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Hobby Lobby Reviews

2.0 Rating 408 Reviews
21 %
of reviewers recommend Hobby Lobby
2.0
Based on 408 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 50%
Accurate And Undamaged Orders
Greater than 70%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2 out of 5
Returns & Refunds
Returns Process
Could Be Better

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Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 27th December 2024
Allyson Evans
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 1 star review on 29th July 2024
Anonymous
Hobby Lobby 5 star review on 3rd July 2024
Michelle R. Schofield
Hobby Lobby 5 star review on 3rd July 2024
Michelle R. Schofield
26
Anonymous
Anonymous  // 01/01/2019
I went to Hobby Lobby the first week of December. All the shelves in the Christmas section were EMPTY! What the heck! The only items left were dish towels. What a poor excuse for a store!
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Posted 1 year ago
purchased online some chairs tried to return was told need to ship back to OK and now I am stuck paying the shipping back to them I am out in California be careful when buying online.
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Posted 1 year ago
first time in the store and i was looking for gel pens. One associate was kind enough to show me physically where some where and then said there is more in the art department. I had no idea where is was i asked another associate and she said in the art department. This is the reason i order online and stores should not be open if they arent going to help customers!!!
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Posted 1 year ago
My First Time Here AR Hobby Lobby The Staff Were So Friendly And Help Me What I need,Located Virginia Beach 23452
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Posted 1 year ago
Placed order online. They did not use my complete address and order was returned. ( not my first order) Said order is lost ON ITS WAY BACK TO THEM. They want ME to track it. They have my money, I have nothing. Customer service my rear end. BBB report coming.
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Posted 1 year ago
Shame on you hobby lobby and your decision to exclude any holiday/ religion other than yours. With all the hate going on in the world right now, you are certainly a part of the problem. Doesn’t your religion purport love and acceptance, sadly your chosen policy goes against that belief. Shame on you, what a sad statement your organization is making. I will make sure to never shop in your stores, alert all through social media of your chosen exclusion of those with a religious belief other than yours and how your organization is part of the hate we are all currently facing.
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Posted 1 year ago
Hobby Lobby has a wide selection of mostly cheap decor items imported from China, and some craft and sewing supplies. Their prices are reflective of their mass produced imported product lines. Two things really bother me. First, while Hobby Lobby overtly pushes religion, with kitchy little signs, Christian music and books, etc, they treat their employees with a shocking lack of basic human kindness. Case in point, I regularly see employees standing on very tall ladders, stocking heavy items on high shelves, with no safety rails at the top of the ladder, compared to the safety ladders you see at other big box stores. There is absolutely NO regard for the safety of their employees. Is this really WWJD? Secondly, Hobby Lobby was involved in a law suit in which they refused to provide health insurance coverage for contraception for their overwhelmingly female staff. To further illustrate the sexist point, I see no women in management positions. The men who comprise their management adopt a stance of grim overlord vigilance, while the female employees scurry around looking like oppressed underlings. It is shocking to observe this kind of antiquated sexism displayed in the year 2023. Promoting a wholesome image appears to be their aim, but religious hypocrisy and sexism are in reality the guiding principles at Hobby Lobby.
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Posted 1 year ago
Line was open when I got in it. Got to register and staff said closing you can go to the next lane. 930am. It's wasn't like she was going home. Went 2 registers down and was messing with some paper. Could have check me out 1st. Needless to say I left without making a purchase.
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Posted 1 year ago
Hobby Lobby might be owned by Christians, but the managers must not be. They will lie to their employees, not let them work in their designated areas. The managers make you work all over the store then get upset when your area is a mess because you were never in it. As a customer, I will never set foot in one again after seeing what goes on in a store. Plus, their merchandise is highly overpriced anyway.
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Posted 1 year ago
I’ve never been the one to pull the race card, but yesterday I was racially profiled/humiliated/embarrassed. My son and I went to purchase supplies for his business at Hobby Lobby I paid for the supplies with a hundred dollar bill. The cashier instantly call for a manager. Manager took my money, to another register, came back to me, holding the hundred in the air, loudly telling me, she wasn’t gonna accept my money, because it wouldn’t scan, and I should maybe take it to the bank, maybe they will take it, maybe not, insinuating I was trying to pass a counterfeit bill. I politely asked her to scan it again. She then told me, that she couldn’t, because their machines wasn’t warmed up. “Make this make sense” 🤔 So that means, she never scanned my money in the first place. I then told her, to warm all the machines up and I’ll wait for her to verify my real money!!! She also told another employee that, I could say whatever, she don’t care. She totally embarrassed me in front of a line full of people. After her last statement, I told her to stop talking to me, and get to verifying that money. She then said she will take the money, only because she’s choosing to. Wow Hobby Lobby, in Cedar Hill, Texas store number 247, “Ms Marilyn” is a real racist!!!! Hobby Lobby need to get it together!!! 😡 I am a hard working, black mother, thank you for disrespecting me in front of my 15 year old son!!!
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Posted 1 year ago
Hobby Lobby Christmas merchandise didn't have me in mind as I couldn't find any brown Santa Claus or Nut Crackers I was very disappointed. I haven't patronized this establishment since last year.
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Posted 1 year ago
1st off have always had great experience at dover delaware store #944. When I was in there on 6/29/23 with my aging mother cashier Teresa B. could not have been any more patient,kind or friendlier especially towards my mom which was a true blessing. A big shout out to Teresa!! Thank you so very much 🇺🇲
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Posted 1 year ago
This is no longer an arts and crafts store. As cashier told me today they are becoming a four seasons store. Guess that means those after Christmas clearances are no more. ??? They reduced craft sections last year, again the first part of this year and I. The last 3-4 weeks even more home decor that is overpriced instead of craft stuff. No need to shop there for craft stuff. They only carry a tiny bit of their brand and it’s overpriced. Shame on you hobby lobby. You need to change your name.
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Posted 1 year ago
SHEILA at your FAIR LAKES STORE This employee at your store should be commended on her outstanding customer service Called store to check on laminating paper and Sheila went above and beyond to give me the answer Truly made my day TEN STARS FOR SHEILA
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Posted 1 year ago
These people saying to boycott Hobby Lobby because they're homophobic or anything else to do with politics are idiots, they hire all kids of degenerates. The reason you should boycott Hobby Lobby because they treat their employees like garbage and they're not truly a Christian company in any sense. I wouldn't treat a dog the way they treat employees. Warehouse and instore both. Shame on David Green for letting this company be run the way it is. Every single manager needs to be fired and rehired as an associate to actually work for their position. I guarantee 90% of them wouldn't make it back to where they were by the sweat of their brow.
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Posted 1 year ago
ordered on line the end of April. They changed the order date to May 2. They said ship date was May 4th, which didn't happen. DHL will not allow me to track. 3 emails to customer service yielded no results. Reps didn't seem to care and they haven't even bothered to return my 3rd email. I will NEVER ordered from them again. EVER. Customer service sucks. Bad attitudes. They took my money but won't help me find my merchandise.
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Posted 1 year ago
Reference To: Store # 540, Mt. Dora, Fl. Employee Sarah, Fabric Department. I want to personally compliment Sarah on her work ethics and kindness. My fabric was backordered for a month. Sarah found out this fabric was discontinued so on her own, she searched other stores to find enough fabric to fill my order. I'm so please there are workers out there to take the extra mile for their customers. As a company you should be very proud of her devotion to her customers. It's about the helpful and kind employees that work there and that's why I continue to shop Hobby Lobby. Thank you, Sarah, again, you get a 5 star from me!!!!
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Posted 1 year ago
I find it hard to support a business that supports homophobia. And whose founder smuggled cultural artifacts.
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Posted 1 year ago
Racial profiling by management and employees. Ease dropping on your conversations and asking personal questions like they know you. Felt very uncomfortable when this older woman start talking to me for such a long time and I didn’t know her. Prices are too expensive compared to other places. Need to hire more people of color and treat them fairly.
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Posted 1 year ago
Want to give a review on our cashier yesterday at Lufkin, TX store. Erica V was the sweetest most pleasant person. She was efficient and checked to make sure we got sal prices on everything. She was kind and cheerful and made it enjoyable to have shopped there. We truly came away happy and feeling appreciated.
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Posted 1 year ago
Hobby Lobby is rated 2.0 based on 408 reviews