Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 828 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

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Metrics

1.9

Based on 828 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 23rd April 2025

Ardrie Kleyn

Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took an hour to change pair front tyres !!!! They were fitting tyres as agent for online tyre seller Service Manager moaning they didnt make any money , quite true for time taken . Good tyre fitter could would of fitted 3 times that in the time.”

Helpful Report

Posted 6 years ago

“I booked in my car for a full service, during the course of which they called me to say that they had identified a number of faults requiring urgent attention - brakes (front and back), suspension, tyres, and quoting me £800+ to fix them. I declined to have them do so, and two days later submitted my car (elsewhere) for its MOT. Not only did it pass, but there were not even any advisories. I double checked with the tester who confirmed that my vehicle was in perfect condition. That is nothing short of fraud.”

Helpful Report

Posted 6 years ago

“had mot today in Aberdeen garage, car is past test but do not know way all bonnet,mirror and window was in engine oil end when I left garage on the panel show low oil level, open bonnet all engine dirty with oil do not understand how they check my car. note was make full service but service was done 3 months ago. never again visit this Garage”

Helpful Report

Posted 6 years ago

“Joke place left car for a week before going on holiday to get shock absorbers fixed only started works last day leaving me without a car for a full day. Joke of a management won't be coming back.”

Helpful Report

Posted 6 years ago

“Had a full service at Hounslow Sunday asked why my tyre pressure are showing difference measure of air the engineer said ur computer wrongly display. So rude and walked off customer service 0 out of 10.”

Helpful Report

Posted 6 years ago

“absolutely shocking service and shouldn't be able to class themselves as a workshop /garage. these are sub standard personnel who may sometimes be cheaper but not worth any compromise for safety to your vehicle”

Helpful Report

Posted 6 years ago

“Invoice no 412/22113 Job Ref: 23694 Lexus IS 200 FN05YDW 26/04/18My car air-conditioner was giving warm air rather than cold. It was recharged last year. I am a regular Kwickfit customer. However, I have started using Halfords off and on so thought let me try them this time , in particularly when they say ,on their website that there is a free checkup of the air conditioning system before recharging and filling gas in the system . I though this is a plus point over Kwickfit. I rang my nearest Halfords who were fully booked for next few days. I rang the London Road Kingston branch. I was told that they will find out the reason for it not cooling and I should book in as soon as I can as they are not very busy and will be able to do it straight away. When I arrived the garage around 1235pm the reception person I spoke with was on his own , there was no mechanic or any car nearby, the place was actually extremely quite . I again enquired that your website says you check first and then recommend, also that the system needs recharged every two years , whereas something was done last year though not sure what it was but the air conditioner worked last year . He said leave it with us and it will be sorted . I signed the paperwork and left. After one and half hour when I came back the person told me that it is ready. When I asked the fault he said that the gas was a little bit low and that has been filled. I paid, sat in the car; the air was still warm, so I thought that I might take 10 min to cool down and drove away to the car wash. After, half an hour there was still no difference in the temperature. I straight away came back within one hour and the receptionist told me that they are now very busy and I should bring it back in 3 days. Over the weekend it is not possible. This was Thursday the 26th of April. He checked and confirmed that there is no cold air coming out. I rang back next day and asked for an appointment on Monday and I was told that they do not have any appointment and I have to leave the car for 5-6 hours and will be told when it is ready. The receptionist also denied that I asked for a check-up for the reason of air con not working and I simply asked for the regas and recharge of the system. Therefore they did that. He also said that I have signed a disclaimer which is with them, that means that after I drive the car away I cannot get back to ask for the same repair even if it is within one hour. I then asked that why is it not properly mentioned on the receipt, what work have they done on the receipt? As i also bought the system cleaner and there is no mention of it . He told me that there is one off payment of £79 and they are not supposed to separately write down that the system cleaner was purchased.The final word from him was that on this appointment they will only check if they have done the gas filling appropriately or not if not they will do it again free of charge but if there is any other fault then they will not refund any money back. He totally denied that I asked for the system check which they were offering over the web. I found myself in the middle of nowhere as now I understand why this garage was looking bewitched at midday as compared to other garages. I have no proof of what I said and what I wanted, I just felt that the money has been snatched/ stolen from me. The customer’s service should look into this matter as there is no point in going to the same garage as i have lost my trust over them and does not want to get me car damaged in any further way. I will just look forward to get a refund of my money taken away from me. However it is definite that i will never go to Halfords again and i want to share my experience with you before they do you any harm!!”

Helpful Report

Posted 6 years ago

“Booked my car for an MOT. Told it needed a new headlamp assembly due to" melted rear retainer, obviously incorrect". Quoted price £300 to pass retest. Took it home and looked for problem, could not see anything melted or wrong on either headlamp assembly. Next day took it to another registered MOT centre for 2nd opinion. Mechanic checked the ROSA/MOT fail report online and looked at assembly, took him 5 minutes to click the bulb into place as it had come loose. Said car will now pass and should not have been failed. Called manager at Halfords asked again if he thought car needed new assembly to pass he said yes. Told him about 2nd report...went quiet on phone. Booked into Halfords for retest. Car passed in ten minutes. I've made my mind up want went on maybe other drivers need to make their mind's up.”

Helpful Report

Posted 7 years ago

“Re Halfords Autocentre Surbiton branch Some of the worst customer service I have ever experienced! Staff at the Autocentre generally rude and dismissive - I always try to be polite and make conversation, but am always received with dismissive staff members. I've used this Autocentre 3 times, two service and MOT's plus a brake check. All three times I am promised a call back in early afternoon but never do. The latest visit, I called 4 times over an hour with no response. On the fifth, phone is answered. However when I express my concern that they 'find nothing wrong' but I know there is, the guys gets upset that I am essentially accusing him of lying and he hangs up. I will never use Halfords Autocentre again - crappy service, average products, crappy pricing.”

Helpful Report

Posted 7 years ago

“I booked my Ford Fiesta in for a service. I was later called on my mobile by a member of staff who spoke so fast and so indistinctly that I had to tell him I couldn't understand what he was saying. He seemed surprised but called back on my landline and at first spoke more distinctly. He reeled off a long list of things that needed to be done to my car and offered no explanation about any of them. By the end of the list he was garbling his words again. I asked whether the things needed to be done and he said it was up to me and that I could take my car to another garage if I liked. I agreed to have work costing £369 done. After collecting my car I discovered that it had actually passed its MOT before any of the extra work was done and that ALL the extra work was on an 'amber' advisory (just needed monitoring). I was never told that my car had passed its MOT and feel that I have been tricked into having work done that could have been phased. Halfords has not replied to my complaint to customer services or responded to the bad feedback I left when requested. I will be avoiding them in future.”

Helpful Report

Posted 7 years ago

“A warning to anyone thing of using halfords in shirley solihull. They failed my cars mot telling me my pads were below the minimum 1.5mm , according to them all my pads and a gaiter joint needed replacing and so they failed my MOT telling me I needed over £350 pounds of work done. I took it to Kwickfit in shirley ( who are wonderful and I highly recommend) they told me that in fact none of the work needed doing and they showed me one pad actually had 3.47mm left on it! So having had none of the unecessary work done I took it back for a retest and it passed. (Funny that as it should never have failed in the first place) When I complained to the manager he didnt charge me for the retest. But I leave it to you whether you think that makes them trustworthy enough to entrust them with your next MOT.”

Helpful Report

Posted 7 years ago

“Booked my Transit 300 van for a MOT using Halfords website. Was told it couldn't be done as the ramp at Hounslow does not fit such a vehicle. So why bloody let me book it, pay for it and still get a confirmation email to let me know all is good when it wasn't. Manager on duty was absolutely uninterested to find out what happened. Very poor customer service so will not be using them in future for any of my cars. Will also advise my friends and family the same. Word of caution to all Transit Van owners, short or long wheel based....don't book it at the Hounslow branch even by telephone as you will be turned away to figure out where to take your vehicle. I called up the Feltham Branch and was told they could do it and was puzzled why they did not do my van as it was classified as a standard class 4 vehicle. If Hounslow does not have the facilities then I suggest Halfords needs to look at updating their system so that other drivers do not experience the same situation.”

Helpful Report

Posted 7 years ago

“had an mot which it passed then told the front brakes have a problem ,they did a free brake check and told me offside pads fully worn and disc bad the nearside pads no where as caliper must be stuck,quoted me £490,went away and had them checked at another garage who replace the discs and pads for £110 as there was no problem with caliper and the pad wear was equal on both sides”

Helpful Report

Posted 7 years ago

“Book company van in for a full service at Ashford- Check over found that the air and fuel filter had not been changed. At the end they did not charge for the service. Please keep away!”

Helpful Report

Posted 7 years ago

“I am writing up regarding my concerns about an MOT testing station. The testing station in question is the Halfords Autocentre in havant. We have serious concerns on how he conducted the test. Several items were overlooked. One is quite dangerous and yet the Examiner did not noticed. 1) Lower mounting bolts on McPherson Strut. The bolts were very loose, Infact one was that loose that you could see the gap between the bolt and strut. We only noticed this ourselves when we went to take the wheel off to replace the upper mount. 2) We was advised on a tyre tread depth. The Examiner failed to notice that this tyre size was different to the other wheel on the same axle. 3) Refused to advise on wipers. We was aware that the wipers would need replacing because they barely cleared the screen and we noticed they were perished but the Examiner allowed the wipers to pass without any advisories. I personally do not feel that their nominated person is competent enough and requires more training because as he failed to notice things then I shall not be going back there because he could be allowing dangerous cars on the road when they need serious attention for dangerous faults to be rectified.”

Helpful Report

Posted 7 years ago

“I blame myself. Should have read the reviews before hand. Booked my car in for MOT for Saturday 17th March online. I had checked most things before including the tyres. They told me that windscreen wipers needed changing and also a bulb at a cost of £45. which I thought was a bit excessive but I needed it done. Next day I noticed that there was a light missing on the dashboard that normally comes on when switching my lights on. While changing the bulb it they must have disconnected it. I know it's not a big problem but I like to be aware of when my lights are on or not. Telephoned the AutoCentre at Perry Barr they told me that the earliest they could do it was Wednesday 21st March and I would have to drop the car off. I advised that it would be inconvenient as I needed to be a work. They then suggested Saturday 24th March at 8.30am. I would have to drop my car off again and wait for them to ring me. Not quite sure If I want them to touch my car again, might come back with another fault.”

Helpful Report

Posted 7 years ago

“Halfords must have changed their customer approach recently from being friendly and honest to become just another con outfit like kwickfit and the likes. My car had a full service and mot by them recently, having to pay upfront I might add because I booked on line, the bill at the end came to four times the the original set price because they found several things wrong. Ok I reluctantly excepted what they said and assumed that all would be sorted. Two weeks later a major oil leak appeared around the oil pressure sensor valve which they had replaced, I was told that it was the the same valve that was leaking and therefore was faulty and had to be replaced the cost being down to me. Also they thought the oil pressure might be to high causing the problem therefore an engine subnobsis would be required followed by all the pipeping cleaned out at a cost of £120., bearing in mind the car had only just been serviced. At that point I walked, obviously annoyed,, went to an idependent garage who sorted the problem for £50. All I can say is, if they have become commission and target driven, I just hope people see through it, because I felt like I was being conned.”

Helpful Report

Posted 7 years ago

“I booked Halford's Fuel Service Plus - Fully Synthetic for my car at £92. When I took my car, the guy was holding a checklist for the service which was only for Fuel service ( which is for £35) and the guy surprisingly said he had never heard of Fuel Service Plus. Advised me he would ring in 3 hours and he never did. I had to call him and collected my car after 5 hours and he gave me a list of advisories and I was stunned to see his quote of £1600 for one injector replacement, 2 tyres and a battery. I bought the injector online from ebay and paid 120 pounds to be fixed from a different garage. Halfords will empty your pocket if you do take their services.”

Helpful Report

Posted 7 years ago

“I took my car for an mot and failed due to head lights and parking lights and also the wind mirror light before I took my car everything was fine and they change my registration plates Because they don’t think is legal at the cost of £ 55 pounds wen you can get them for £20 They charge my for the mirror light £75 and not genuine Mercedes Benz you can purchase The light in Ebay for £23 genuine one they change the parking light because it was led I don’t think that’s right they tried to make believe the brakes needed replaced wen is not true I asked the local garage and they told me that the brakes were ok anyway they came out to Take A’s much money aut of me something that supone to cost me including ínterin service £130 to,£275 and also they don’t even change the oil I checked it and it is klick and thin I advise to everyone to stay away from Halfords auto centres they we’ll cheat you and tried To take everything they can , I well stay away from tose people and I well tell all my friends about it !!!!!!!!!!!!!!!”

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Posted 7 years ago

“I took our old but low mileage Toyota into the Strood centre for a service and MOT. I was told it had failed due to a 'major leak od exhaust gases' and that the exhaust was very badly corroded and needed replacing totally. I was also 'advised' to replace both headlights, both front tyres and all the brake pads and discs at a cost of over £2000. I knew that all the 'advisory' items were good so I checked the exhaust and could find nothing wrong. To get a second opinion I took it into my local Kwik Fit. They confirmed there was nothing wrong with the exhaust or any of the other items. Halfords are just blatently trying to rip people off! I complained to Halford Autocentre Head Office and am still waiting for a response, which frankly I doubt I'll ever receive. Digraceful behaivior for a large high street brand.”

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Posted 7 years ago

Halfords Autocentres is rated 1.9 based on 828 reviews