Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 827 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

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Metrics

1.9

Based on 827 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a car service with Halfords they Said they did the service but told me to get my said they did the service but told me to have my wiper checked they recommended me to a specialist . Instead I went to a family mechanic who replaced for wiper motor I asked him to check over the vehicle to make sure that they had done the service as when I went to pick up my car they were all outside the Helford centre having a barbecue and my car was in exactly the same place that I had left it with them . He checked the vehicle and showed me the oil filter and that it was completely black They had not done any service at all and have charge me Over £200”

Helpful Report

Posted 4 years ago

“Halfords selling bikes online without stock !, I paid the full price but then was told no stock available ,still waiting on my refund !.The feeling I have is these people circulating cash by selling stock they dont have ,exactly like a scam company does!”

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Posted 4 years ago

“Very dishonest!! They damaged my locking wheel nuts and locking wheel nut key,and they said it wasnt their fault cause they were too tight. I contacted customer service and they said nothing wrong happened. Unbelievable,they didnt even apologize. I had to go to different garage to change the wheel nut for extra cost. Well done Halfords in Hertford!!!”

Helpful Report

Posted 4 years ago

“I booked a free repairs check took my car to Halfords in Ipswich, the person was rude tried charging me £50 for diagnostic because car had a slight misfire I told them it’s the spark plugs or coil pack, another bloke who works there butted in and said what do u know about diagnostics, so I played dumb and said on old cars this is more then likely the problem, and they both tried making me look stupid, they tried telling me that a 16 year old car wasn’t old, even tho I took my old car there which was a newer car and they told me the car was old, and wasn’t worth repairing, and in my new car which is a year older then my last car they said that spark plugs would last about 40000 miles so it wouldn’t be the spark plugs baring in mind they never even looked at car or knew the mileage done in the car , so I said I ain’t giving them£50 for them to tell me what I told them, then 2 of there workers where so rude because I wouldn’t let them rip me off, baring in mind it was a free repairs check I booked it in for, so I followed my gut and changed spark plugs and coil pack myself after diagnosed my car myself and now car run sweet as, they would have charged me nearly £300 by the end so I changed the plugs and coil for £53 so people take this advice and always get a second look at car before you get any work done because they will rip you off if you give them a chance to, £50 for diagnostic , you can buy the tool for £20 and look fault code up on internet, I’ll never use these guy ever again and my advice to everyone who plans on using them don’t I’d rather use any other garage then them, so my advice to Halfords you need to sort ur staff out with customer service and tell them to stop ripping people off”

Helpful Report

Posted 4 years ago

“Garage In Enfield very dishonest people simply looking to make money by taking money for work they have not carried out at a time when they should be supporting essential workers to stay on the road they are using the opportunity to rip people off. Will never use this garage again.”

Helpful Report

Posted 4 years ago

“Price is too high , won't go back, stick to local garage and get the parts cheaper from eurocarpart, Pay labour”

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Posted 4 years ago

“The customer service at Hartlepool Halfords branch is terrible... do not go there... do not get tyres fitted there!!”

Helpful Report

Posted 4 years ago

“My personal experience with halfords (south Tottenham branch) has been excruciating to say the least. I purchased a bicycle for over £500 and it fell apart in traffic 10 minutes after leaving the store. I returned the default cycle only to be accused by a member of staff (Garry) of trying to get one over on halfords. Moving forward the cycle i had purchased had liquid brakes and I found myself going back to halfords on average 3 times a week with problems pertaining to said breaks this continued for the better part of the year( I kid you not) many of the staff were dismissive to say the least store manager Andy wasn't very helpful even though he tried... half heartedly I believe he felt sorry for me at this point .the assistant manager Chad was extremely rude and obnoxious I had witnessed this while standing in line waiting to be served and low and behold Chad's attitude was no different when it came to myself. I continued to go back to halfords to find a solution to the breaks that had been malfunctioning from the very first day and to date the breaks are not in working condition .I had made contact with head office on numerous occasions and that also had little to no effect. On my last visit I let the assistant manager Chad know exactly how I felt with no filters and that ignorant man let slip that my line of bike had been recalled over faulty breaks but insisted that mine was the exception while grinning awkwardly at that point I walked away either that or go ballistic. Like a glutton for punishment i had returned and a man with a very bad attitude named Daniel attempted to assist this resulted in a full blow argument on the shop floor after I asked for a break down of what exactly I was paying for. At this point I was a regular at halfords and was paying to rectify a reoccurring problem and frankly had enough. The store manager intervened and I was asked to bring in my receipts for outgoings and I was more than happy to . At least this would give him a chance to see the injustice that had taken place. On producing receipts it was pointed out that a handful was blank? I was speechless but knew exactly who had last served me(Daniel! ) I requested that he came to the desk as I demanded an explanation at this point Andy had made me aware that Daniel had been suspended pending an investigation, and like that my money dissolved I have never been back but strongly advised that any persons thinking about purchasing a bicycle or seeking repairs look else where save yourself the drama if your looking for a friendly service with a smile this is not the place.”

Helpful Report

Posted 5 years ago

“Hi, I want to share my opinion on the staff at Halford Bolton as of today, I had an hour to spend my Van for MOT at 12.40, I was there at 12.30, but due to a viral virus it was written on the site that the store was down and not even working I saw nothing, went outside the door of downtown Mott and waited half an hour for the attendees to look at me smartly and laugh. Then one of the employees came to me and told me that I was already late to get to my garage because I had to be there at 12 and 40 and was there to go to the reception, given that a virus was announced today that did not more people should be approached 2 meters away. I was standing in front of the garages, which saw me very well and could come to me and make fun of me and finally kicked me out of the workshop. He was not interested and shut up, so at this point it is very, very bad and he talks very bad in semi -ford and just thinking of taking people's money and then chasing them like a wild dog. I'm very disappointed with their attitude and the attitude they told me and I have no words at all, they took my money, they didn't even want to talk to me on the phone about my situation and they didn't even give me explanations, they just kicked me out of the service and hang up. That's unacceptable. I'm very disappointed with their attitude and the attitude they told me and I have no words at all, they took my money, they didn't even want to talk to me about the situation I created, and they didn't even they give me explanations, they just kicked me out of the service and for they made the handset This is unacceptable. I'm very disappointed with their attitude and the attitude they told me and I have no words at all, they took my money, they didn't even want to talk to me about the situation I created and they didn't even do it they explain, they just kicked me out of the service and hung up. This is unacceptable.”

Helpful Report

Posted 5 years ago

“Car went in for brake fluid change came out with noise from engine. I'm very sorry to hear about your recent experience involving our Luton Autocentre. It is with regret we read that this visit has caused some disappointment to yourself. I have spoken with the Senior Manager for the area regarding your claim, we have both agreed that a brake fluid change being conducted would not cause an issue with the timing belt. The belt is concealed within the engine unit and would not need to be touched during a brake fluid change. At this point in time, we would not accept liability for any issues present with the timing belt, however, we would be more than happy to obtain quotes for you should you wish to get this repaired through ourselves. Please let me know if this is something you wish to do and I can arrange for the quotes to be sent to you. Avoid and take your car to an independent.”

Helpful Report

Posted 5 years ago

“Booked a brake check, returned 90 minutes later, car never moved and not checked, drove away never to use again.”

Helpful Report

Posted 5 years ago

“Very not happy with the service I have received at Halfords garage. They charge so much for the major service and wouldn’t even give me a report of what have been done. How am I supposed to be sure it’s even been done? Unprofessional service and when I asked for a report of the service I got a very rude response saying no we don’t, and got given a leaflet of what’s apparently included in the service. I got quoted £500 for breaks and auxiliary drive belt. Ridiculous prices. Definitely won’t be using them again. Wish I knew before I went. Also when I asked a different garage for their opinion, Spark plugs should be included in major service instead they wanted additional £110 for it. AVOID HALFORDS”

Helpful Report

Posted 5 years ago

“Absolute rip off £900 quoted for work needed on my car.....will ever ever use them again! Turns out the work needed was about £300-£400........should be on rogue traders”

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Posted 5 years ago

“Booked in for a MOT at 11 am, arrived 10 mins early and left the car with them for 40 mins as instructed, came back 1 hr later and the mot hadn't even started and the car wasn't even inside the premises. Had to wait another hour until it was done. Terrible customer service”

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Posted 5 years ago

“How these guys haven't been on rogue traders is beyond me! The staff are rude and nonchalant and they have the cheek to charge for work they don't complete. If you're not knowledgeable about cars, you won't know until it's too late. Almost ANY work you take your vehicle in for ends up taking most of, if not all of the business day. Effing jokers!! I'm never going back there again.”

Helpful Report

Posted 5 years ago

“Halfords Runcorn. I thought it would be a normal MOT.... I was very wrong! It failed, that's fine, these things happen, it's what an MOT is for. They said the emissions were the worst they have ever seen, I am going to need a full service for just under £300. They wouldn't look me in the eye whilst talking to me, so I took it away after refusing service. Another company tested my van it passed with flying colours on emmissions (how can this be!) PHOTO halfords results left 2nd opinion right. AVOID THIS COMPANY! RAN BY LIARS AND THIEVES!”

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Posted 5 years ago

“Halfords have had my car since 8.50 this morning -still no sign of it being serviced. They claimed they had to order an oil filter and had only got permission at 11.30am. It’s now 13.35pm -the car has not moved from where I parked it. The rest rooms are filthy and look as though they have not been cleaned in weeks”

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Posted 5 years ago

“Bought a battery from this company and they charged me an additional £15 to remove the old and replace the new (Total reapoff) I can clearly say. The battery kept going flat, I continually had to jump start the car and take it back to Halford and did the 3 times, they checked the battery and said they find nothing wrong and send me on my way, I went back a forth time with the same problem and this time I demanded to see the manager to ask to change the battery but he refused. Okay! I had my mechanic replaced the alternator on the car and that did not solve the problem either, my mechanic then decided to return the flat battery to Halford with my receipt and it only then they decided to change the battery and I had no problems since. Very bad experience with this company, never again will I ever do business with this company.”

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Posted 5 years ago

“Had front wheel alingment. What a waste money and time. Nothing done. Employee answer? Leave car for all day. I’ll try to writing complain but I can’t :( error on website. I can’t update because I didn’t chose *autocentre When is nothing to fu.king chose Already book apoitmant in different garage”

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Posted 5 years ago

“Posting on behalf of a friend. If you do not sort this situation out and take responsibility for it. We will take the situation further. No joke. We will stand up for our right and make sure this problem is sorted. So after a 4 month debate and basically an onslaught of bills, I can now officially say that my Astra GTC is now ruined. Due to the incompetence of the Autocentre in Tunstall. Initially the car was quoted nearly £1000 for a clutch, after the car was taken apart by the good folk of Halfords Tunstall; half assed put back together, there’s now £5000 worth of damage on it. I wouldn’t trust a mechanic from Halfords again due to them not even being able to put a fly wheel back in properly which effectively destroyed my engine. Not to mention all the parts that were missing off the car when i collected it, including bolts in the gear box, along with a lot of other parts that were put in the car for a reason. So thanks Halfords, after speaking to your claims team and being told a gentlemen called ‘Ed’ had been in touch and resolved the issue (even though we’d never spoken to him) and when we finally got on the phone to ED, we were informed that it “wasn’t his problem” and ultimately our car is now goosed because of your state of the art team. Well done 👏🏻👏🏻👏🏻”

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Posted 5 years ago

Halfords Autocentres is rated 1.9 based on 827 reviews