Uber Support Reviews

Name: Uber Support
Rating: 1.12

1.1 Rating 1,598 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 1,598 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 10th January 2025

Anonymous

Uber Support 1 star review on 7th January 2025

Anonymous

Uber Support 1 star review on 6th January 2025

Justice

389

Anonymous

Anonymous // 01/01/2019

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“As an outstanding Uber Driver for over a year I am leaving this platform. I have identified and it happened to me a lot of fraud on their platform regarding all services. Me as a driver had my information compromised as well as me calling customer support is terrible they are misinformed do not understand American banking systems tried to lie to me about my account they still owe me money on I am taking my services elsewhere and have contacted the FBI Cyber Crimes and Arizona Attorney General. One thing I pride myself on is dignity and respect and integrity and it is nothing but a nightmare dealing with these call centers who I believe are in on the overseas scams against its riders and drivers. I've also been scammed as a consumer what was once a great service has turned into a criminal corrupt organization with its delivery drivers and etc. IF they see you have high items they are going to fraud you and fake like they can't find your address and keep your stuff trust me I've went through it myself.”

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Posted 6 months ago

“I have used Uber just a couple of times this last time I was charged 3 times for one Trip would not recommend them at all I would walk before I call them and This is not the only time there is to doing this”

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Posted 6 months ago

“Good taxi service, prompt and polite. But they seem to have a policy of taking out multiple pending transactions. Only two trips took place and 5 pendings were shown. This causes the customer concern and they end up contacting their bank. The customer service team are difficult to understand and when you ask for clarification they put the phone down. They have obviously been told they can do that and move on to the next call-not good. These people need to attend a customer service course.”

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Posted 6 months ago

“How do raise Complaints uber Toll Free: [ ➒⓿➍⓿➊➍⓿➐➒➊ ] Online complain, 24/7)9040+140-791 ( UBER complaint customer service /credit card/ report Transaction),1800-258-8754 (Report online refund related ⑨⓪④⓪①④⓪⑦⑨①, Online Solution..”

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Posted 6 months ago

“They ran 18 “escalations” and still not able toeun background check with checker. They play funeral music while you are on hold, now it's for 1 hour - one same piece of funeral episode. They hire people to Putin a phone and lie about “escalations@ 🤣”

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Posted 6 months ago

“NEGATIVE STARS UBER NEEDS TO SHUT DOWN AND THEY ARE GETTING OUTTA HAND HOW THEY DO THERE RIDERS AND CUSTOMERS CUSTOMERS SERVICE GETS NEGATIVE STARS AS WELL THEY DON'T HELP YOU OUT AT ALL.ITS BEEN ALMOST A MONTH TO WHERE I CAN NOT REQUEST RIDES OR DO UBER EATS.UBER HAS TO DO BETTER.UBER IS A Disappointment to there CUSTOMERS please shut them down.”

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Posted 6 months ago

“I want to share my frustrating experience with Uber Customer Support. They do not care about their customers and only look out for themselves. I had an issue where someone used my information to create an Uber account. When I contacted Uber support about this, they refused to help me and told me I had to pay the $600 owed on that account. They left me with no choice but to create a new account to try to resolve the issue and remove my name and information from an account that was not mine, but it did not work. They proceeded to ban me from Uber Eats and would not refund the $100 gift card that was sitting in my account. Not only is that money just sitting there, but I can't use the account because they banned me due to someone committing fraud by creating an account with my name and information. They were no help at all and told me they had already made a decision and couldn't go back on it. The support manager did not care about the situation and kept saying there was nothing that could be done. The support team was the absolute worst. They truly only care about themselves and the company. No amount of proof will make a difference. If someone is using your information for an Uber account that you are just now becoming aware of, don't even bother reaching out to Uber. They will not solve the issue and will just ban you from using the app under your name. Uber needs to do better; they truly suck as a company.”

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Posted 6 months ago

“They're lack of customer care is the worst I've ever received. Their driver didn't turn up, charged us for the trip and even added a tip for himself. 6.45pm after Ascot, 50,000 people trying to get home. We called their help line and told tough, sorry you need to find your own way home we can't help you. Our driver has lied and we have absolutely no consideration or care that you are stuck with no way of getting home. No, you can't speak to manager, we're so big we couldn't give a flip about your business. Worst ever.”

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Posted 6 months ago

“The fact you can’t talk to anyone including the driver …even when you have a “call” feature on your app no one answers. I was I the “ Uber LYft” pick up zone with 3 other people in a small airport. This lane was about 50 feet long and Driver could not “find me” ?? Inconsistent service, questionable business practice, horrible customer service”

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Posted 6 months ago

“This review is based on the policy and the timeframe allowed for drivers to cancel after accepting the trip. If as customers, we are only allowed to cancel within a certain timeframe, the driver should be held to the same. I’ve been inconvenienced so much by drivers who will accept the trip, drive within 5 minutes of my location and then cancels. Then I have to wait another 15-20 for Uber to find another driver that will accept the trip. Not to mention, that driver might be 15 minutes out as well. It’s awful that Uber allows drivers to cancel in such short distance from the rider.”

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Posted 6 months ago

“3 hour wait. It’s not right drivers can take a fayre then bin it.”

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Posted 6 months ago

“Uber picked up my 13 year old daughter and 16 year old daughter after 11pm at night taking them to locations and bringing them back in the early morning hours (3am) without my (father and mother) knowledge. For several nights in a row until I caught on. Imagine a stranger picking up your minors without your knowledge. Drivers don't care enough of their community to bother to ask or to deny. They are in part responsible for putting children in danger and possible negative situations.”

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Posted 6 months ago

“Never received my food,3 different drivers showed on the they will deliver the food. The first driver called straight away and said restaurant gave my food to someone else and she can’t deliver.I was on the app trying to locate the delivery guy while someone from restaurant called to ask if I received it and advice to call uber and ask for the driver. Called and said to wait 10-15 minutes as the driver is near only to find a random pavement picture on the app. Headed to the restaurant and my food was there. No call from second delivery guy nor did he answered my calls (or we are not allowed,in the app had the option contact the delivery person) Paid for food and never received! Customer service not helpful,did not want to cancel the order on the first call and said to call again if I don’t receive they will cancel again-meant time the guy post a random picture and said yes he did follow the rules and tried to contact but never happened. I have videos and picture also screenshots proving otherwise. Scammers! Rubbish rubbish rubbish”

Uber Support 1 star review on 26th June 2024

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Posted 6 months ago

“All I wanted was to mail a flat rate package to a P.O. 1 mile away. I'm a handicapped senior. The Uber connect wouldn't work errors, finally, then no cash option which is offered online description. Called ride Uber and was told to go through online only and then hung up on. I am so sick of sorry A-s customer service and sh--ty online errors and companies that have so much business they become horrible at what they do and do not care. Well I won't use them and anyone I know I will tell. One day you might become obsolete and I will welcome it.”

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Posted 6 months ago

“I hired Uber to pick up my dinner last night an illegal alien pick up my dinner and took it home for himselfI hired Uber to pick up my dinner last night an illegal alien pick up my dinner and took it home for himself Uber support is useless and was no help”

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Posted 6 months ago

“There is no option to ask questions, follow-up, talk to a person and not a bot, or indicate you have an issue not listed. And the available answers usually don't match the app, so their "solution" doesn't actually work.”

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Posted 6 months ago

“I was happy at first when you were atleast provide proper services but now in emergency, drivers cancel ride and waiting time is more than 30 mins. because of that I was rejected from my interview even after being ready 30 mins before because uber drivers cancelled booking and waiting at least don't give fake hopes that your diver will come... I would've chosen other way. Please solve this issue...”

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Posted 6 months ago

“Uber is best company in world.provide cab service with maximum support thanks uber”

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Posted 6 months ago

“I don’t normally provide feedback, and i’m truly sorry for having to write this review. However, it pains me to say that Uber support has to be the worst group I have ever worked with regarding assistance needed for multiple account discrepancies associated with an Uber ride and driver account. Before reaching out to Uber support, I had Xfinity cemented at the top of my list of extremely negative experiences. Unfortunately my numerous unprofessional interactions with Uber support has now forced me to revise my list, and unequivocally place them at the top in first place. Providing a brief background, I have carried employment titles as a Helpdesk agent, Technical Analyst, and Customer Service Supervisor. With that being said, i'm highly confused as to why Uber feels that there would be any minoot advantage to not allowing customers to speak with an associate within the Uber ride share department. With all the highly intelligent minds that contributed to the success of Uber, it makes it difficult to assume Uber was unaware they would be sacrificing “Positive Customer Experience & Feedback” when such a decision was made. Which makes your decision horribly apathetic. I have been going back and forth with Uber Support via telephone and email for a little over a week, and my Uber accounts are still unresolved. The results provided to me from my interactions during this time period have been an “Uber Support Team” with an extreme inability for “Active Listening”, along with a culture that supports employees being argumentative, and releasing the line on customers as normal treatment. In addition to their horrendous day to day customer treatment. The Uber Support Team have and will consistently display their limited system knowledge, and then close the customer experience with an absolute refuse any/all requests for escalation to management. Its unfortunate to have to provide such negative feedback, however I don’t necessarily believe in approaching the table with multiple complaints with no possible help or opinion on the resolution or start to a improvement. My opinion is, if you have to use the associates you currently employ then they need immediate retraining extensively. And my final opinion regarding the start toward improvement would be to provide an avenue for customers to “speak” to an Uber associate who can actually address and resolve account issues tied to their “Ride” account while on the phone. Thank You”

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Posted 6 months ago

“Uber pushed the complaint to lawyers, saying I would be charged 1,00 which would be reimbursed. I was then told, vie email, that it will cost me twenty something and I would be charged this every month until I cancelled. When I complained about this I was sent to "expert" and charged $5.00 Some racket! I lose time, money, food (spoiled while I was walking home), health (I can't walk very much without falling and the walk home was about 3 miles during which time I fell once and almost fell two other times.”

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Posted 6 months ago

Uber Support is rated 1.1 based on 1,598 reviews