Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 822 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

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Metrics

1.9

Based on 822 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had both my cars serviced and MOT's at Cheadle Halfords Autocentre for about the last 10 years and generally was satisfied. In July 2016 the exhaust on my Honda Civic fell apart. I didn't check exactly which part was broken but took it to them for repair. They told me the complete exhaust system was corroded and needed replacing. That, plus an MOT, cost a staggering £504. After such expense I sprayed the new exhaust with two coats of heat resistant paint in an effort to prolong its life. Two weeks ago the exhaust came apart again. (Relatively soon I thought, compared to an 'original' exhaust). I took it back to Halfords for a quote. They told me, again, that both rear and middle sections needed replacing, at a cost of £299. I queried why it was necessary to replace the middle section (not just the back box) and was told " yes, the springs (which hold the sections together) have 'gone'." The written report said 'bracket broken' Though my days of crawling under cars have long passed, I took it home, put it up on stands and took a look. It looked to me as if all that was wrong was that the weld fixing the back box to its connecting flange had failed allowing the pipe to slide out. There appeared nothing wrong with the connecting bolts, the springs, nor the middlle exhaust section, all of which showed very little sign of external corrosion. I just had the rear box replaced at a local independent garage for £99. There was nothing else wrong. I've personally exprienced the constant 'upselling' that goes on at Halfords. I've been told several times I need to buy their expensive fuel additive treatment because 'there's a lot of carbon around the injectors' (oh yea???!) due to my using 'supermarket' deisel. My Caravelle has run 120,000 miles problem-free on largely supermarket fuel. I've also been told my battery was showing very weak charge retention (and should be replaced) when this was a Halfords own 3 year guarantee battery installed new just a few months before. Having been a loyal customer of Halfords for many years I am saddened to find that they think it is ok to lie to customers in this way, and to cheat them into paying for work which is not necessary. I'll be using today's garage in future (at least if they 'rip me off' it's likely to be less than at Halfords!).”

Helpful Report

Posted 5 years ago

“Disgusting Service, mechanics are incompetent and are only good at fixing lightbulbs and changing tyres. Took a car (recommended by auto protect) in for as it was losing coolant, was called and told that they had solved the problem and repaired my thermostat housing I collected my car and 15 mins into the journey home my car seriously overheated. Halfords had now closed and so I went to them following day and they arranged a tow truck to bring my car back. They then call me and tell me they have solved the problem and for me to come and collect my vehicle. Two weeks go by and I notice oil going to my coolant I then start calling the different Halfords Autocentre closest to me and the staff being very immature were giving false name, Abz was calling himself Steve I then get told halfords Croydon would be able to resolve this issue so I then took it to them and they tell me they cant fix the issue they can only CHARGE me for a diagnosis to confirm it was the head gasket even thought it already been previously confirmed it was the head gasket by Halfords Beckenham. Small issue of losing coolant then turned into a massive issue of a head gasket failure and one of the pistons damaged which they could not even fix as they're mechanics are useless and should probably go back to college and learn another trade. Disgusting service and seriously recommend you AVOID!!!!!”

Helpful Report

Posted 5 years ago

“What went right. Completely unethical. Now can your Colchester branch sell filters to 80% of customers?, when other branches are closer to 10%? something smells. Vindictive management who make staff lives hell. You either lick boots or are out!”

Helpful Report

Posted 5 years ago

“Helpful staff. Where able to fit me in when I needed to!”

Helpful Report

Posted 5 years ago

“Very pleased with ethical treatment at Halfords Wokingham”

Helpful Report

Posted 5 years ago

“A team of liars went to renew the mot and requested repairs that were not absolutely necessary for my car. avoid them”

Helpful Report

Posted 5 years ago

“I inquired about new window wipers needed as part of a M OT finding quoted £20 each for my wipers of which I wanted two £40 in total Then was quoted £8 extra to have them fitted WHAT HAPPEN TO YORK ADVERT OF FREE FITTING Very disappointed But so are you as you losted the custom Reply if you wish to denise45p@gmail. com”

Helpful Report

Posted 5 years ago

“The prices at Halfords autocentre are good. However, the service is very slow. I went to the Ilford branch and it took them almost two hours to change four tyres. There is a a lot of wasted time and staff standing around chatting and doing nothing. There is no sense of urgency to get the job as quickly as possible, especially when you have a customer waiting watching your every move. It would be good if senior management at head office looked into this across all branches. When it comes to tyres changes and puncher repair, Halfords should aim to service the customer as quickly as possible, especially as many independent tyre repair shops provide a much faster service. From my experience, even Kwik fit are quicker, I would have gone there if it was not for the better prices that Halfords had online.”

Helpful Report

Posted 5 years ago

“I order a bike on line too be delivered on the 1st of March when rang asking were it was i told they had tried to deliver but no one was in which is a complete lie am very disappointed 😞 with Halfords i expected better surely they should have left a card to say they had been but NO CARD LEFT I CANCELLED THE ORDER many thanks laura Davies”

Helpful Report

Posted 5 years ago

“Friendly people who are helping you to choose the right thing for you”

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Posted 5 years ago

“Very polite and friendly,fast friendly service,at Hyde autocentre.”

Helpful Report

Posted 5 years ago

“Halfords auto centre Richmond Rd Olton took car to be mot tested today was served by Martin amazing service helpful and very polite will use this garage again definitely many thanks excellent service”

Helpful Report

Posted 5 years ago

“Took my car for a repair and was told it would take up to 3 working days to complete I got the car back over a week later their communication was none existent we had to make all the contact although they kept on saying they would phone us which never happened once contacted head office to make a complaint and that was a waste of time my advice is to stay well away from Halfords Autocentre’s and use a reputable garage”

Helpful Report

Posted 5 years ago

“Customer service is very very bad at Halfords Auto centre, Grantham and the person who is talking to us very rude and asking us to leave the place. We tried to find out the reason and they treated me and my wife very badly. They did not check the Vehicle properly and charged money for something and when we have had the same issue again and now they are saying different cause. We have already spent £142 but Halfords asking us to change different which cost another £100. We did not expect from this behaviour from Halfords but please please dont go to them because they are expecting us to agree whatever they are saying and if you raise your question then they asked the customer to leave the place. How rude it is? I am really disappointed and worried.”

Helpful Report

Posted 5 years ago

“Do not let Castleford halfords touch your car there all dodgey even the manager luck n danny they send your car to other dodgey people and then they bodge the job and used heat under my car when they shudnt then driving the car it sets on fire so please dont trust these people because there not good honest machanics”

Helpful Report

Posted 5 years ago

“Just had mot great service”

Helpful Report

Posted 5 years ago

“Shockingly unprofessional services. Rugby Warwickshire autocentres Unfortunately, the service I had at Halfords autocentres in Rugby Warwickshire, it was disaster. On in December 2018 I had full service and engine check of my car, I spent £224. The only people who was under the bonnet of my car I was Halfords autocentres in Rugby. Beside in January 2018 I had changed the timing belt with them. So since January 2018 only them who looked after my car. Yesterday I find out that under the bonnet of my car is ongoing rattle when engine is on, I would not noticed, but my friend points me out on it when I opened the bonnet he find out that the air filter which attached to the engine and another part were completely loose. They was not missing screws. Today I went back to garage and they told me that they will glued it to someone things to make it from rattle as they said the bolts were missing. It obvious not very professional services. First of all they did not putting back my skrew from the car or not skrewed them properly and they eventually get lost and star make this bad rattle and now in order to proper job, they glued the parts inside of the car and when I need to do further repairs I will need to change whole lot. But when job was done with air filter pipes, start to rattle the metal part which covers the engine and protected it from hot when you touch it. As I know I was not complaining on this part of my car when I come to the garage today, that metal part was not rattling at all. It's obvious, they broken some of the skrews and make it's looks like rattle was from this part, which it wasn't. I never had such unprofessional services done on the past with other garages. It's really discussing, he left me with broken part in my car, which is now constantly rattling and hit my engine from vibrating. The manger with very calm said to me that now you have rattle noise in this part. I don't think the full service I had in December was done very good, because today I have problems after that full service on my car and want to have refund or correct all problems .”

Helpful Report

Posted 5 years ago

“Customer service is great. Work completed is great. Prices are fair and they are honest. I trust them.”

Helpful Report

Posted 5 years ago

“I went in to my local Halfords branch(in Watford) to purchase two front tyres for my car. I was told by the gentleman at the front desk that the tyres are out of stock. I then asked him to order them to be fitted the following day. The time was booked for 12:30 the following day. I then rang the branch the following day to check whether the tyres have arrived, only to be told that no order was put through. A new order was then put through for same day delivery. I find it odd that I wasn’t offered the same day delivery the first time around considering I was there around 11:30am. The least you would expect is an apology for the inconvenience caused, very bad customer service. This is my first time using Halfords auto and definitely the last!!!”

Helpful Report

Posted 5 years ago

“My car went in to pontypridd today it was booked in for 9 am we took the car in and was told that the car would be ready in about 2 hours so went shopping and left it until 12, when I got there was ready to pay and I said ok was anything wrong to be told that the car wasn't even done then. I was then told that the car would be going in soon to be done and it would take another 2 hours as you can imagine I was not very happy to be lied to about my car. I will never use Halfords ever again and have also told my family and friends about the appalling service I have received today”

Helpful Report

Posted 5 years ago

Halfords Autocentres is rated 1.9 based on 822 reviews