Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.53

2.5 Rating 1,357 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a new battery for my Mercedes. Elected for free home delivery. The battery arrived well within the day promised and the courier even placed it on my bench for me. It was very well packaged and when tested for CCA was greater than expected. Best price and superb service - couldn't ask for more”

Helpful Report

Posted 4 years ago

“Try explaining to an Indian call centre that you need to know if Halfords can can register and code a stop start car battery! What a joke”

Helpful Report

Posted 4 years ago

“I put my bike in for the government scheme when I picked it up took it home tried the gears and it was broken.(not when it went in tho) they put new inner cables on the gears but the excellent technicians they have never done them properly and broke the gear selector on the handlebars. Technicians!!!! Hahaha. Gateshead branch jokers”

Helpful Report

Posted 4 years ago

“Ordered a car seat for my grandson, was given a delivery date on or before the 12.04.2021 nothing arrived after waiting in all day, did an online chat which was pretty useless, tracking page does not work, rang customer services to be told they have escalated my situation and that the courier service had indeed delivered....no they haven't! asked for a refund and was told no as they have to find my delivery? Oh the delivery that has not been delivered!! Poor customer service, lack of communication....WILL NOT SHOP HERE EVR AGAIN!!!!”

Helpful Report

Posted 4 years ago

“I recently (10/4/2021) visited the Halfords Auto-centre in Acocks Green, Birmingham and was met with Dan on customers services. Dan was new to Halfords but quickly dealt with my enquiry. He was brilliant at the way he handled my booking for a new battery on my Porsche (having been let down by Halfords City Centre). He made sure everything was in order, arranged the fitting himself and above all was very pleasant to deal with and as such I decided to book my MOT with them despite being £20 more than Kwik Fix. Its not always about the savings, but more about the experience and the way people deal with you. I drove away very happy having had my car stand idle for 15 months during the pandemic. Thank you Dan and thanks to the stafff at Acocks Green. Highly recommended Auto-centre. Raj”

Helpful Report

Posted 4 years ago

“I put my bike in for a service with the government voucher £50 scheme ...I booked in ...took my bike to the local Halfords shop....to be told I wasn't booked in ..I was then told to bring my bike in a week later on a booked slot .then the Halfords guy tried to get another £20 out of me for the super silver service .. ..i was then told my bike couldn't be serviced on my booked slot because the mechanic was off that day ....three days later I phoned Halfords up to see if my bike was ready ....only to be out through to an Halfords helpline ....not a direct call to the local Halfords branch...after voicing concerns...they told my bike would be safe and that they where very busy....and they would call me when my bike was ready ...so all in all my bike has been in their care for nearly 4, days ...where it was initially booked in for an hour slot..🤔..”

Helpful Report

Posted 4 years ago

“Had a free bike 'health check' done. I knew I needed a new cassette and chain, they told me I needed a new bottom bracket and brake pads too. Quoted £150 to do it all??! No way! I get that they obviously need to make money from this but that is extortionate! Rough estimate.. the cassette is £25, bottom bracket £10, brake pads.. front and back wouldn't cost more than £10. Took it to a family friend for a second opinion.. Halfords were wrong about the bottom bracket, we bought the same quality parts cheaper elsewhere and put new gear and brake cables on it too Halfords hadn't noticed they had rusted, striped the wheel hubs cleaned the bearings, adjusted the gears... Striped the headset.. the whole lot was looked at and cleaned. £35 it all cost in the end.. so.. Halfords.. would that have been £115 in labor costs??! It's convenient having a business do the work for you.. not everyone knows how to maintain and repair bikes and not everyone has the time or interest to learn, but you should be able to trust the business. I don't trust Halfords anymore, I'm glad I got a second opinion, I will never be paying Halfords to do work on any of my bikes in future and I will discouraged others from doing so aswell.”

Helpful Report

Posted 4 years ago

“Booked a government free £50 cycle check....I knew a need two new tyres and may be chain...left the bike there and arranged to pop back next day nothing was in stock to repair bike and get me mobile again complete waste of my time...rebooked at local shop halfords never deliver what they advertised”

Helpful Report

Posted 4 years ago

“My son brought a bike from here, we've had for a year now and it's a great bike too have. Service in shop was good and well worth a trip to halfords.”

Helpful Report

Posted 4 years ago

“Went to Eastgate,halfords looking for advice regarding bikes for my partner and I.Spoke with Lewis who was extreamly helpfull,great advice and information,nothing was too much.If anyone goes to the same shop,and looking for bike advice,Lewis is the person,thank you so much,ready to order on line.”

Helpful Report

Posted 4 years ago

“Went to Halfords Erdington today for a bike for my daughter, the bike we wanted wasn’t in stock so we brought a different one. While we were there we decided to buy our son an new carrera bike, £440. signage said ‘ride this bike away today’ we told the sale guy we want one but there was none in stock, we had a look on the internet while in the shop and it said there’s none in stock. I asked if I could buy the one in the shop that said ‘ride this bike home today’ he said no, that’s just display. The customer in front of us was trying to buy a £600 bike. In 1 afternoon out of 2 customer Halfords lists out on £1000 in sales. No wonder they are going bust when buying a bike has become such a long and frustrating process.”

Helpful Report

Posted 4 years ago

“Absolutely hopeless from start to finish! Ordered a bike online to be built and delivered. Wrong size bike delivered twice, but the most infuriating and frustrating thing was the length of time it takes to get through to customer services (20-45 minutes) depending on how many times you get cut off or put through to someone you can’t hear or understand (Indian call centre??). Once you do get through you are frequently out on hold for long periods of time. My refund wasn’t straight forward either - they only refunded 10% of the total cost - so I spent a long time (several calls/live chats) getting it sorted. I have submitted a complaint to the ‘resolution expert’ but 3 weeks later I still haven’t even received an acknowledgment. Totally disappointing experience from start to finish and I will not use Halfords again.”

Helpful Report

Posted 4 years ago

“Bought a 10speed bike cassette online, went in Taunton store to collect, Box was broken and one of the sprockets was old and covered in dirt and grease, Obviously switched for a new one ,was offered the cassette with a sprocket from a higher spec 10speed cassette, And was assured it would be ok, asked if the nearest store 10 mile away had one ,was told yes , drove to collect it, Took it home to fit, only to find the box that it was in said 10speed but the actual cassette was an 11 speed , so would not fit ,returned it the following day to Taunton, The only option left was to purchase the cassette I was originally offered that I was assured was now correct for my bike as the used sprocket had been replaced, Took it home to fit only to find The 10 speed cassette contained two 11speed sprockets, So again totally useless for my bike, You honestly could not make it up. Complete joke, I will not be using Halfords again”

Helpful Report

Posted 4 years ago

“With help from their overseas (South Africa) call centre I received an immediate appointment for supply and fitting of a new bike tyre.Within 5 minutes of arrival Chris, service engineer at Rayleigh. started work on the bike and 20 minutes later I was mobile.My thanks to Chris, so polite and efficient; a credit to the company . Barry”

Helpful Report

Posted 4 years ago

“Booked bike in with fixyourbike government voucher scheme and spoke to two staff members explaining only needed one gear cable changed. Collected bike 8 days later to find bike still not fixed and needed to book it in for the repair. Apparently initial drop off is for assessment only. All staff very polite but feel they are working in a system which certainly did not work for me.”

Helpful Report

Posted 4 years ago

“Ordered 2 new bikes went to get covid vaccine, out of the house for 1 1/2 hours checked before I left that there were no deliveries due, returned home to find both bikes in large boxes at side of house in full view of anyone!! Both boxes were totally bashed with several holes. Bikes both ok although husband's chain keeps falling off, would not use again.”

Helpful Report

Posted 4 years ago

“@Halfords_uk I went to Halfords in Harrow, London to change my car battery, unfortunately after they changed the car battery, my car radio stop working and requested for a code I don’t have. Instead of them to take responsibility and fixed it. they basically told me to get lost.”

Helpful Report

Posted 4 years ago

“Visited rother Halfords canklow branch today needed a reversing bulb fitted in my mini served by a lovely young lady called Alex she informed me that I didn’t need a bulb fitting as I only had the 1 reversing light only had the car a few weeks she was a absolutely diamond didn’t make me feel foolish we had a good giggle if Halfords could bottle her professionalism & personality they would make a fortune my daughter & I smiled all the way home what ever they pay her they need to double it”

Helpful Report

Posted 4 years ago

“Son bought mountain bike and on top paid extra for a service plan! After two weeks the rear spokes were all loose as result of not being tightened in factory, son simply tried for weeks too drop bike into any local Halfords and was fobbed off that would take weeks too see it as too busy, I took bike into shop myself where we were again told too busy and best take it elsewhere! While there a guy walks up to counter and asks if they could do repairs on his bike! He was booked in straight away as he hadn’t paid upfront like us ! In disgust we left bike at shop although told by Pearce from the Poole department that our bike will be left out back and may get damaged! It’s been a week and we have had no contact!”

Helpful Report

Posted 4 years ago

“Ordered a bike, a helmet and two locks, the delivery address they sent my items was wrong and the name was wrong....I called them several time but no body could amend my delivery address , so I had to cancel my order.....very very disappointing...”

Helpful Report

Posted 4 years ago

Halfords is rated 2.5 based on 1,357 reviews