Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.53

2.5 Rating 1,357 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited for 15 minutes for help with car seats had 1 member of staff in store everyone else was nowhere to be seen the only person in shop said they never had a clue about car seats ended up leaving very unhappy. Poor customer service”

Helpful Report

Posted 9 years ago

“My battery failed the day before Christmas Eve. A family member came out and jump started my car and followed me to the braintree store to get a new battery. After a short wait a team member checked the battery type and identified a suitable replacement. Unfortunately after fitting it became apparent the the radio needed a code entering. Now previously at another store on a different car I was told that this would not be necessary as the radio would not be affected due to they fit the battery. But not this time, so no code no radio and no solution offered by halfords. I was told to simply contact my car dealership and they would provide a code. After completing the online request a code was purchased direct from renault, opps it appears the stero was not the original. Giving it some consideration I called halfords customer service team and explained the problem. Followed up with 2 emails and to date no response. I have called today and expressed my concern on the poor service and suggested that it was working before halfords installed new battery and that I had trawled the website for terms and condition and could find no disclaimer reference battery installation. I have been assured a response will be forthcoming. Poor show halfords you should make it clear in your Ts & Cs if you are not going to offer a complete service. Travelling over the Christmas period with no stero not good”

Helpful Report

Posted 9 years ago

“I recently requested a headlight replacement in Halfords Hereford. I was offered a charge of 12 pounds to change the bulb and an alternative to cover two bulbs which I declined. The technician then guided me through a complete light check. At first, I thought this was good and helpful. He then started banging on the back of my car. I got out to see what he was doing. He told me that I had a number plate light out, but it came on when he banged my car with his hand. My defences were down, so when he asked if I wanted it replaced at the same time, I said why not. I was taken to the counter to pay and as soon as he indicated to the casher what to charge for, he disappeared as quick as he could. I was charged 27 pounds plus. More than double the agreed price for the headlight to be changed. And I never saw the number plate light unlit. So I didn't know for sure if he was right and I made the mistake of trusting him. Bulbs don't blow like that. They either blow or work. Alarms bell should have rung in my head at the time, but it was leading up to Xmas and I was busy as a consequence. Another review I came across was that Halfords train that you can always find a problem with a car. I have to wonder after this experience whether that may be true. I would recommend keeping your wits about you and only insist on what you know needs to be done. For me the trust has gone and next time, if I ever do go back, I will check all of my other lights first myself.”

Helpful Report

Posted 9 years ago

“The most unhelpful, un educated bunch of people I have ever had the misfortune to come across. Aside from PCWorld this company is the most insulting company I have ever come across. I will not be told by any one that I do not know how my car works, especial from someone who asked me what an air filter was.....”

Helpful Report

Posted 9 years ago

“Bought bulbs for my car through reserve and collect at Halfords Watford, at 10 times the price of what they cost in amazon, all because of the "service", when i got there, the item was not ready even though i receive a message saying it was. then the girl at the till had no idea how to retrieve the reservation number after waiting for a long time the item was collected and the wait was because they forgot about my order! I will be buying from Amazon next time”

Helpful Report

Posted 9 years ago

“Sorry have always had great service from halfords for generations. Visited Halfords Barrow in Furness today to buy a bike for our grandson. Needed advice and was told the man we needed was in the warehouse and would be with us shortly. Waited 15 minutes and then observed man building bikes behind counter. Presumed he was our man. Approached man and said could you give us some help and advice regarding buying bike for our grandson, we have his height age excetera, he replied you will not get it in time for Christmas and was not in the least interested. Luckily we have a bike being delivered from Tesco, but sad to end our happy asscosiation with you and bikes for generations.”

Helpful Report

Posted 9 years ago

“I called into Halfords in Cromer Norfolk on Friday to collect a bike. The lady working on the till was grumpy,a smile would of been good.She called to her work colleague who was some distance from her.He didn't hear,so she shouted again across the store. He collected the bike which was bought with a cycle helmet.There was no coversation with me or with the two store assiistants. As you have to walk down a flight of steps to get to the car park,it wouldn't of been nice for the lad to offer to carry it to the car for me! Come on Cromer where is the Christmas cheer and customer service? Won't be in a hurry to shop there again.”

Helpful Report

Posted 9 years ago

“We purchased a roof box from Halfords just over 12 months ago. A weekend in Devon away a few weeks ago and the locking mechanism broke and we were unable to close the box. Not wanting to travel back up to Yorkshire with it being broken, we went to Halfords in Exmouth. They tried to fix the lock, without any joy so exchanged the complete box for us. Great customer service.”

Helpful Report

Posted 9 years ago

“When I was a child Halfords was a name you could trust and it stood for quality. It was slightly moor expensive but the products lasted. This sadly is no longer the case wether it be a over priced headlight bulb, box of latex gloves or even a child seat they are barely fit for purpose. I feel totally let down by Halfords. It's a bit like a drunken wife beater, who the morning after promises it will never happen again and yet it does. Halfords I have given you the benefit of the doubt for the last time you have lost me. The quality of the majority of items is better in pound land. Accountants you are ruining a once great business and name. We all know what happened to woolworths I can see Halfords going the same way ......”

Helpful Report

Posted 9 years ago

“I purchased a set of wheel trims from your store at Cortonwood, Barnsley store on Tuesday 10th November. The goods were real value for money. However, the service was EXCELLENT!! We were dealt with by a member of staff called Sophie. As a 71 year old I needed help. She not only told me the size I needed, offered to have them fitted for a small charge, and also disposed of the old ones for me. All this in a respectful and polite manner. Yes, I will use this store again!”

Helpful Report

Posted 9 years ago

“Was in halfords Belfast on two occasions and sought advice from staff. Andy was very helpful and went out of his way to assist. Thank you. Would recommend this store.”

Helpful Report

Posted 9 years ago

“My car recently passed the MOT test but Halfords warned, via an "advisory", that 2 tyres should be replaced because they were cracked. I was quoted approximately £260 for 2 tyres. A subsequent visit to the main dealer confirmed that the tyres did not need replacing and were good for another 5000 miles.”

Helpful Report

Posted 9 years ago

“I visited The Wellingborough store today to see if I could have some inner tubes fitted on to two bikes. Jut, the fitter, was excellent and did the job straight away. He got the bikes out of the car and into the store. He then asked another colleague to help me get one bike up the stairs while he took the other. This colleague (a lady) was very obliging and cheerful. Jut fixed the bikes quickly and efficiently, whilst taking care to make sure they were safe, also putting a chain back on where it had come loose during the car journey. He put the bikes back in the car very carefully. He was pleasant and helpful throughout and I can't recommend him highly enough. The only part of the experience that I found a little bizarre was having the bike repair section on the first floor, although I understand there is a lift available. An excellent customer service experience.”

Helpful Report

Posted 9 years ago

“Terrible customer service, no communication.”

Helpful Report

Posted 9 years ago

“I visitsd lisburn store today and was servecd by chris I would like to say how helful and kind nothing was tomuch bother trouble for him plesant and very helpful you don't receive this kind of costume now days I just had to write and thanks to chris and halford I will be using this store from mow on and will, recomend lisburnstore to my family friends”

Helpful Report

Posted 9 years ago

“purchased a new inner tube and had it fitted at gateshead team valley store and every threedays had to pump it up took it back today and asked if they would have a look for the problem .onreturn to store was told it was a fault on valve but they had put a new tube in free of charge but was then informed it would cost me for labour .as it was not our fault i cant understand why i was charged could you please explain thank you”

Helpful Report

Posted 9 years ago

“Been to halfords today with my sons bike wheel which as broken spokes to be told it's not covered wear and tear have to pay so why do u have warranty if it cover the hole bike”

Helpful Report

Posted 9 years ago

“Very helpfull I'm sure it was dan who served me at the middlebrook branch. Very impressed he bent over backwards to help me:) will deffo return to this branch.”

Helpful Report

Posted 9 years ago

“Very bad experience with this company, don't buy online from them and if you do prepare to contact them yourself to follow up your stuff or they will just waste your time. I ordered 3 items online on the 11th of October 2015, didn't received my items for more than a week and was suppose to arrive latest on the 16th of October 2015, took my money, I emailed customer service about the issue they told me that my order wasn't even processed so I was waiting for nothing, they didn't even informed me and I was the one to contact them. No consolidation whatsoever just offered me the choice for a refund or for them to process the order again - cost me a lot of my time and money.”

Helpful Report

Posted 9 years ago

“Went to Halfords Tiverton and was served by the Duty Manager. Complete idiot tried to fit a bulb into my Volvo, broke the connector and said it was already like it, couldn't put the headlight bulb in because he removed the headlight clip and blamed it on me and then couldn't even fit the rubber gromit back on the headlight. Sent me to ANY garage you like to have headlight removed via removal of front bumper and Halfords will pay??? And this guy is a Manager? Really! Luckily Im actually a decent guy, a friend of mine fitted the bulb and clip and gromit back in five minutes for free so saved Halfords £180 Volvo's quoted price.”

Helpful Report

Posted 9 years ago

Halfords is rated 2.5 based on 1,357 reviews