Hermès Reviews

Name: Hermès
Rating: 1.54

1.5 Rating 206 Reviews

13 %

of reviewers recommend Hermès

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Metrics

1.5

Based on 206 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Monica E (Cim)

Hermès 1 star review on 22nd November 2022

Anonymous

Hermès 1 star review on 6th October 2022

Kate B

Anonymous

Anonymous // 01/01/2019

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“Customer service is not worth the time you spend, writing emails, replying to theirs, lousy static phone # and agents that have spelling problems. Just save your time and effort. They are not worthy of respect given.”

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Posted 1 year ago

“For once, my husband got an early start on his Christmas shopping and bought me a gift from Hermes on November 20, 2022. He gave it to me on Christmas Day. I needed to exchange it as it fits small. They refused to allow me to exchange it because it had been more than 30 days. They have no holiday return policy!! Literally every luxury retailer, including Cartier, allow for exchanges until the second week of January. Now I have a gift that is useless. Definitely not doing anymore holiday shopping with Hermes ever again.”

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Posted 1 year ago

“Do not use there next day service,5 days later and my parcel is still not delivered.”

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Posted 1 year ago

“I bought, based on the picture, 5 of their new nail files-online showed an orange box with two long nail files. What I actually received is a tiny white box with miniature sized nail files. At 45$, I should get what was online. Customer service was useless except to tell me I couldn’t return them as I was outside the return date, which I already knew. I was told to email, and received a stock answer. I have purchased many items over the years large and small- NEVER AGAIN1”

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Posted 1 year ago

“I would say lets start with maybe a ZERO review. The product is over rated, I have travelled around the world, and there are nicer models and material quality than Hermes. Last time we visited Paris we tried to get an appointment in the store every day, and they kept saying sorry they don't have any availability. We decided to visit the store and the staff were so rude and self centered. I was turned off by the entire experience, and I would not return to give them my $$$. My $$$ is green, and I will spend it where I want, when I want. Hell with Hermes COMPANY, they treat people like S*** and people keep going back to them. let their product rot and sit when no one buys their over priced bags and products.”

Helpful Report

Posted 2 years ago

“Do not buy from them. Criminals. Spent $700 on a bracelet that scratched after one use. Terrible customer service - even though I purchased online- their response was for me to bring it to a boutique. When I pushed back and said that was unacceptable- they said they couldn’t fix it because it was gold plated. And even though it was less than a month since I had purchased- they wouldn’t take it back (way to back your product) I will never even look at another Hermes product and will use every available outlet to let everyone know what a sham company they are!”

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Posted 2 years ago

“Corrupt as they come to buy a handbag you need to be profiled and vetted vriminsls”

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Posted 2 years ago

“Beyond terrible customer service that pales in comparison to real luxury brands. After an online order shipment was lost, I was forced to wait 20 days to even get someone to consider a refund; this took several calls and the wait times on the phone were over 30+ minutes before someone would answer. Their inept customer service people couldn't comprehend that since the shipper lost the package, it was then an issue between Hermes.com and FedEx not me-the customer. Their policies are beyond asinine and now I understand why even my richest friends look down on this brand.”

Helpful Report

Posted 2 years ago

“Will never be purchasing from Hermes ever. Received the Oran sandals for my birthday on June 6th, unfortunately the size was small and emailed to exchange it but they instead gave instructions to return it. I returned the item the next day for a refund so that I can place an order for the right size. According to their policy, it takes 15 business days for a refund. As of today, it’s been well over a month. Nothing from Hermes despite trying to email and call severally. No one ever picks up. At this point, it feels like borderline fraud. The right size is out of stock but not even interested in any of their products but it will be great to get my money back. Don’t know what the next step of action is to get my money.”

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Posted 2 years ago

“This is my sandals after just about two months of light use”

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Posted 2 years ago

“I purchased a belt and belt buckle two weeks ago that were absolutely beautiful. Within two weeks, the buckle looks like it's about 25years old. All scratched up and looks terrible. I've literally only worn it to the office in a professional setting and it looks like I've worn it bull riding. Stopped into Holts to see what can be done and the only option is to send it away for a buffing (would take two months) and you only get one free polishing so that would be it. I have belts I've bought for $20 from the Bay that look better after 20 years than this one does after two weeks. So so so dissapointed. Was a big treat for me to purchase this for myself.”

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Posted 2 years ago

“DC store is a joke. Th SA’s are rude and annoying. Had an appointment and had to wait 20 min while there were only 2 other customers in the store. Finally came out from the back and no apology. My time is more valuable than theirs. I spend a fortune at Hermes and I’ll never do business in DC again.”

Helpful Report

Posted 2 years ago

“Worst customer service ever! When you order from them they don't tell you that a signature will be required for delivery. Once you discover that, you will find out that you can't have the package diverted to a FedEx office store where you can sign for it like EVERY OTHER THING I HAVE EVER ORDERED. Either they or FedEx will also not accept a FedEx signature release so you will have to sit at home for up to 11 hours until they deliver it. NEVER AGAIN. They have nice stuff, but not that nice.”

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Posted 2 years ago

“awful - not possible to return order Worst customer service ever - impossible to reach via phone - hours long wait and very rude support SHAME !!!”

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Posted 2 years ago

“Worst customer service I have ever seen.The price you pay, Wal-Mart has more respect for your business”

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Posted 2 years ago

“Terrible customer service. I ordered a gift for my sisters 50th birthday on 09 April. FedEx apparently delivered to my house on 19 April 2022 and the item was signed for by a name I do not recognise. FedEx didn’t deliver to my house, they have admitted that they have delivered to the wrong address. Having called Hermes they have advised that FedEx have to retrieve the parcel and deliver to me! FedEx have had 4 days to “retrieve” this parcel and they have failed to do so. I have asked Hermes for a full refund as I have not received the items that I ordered and they have been sitting on this request for 3 days now advising that it is “with management”. To make matters worse, I have had to submit a sworn written statement to Hermes confirming that I have not received my order despite the fact that FedEx have confirmed to Hermes that they failed to deliver to the correct address!!! This company are shocking snd I will NEVER order from Hermes again due to this experience. You cannot brand yourself as a luxury goods retailer when your customer service is far from luxury.”

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Posted 2 years ago

“Hermes.com has zero customer service. Website has zero indication that they will send package signature required. When you ask to have the item held at a shipping facility they just say wait and we can refund you or we can ship it to another address in your state. That makes zero sense. Not everyone has the time to sit at home waiting for a package to come. The reason of having it shipped to my house was for delivery access. Why would I want it shipped to another address only to have to get the package forwarded to me. There is zero customer service. For a luxury brand that prides itself in service and quality, your customer service is a 0. No quality and no service. Louis Vuitton has better customer service than your customer service department.”

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Posted 2 years ago

“This is a French Luxury Goods company (based in Paris) who sell items such as perfume, is not the courier firm. If you have criticism for the courier firm, use Evri (name they are now known as). This is Hermes.com, the courier firm were Hermes.co.uk”

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Posted 2 years ago

“Your shop at Embassy in Bangkok sucks. They keep we waiting for more than 20 minutes and dont let me in just because they only have two sellers at that time. And they only let so many customers in according to the number of sellers they have. Bad marketing !”

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Posted 2 years ago

“parcel delivered very happy”

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Posted 2 years ago

Hermès is rated 1.5 based on 206 reviews