Uber Support Reviews

1.1 Rating 1,714 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 1,714 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does Uber Support deliver? How long does Uber Support take to deliver? Does Uber Support deliver on time? How is accuracy and good condition of items delivered by Uber Support?

Returns

Customer Service

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How does Uber Support deliver?

Helpful Report

(2 weeks ago)

Uber Support delivers items by Own Driver and Courier.

Helpful Report

(2 weeks ago)

59.09%

Industry Average

“ Big let down. I ordered uber eats and was notified about my delivery driver and contact information. She refused my calls 5 times. Then when she finally answered, she (Sabrina) was very rude and just hung up on me. Then I got a notification that a different driver had my order. Of course my dinner was not even a little warm when it arrived. Too bad I can not actually call Uber. ”

- Anonymous

“ I was charged for a delivery I did not receive because the driver did not have her ID upon arrival at the store. Unacceptable and was not refunded despite multiple correspondence with uber. Will never do business with them again! ”

- Anonymous

“ Absolutely the worst customer service ever!! Tried to reach them about a delivery that was supposed to be 10 minutes but went 25 minutes beyond the time and paid priority “sorry nothing we can do” click wouldn’t even let me give a response. ”

- Anonymous

Uber Support Reviews

Delivery - Average