Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.54

2.5 Rating 1,330 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Halfords replaced clutch and it failed couple months.. pathetic service.. there better just selling items.. cause cars and bikes they are useless at. So dont take bike or car 2 them.. fukin hopless at shawfield store. Mechanics your better of with a monkey lol . Never would I use them”

Helpful Report

Posted 4 years ago

“Just a few weeks after buying a new bike from the Waterlooville store for our son for his birthday, we found the front wheel loose. We returned the bike to the store who kept it overnight to repair what they said was an issue with the front wheel. A day after collecting it, we then found the front brake disc bolts loose! I took the front wheel back into the store purely to show them, but refused to leave it with them as my trust had vanished by then... and because I value my son's life! They said they would report the problem to their head office, which suggested to me that they were trying to blame Carerra. Masses of Carerra bikes have been sold in the UK and I have been unable to find any other reports of this issue online. Hmmm. My advice is, please beware before trusting Halford's bike "mechanics".”

Helpful Report

Posted 4 years ago

“Eventually got slot for 11-30 to have bike service message left to collect next day went over to find gear still jumping,forks hadn’t been looked at left to receive another message to say there weren’t responsible for forks as warranty up to avail had been at shop 3-4 different occasions to be told they would stand over everything when lockdown was lifted absolutely no professionalism, very poor customer service”

Helpful Report

Posted 4 years ago

“Very poor experience and a very long saga which still continues. We bought 2 very expensive electric bikes which were due for delivery within 4 days (date of delivery was given at time of purchase). I waited in all day and they didn’t arrive. When I rang customer services they weren’t able to tell me when they would be delivered or by which courier either which was completely unhelpful. When they finally were delivered about 2 weeks later, the packaging was so poor that 1 bike arrived damaged. They wanted us to take it to local store (which is 30 miles away) but as it didn’t fit in our car my parents had to help us out here too. 3 days later the other bike had a battery fault and had to be returned this time by courier. Another day waiting in for a courier to collect the bike and they then refused To collect as the packing was ‘inadequate’- it was in the same packaging as it arrived in. Finally got the courier to take the bike with some persuasion the next day. I then waited in a 4th day to receive the new bike, which too arrived so badly packaged that the bottom of the box had fallen out and the courier had put all loose items into an Asda carrier bag! I hoped this would be the end to it, but in the process of all this Halfords had sent us an apology gift voucher which we used to buy a bike carrier (which is good) but the vouchers can only be used in store and the bike carrier only bought online, so I had to pay by card the full amount to have the store refund it and recharge the amount less the voucher in store. Having just checked my bank details I now realise that my online purchase was not refunded and they have taken instead a second payment in store for the same bike carrier, so I’m now left with this to sort out too. I have now overpaid by £269 as they have not refunded the money properly and only realised due to an overdue bank account. Unbelievably poor all round service.”

Helpful Report

Posted 4 years ago

“Had an appointment for halfords to fit a new tyre urgently on my drive. Gave me an appointment slot from 4-8pm. The tech comes at 2.30pm to fit them when we were out. They didn’t leave any voice mail or pick up when I called them back. No one showed up at the scheduled time and I received an email saying the tech waited for 25 mins (way outside of the appointment time) and then left to do the next job. So now I’m left with no tyre and having to wait several days to get my money back to go and get a tyre from somewhere else. Extremely poor customer service. Don’t even know the meaning of appointments or common curtesy. Won’t be using again.”

Helpful Report

Posted 4 years ago

“On completing a shopping trip to Holland Market place, Spalding I found my car battery was flat. My wife and I are octogenarians who found ourselves without a mobile telephone. We were facing a thirty minutes walk home, with heavy shopping. Fortunately, there was a Halford's employee in Sainsburys and to come directly to the point - Cora of Halford's, Holland Market, came to our rescue. She, very efficiently and in reasonable time, installed a battery, which transpired was cheaper than one provided by Honda. My main praise for Cora is for the patience and politeness shown to an 85 year old who has been left behind by progress. When I informed her what my registration was, she heard B instead of V and repeated it back to me. Her voice was muffled by the mask she was wearing and I therefore confirmed the mistake. The manner in which Cora handled the entire confused situation was exemplary. W D Montague”

Helpful Report

Posted 4 years ago

“Unprofessional service. Took car into Brighton cheapside garage at 8.30am for four brand new tyres. They final put my car on the ramp at 3.25pm. Have missed a day off work due to them taking seven hours to complete a task that should have taken just over an hour. Not happy. Will not be returning to the garage”

Helpful Report

Posted 4 years ago

“Took my road bike in to get gears sorted out, as they were slipping.... was told I had to have a 30 point check. Which revealed: apparently a list as long as your arm that would cost £175 to fix. AND they had "identified" (=caused) an issue with my bike seat, which then didn't stay in place when they had done their check. So a bike that was MORE broken than when I took it in. I'm a key worker and rely on the bike for work. Thanks for the expert help guys. ROBBERS”

Helpful Report

Posted 4 years ago

“Having held wifes car for 4 hours just to change one brake pad on brakes for life scheme. Were called to say they had searched car for an hour and couldnt find locking wheel nut. Imagine our surprise that after 5 mins it was located under the spare wheel - useless”

Helpful Report

Posted 4 years ago

“Not going to waffle too long. Not much point really leaving a bad review as so many others have beaten me to it. But as I’m here I may as well. Basically the bike I took in for a full check up safety check and service was not checked and adjusted properly, the brakes were not done, the bike wasn’t wiped over, and the accessories were not adjusted. Staff couldnt care less, no manager to talk to, No apology, no discount, no service, no sense of work quality or pride.”

Helpful Report

Posted 4 years ago

“Great to hear your losing 60 sites - hope you lose the lot. Serves you right for not taking cash during lockdown when I desperately needed you. Decided after that I would NEVER EVER use you again. Cash is legal tender you muppets.... Good riddens Halfords”

Helpful Report

Posted 4 years ago

“I ordered a bike in April 2020 three days later they emailed to say it wasn’t in stock and no money would be taken. Last week nearly three months later they have taken the money out of my account and I am now struggling to get my money back for a bike I did not have”

Helpful Report

Posted 4 years ago

“After placing an order for a bicycle, I received a confirmation text saying I would receive another text when the bike was ready. It also mentioned on the tracking page that I would receive a phone call when it was ready. 2 days after the quoted collection date, and having not received any update from Halfords, I contacted their chat service for help. I was told that my order was now ready to collect. I asked why I wasn't updated, no text or phone call as promised and the tracking page still showed "Building in Store". I pointed this out and asked for an explanation but was told they didn't know but its ready now. I further pointed out that there had been no apology, no explanation, just "shut up and get your order now". At which point the chat is disconnected. Is this how you treat your customers? You make mistakes, don't apologise and cut me off?”

Helpful Report

Posted 4 years ago

“wish I could give zero stars. They initially sent me the wrong bike, to then sent the wrong bike again, I complained again and they sent me the 3rd bike, you guessed it, wrong again! It has been four weeks, I still have no bike. Put in 28 emails to their team and 12 calls, they never call back, they are rude, obnoxious and damn right difficult and dont seem to want to help, theres always an excuse why they cannot resolve the issue. Halfords, when will you EVER sort this issue out? I wouldn't recommend this company to anyone!!!”

Helpful Report

Posted 4 years ago

“I’ve just had an awful experience at Chesterfield Halfords picking up a bike that I’d spent £300 on. I had to wait twenty five minutes to be served, the store wasn’t busy and numerous customers who arrived were served before me. I waited in the zone I was told to which was by the store room. During this time numerous staff, at least ten, walked past me and didn’t talk to me, some repeatedly. Some of the staff had cups of tea in their hands. After about 15 minutes the store manager asked someone to serve me. This person said ok and then finished serving someone and started serving someone else. A man in an orange jacket eventually walked past. I asked him if he was in charge and he said no, I asked him if someone could serve me and he went to find someone. The store manager then came in and asked if I was being served. I said I hadn’t and that this was the worst customer service I had ever experienced. He then walked off, later claiming I had been aggressive, which I completely disagree with. Eventually I was served which was at least half an hour after I entered the shop which the manager said was very busy but I counted about ten people that had been served since I arrived and at least eight staff. As I was leaving I asked the manager outside if he was in charge and what his name was, he then told me his name and that he was the manager. He said he walked off from me because I was being aggressive. Something that he seemed to focus on a lot, as though this was the reason he could be rude and dismissive to me. I told him I’d spent £300, at which point he said I could have my money back. The bike is a birthday present for my son and he seemed to enjoy the fact that I didn’t take him up on this as though he had won. He smirked at me and said that the conversation was over. He told me to look on google as they had excellent reviews. He said he had witnesses to me being aggressive, as though he had his story sorted already if I complained. He also accused me of talking down to people because they work in shops, something I wholeheartedly disagree with and find offensive. He said that his staff were stressed and had been working flat out seven days a week during the crisis as though that was his reason for being rude to me. He felt pleased that he’d won the argument and content that he had caused me so much stress and unnecessary discomfort. This is my first experience of gaslighting and I have to say it was an unpleasent one. I will openly admit that the manager won the argument and I don’t particularly want to go back there.”

Helpful Report

Posted 4 years ago

“I give my car Jaguar XF to Halfords Autocentre at Beckenham Elmers End Road SE20 to balance my wheels.They broke wheel stud on the left front wheel and then claiming that the car came to them with 4 studs good and 1 broken.Sure u will touch my car wheels with 4 good one only.LAIRS.BROKE MY WHEEL STUD AND TRYING TO WASH THE HANDS.MANAGER AT BECKENHAM AUTOCENTRE IS ARROGANT LAIR!!!AVOID THIS DODGY AUTOCENTRES AT ALL COSTS.”

Helpful Report

Posted 4 years ago

“Initially online order never turned up after waiting 10 days for delivery. When speaking on the web chat they admitted a problem had gone wrong on their end, I was unable to re-order as the item is now out of stock. 2 months later the money for the non received item is taken out of my account. I am still fighting weeks later to get my money back. Halfords, through gritted teeth, said they would give a refund, refund was never received. Now they say it is not their problem and have fobbed me off to trading standards and that they don’t have to comply. Shocking service for a supposedly reputable company.”

Helpful Report

Posted 4 years ago

“Had to pay upfront for child's bicycle. At due date for collection no contact from Store. Contacted on line support who sent request for store to contact me. No contact made. Went to store told is was having inspection fit for road not exact words used but the end result no bike. Next day still no conformation of bike when ready. Store not contactable. Seems looking at the reviews all seem negative with regards to buy bicycles from this retail stores. Problem must be with higher management, thus the low value of service by staff. Replace higher mangers then all will be sorted very quickly. Low moral and attitude is reflected in the work force which can only come from higher management.”

Helpful Report

Posted 4 years ago

“Terrible service. Wrong sizes. Wholly terrible quality.”

Helpful Report

Posted 4 years ago

“Disgusting communication or rather non at all but happy to take your money as usual. This may not apply to all branches but the staff if any at Old Kent Rd, London SE1 5BA lack customer skills & are putting down the reputation of Halfords. They never seem to answer calls of pick up phone & put it straight down. I am away of the recent pandemic which cause delays but if a customer places a click & collect item which says it should be ready to collect in a couple of hours I expect it to receive a message to collect within at lease 6hrs. I waited 48hrs & still no message. I even went through an online chat who stated that they will contact store & get back to me & nothing. Eventually my son was going there to see if he could purchase an item so I gave him my order number to find out what was going on. He waited it the long queue outside. When he got to the counter he showed the the order number & was given my item that I was still waiting for a message to collect. I find this lack of communication disgusting if I knew that this experience was going to be like this at Halfords I would have got my urgently need item from across the road at PC World for the same price. I ordered this item to collect because it was available by a certain time as I was not going to be around the next day as I would be in Bristol. I could not even get through to cancel my order. Disgusting Service. If you do not have the staff to run a reasonable service at this branch I suggest you keep it closed. Greenwich Branch do not seem to have a problem so I also suggest its the staff at Old Kent Road. Sack them & employ committed staff.”

Helpful Report

Posted 4 years ago

Halfords is rated 2.5 based on 1,330 reviews