H Samuel Reviews

2.7 Rating 321 Reviews

42 %

of reviewers recommend H Samuel

2.7

Based on 321 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Avg Email Response Time	-1 hours

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Customer Service

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About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

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Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

How quickly does H Samuel resolve customer queries?

Helpful Report

(1 week ago)

Greater than 54% of reviewers feedback is H Samuel resolves customer queries within an hour.

Helpful Report

(1 week ago)

81.67%

Industry Average

“ I was really let down by Ernest Jones after being a loyal customer over the years and after a recommendation from a friend who had an eternity ring made I went to H Samuel’s. I had amazing service and advice from Anthea, the Store Manager at the Fareham branch regarding my eternity ring resizing and evaluation. I will definitely use their services again if I need anything in the future. Thank you Anthea. ”

- Tara

“ Customer service at H Samuel’s in Merry Hill (West Midlands) was exceptional. The assistant, Kerry, was helpful, polite & very professional. 10/10 in my opinion. ”

- David Knowlton

“ I have visited last week H Samuel reading Sandra served me I m really happy with excellent customer service All staff are good, great staff and great service ”

- Farhan

H Samuel Reviews

Customer Service - Good