Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.54

2.5 Rating 1,330 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a bike and was told a load of rubbish when I went to collect it ( they didn`t phone when they said they would ) I phoned them and was told it was ready ?? then had to wait until it was pdi `d . Took 45 minutes to get bike they said was ready !! - they are badly organised - they don't know how to work their systems ( if they have one ?? ) Foleshill Road Coventry branch - avoid if you can . Complained to the manager Josh who was useless , customer service is unknown to him . Don't buy from here . Poor service and organisation seems to be the norm here .”

Helpful Report

Posted 7 years ago

“I went in to the East Kilbride branch to purchase a 512gw Dash Cam and a hardware kit to get fitted when I approached the senior cashier she told me that I can't as the guy is off sick. I was left a little bemused and slowly walked out the store empty handed- now I would of apologised to the customer and offered the first available slot for fitting and I am not in retail. Poor customer service and lack of sufficient staff training.”

Helpful Report

Posted 7 years ago

“I recently purchased a Nextbase 512GW dashcam from Halfords and booked my car in for the camera to be hard wired into my cars fuse box. Looking on Halfords web site it said professionally installed and the cable would be supplied for 30 pounds. I was told it would take an hour so I returned after the hour and paid the 30 pounds. On returning to my car I noticed the camera was hanging down and the passenger side windscreen trim was loose, I also noticed the cable supplied with the camera was missing. I returned to the shop to enquire about the where abouts of the cable and was told it is used as part of the installation, I questioned this and was given a new plug in cable. I took the fuse box cover off to look at the cable installation only to find a plug in adaptor had been used and my original cable was plugged in and taped in place with insulation tape which I deem unacceptable. I phoned Halfords only to be told this was their standard procedure and I would have needed to purchase a Next base hard wiring kit for 20 pounds to do the job without using my original cable. I told them I was not happy but again was told that it was their procedure. I've decided to buy a Nextbase hard wire kit from another supplier and install it myself and will be reluctant to use Halfords ever again.”

Helpful Report

Posted 7 years ago

“After I got new tyres I went to halfords brighton for wheels alignment , suppose to be ready at 9 am and waited until 3pm and when they "finished" they give me only the bill , no details about what they found and correct ( like kwick fit) Now 6 months later I need to change my tyres again as only the edge from front tyres is finished. Very Disappointed”

Helpful Report

Posted 7 years ago

“Bought a bike via cycle to work. Telephoned Halfords to arrange collection. They couldn’t find the bike in their Stirling store. Telephoned the 3rd party supplier (that was our job apparently)- it had been dispatched more than a week before. Telephoned Halfords Stirling – they searched the warehouse and found the bike. We went in to pick it up. They said we couldn’t pick it up as it had not been built. We pointed out that all it needed was to have the pedals fitted. They said they had to carry out a 20 point safety check and they were too busy to do it. We said ok we’ll pick it up tomorrow. They said next opportunity would 5 days away but they might be able to squeeze it in if we came back just before closing. I said well in that case if you can squeeze it in today we can pick it up tomorrow . They said if you aren’t going to pick it up today we aren’t going to build it today. This was said apparently without irony. I general have had good experiences at Halfords but I think this particular young woman needs retraining”

Helpful Report

Posted 7 years ago

“Booked the MOT with Leeds garage, had a phone call the day I should arrive saying that most of the staff is on sick and won't be able to do it. Re-booked for another time. Arrived and was told that they won't be able because the garage was burgled. I'm self employed and lost 4 hours of work. Nobody rang me to let me know. It was 4pm when I left Halfords and had 1 hour to find another garage to do MOT otherwise would be left without a car and loose more work hours due to not being able to drive to work. Refund has been issued but the customer care didn't care that I've lost working hours due to lack of communication. Offered 25% off next MOT (£7.25) where I've lost £100!!! Also what I found out that when you book an MOT online you have to pay in advance but it doesn't mean you are their customer. In their T&C there is a clause that you are their customer after they do a service, but until then they don't care. But you've paid for the services!! Also, when you want to cancel the appointment you are charged £10 admin fee, but if they cancel it, well they don't take responsibility. Poor service. Never again.”

Helpful Report

Posted 7 years ago

“Awful awful awful. I had two awful encounters with Halfords garage in Soutfields. Once, they kept my car for 2 days, charged me £50 and not only they couldn't diagnose the problem causing the noise, but actually made the noise worse. Another time, I had booked an MOT online two weeks in advance, only to go there and being told "everyone is on holiday we can't do the MOT" (and obviously nobody had bothered to at least have the decency to call me).”

Helpful Report

Posted 7 years ago

“socket set ordered 9th June not in store for collection until 15th June Halfords cancelled order 8.22am on the 19th June. Not 14 days as stated by Michael customer service adviser. The reason it was cancelled given as out of stock. Items sold since 964.(out of stock at original price of £20.00 but they were happy to sell me one at a greatly increased price of £25.00 now the 24th July 46 days and 21 emails later, I have still not had a honest reply to any of my queries, I am at a loss as how Halfords can continue to operate such an abysmal service and no one is accountable.”

Halfords 1 star review on 24th July 2017

Helpful Report

Posted 7 years ago

“Awful service”

Helpful Report

Posted 7 years ago

“Store in Coventry road birmingham rude unfriendly didn't want to fit dash cam i ordered a week earlier,like i interrupting his day no manners ,i cancelled the fitting never again”

Helpful Report

Posted 7 years ago

“I recently had major service carried out by Halfords to a car I had recently purchased. One of the selling points for me was that the car came with many Halford's receipts for work they had carried out since 2014. These receipts came to some £1,500 including servicing and larger work such as the head gasket. In fact they had looked after this car for several years. I was happy therefor to choose them to carry out this extensive and expensive service to give me even more piece of mind. However within days of the work being done I had disk break warning lights flashing, My indicators failed as did my break lights and then whilst driving the car violently expelled all coolant causing the car to rapidly overheat. The Breakdown Engineer advised I take it back to Halfords as the integrity of the head gasket could be effected. It was and Halfords refused to fix the head gasket saying that the warranty on the work is non transferable between owner. They also will not admit that the damage had been caused due to the cooling system not been bled sufficiently during the service as suspected by the breakdown engineer. They were defensive from day one and stalled me for over a week before in effect telling me "tough" Despicable uncaring and disloyal company.”

Helpful Report

Posted 7 years ago

“Absolutely shocking company. Poor customer service, had the phone put down on me 3 times over 3 days. They had my car for 4 days, finally fixed it so they said, drive out of garage to same noise! They fixed wrong part, then charged me again to fix it. NEVER AGAIN, STAY WELL CLEAR”

Helpful Report

Posted 7 years ago

“Ordered 2 keyrings oinline to pick upin store. Git an email saying they were ready to pick up. Drove 5 miles to the store only to be told the keyrings were not available and could not be ordered. What's the point of click and collect if they website tells you its ok and then the items are not available. It was on;ly 2 keyrings but if this can go wrong there is no way I'll order anything big from them. Will not be using Halfords again.”

Helpful Report

Posted 7 years ago

“Overpriced”

Helpful Report

Posted 7 years ago

“Just returned a bike less than 12mth old with a broken free wheel hub to be told the warranty does not cover moving parts absolute joke was not told this info when purshased they want £50 to repair it do not buy bikes from halfords.”

Helpful Report

Posted 7 years ago

“1 person with no idea about customer service in Tilehurst bike section. Focussed on one fussy customer whilst 3 others left to wait with no management of timeframe or anything”

Helpful Report

Posted 7 years ago

“I ordered a part 5 weeks ago, was supposed to be in next day...still waiting. Why does the website say they have stock when they don't.”

Helpful Report

Posted 7 years ago

“Purchased online - got delivered and found it to have a broken spoke. I don't live close to a store so I sent an email - got ignored, sent two more and finally got a reply. Its been over a week and after spending 3 days waiting for a courier to collect faulty wheel I am told that they have to collect the whole bike and I have to package it up. I no longer have the packaging as I was never told the bike had to be returned not just the wheel. I still have a bike and not able to use it. I am now told by the more than useless customer service I have to return the bike to a not very close store to get it resolved. This bike was poor quality but the customer service was the worse I've ever had. I will never purchase anything from Halfords or recommend them to anyone”

Helpful Report

Posted 7 years ago

“I went to halfords in sunderland for a wheel service and a spoke replacement. The spoke they fitted was a different colour to the rest and snapped on my next ride out. No pride in thier job the bike mechanic didnt even know the names of certain parts! Then they charged me £26 pound for a 50p part. Stay away, support your local bike store it will be a lot cheaper and the job will be done right.”

Helpful Report

Posted 7 years ago

“Information on website in incorrect so i bought the wrong item. I now need to take the item apart again and take it to a store several miles away before they will offer me a refund”

Helpful Report

Posted 7 years ago

Halfords is rated 2.5 based on 1,330 reviews