Uber Support Reviews

1.1 Rating 1,405 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 1,405 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Returns

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How quickly does Uber Support resolve customer queries?

Helpful Report

(1 week ago)

Greater than 36% of reviewers feedback is Uber Support resolves customer queries within an hour.

Helpful Report

(1 week ago)

70.74%

Industry Average

“ Uber customer care 📞8590246257 call now. Ola helpline number 8590246257 call now 24*7 available service. My good experience in uber cabs. One time I booked a cab in uber. Some i reason I cancel my plan. Then I call ola helpline they refunded my money within 5minutes.0% fine. Such a good company uber. ”

- Vijay kumar

“ Terrible customer service. ”

- Anonymous

“ So I had a few issues with canceling Cooper one in a charge that was unfamiliar, so I got on Uber app and got on the chat with customer service. Her name is Faith, and she was by far impeccable with her customer service and professionalism! I want to give Faith a HIGH FIVE for making my Uber experience that much more enjoyable! Thanks Uber for having people like Faith! She made an awesome impression on your company and myself! ”

- Jace Bohn

Uber Support Reviews

Customer Service - Good