Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 828 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

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Metrics

1.9

Based on 828 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 23rd April 2025

Ardrie Kleyn

Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to book air con service and clean at Hedge End, all paid up front and booked in. Dropped it off and told it would take a couple of hours. Called 15 minutes later to be told they can't service my car. Why didnt they realise this when I booked it on line, or when I dropped it off. When I asked about getting my money back I was told to try and do this over the internet. Obviously left messages and not heard anything back. No customer service whatsoever.”

Helpful Report

Posted 7 years ago

“Took car in to have expensive job done and MOT, a month later and the car not only hasn't been fixed but has been further damaged and had to take to another garage to have the work redone ( paying twice for the privilege). Absolute nightmare totally awful service. Trust my ......”

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Posted 7 years ago

“Booked a service and MOT for Monday, they rang to change to Thursday as they said the system shouldn't have allowed me to book. Passed MOT but advised I needed rear pads. Just driven the car back 60 miles home and started hearing noise from beneath the car. Splash guard had been scraping along the ground for at least 10 miles. AA on the way to investigate. Avoid!!”

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Posted 7 years ago

“Dire customer service, verbal abuse from staff and despite trying, over a six month period, I was never able to get my brakes pads changed under 'Brakes4life'. I was told that this scheme is better known as 'Con4life' - sounds about right. AVOID AT ALL COSTS.”

Helpful Report

Posted 7 years ago

“Told me i needed new brakes and discs and wouldnt last more then 6 months. They just lied to get my money as took it to another garage and they showed me my brakes and disks and they were barely worn. Absolute liers. Disgusted with the company”

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Posted 7 years ago

“Apalling lack of serviceBeen going there 3 years plus. Went in with noisey front tyres ( a assume thats what it was) they changed the 2 front tyres and track rod mounts ...now the noise from the front is so loud i cant hear myself shout!! They wont help. They wont look at the car to see whats wrong. They expect me to buy more tyres while they send their tyres back to makers to see if faulty. Absolute rubbish service. They have had a lot of money off me over 3 years and dont give a monkeys. Their attitude is terrible. .”

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Posted 7 years ago

“Hove branch, rubbish service. They gave me 400 pounds bill, because my car's light failed for the test, due to my light hasn't been cleaned for ages. They told me, I have to change them. I followed Youtube video , used toothbrush and toothpaste clean it. took it to Just MOT, it passed the test.”

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Posted 7 years ago

“4 hours for change 2 tyres. Ridiculous”

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Posted 7 years ago

“Mot failure (not)”

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Posted 7 years ago

“Solihull . Lode lane branch. Booked my car in for 8:30 Thursday morning appointment for a Mot & Full Service. Even though it passed Mot , never got car back until Saturday at 1:30. Needed new part from a Volvo . Because I can't check on the "new part" , I'm not sure whether their story was true or they had over booked their work for that week. Never never go to Halfords again, they have a licence to take money from you whatever and whenever........Ken..”

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Posted 7 years ago

“I've got my Coil Front Spring changed as advised from the MOT. They charged me £243.98 same job at the Citroen garage - my car is a Citroen - £139.24 I spoke with them over the phone but not solution given as they said it's their price. Not cheaper at all better going to Citroen - cheaper and they even wash your car. Never will be back there.”

Helpful Report

Posted 7 years ago

“I booked my car in with a fault of juddering brakes and a grinding sound when turning right. Halfords St Albans replaced the discs and pads £400. 5 weeks later same problem re occurred. Halfords replace the discs and pads three times over 4 Months, never diagnosing the actual problem, despite repeated prompts from me to investigate. I booked in to an independent garage who diagnosed the fault in 30 minutes. A damaged wheel bearing.He said he cannot believe that a mechanic could put the car on a ramp and not notice that the front wheel was so loose that it wobbled around. So I drove around in a car with a major safety fault for 5 Months and 5,000 miles due to Halfords incompetence. I will never use again.”

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Posted 7 years ago

“The shittest service”

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Posted 7 years ago

“Waited 4 hours for my service to be done because the employee was late to work and no one else was available maybe u should invest in staff that come to work on time.”

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Posted 7 years ago

“Took my wife's car in to have breaks done. She drove off and almost went thru a junction - no breaks. This happened twice more. Give Halford's their due, they did replace free of charge. BUT the cause. The mechanic who dropped the car back confirmed they had (in his words) used cheap substandard parts that didnt fit properly and were ineffective. Halford's originally offered me (without conditions) 50% refund. I said fine as long as I can get them checked out first (after they were fixed the second time) by 3rd party to ensure safe. Halford's agreed and then would no honour their unconditional offer. So reported them to local CAB who has confirmed the details have been passed on to Trading Standards.”

Helpful Report

Posted 7 years ago

“Why is it again, so called motorist centre can mess up a basic oil/filter change. My previous experience was over filling with too much oil, by some amount. This time, over tightening the sump plug. Oil and filter change is not what you'd class as difficult. Just read a few other reviews and surely these guys would know you don't need to hang off a bar to tighten the sump plug. Never again. Should have learned I suppose!!!”

Helpful Report

Posted 7 years ago

“I went to Halfords in Hounslow and that was my huge mistake one of the biggest disaster in my life very impolite guy seating in from or desk when I asked if I can get copy of my car service he said to me they don't have it. I paid 195 for annual service and nobody want to give me any information copy of car service. They changed me for changing engine oil but nobody change my oil so rude and impolite service”

Helpful Report

Posted 7 years ago

“I booked my car in to have its MOT at Halford Autocentre in Kidderminster. The online booking systems allowed me two timing options. The one being 08:30 and the other 13:30. I have two children and was working night shifts at the time. My Wife was at work in the day so I was on school drop off and pick up duties. I couldn't risk the afternoon time in case they were running late and I would be left with no means to collect the kids from school. I therefore booked the 08:30 time. Now please note that there are not time slots. I am not told that my car must be there by a set time because it has its own hour slot somewhere. I thought that my car would be done at some point throughout the morning before the afternoon bookings arrive. Having dropped the kids off at the earliest possible time of 08:30, I drove straight to Halfords, arriving at roughly 08:50. I was greeted by the Manager on reception who after asking if I was alright said I was going to have to leave my car with them for the entire day. I explained that this would not be possible as I needed the car to collect my children and indeed I had no way of getting home. I said I was planning to wait on site while they did it. He then tells me that as I am late, I have missed my slot. He would try to fit it in throughout the rest of the day. I said that I wasn't aware I had an exact time slot to have missed. Nowhere did it state that on booking and I could see there was only one other car in their garage being worked on. The car park was empty but I appreciate other's were likely to be arriving later. The manager would not be more specific on timings and just said I would have to leave my car for the whole day. It was like I was being told off and punished for being late. I explained my reasons for getting there when I did and his response was, "Tough. You've missed your slot" Needless to say I cancelled my MOT and phoned to complain immediately. I couldn't go to the centre manager as it was the manager who was being completely none understanding and frankly rude. The centre clearly refuses to cater for families in circumstances such as mine. The manager needs training in customer service for when things don't go quite the way he expects. He is the smiling assassin. Very smiley until there is an issue clearly, so customers be warned. I can honestly say I shall never use that centre again while he is managing it. Halfords telephone customer services were good though and have fully refunded me. I'm now left having to find another location to get an MOT which is something I could have really done without.”

Helpful Report

Posted 7 years ago

“My daughter's first experience of an MOT and service on her first car has taught her a good lesson and reinforced my knowledge - don't use Halfords. I measure a company on their attitude to women drivers, cost and service. Failed all 3. What was very worrying was that they admitted not knowing the change in legislation when a car fails the MOT when I spoke to them 2 days later. ASTONISHING and APPALLING! They let my daughter drive off without informing her that she could now be stopped and prosecuted by the police. A score of zero would have been more appropriate.”

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Posted 7 years ago

“They say you can judge how good a company is by how it responds to a problem. Having booked my car in with Halfords for its MOT, as I have for the past few years, I turned up on Thursday to be told they couldn’t do it because some piece of equipment needed repaired. I was told I would be contacted as soon as it was and I would be a priority as my MOT expired next day. I was then contacted on Saturday to be offered an appointment the next Friday. It turns out that despite the equipment breakdown and the resulting backlog there is no MOT tester at work on a Saturday and no arrangements whatsoever had been made to deal with the situation – such as getting staff to work overtime, arranging to use someone else’s equipment, booking customers into an alternative tester etc. Instead I was told I can get a refund if waiting another week was no good for me. Well in fact it isn’t any good for me, and clearly Halfords has no interest in good customer service.”

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Posted 7 years ago

Halfords Autocentres is rated 1.9 based on 828 reviews