Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 822 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

Questions

Metrics

1.9

Based on 822 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to Halfords AutoCentre in Reading today. For asking a simple question in my normal voice, the lady (Lisa) shouted in my face. Was so taken aback I didnt say anything although I should have. You cannot treat customers this way. On top of this, she was awful at explaining things. AVOID, even if it means spending a bit more elsewhere.”

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Posted 7 years ago

“Had to take car elsewhere to finish my AC service as it needed a fault reset after they regarded but they didn't know so wanted to charge more to find why it would not work.”

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Posted 7 years ago

“Honest and reliable. Also don't talk down to women like most places”

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Posted 7 years ago

“Went I have for a cam belt and water pump they never did the water pump so the old one failed causing £800 worth of damage when I went in to complain about it I was told that it's not there problem”

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Posted 7 years ago

“I had my tyres replaced at Halfords Autocentre, it had to be done in a rush for me just before a 3 week holiday. Later in the day the TPMS sensor went off but I couldn't do anything about it right away due to the holiday (and actually wasn't sure what it meant until I'd spoken to Ford). When the dealer checked it they confirmed Halfords had replaced the £50 sensor with a normal value during the tyre replacement, they speculated that the sensor had been broken and they hadn't admitted it. I contacted the Halfords customer service who refused point blank to do anything about it without the receipt, which I couldn't find. But obviously Halfords know from the online booking reference I gave them that I'd booked and pre-paid online, and their computer system obviously then shows the completion of the job. I also had my credit card receipt to prove it. Both ends of the Halfords system are a disgrace, the people who do the work damage are not trained to work with modern TPMS sensors and/or they break your property and don't admit it - and then the customer service looks for any little get out to avoid having to rectify their mistakes. I strongly recommend you look elsewhere.”

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Posted 7 years ago

“Very poor service I will never go back. Toby the manager not understand customers request. Listen first time”

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Posted 7 years ago

“Toby manager of finchely auto centre I am discussed with the manager Toby at your auto centre in Finchley. I booked my car in for a mot and a check on my breaks. I told Toby to go ahead with the job but then I changed my mind and called him back straight away to let him no not to go ahead with the job. Once I came to pick on my car. He told me he's done the job after I explained for him not to go ahead. I was so annoyed that he done this and then tried to soften it by saying he will give me a discount. (you wouldn't offer a discount if you wasn't in the wrong)I'm sure no matter where you go, no means no! I told him how discussed I was of what he done and I hope he doesn't do that to other customers just to help reach his target for the day. He called his area manager as he didn't not what to put the car back to how it was. Then told me he will charge me for taken it off and if I don't pay he will not give my car back then expected me to be a happy customer regarding this. Then in front of me lied to his area manager in regards to I told him to do the job! I am amazed if you don't have other complements like this. Unacceptable! The area manager told Toby to do what I asked. No customers should be cheated out of there money like this! I told Toby I will send a email regard this as many times possible to make sure this does not happen again to any customer! He should call me and apologise for the lies, wasting my time and bad customer service. Toby lost you a loyal customer today. Thanks!”

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Posted 7 years ago

“Halfords Autocentres Dartford did an interim service and MOT on 8th March 2017. After collecting the car I returned Home and noticed a transmission fault condition flagged up on the dash screen. Concerned, I took the car back at the earliest convenience and parked at the reception. I tried to explain to the lady staff member but she refused to talk about my concerns, seemed agitated, and insisted I leave immediately quoting that "Halfords did not accept responsibility for their work once the vehicle was collected". she was very abrupt and was not at all concerned nor interested to address my concerns, as proved when I telephoned later asking about a diagnostics check. She said Halfords did not have any facilities for this????? Why not, when most cars use them now. I was left with no option but to go to Dynes to resolve the problem. To cut a long story short, the errors were corrected, easy. I now find after the service, the following additional things attributed to Halfords:- 1) serious oil leak from sump drain plug, making a mess of my Driveway. 2)Engine undertray is now missing 2 fixing bolts. 3)Oil filter was not changed. 4)N/S front wing has been scuffed whilst in for service. Would anyone want this sort of service?.....”

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Posted 7 years ago

“I am a qualified vehicle tech and have been in the trade for over 10 years and also an MOT tester.unfortunately the company I work for only MOT in house due to the nature of its business. My fathers MOT was due up so he asked me to check his car over as he'd booked it in at your Nottingham Huntingdon street branch. When I checked it over I found that the suspension arm ball joint covers had minor splits in. These could be an MOT failure if they are excessively deteriorated to an extent that they are no longer preventing dirt and ingress.see section 2.4 of the MOT manual. However they weren't they were very minor, regardless I fitted new covers but over the old ones so they were 'doubled up' so no way dirt could get into the ball joint. So if I would of been able to MOT the vehicle it would of been passed but with an advisory notice but having done them it should of passed with flying colours. So having hearing from my father it had failed I was shocked as this reflects bad on my workman ship. Anyway ramping the car found that it looked as if the cover had been pushed or peeled back. Already bought more dust covers I carried on and replaced it once again. To only hear today that the MOT tester failed it again. This was questioned this time and was told that the tester had pressed against the cover pushing it away from the joint, said he'd saw grease end of. Even if the ball joint was brand new if you pushed the cover away from the joint you would reveal grease. The work this entails is probably 1 hour at the most plus a dust cover at approx £3 but this is frustrating for my father and myself this has happened.I would like to put this to the ministry but unlike your Tester I haves conscience and don't just think about making money or putting people down. I would also like to add that he was quoted an extortionate amount for the repair and was told we don't mess about with just covers it would need a new arm. My father only decided to use your services as he'd got a voucher from somewhere for £10 MOT. In future he nor anybody I know will be told to avoid as I see your £10 mot a ploy to draw you in then have your pants down for unnecessary repairs at extortionate costs.fortunately he hasn't been ripped off just a massive mess about.well done Halfords.”

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Posted 7 years ago

“Had a free brake check on my ford focus on monday 20th March 2017. Colin the manager at Coventry Autocentre (foleshill road) phoned me and said i needed back brake shoes and it will cost £220.99 fitted. I thought this was expensive so i phoned Nuneaton Autocentre who quoted me £119.95 fitted. Coventry overcharged me by over £100. I challenged Colin but he showed me that that was the price on his computer, I asked for a price match which he refused to do so i had to pay it to get my car back. I am a regular user of Halfords Autocentre, or rather I used to be.”

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Posted 7 years ago

“Big issues regarding mot failure at halfords. Total rip offs and rubbish customer service. Do not use”

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Posted 7 years ago

“My letter to Halfords Autocentre and their reply --------------------------- I have just had my Cambelt replaced by a local independent mechanic. On completing the work he phoned to tell me that on the Cambelt he was replacing “the diesel injection pump was 1 tooth out on the timing belt”. This of course means nothing to me but presumably does to you. This previous Cambelt was fitted by Halfords Autocentre Canterbury in August 2011 (see enclosed documentation). Various concerns arise. My car is now a lot quieter than it has been for years, and is performing better. My mechanic says he always thought the car was noisy, even for a diesel, and is professionally delighted (as I am) that it is running so much more quietly and smoothly. Which brings me to my concerns. In retrospect it is clear to me that in 2011 your trained mechanics at Autocentre Canterbury would have been aware that my car was not running as it should after fitting the Cambelt; and further they: 1) Decided against informing me at the time that the belt had been incorrectly fitted, presumably to save themselves the time and effort of having to refit it correctly. 2) Assumed (correctly) that I would not be confident in judging for myself that it had been done incorrectly. 3) And further, presumably, felt that if I had raised concerns at the time they would be able to brush my concerns off, they being the “experts” and me just being a motorist. It is of some relief that my mechanic informs me that, apart from some noisy years of underperformance, no serious damage to the car has occurred. -------------------------------------------------------------------------------------------------------------------- I am sure you will appreciate due to the length of time elapsed I cannot investigate this matter in any great depth, we no longer hold our internal paperwork additionally the technician no longer works for our company. However, I can see from our records that you attended our Canterbury Autocentre 4 times since the cam belt replacement in 2011. I have checked these invoices and there is no mention of a problem with the running of you vehicle. I can assure you that had you raised concerns these would have been fully investigated under the terms and conditions of our National Guarantee and any remedial work undertaken at that time. I really am very sorry that you feel my colleagues at Canterbury have not acted honestly and professionally and that their workmanship was not to the standard we expect.”

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Posted 7 years ago

“I booked my van in for an MOT on arrival the staff were rude and not very pleasant. My van unfortunately failed for the rear fog lights not working which there couldn't sort out until a later date which meant that I was without a vehicle, So I got it repaired at Vauxhall dealership. So a week later I took it back to have a retest and on arrival the staff were still very rude and never told me to bring the failed mot certificate in. I thought that on the retest that they would do a new 60 minutes MOT but I was wrong and all they did was look at the mileage and not look to see if the failure has been corrected and then they passed it and sent me away with a pass certificate. I would strongly not recommend halford and I don't believe that they know what there doing and two different lot of stuff were rude both time. I am now taking my van back to Vauxhall to get my check to make sure it is OK. Please don't use halford!!!!”

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Posted 7 years ago

“I booked a full service on line, paid £195 by credit card. My bank checked by security text that the debit was legitimate. I telephoned local Halfords to check that they had the booking, but, although it had not arrived, I should bring the car in at 9.30. Sure enough, at the appointed time Halfords could find no record of the booking and could not deal with it. This company is a shambles.”

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Posted 7 years ago

“Fantastic service from the Bolton branch today, Craig helped me from start to finish kept me informed on every little detail, car was under warranty he fought for pay out and all was good. Will 100% be using these guys again”

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Posted 7 years ago

“Great service at Halfords Letchworth branch. I had my car booked in for Brake Disc & Pads to be replaced and both Rear Shock Absorbers to be fitted. The car is driving like a dream again and at a GREAT low price would definitely recommend for those who have a low budget and want a good standard of work doing 5 Stars”

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Posted 8 years ago

“Brought my car in to Halfords autocentre Acton the morning for a winter check and wheel balance"at 8.30am as instructed on online booking. Returned 3.5 hours later to be told "he's just starting" when I start it now! when I said not good enough and why had no one called me I just got a grudging sorry and we'll start it now it's taking a further 40+mins and sho knows if a full check will be carried out!! Never bring your car to a Halfords Autocentre I wish I'd read all the bad reviews online before booking! A wasted £70 I will resist them doing any further work on my car at all.”

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Posted 8 years ago

“booked in an appointment and they called me 15 mins before to say they could not do it. By this time I was of course driving there so could not answer the phone. As I arrived they walked out and said "haven't you had our message?" Rude, unpleasant, incompetent. Head Office said they would get back to me in 48 hours and have not.”

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Posted 8 years ago

“On Saturday 9th April I dropped my daughter’s car off for an MOT. I’d serviced it a week earlier and was confident all was in order. Upon arrival I noticed that all the staff had changed and then remembered my father’s remarks of a few weeks earlier with regards to his MOT & service at Olton? I didn’t think too much of it and left the car for inspection. I was then called by the manager a little later and told that the vehicle had failed the MOT due to “Excessive play” in Nearside & Offside Anti Roll Bar links? Before I gave permission for the repairs to be carried out, I visited and checked for myself. Yes I could feel something but I wasn’t sure if it was “play” or not? As my daughter had come over from Kidderminster with her two young children on my recommendation, I couldn’t risk her being off the road. So I authorised for the repairs to be carried out and hoped for the best. I then asked James to put the old units in the boot of the car so I could inspect them later. Needless to say I have now inspected both links and found that the ball joints are not worn at all. The movement when I inspected them was the ball joint moving as it should from side to side? I did leave negative feedback as requested via an Halfords automated email and requested a telephone call, but to date I’ve heard nothing. I complained to Mr Randell the managing director but he passed my complaint to Anita Ward (customer services) who apologised but said they would be standing by the MOT tester and the regional manager couldn’t be bothered to contact me either. I won't be using this centre again!”

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Posted 8 years ago

“DO NOT USE - WASHINGTON My car needed work completing and while it was in, Halfords phoned me to advise my front brake disc and pads needed replacing and this would cost me a further £236. I decided not to have this work completing due to the cost. I was then told this was marked as a red and what would happen if I did not get this done. This made me think my car was unsafe to drive. I was told my car was up on the ramps and ready for all the work to be done (very pushy). I asked for a breakdown of cost of parts and labour but I was told that they do not provide this information. I then priced this with a local garage and it would cost half this price! I phoned Halfords to complain and I was told I could of taken my car else where as it was safe to drive. Halfords has over charged me by £100 at least. I have been pushed / bullied / miss sold into having this work completed. I wrote and complained on the 31.12.15 and I am still waiting for a response!”

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Posted 8 years ago

Halfords Autocentres is rated 1.9 based on 822 reviews