Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 822 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

Questions

Metrics

1.9

Based on 822 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

Write Your review

Tell us how Halfords Autocentres made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to arbitration after battling Halfords over out line clutch fitted by them which lasted 40000 miles had a new clutch fitted by another garage who took photos of the clutch removed who also said he could be contacted by anyone and he would tell them the problem but arbitrator would not accept this he relied solely on the word of a Halfords manager who had never even seen the car who said they done a good job obviously wasted my time with arbitration would I use Halfords again not a hells chance cowboy outfit”

Helpful Report

Posted 2 years ago

“My wife had a car service and MOT booked at the Bury St Edmunds Autocentre. Pre-paid online and booked weeks in advance. The booking said arrive by 9:30. She arrived at 8:55. Told by the man in the office that she was late and to go away. My wife produced the booking paperwork, which clearly said by 9:30 and he said he didn't give a s*** what the paperwork said and told her to leave. He made a point of shouting so the mechanics could hear. Their laughter suggested that the whole thing was expected. How have Halfords allowed a sexist bully to run their autocentre? Halfords are investigating but made no offer of a new service or MOT booking. Halfords you are a disgrace :(”

Halfords Autocentres 1 star review on 26th August 2022

Helpful Report

Posted 2 years ago

“I went to the Luton halford autocentre about two weeks ago with my Audi. The manager Fozlu was very helpful and really helped me out.”

Helpful Report

Posted 2 years ago

“I took my car for its MOT and service, to be told there was a multitude of issues with my car that needed to be resolved before passing the MOT . I was then told that I was not allowed to take my own car home until the work had been completed. One issue that came up was my dpf filter which was apparently fixed by the mechanics back in September 2021. The total work cost more than 2 thousand pounds for all repairs to be carried out, I was then forced into a payment plan that will affect me financially. Not even 24 hours after having my car back in my possession, the check engine light came on and despite multiple calls to the auto centre no one has bothered to get back in touch with me. It’s safe to say I shall not be using the services of Halfords auto centres again and will not be referring anyone to Halfords in the future. I feel totally taken advantage of because when I called other mechanics and garages I was quoted a much lower price. 2 thousand pounds to repair my car and not even 24 hours after the check engine light reappears? Hardly worth it if you ask me. I find it unacceptable that this has happened. Totally took advantage because I was a young female on my own.”

Helpful Report

Posted 2 years ago

“Booked a dashcam install, they came to my house, could not install it and broke the plastic side of my car which holds the electrics.”

Helpful Report

Posted 2 years ago

“Easy to book mot. Good price and great communication from start to finish . Been using now over 7 years”

Helpful Report

Posted 2 years ago

“Excellent value for money,car had to go in for an MOT and they were very informative and gave me sound advice without trying to get more money out of me.Highly recommend for anyone looking to book an MOT or service or if needing anything fixed or replaced.”

Helpful Report

Posted 2 years ago

“St Andrews - Great customer service saves the camping trip. My car rattling at campsite, pull tailpipe and exhaust separated in middle due to rusted clamps. Couldn't drive car to garage. Halfords provided two clamps and kindly lend me a spanner so I could get back to camp site and self help. Customer service above and beyond showing the company name in a great light and ensuring I will use Halfords again and recommend them.”

Halfords Autocentres 5 star review on 10th August 2022

Helpful Report

Posted 2 years ago

“Halfords had my car for 10 days without starting the job - replacement of a burst coolant flange. Every enquiry was answered that they were about to start but after 10 days I had the car towed to another garage, costing £89 for the tow. Long term customer, but won’t use them again. Order Balnagask 517”

Helpful Report

Posted 2 years ago

“I took my vehicle to Durham , Arnison Auto centre today to have an aircon diagnostic check carried out today and I have to say I have never been as disappointed in the service I received today and to give them 1 star is more than they deserve. The Manager Andy has very poor customer service skills and was not prepared to take on board anything I had to say. The first issue I have is they did not diagnose the fault and could only advise I go to another garage for further diagnostics. The second issue which is more concerning is that my system was full of gas as only just re-gassed at a cost 0f £120 and when my vehicle has been returned to me they have removed leaving no gas in the system at all. Not sure if this is the standard practice from Halfords auto centres but I would definately advise everyone to stay clear of the Durham centre.”

Helpful Report

Posted 2 years ago

“MOT and service at their Watford centre - a depressing experience Incorrect arrival time given, rude staff, took three times as long as promised, weblink not working, wrong contact used, sloppy paperwork. I sent this proposed review to Halfords one week ago so that they could respond in advance. There was no reply, so clearly they don't care. Read on for the detail. Detail: Email and text messages requested me to arrive at their Watford centre at 08:20, saying "expect to leave it with us for 1-2 hours” and “when your vehicle is ready for collection, we’ll give you a call”. Me to the assistant at 8:20: “Good morning”. Grumpy assistant “We don’t open until 8:30”. Me “Well, your message told me to arrive at 8:20”. Assistant: “We don’t open until 8:30 buddy” and walks off. They didn’t call me but emailed me at 14:59. Fortunately I happened to be near my PC and regularly check my emails otherwise I would never have known my vehicle was ready. In the meantime the weblink they'd sent me to track the progress of my vehicle didn't work. When I collected the vehicle I was given the wrong MOT certificate and the wrong mileage was written into the wrong page in my service logbook.”

Helpful Report

Posted 2 years ago

“Appalling!. Went in over five weeks ago to get ignition replaced was told I’d wait 10 days for Vauxhall to send them the ignition then it would be done and here I am five weeks later with no updates and no interest in doing the job!!!. Ive repeatedly called and you are put on hold or told you’ll be called back….. no one does!!!. Avoid avoid avoid Guildford at all costs!”

Helpful Report

Posted 2 years ago

“Very helpful staff and efficient service from Halfords Autocentre in Blairgowrie Perthshire. No problems encountered and price charged was reasonable. Visited the branch 2nd July,made appointment the previous day in person.”

Helpful Report

Posted 2 years ago

“Andover Auto centre branch booked the car in 2 weeks in advance on arriving at 08.30 handed the key to the manager she did not say a word to me when I said I will wait for the car. The cabin filters were done in 5 minutes I watched him do it, the car then went in the air after 2 hours I asked why nothing was happening they did not have the correct part in the building and it would be delivered soon. That was a lie 6 hours in a boiling hot waiting room the mechanic came out and asked me what I wanted to do. He put the old part back on in around 10 minutes and the manager came in and we agreed she would call me when the part came in next day. That did not happen I phoned and was told to be there in 30 minutes. It took the mechanic 20 minutes to remove the old part and fit the new part. I had been told an hour's labour so ripped off big time Next the nightmare that is Halfords customer service they lie to I have proof I saved the web chats it takes 48 hours or more for first contact days later no phone call after chasing them today 19th July 2022 I had a email they won't call you email or web chat as it means they don't have to talk to let down customers. Even though I asked to be called they still ignored my request. To add insult they offered me a free MOT and £10 gift card it's laughable they told me they don't cover loss of earnings so my time is worth noting yet their hourly rate is more than the time taken to work on the car. AVOID alt all costs Halfords are liars and overcharge customers”

Helpful Report

Posted 2 years ago

“1 star is generous. Had my car booked in for an MOT at 11:00 on a Saturday morning got there 10 minutes before the appointment time like they asked, dropped my key off and was told they would phone me between 12:00 and 13:00 so I went to town done what I had to do and went back for around 12:45 thinking my car wouldn't be long to find it hadn't even moved from whee I left it, so I patiently sat on the wall across the road and the reception man shouted across that my car will be about another hour and a half so I patiently sat waiting, eventually got my car back just before 16:00 as I needed it back, to be told its failed on 4 things, took my car straight to my friend who is an engineer and he completely disagrees with the failure, needless to say my car is booked in elsewhere recommended by my friend the day before my MOT is due, all halfords are interested in are money, as soon as I went to collect my key the guy gave me my certificate telling me its failed want us to fix it? No way! Will never ever be back there, also the 3 and a bit hours I was left sitting outside I watched their mechanics taking customers cars out for road tests absaloutey hounding them along the road and screeching tyres, Aberdeen St.Clair Street Branch”

Helpful Report

Posted 2 years ago

“I booked my car in for front wheel alignment. The booking was online so I paid in advance. The booking was subsequently cancelled - I received an email less than 1hr before the car was booked in, but as it was first thing on a Saturday morning I didn't check my emails before setting out . The staff at the Autocentre were polite and suggested alternative garages but I was told it would take up 5 days before my money was returned. The email that was sent gave no reason for the cancellation and offered no apology. If Halfords are going to cancel bookings at short notice, at least have the courtesy to telephone customers affected and make sure the message is received.”

Helpful Report

Posted 2 years ago

“I heard Halfords were bad but didn't expect this! Went to get my MOT done and told I was needing over £700 of work done to my car or it wont pass the MOT. I asked for a breakdown of the costs and laughed at what they were charging me. Baring in mind I only went in for an MOT, they tried charging me £80 for wheel alignment which is not required for an MOT, £45 for new windscreen wipers when I had recently replaced them myself a month prior which cost me no more than £15. The biggest cost was new wish bones on the car since he told me the suspension was bad and tried to tell me you probably have noticed this. This was £500, after looking online for parts myself a good set of wishbones for my car would cost no more than £150. Took my car away from Halfrauds and to a local garage just for an MOT and it passed with only 1 advisory which Halfords didn't even pick up on in their pre check test. Mentioned my previous experience to the other garage and they told me that the suspension was fine and the wishbones were hardly worn. Don't use Halfords! This was in Partick Glasgow”

Helpful Report

Posted 2 years ago

“Very helpful, immediately realised I needed help.”

Helpful Report

Posted 2 years ago

“Always efficient, not too expensive.”

Helpful Report

Posted 2 years ago

“Being countrywide and a household name,I liked to think I could rely on Halfords to adjust my handbrake cable,so they charged me for new brakes and took two days to adjust my handbrake but not propery. After collecting the car I find the rear brake lights not working and I find the fuse had been removed.Halfords customer services failed to realise the seriousness of what could have happened and tried to suggest it didn't happen,refused to take the matter any further and said the staff who worked on my car no longer worked for them-convenient. I therefore would not recommend using the Tooting autocentre.”

Helpful Report

Posted 2 years ago

Halfords Autocentres is rated 1.9 based on 822 reviews