Hayloft Plants Reviews

Name: Hayloft Plants
Rating: 1.92

1.9 Rating 71 Reviews

20 %

of reviewers recommend Hayloft Plants

Company Reviews

Questions

Metrics

1.9

Based on 71 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email

Visit Website

Write Your review

Tell us how Hayloft Plants made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hayloft Plants 1 star review on 14th June 2024

Mrs K Jones

Hayloft Plants 1 star review on 21st September 2021

Hayloft Plants 3 star review on 14th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 12 “Pesky Penstemon “ and 3 Astrantia they took nearly three weeks to come and 4 of the penstemon were dead contacted customer service and they sent 4 more out which again did not look too good.However I potted them up but within 2days they withered and have died. I don’t know whether the fault lies with the nursery or the length of time they are with the carrier but I would never use them again”

Helpful Report

Posted 2 years ago

“Plants arrived thought I was getting plants not plugs have had to pot them on will be weeks before they are ready to go in the garden if ever and condition not good. Should have read the reviews before I ordered extremely expensive. Have not received the free plants promised. Will not use this company again.”

Helpful Report

Posted 2 years ago

“I purchased a delphinium last year it flowers last year,this year it's 4ft7in tall & covers in buds thank you hayloft.pam from york”

Helpful Report

Posted 2 years ago

“Good packaging.Plants only plug plants.Far too expensive.Can get from garden centre fully grown for that price One of alstomeria not growing well.Will not be using this company again.”

Helpful Report

Posted 2 years ago

“I have been waiting a year for some of my plants. 🤔. I was not informed of any delay in delivery even though nearly every time it got pushed back months and the plants where no longer available. Communication is poor. If I had not ordered the plants for others I may well have forgotten about them and have my money taken and no plants. I wonder if this happens with people frequently as it’s actually quite naughty. I have been assured I am a one off case but know this not to be so. I think hayloft need to seriously sort out their communication issues and consider if they are a fit company to exist. You can’t sell things you don’t have in stock. I understand the nature of horticulture and the uncertainty of and reliance on weather conditions etc for growth and success of plants but you need to be sure you don’t unintentionally take folks money and forget to give them their product or you could one day be up against some quite serious accusations. Best of luck in going forward”

Helpful Report

Posted 2 years ago

“There is NO customer service. Plants not sent out by date, have emailed and phoned but too long a queue.4 days over now...... just waiting for contact to get a refund, would not use again.”

Helpful Report

Posted 2 years ago

“Possibly the worst mail order plants I have ever received ,shockingly bad nearly dead when arrived don't waste your time”

Helpful Report

Posted 2 years ago

“I've ordered twice from Hayloft via "Exclusive Reader Offers" in magazines.. I should have learnt my lesson in 2018 when the plants did not arrive when scheduled and I had to contact Hayloft who said they'd sent a letter regarding the plants which should have arrived in late Summer, were now coming the following Spring due to high demand stock had run out and my order was placed after the available stock had been allocated to orders (so why months in delaying telling me)...then more letters arrived, a further day blaming poor weather, crop failures, eventually after they'd had my money for 10 months I got my order which was barely satisfactory in quality, different colours etc and took a lot of TLC to revive. This year I was drawn in by an offer for Alstroemeria and allium bulbs. I thought I'd give them another chance but guess what, same issues AGAIN! The allium bulbs arrived on time but were not the best size or quality compared to where I normally buy from and I'm not expecting great results in spring. I then got an emailed letter saying the Alstroemeria were not coming in November as scheduled but later in December due to a challenging growing season and they suggested the tubers would then be best potted up into pots, not the ground, so I bought the pots. Then I get another letter stating due to widespread flooding in Holland had caused complete crop failure and they could not supply my collection! They then started offering alternative types of the plant like 3x plants in 2l pots and some vouchers instead of 30 tubers but they would not be arriving until next year. No offer of refund was included at that stage, I complained in response to the delay and offer and I suggested a better deal would appease me, they had included some tubers but were not offering enough of them, I never order plants in pots through the post, it's environmentally bad and they always arrive in poor condition and don't establish as well as young plants and bulbs.... they then started phoning me every day to talk to me about my complaint, completely ignoring my emails, even though 3x stated I could only email due to health issues with talking on the phone, Hubby eventually had to speak to them. I asked for a refund which was processed fairly quickly. Hayloft state in their T&Cs that having to offer alternatives etc is exceptional and that they rarely have issues with fulfilling orders...I disagree, this is the way they operate, this problem happens to far too many people, it's not rare! In my opinion they advertise for bulbs and plants at prices that are only available for a few orders but they continue to take the orders/money for stock they do not have and have not been able to buy in..they draw you in with very good looking offers but have no means to fulfill all the orders so they sit on your money in their bank account while you wait for plants and bulbs that they never could supply in the first place, then they start offering alternatives which are not what you wanted and are probably much lower in value for them to supply. As for the catastrophic flooding in Holland? Well I sourced the same type of Alstroemeria from another company, they came direct from Holland and arrived within days of ordering...they were healthy tubers and are already showing promise in the greenhouse. My experiences of Hayloft's methods of operation have not turned out well and based on interactions and their excuses I have found them to be far from honest and trustworthy. Avoid Hayloft, you will have nothing but hassle and disappointment.”

Helpful Report

Posted 3 years ago

“I have just received their geranium collection and it is extremely poor. Only one of the 24 plugs had strong roots. I have been a loyal and happy customer for several years but this year I have had problems with each of the three deliveries. I am not sure what has happened this year, so sad but I will not be buying from them again.”

Helpful Report

Posted 3 years ago

“Purchased a selection of Japanese Anemones in 2020. Arrived in plug form which was disappointment although packaging was excellent (I thought). Grew on as suggested but they didn't really do much. Planted out this Spring - only 4 of the 15 ordered actually grew and then after all the anticipated waiting - WRONG SPECIMEN !!! Complained and was sent vouchers immediately by return which I still have ready to spend but I'm no longer very enthusiastic. Once bitten and all that ! But have to say everyone I spoke to or had dealings with was extremely cordial.”

Helpful Report

Posted 3 years ago

“I ordered plants from Hayloft that were in good condition and planted them out but several months later they proved to be the wrong colour. I contacted Hayloft mentioning that I could seek redress via PayPal and was offered a £25 voucher. When this arrived it had the value of £20 on it. Company do not seem to be able or simply do not care to meet their orders.”

Helpful Report

Posted 3 years ago

“I ordered a tetrapanax in September 2020 for delivery in July 21, date came and went so I contacted them, was told they had sent me vouchers for more than the value of the plant because the crop had failed? I told them I received brochure from them but they are that irrelevant they go in the bin, didn't receive any email from them about the vouchers, only the one confirming the original order, was told they'll send me a refund just needs to deal to her manager, still received nothing, don't order from them, all front, there are lots of good nurseries out there with better plants than these but these seem to have Google on side”

Helpful Report

Posted 3 years ago

“I have been ordering from hayloft plants for a while now, we had a few hit and misses with the plants, not growing or being dead on arrival but have just accepted that this ocassionally happens, but this spring/summer has been absolutely terrible, very few of the plants have grown, waste of money this year completely, won't be ordering again”

Helpful Report

Posted 3 years ago

“I ordered a geranium collection and the plants were delivered within the stated time but were totally unsatisfactory. They turned out to be minute seedlings in plugs so small that they had dried out before they reached me. Of the ten 'plants' two were dead and the others showed signs of disease. I complained immediately by email with six photographs of the plants I had just received but have not had any reply or even an acknowledgement . However during the past week I have been deluged with emails from 'Beth at Hayloft' urging me to buy more plants!”

Helpful Report

Posted 3 years ago

“I ORDERED A PENSTEMON COLLECTION OF 6 PLANTS , 2 OF THE PLANTS WERE DEAD THE OTHER 4 WERE OK. I CONTACTED THE SELLERS AND THEY QUICKLY REPLACED THE DEAD PLANTS , THERE MUST BE SOMETHING LACKING IN THERE NURSERY WHEN IT COMES TO CECKING THEIR PLANTS OUT FOR DELIVERY BECAUSE THE PLANTS HADNT GOT IN THE STATE THEY WERE IN OVER THE DELIVERY PERIOD , THEY WERE DEAD BEFORE THEY WERE SENT OUT. I WON'T BE BUYING FROM THEM AGAIN”

Helpful Report

Posted 3 years ago

“I have spent £75 on Hayloft plants, what a total waste of money. All the plants I received were tiny! They were all very weak, drooping leaves and the soil was dried up. Every single one I have had to try to nurse back to health. In all my gardening years I have never had such terrible plants from a gardening company. I emailed the company several times and each time they said it was due to crop failure. Well, they took my money quickly and in return I received rubbish plants! Will never be using Hayloft again.”

Helpful Report

Posted 3 years ago

“FLOWERS NEVER SHOWED UP!!! Really awful experience. For starters their communication was absolutely terrible. Almost impossible to get ahold of someone. My order was placed for my daughters wedding in May 9,2021. I payed the deposit well before that. The day of the wedding the flowers NEVER SHOWED UP!!! and when it was addressed The woman was really rude about it saying "well maybe I owe you a refund" YES! You do owe me a refund.... And to this day a month later we're still chasing the refund and haven't gotten any responses.”

Helpful Report

Posted 3 years ago

“Plant arrived today very disappointed with them one looks dead the other very small not what I expected, I certainly won’t be order from your company again .”

Helpful Report

Posted 3 years ago

“I have just received my ‘Creative images collection’ plants and am just disgusted by the size and quality of the plants. They are tiny, ranging from 1” to 2” and looking very shabby, one of them is half dead. Hayloft have said the advert said they were small but funny I never saw that ? I wanted the plants ready for the Main planting season at the end of May but I will be lucky to have them grown by the end of June (if I can get them to survive that long) I have told Hayloft I do not want replacements, what is point of another 12 tiny scraggy looking plants that won’t be ready for the season. I stopped ordering from Thompson and Morgan due to their poor quality plants and hoped Hayloft would be better. As they say in Yorkshire ‘I’ve had mi pants pulled down’. So, this weekend it’s off to Morrison’s Supermarket to buy some decent quality/size plants a lot cheaper.”

Helpful Report

Posted 3 years ago

“delphiniums arrived today 9th april 2021 , they were so dry the soil fell off and the plants look dead. i had cancelled a part of the order due to crop failure and i am so glad i did. i had already had a refund on clematis in march, when they arrived i did not hold out much hope, i did put them in pots with good compost and they just died. i can not be bothered ringing up again, but hayloft, do not send me any catalogues please,i will go to my local garden centre. I am 74 years old and never seen such bad plants.”

Helpful Report

Posted 3 years ago

Hayloft Plants is rated 1.9 based on 71 reviews