais eu pour ma commande faite pendant le black friday que vous avez perdue, serait au moins le minimum. Je me suis tout simplement fait avoir par le service client de Gymshark et je ne recommanderai plus d'habits sur ce site!!! Ma commande faite le 18 novembre 2022 à été perdue et la seule solution pour eux a été de me donner une carte cadeau avec 20% de réduction lol. alors que la majorité des habits que j'ai commandé étaient à 50% de reduction + 15-20% de réduction d'appliquées à la caisse. J'ai vraiment la haine pour la marque qui m'a complètement deçue. Comme si ils ne pouvaient pas en assumer pleinement le prix . La marque essait de tenir son image de marque de manière superficielle c'est vraiment fallacieux. En bref, j aimais cette marque, mais je ne recommanderai plus tout simplement, car j ai été déçue. J'ai les preuves par mails, donc vous pouvez tout simplement me dm si vous voulez en être sûre.”

Helpful Report

Posted 1 year ago

“They advertise next day delivery, so I ordered before 9pm UK time so it would arrive the next day or at least the day after. It's now two days later and they still haven't packed the items. No parcel number, nothing. No reply to my emails too.”

Helpful Report

Posted 1 year ago

“Horribly. Made. Products. Go anywhere else. Also, buyers beware they don't properly indicate their final sale items. It's not even stated in the email receipt. It ended up stuck with two products that I know for a fact only said they were on sale and not final sale at the time of purchase.”

Helpful Report

Posted 1 year ago

“Waste of time and money. Merchandise is overpriced and low quality. Takes a very long time to get item. No live customer service. Takes days to get a response to customer service issues and then it a generic email response. Had to dispute transaction to get refund.”

Helpful Report

Posted 1 year ago

“Im a personal trainer. I would recommend LuLuLemon or athleta really anything else. My clients even agree. Cheaply made sadly and horrible customer service.”

Helpful Report

Posted 1 year ago

“**BUYER BEWARE** This company is terrible. Merchandise is poor quality. Terrible customer service. They don't even provide a customer service phone number to call. Takes long time to respond to email with generic BS response. Gymshark brand quickly going downhill. No interested in low-quality overpriced merchandise not worth it. Now I know where not to shop. In my humble opinion.”

Helpful Report

Posted 1 year ago

Gymshark is rated 1.8 based on 159 reviews