“I cannot recommend Hammonds. Paid the deposit for 2 wardrobes, tried to email and phone and get date for installation, but for over 24 hours they are not able to respond on phone, just get a message to call back later. They are not responding to my emails or messages. I wish I had read these reviews before paying money. They appear to be just as bad as all the review state, sadly. Feel let down.”
“Do not buy from them. Be very careful. We bought bedroom furniture which has laminate doors. They had to be replaced, ALL of them a few years after installation as laminate was coming off them. Now the same problem has arisen. Laminate coming away from 5of the wardrobes. As we are now just out of warranty period Hammonds will not do anything. Oh except suggest we go to B and Q and buy glue.
If you buy from them then expect product to last approx 5 year” absolutely appalling quality. Customer Service is appalling just interested in getting you off the phone asap. Will never ever buy from them again and suggest you don’t buy.”
“Do not buy from Hammonds Furnitiure. They do not respond to complaints. They do not answer Emails and they do not return calls.
I complained on 24 September 2023. Their Complaints Procedure states that they will reply in writing in 5days. I have been waiting 4 months. They are even ignoring my solicitor. It appears from other reviews that it is company policy. They need to be exposed
My experience
1) design was wrongly based on a 6ft bed. Only clue was the width of the bed shown on the plan in millemetres. Who knows how wide a 6ft bed is in milllemetres. 2) On-suite door hits the dressing table stool when opened.
3) A 450mm deep dressing table was fitted. I ordered a 600mm dressing table on the recommendation of Hammonds' designer to accommodate a mirror.
4) Fitter lead me to believe that there was space to fit an additional 450mm cupboard because the design was wrongly based on a 6ft bed. Fitter offered to arrange it. I asked him to include a stool that was overlooked at the design stage. Hammonds sent me an invoice for a staggering £919 and now my 5ft bed will not fit.”
“I wouldn't trust the positive reviews here, or the weirdly positive overall score... you'll want to look further into this company before you spend any money with them. It looks like there are a lot of fake reviews posted. We had a closet installed in November, and the whole process was a nightmare... The initial appointment measurements were incorrect... The survey was also completed incorrectly... Which left the fitter to try and make it work within the timeframe given by Hammonds. The materials are not at all what we'd expect for being charged £10K for the whole project. There is very little real wood, in spite of what we were told in the sales appointment, and most of turned out to be composite. I have contacted Hammonds several times via both email and phone and they have not ever contacted me back to discuss any of the issues we had, or made any effort to ensure we were satisfied with our order.”
“when i spoke to them. team customer service
she was very rude,,as had my drawers kept
falling out
and. so i had to do a form,,,waiting v long for a visit
several times!!K
so. would never recommend”
“I am receiving unwanted spam from Hammonds. I repeatedly try to block them but still comes.
The Information Commissioner's Office (ICO) has fined food delivery company HelloFresh £140,000 for a campaign of 79 million spam emails and 1 million spam texts over a seven-month period.”
“WE HAVE EXACTLY THE SAME PROBLEM! THIS IS NOT OUR REVIEW BUT IT MAY AS WELL HAVE BEEN! Do not buy from them. Be very careful. We bought bedroom furniture which has laminate doors. They had to be replaced, ALL of them a few years after installation as laminate was coming off them. Now the same problem has arisen. Laminate coming away from 3 of the wardrobes. As we are now just out of warranty period Hammonds will not do anything. Oh except suggest we go to B and Q and buy glue.
If you buy from them then expect product to last approx 5 year”
“Really poor customer service. After spending over £25,000 with this company, the service currently being received is atrocious. After having multiple units fitted in our house, and never having an issue before, we are now seeing what their customer service is really like, now there’s a problem.
Instead of the carpet being rolled back, the fitter insisted on removing the whole carpet and underlay for the whole room which I now have to pay to have fitted again.
All because he wanted to cut the wood in the room when he could have cut anywhere else.
They don’t want to know even though it doesn’t say that the fitter has to do that. And for the money I’ve paid them you’d think they would want a happy customer who has returned over and over. Won’t ever again now.”
“Do not buy from them. Be very careful. We bought bedroom furniture which has laminate doors. They had to be replaced, ALL of them a few years after installation as laminate was coming off them. Now the same problem has arisen. Laminate coming away from 3 of the wardrobes. As we are now just out of warranty period Hammonds will not do anything. Oh except suggest we go to B and Q and buy glue.
If you buy from them then expect product to last approx 5 years”
“Had our fitted wardrobes yesterday 30th November
We where not happy with the result
Wanted slight adjustment there qouted a appsolutly ridicules figure like £1500
For shoe rack and drew adjustment as very shallow drew
Very overrated company far too expensive and standard not very good
Do not buy anything from this extortionate company
Date of experience: 30 November 2023”
“Purchased wardrobes for 2 separate rooms, total cost over £12000.00. Hammonds failed at every level: quality of product, quality of workmanship, value for money, communication and poor compensation.”
“Appalled by the customer and after sales service from Hammonds.
We explained that we were extremely dissatisfied with the shoe racks. The shoe supports take up far too much space that could be used for shoes.
We asked for the shoe racks to simply be replaced with another shoe rack without the middle support accepting that the rear support can't be moved back. This surely not even at any cost to Hammonds.
The Hammond's designer did not explain the limitations of the shoe rack. If we'd have known we'd have opted for drawers instead. But we were informed that post installation this would have been at our cost. So not an option.
The door to the shoe racks has a mirror fitted. So this has 180° hinges. But the hinges are bigger than expected and clash with the shoe racks unless you open the door fully. This should have been explained at the time.
The laminated finish to the doors was poorly fitted resulting in a scratch mark. So we are having these replaced and taking the opportunity to have the mirror and 180° hinges refitted to a wardrobe door. Not ideal. But overcomes the issue explained earlier.
Mohammed tried his best for the management to see sense. But alas not. We were even prepared to keep the defective doors on the condition that Hammond's replace the shoe racks. But they are happy to waste money on the doors and have an unhappy customer.
Suffice to say they have lost further instructions losing £1,000's on future sales.
The push doors are awful too and clearly not fit for purpose. Luckily the fitter, who was excellent, advised us to fit handles.”
“It's just been awful and the last experience with customer service the man made me cry , the damage to my property I had done I've have not been refunded for the whole experience that hammonds advertise , I was shocked at all that has happened since july untill now october”
“Customer service a joke
Product good!
Sales /designer excellent an asset to the company
Organisation skills & customer service extremely poor !!!
Lack of updates
Booked in - fitter stormed off “Back to his paid hotel” as the wardrobes weren’t here!
Left hanging whilst my son’s expensive wardrobes are stacked on kids plastic toys in garage as we weren’t aware we had to store them due to the fitter storming off !”
“The veneer started to peel off our bedroom furniture after 11 years .the whole veneer literally dropped off the headboard. No help at all from Hammonds .wouldn't even tell me what glue to use if I could’ve stuck it back on. It’s now held on with cello tape as I cannot afford to replace . It should last a lifetime if taken care of.”
“Would give zero stars if possible. Customer Service are the worst and unresponsive. Constant issues with their product. Designers would are can't be bothered to draw up decent wardrobes. Pressurised into signing for a fitting date in 4 months time. And at the time of fitting broken parts, everyone else's fault. No accountability. No basic customer service.”
“Bad company dont use. Over overpriced, they fitted 1 month later than agreed so we mised the date for the decorator and carpet fitters. Quality of the fit was poor so made them come back before we paid and their 10 year guarantee doesn't cover anything... ask them about it before you buy!!!”
“Since the beginning of our engagement with Hammonds, we have unfortunately been disappointed with how the company and its employees has gone about things at pretty much every step:
1) Our original designer called us on Sunday at 10:00pm, inebriated at a wedding asking if they could move our appointment to the afternoon so they could have a good time
2) After speaking with the Regional Lead, our second designer was fine, but then it turned out that her measurements were off by quite a way which affected the actual design of the wardrobes and we had to make changes with the pre-fitter
3) Hammonds moved our original fitting date (11th July) with only 3 working days notice. They called to inform rather than ask, and weren't apologetic. After pushing back on this, I received no update after 24 hours, and had to call Hammonds for an update rather than be called back. Once I gave my name and address, the line coincidentally dropped out, so I had to call back and have further conversations. During this time they had updated the new date on the online portal, again, without discussing this with me. Eventually after escalating to the Regional Lead again, and highlight the incredibly poor communication from their staff, we kept the original fitting date
4) Original fitting was then supposed to be over two days, the 11th and 12th, but due to the issues above, the wardrobes weren't ready to be collected by the fitters so ended up having to do it all on the 12th July
To be fair, the fitters did an excellent job and managed to get it done in one day. However, I learnt that they are external to Hammonds which doesn't surprise me.
Overall, we ended up going with Hammonds due to the quality of materials vs the cost, as the likes of Sharps were FAR more expensive. However, after this experience, we won't be coming back to Hammonds again.”
“We ordered a wardrobe for our newborn’s room, and we thought we would get a great service based on all the positive reviews we saw about this company. They sent a surveyor first who took the measurement, then the day of fitting we noticed that they left a large visible gap between the wardrobe and the wall( pictures attached), although in the design they sent us and we agreed on it was shown to be wall to wall. We tried to phone them to ask if they could fix this mistake, they pushed back blaming us for not checking the surveyor’s measurement which were wrong and they kept referring to a clause in their contract relieving them from any fault or damage they caused including incorrectly fitting the wardrobe. After hours of arguing, we agreed to pay again for them to send someone who fixed it in less than two hours proving that the job should have been completed properly in the first place. I do not recommend this company given this terrible incident and we canceled our plans to use them to fit the wardrobes in the rest of the bedrooms.”
