Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.53

2.5 Rating 1,357 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No under shields were put back on my car, hence caused further damage within a week but halfords refused to rectify. The customer service was disgusting! Ive never been shocked in my life. The problem is still ongoing and finally after much convincing the customer adviser that i have a right to speak to a manager, i am waiting for a call back but dont know when. In stuck without a car”

Helpful Report

Posted 8 years ago

“Ordered car stereo online, with installation, used click and collect, turned up to store to be told they cant fit me in for at least 3 more hours. Wasted hour drive there and back.”

Helpful Report

Posted 9 years ago

“Bought two new tyres. Later discovered that one had been fitted incorrectly (the inside was on the outside!). Took car back and had tyre refitted. Later drove the car on the motorway only to discover that the wheel(s) were out of balance with shocking vibration. Took car back again and was told that one of the wheels was out of balance needing a 30gm, weight. Not sure everyone would have spotted the tyre error and I just wonder how that might have affected the car in, a) the wet and, b) in an emergency stop manoeuvre? Shocking. Summed up in two words: Never Again!”

Helpful Report

Posted 9 years ago

“I have previously had bad experiences with Halfords when my parents in law were sold wrong baby carseat with incorrect information. They were told that if the child weights more than 9kg, by law the child would need to face forward. This is absolute bs since the recommendations state the child should stay rear facing up to 3 years old. Now I was buying another child seat and found the one I was looking for from both Halfords website and Mothercare. I decided to give Halfords a second chance and ordered from them since it was £5 cheaper than Mothercare. I recreg that now. I have never received this carseat and have received no replies to my contact efforts with them to find out what is going on. I will never buy anything from Halfords ever again and will tell everyone considering of buying a carseat not to buy it from Halfords.”

Helpful Report

Posted 9 years ago

“Having stopped for a break on my way to Northampton on 2 April 2016, subsequently, I had to seek professional roadside support to start my car. I was advised by the mechanic in attendance that the battery was dead and that Halfords who were located nearby would fit a new one. With every confidence I bought a new battery at Halfords and paid the ten pound fitting fee, having first ascertained that indeed they could fit the battery in my Audi A4. A very pleasant young man tried his best to do the job but after fifteen or twenty confessed that he had no idea how to remove the old existing battery in my car. He consulted his manager who also drives an Audi A4 and was told that he would never attempt it to remove the battery from Audi car for fear of damaging the neighbouring electronic wiring. Sadly, a clearly embarrassed and the very apologetic young man gave up on this job, refunded my money and jump started the car in order that I could progress on my journey with a dead and semi useless battery. I eventually succeed at having the old battery removed and a new one fitted by a garage mechanic. This entire procedure took him fifteen minutes and although it required unscrewing an extra nut that was not easily visible it did not present him with any difficulties because he knew what he was doing. In conclusion, I feel sorry for the man at Halfords who tried to change my battery, somewhat surprised and disappointed that his manager did not consider it was important for his store to be able to change batteries in all car makes and not just some of them and totally bewildered by Halfords in that they claim and charge for fitting some items, such as batteries, which they sell in their stores and yet they do not appear to give their staff adequate training.”

Helpful Report

Posted 9 years ago

“Bought a Boardman comp on the cycle2 work scheme in September last year. By the end March this year three spokes had popped the bottom bracket had failed and the rear hub collapsed. Halfords put this down to fair wear and tear and after three times of asking still seem unwilling to send me a copy of their complaints procedure. They are offering to repair the hub at my expense but cannot say when this will happen. There's no chance I'm giving them another penny of my money but i'll make them earn the costs I already know i'll never recoup by complaining every day until March next year.”

Helpful Report

Posted 9 years ago

“Just home from the Enfield store. Needed a new light bulb which would have been impossible for me to fit. Ryan was allocated the job. He greeted me immediately and did the job swiftly and professionally. Great customer service.”

Helpful Report

Posted 9 years ago

“bought a bike online for my daughters 4th birthday. Bike arrived on her birthday minus pedals, handlebar streamers and a broken stabilizer wheel. Took nearly two weeks to sort out (despite being told was being treated as a priority) Quite a long time for a four year old to wait !!. Several phone calls and emails, even emailed ( twice ) Ceo Jill Mcdonald who disappointingly did not bother to respond. Thought Halfords was a store that I could trust and rely on. Live and learn I guess, they'll never get my custom again not even for a light bulb”

Helpful Report

Posted 9 years ago

“I recently bought a bike from Halfords in Cardiff. Aside from the fact that I had to pay more for the price in store (!!) than the online price, the person who fitted the bike actually FORGOT TO TIGHTEN THE HANDLEBAR!!!! So when I took my BRAND NEW bike out of the shop to ride it home, I turned somewhere, and the stem and handlebar turned, while THE WHEEL WOULD NOT TURN and remained in place. VERY VERY DISAPPOINTED by that. This could have easily cause a SERIOUS ACCIDENT to myself, pedestrians or anyone else. SHAMEFUL.”

Helpful Report

Posted 9 years ago

“Had problems with my bike since day i bought it wont issue me refund or exchange even though in past 7 months ive been into store and rang over 10 times with same issues never agina would i shop here”

Helpful Report

Posted 9 years ago

“I left my bike for service at Halfords St Albans and I was told that next day somebody will give me a call and tell me what needs to be done. Nobody called me next day so I tried to ring them several times but nobody picked up the phone in bikes department, after multiple attempts and wasting several minutes I gave up and rang them next day late afternoon. This time I was told that somebody will call me back but after waiting for half an hour I decided to rang them again and demanded answer. This time somebody asked me for all bike details one more time and finally I got an answer. I was told that bike mechanic will look at my bike in a week and call me back. So instead original one day of waiting time I was told to wait for total of 9 days just to be told what's wrong with the bike. I was worried that if it take 9 days to just take a look then how much time will it take to repair it... I couldn't afford waiting for so long because I use this bike for commuting so I took my bike and brought it to a local bike shop. They rang me next day and fixed the bike the same day. I'm not sure if customer service in all Halfords stores is so pathetic but I strongly advice to avoid any bike service in Halfords St Albans unless you can wait for few weeks.”

Helpful Report

Posted 9 years ago

“Daughter purchased a new CD player, was fitted in minutes. A day later she had an issue with the locking which was partly due to the new unit, the manager of the store advised on the part we had to order, when we got this we took it to the store and he fitted foc. Ten out of ten Berwick Upon Tweed store!”

Helpful Report

Posted 9 years ago

“Walked out again from the Bournemouth halfords today!!its not the first time but I still can't believe after all these feedback results nothing is changing.there is never any staff avalible and when you do get one they ask..is it a quick question as I am busy with someone else.or go to the till where there is someone serving so once again a waist if time!first time shame on you 2nd time shame on me will not be going for a third time!we went somewhere else and spent our money.”

Helpful Report

Posted 9 years ago

“The service at Wakefield branch 0817 was excellent . Dan B served me on the 09/02/16 and he could not have been more helpful. Thank you.”

Helpful Report

Posted 9 years ago

“A note to all making an online purchase. Watch for the 'thank you voucher' which signs you up paying a monthly subscription to a 'service' you wont be aware of. Halfords take the view of its your fault for not reading the small print!”

Helpful Report

Posted 9 years ago

“Very helpful. Big thanks to Roger who works at the 0440 branch of Halfords. Refitted a fuse plug in the most diffucult place possible.”

Helpful Report

Posted 9 years ago

“Bought a bike from halfords last month ended up giving it to my brother, like a idiot i bought another one from the website. Nothing but trouble since cant even get a receipt or a confirmation email. No body wants to help everyone just passed you around and around. The customer service in milend store is awful!!! Told me they would build my bike for free even though its a e-direct bike but because i bought it from halfords it would be free. Now iv actually purchased the bike they want to charge me!!! fuming. will send the bike back and never buy from this shop again”

Helpful Report

Posted 9 years ago

“Poor costly service. Having paid for and booked to change a battery (selected by Halfords website) I travelled some distance to the store. Upon arrival at scheduled time, fitters did not have and were unable to source the battery. A total waste of time and petrol. A local competitor fitted the correct battery at less cost. Halfords are not prepared to pay my expenses for a wasted journey. BEWARE. DO NOT USE THIS POOR OUTFIT WHO HAVE NO IDEA OF CUSTOMER SERVICE. PASS THE MESSAGE”

Helpful Report

Posted 9 years ago

“WENT TO THE BISHOP AUCKLAND STORE TO PURCHASE A PARTICULAR SIZED SOCKET FOR MY CAR FROM THERE TOOL SECTION WHICH IS ALL IN GLASS CABINETS BUT COULD NOT SEE WHAT I WANTED. WENT OVER TO THE ASSISTANT BEHIND THE COUNTER NEAR THE TOOL SECTION AND ASKED ABOUT THE PARTICULAR ITEM I WAS LOOKING FOR WHO WAS NOT INTERESTED AT ALL AND SAID IF YOU DO NOT SEE IT WE DO NOT HAVE IT AND HE WALKED AWAY. VERY HELPFUL I DO NOT THINK, NO WONDER THE STORE IS EMPTY”

Helpful Report

Posted 9 years ago

“A helpful young chap called Nathan fixed my headlamp bulb and took the time to fill the screenwash as well. He was courteous and polite and an asset to Halfords. Keep up the good work Nathan.”

Helpful Report

Posted 9 years ago

Halfords is rated 2.5 based on 1,357 reviews