Name: Holiday Autos
Address: Victoria Gate Chobham Road Woking, Surrey
Rating: 1.07

“We weren't able to pick up the car from Rome airport because we only had Amex and a debit card. We'd already paid our deposit using Amex with Holiday Autos, and it wasn't made clear to us that we might require a different card for the pick-up. The car hire company (Goldcar) asked us to call Holiday Autos in order to transfer the booking to another company within the airport, the majority of which accepted either debit or Amex. Holiday Autos refused to do this, and declared us a "no-show". They then hung-up when we asked for a refund. We were left stranded at the airport until we were able to arrange alternative travel to our destination, and missed much of the wedding we had traveled to Italy to attend.”

Helpful Report

Posted 5 years ago

“Bunch of cheats; I had booked and cancelled with one day as it showed free cancellation; but they refusing to pay back saying money held with insurance company. Pls request you to avoid at all cost..they may seem cheap but end up paying more. Pray that the company shuts down to prevent more people for cheating. Guess cheating is in management and blood..”

Helpful Report

Posted 5 years ago

“Avoid this company. If you are delayed or time of pick up changes by over 2 hours they cancel your car hire and will not refund. Hard to speak to anyone about this and the fob you off. The is no complaints contact number either. Rip off company”

Helpful Report

Posted 5 years ago

“Very poor service! The let you book with a debit MasterCard but only after cashing in the rental price they send an E-Mail quoting that you need a credit card and that a debit card is not acceptable! Not really bad-but inconvenient!!!! Then at the rental company it is set clear that also you need to present a flight ticket back to your home country or a rental cannot be issued! Already a rental not suitable for travelers! The more annoying it is that you’re not provided with a phone number but a live chat robot which doesn’t offer any solution! Lucky enough the guys from the rental service had a number which worked as the one quoted as result of a google search doesn’t work! The guy on the phone then is barely understandable and tells you the „case will be dealt with within 48 hours to 21 days“ Result: WE BOOKED SIXT!!!!!! Cause this is no service but fraudulent ripoff!!!!”

Helpful Report

Posted 5 years ago

“Holiday autos is a crappy company which lies on the advertising, "no extra cost" which is a lie. I'VE RENTED A 7 SEATER IN BARCELONA FOR 6 DAYS AND IT ENDED UP COSTING ME 200€ EXTRA. So altogether 6 days costed me 360 euros and they quoted me at first 160 with unsurance. Never again!!!”

Helpful Report

Posted 5 years ago

“AVOID AVOID”

Helpful Report

Posted 5 years ago

“They couldn't take the 500€ desposit on my credit card as they advised my card is not acceptable. I asked to take another card they advised they can't because i booked the car rental on my credit card- this was odd. They gave me options: to take up additional car rental insurance with them or cancel the booking. I called my bank to investigate the problem. They advised the card wasn't the problem it's the car rental merchant. I tried calling holidayautos many times could not get through. I had to pay additional £120 for car rental insurance. The car i recieved was in poor condition and filthy. I requested a full tank fuel. I recieved an empty tank. What was interesting the same scam happened to another customer i met on my flight to Turkey. This is a win-win scam. I would recommend not to meet and greet as they put you in predicament situation. 17.10.2019 Just received an email from holiday autos. They are not apologising. They are saying in Laymans terms, " its not our problem, get over it ! " I believe all the positive comments on the websites are fake. Please avoid. I have been conned. Please share this and spread the word.”

Helpful Report

Posted 5 years ago

“Avoid these people at all costs. 10 day rental on Crete - first car so worn out gear selection was only possible with much effort. They had no car to swap it for 3 days then the replacement was even worse. Dangerous in fact. Complaints process poor. They have just offered €15 compensation! They sub-contract to cowboys who put lives in danger. Avoid”

Helpful Report

Posted 5 years ago

“Absolutely avoid at all costs Absolutely avoid at all costs! Will ruin your holiday or hire experience. I booked a car through holiday autos. Only once booked do they mention that you have to have a valid credit card for collection. But they are happy to take the money from your debit card. Once booked and the money is taken there is no option for a refund or cancellation. The biggest scam artists out there. They have no customer contact number and the website is awful to navigate once a booking is made. Avoid, Avoid, Avoid!!!”

Helpful Report

Posted 5 years ago

“I Wasn't Allowed To Rent The Car I recently booked a rental with Holiday Autos (Holiday) for a car in Romania. It turns out I now need an International Driver's License (IDL) to rent a car in Romania. I don't have an IDL. The IDL was not in the main list of items Holiday had included in the things I needed to show to the rental agency. Instead it was in fine print on the rental voucher not on the main booking page. See the attached image for the information they sent. It was a very lazy way to communicate the required documentation. I suppose this is technically legally permissible (maybe), but it was very unclear and poorly communicated. It caused me a lot of stress when I went to get my car with the agency and was rejected. I had to cancel two hotel nights and find a new accomodations in the city at 10pm. I had to totally change the trajectory of my trip. And when I chatted with their online support, all I got was a "sorry, you signed the agreement, we will not give you a refund and there are no exceptions. Anything else we can help you with?" They did not say they would note that the wording on the site was unclear. Nor did they say they'd even look into it. They simply said I couldn't have any refund whatsoever (on the rental I am not legally allowed to take out). Please note this company does not have good customer service. I understand I technically probably legally was in the wrong. But, do you really want a booking agency playing tricks on you or being unclear when you're traveling?”

Helpful Report

Posted 5 years ago

“I booked my car for the 13-day period on the 04th September 2019. Holiday autos sent me the confirmation and all the other info need it to pick up the car. On October 5th the shuttle of the car supplier Del Paso took me from the airport (arrivals) to their office outside the airport. At Del Paso's office I gave all the information to pick up the car to the desk lady Lynda. Lynda in the meantime left the desk 2 or 3 times and then went back to the desk to tell me that she couldn't give me the car because my name was blocked in their computer. I asked Lynda what she meant. I asked for more information and she told me that she had no information and that unfortunately she could not give me the car if my name was blocked on the computer. At the 4pm while I was in the offices of Del Paso I immediately called Holiday autos I spoke to Francisco who told me that he could not solve the problem with the supplier because if they did not want to give me the car Francisco (Holiday autos) could not do anything about it. I asked if he could book me another car with another supplier and he told me that the best price was 300 euros. Then he told me that if I didn't want to pay 300 euros for another car I would have to email holiday Auto explaining the problem. I was stuck in the offices of Del Paso without a car and without a cheap solution to go to my destination and start my holidays. Practically my holidays were destroyed because I was without a car. In the Costa del Sol it is essential to move from one destination to another without a car. Buses are not many and there are no other means of transport. For this reason always with Holiday autos I always booked a car every time I visited this part of Spain. Francisco Holiday autos just told me that there was no other solution sent me my booking again by email! Clearly with my booking I couldn't do anything about it so I contacted Holiday autos again at 16:45 pm of 05/10/2019 and I spoke to Emerson who instead sent me a link where I could start filling my complaint. I left Del Paso's offices around 5:30 pm and set off in a taxi to my destination and spent 65 euros of taxis. On the day 07 October 2019 I started to fill my online complaint through the link that holiday autos sent me but unfortunately I could not finish the procedure online because it gave me a system error message. I called Holiday autos again and spoke at 15:26 on 07/10/2019 with Sohen. Sohen has taken my complaint through the phone. Now I am without a car Holiday autos still has not refunded me the amount i paid but especially my whole holiday was ruined because I do not know how to move and how to get to the places I had planned to visit. I had to cancel appointments etc etc.”

Helpful Report

Posted 5 years ago

“I booked my car for the 13-day period on the 04th September 2019. Holiday autos sent me the confirmation and all the other info need it to pick up the car. On October 5th the shuttle of the car supplier Del Paso took me from the airport (arrivals) to their office outside the airport. At Del Paso's office I gave all the information to pick up the car to the desk lady Lynda. Lynda in the meantime left the desk 2 or 3 times and then went back to the desk to tell me that she couldn't give me the car because my name was blocked in their computer. I asked Lynda what she meant. I asked for more information and she told me that she had no information and that unfortunately she could not give me the car if my name was blocked on the computer. At the 4pm while I was in the offices of Del Paso I immediately called Holiday autos I spoke to Francisco who told me that he could not solve the problem with the supplier because if they did not want to give me the car Francisco (Holiday autos) could not do anything about it. I asked if he could book me another car with another supplier and he told me that the best price was 300 euros. Then he told me that if I didn't want to pay 300 euros for another car I would have to email holiday Auto explaining the problem. I was stuck in the offices of Del Paso without a car and without a cheap solution to go to my destination and start my holidays. Practically my holidays were destroyed because I was without a car. In the Costa del Sol it is essential to move from one destination to another without a car. Buses are not many and there are no other means of transport. For this reason always with Holiday autos I always booked a car every time I visited this part of Spain. Francisco Holiday autos just told me that there was no other solution sent me my booking again by email! Clearly with my booking I couldn't do anything about it so I contacted Holiday autos again at 16:45 pm of 05/10/2019 and I spoke to Emerson who instead sent me a link where I could start filling my complaint. I left Del Paso's offices around 5:30 pm and set off in a taxi to my destination and spent 65 euros of taxis. On the day 07 October 2019 I started to fill my online complaint through the link that holiday autos sent me but unfortunately I could not finish the procedure online because it gave me a system error message. I called Holiday autos again and spoke at 15:26 on 07/10/2019 with Sohen. Sohen has taken my complaint through the phone. Now I am without a car Holiday autos still has not refunded me the amount i paid but especially my whole holiday was ruined because I do not know how to move and how to get to the places I had planned to visit. I had to cancel appointments etc etc.”

Helpful Report

Posted 5 years ago

“I booked a car through this company for hiring from a company to collect a car from Milan Airport. The car company wasn't at the airport as described but more than 5 miles away. I had to book an additional car with a company that was at the airport. When claiming my money back or registering a complaint for initial booking. They clearly have no interest or response to dealing with the complaint. As they have just sent me a email for 2 months to say they are looking in to it. There are no telephone numbers to call. They quickly took the company I originally booked with off their search engine. If you have a problem your on your own!”

Helpful Report

Posted 5 years ago

“I booked a car through this company for hiring from a company to collect a car from Milan Airport. The car company wasn't at the airport as described but more than 5 miles away. I had to book an additional car with a company that was at the airport. When claiming my money back or registering a complaint for initial booking. They clearly have no interest or response to dealing with the complaint. As they have just sent me a email for 2 months to say they are looking in to it. There are no telephone numbers to call. They quickly took the company I originally booked with off their search engine. If you have a problem your on your own!”

Helpful Report

Posted 5 years ago

“Steer clear of them, they are only out to get your money. I booked a car rental through Holiday Autos and needed to cancel it. I first when online and tried to cancel my reservation through their website, but every time I clicked on the cancel button in my reservation it didn't go through eventhough they say you can cancel. Then I tried calling their customer service to cancel it but I got a recording saying they were closed and to call back, yet their website says 24/7 customer service. False! When I finally got a hold of someone in their customer service it was a few days later (after the start of my original booking) and they said since it was past the booking, eventhough I didn't get the car, they would still keep my money. Be very careful if you use them because they have false advertising and aren't there to support you when you need it. They will also look for any reason to swindle you and keep your money.”

Helpful Report

Posted 5 years ago

“I arrived at Glasgow airport on fri 27 Sept 2019. I decided to rent a car using holiday autos. They charged my debit card 146 pounds but only in the confirmation receipt did they say I needed a credit card to secure the car with Easirent but that I shouldn't worry they were here to help. This is a lie. It was impossible to reach anyone from holiday autos and the only contact numbers were easirent who said I had to deal with holiday autos. I am trying to resolve this with holiday autos who basically blame the customer. I have simply been ripped off and now they say I didn't present the correct papers at the rental desk... I never went to the rental desk as it is not in the airport. Do not use these brokers they are crooks - a total scam - and I wish I had checked them out before. I wish I could give them zero.”

Helpful Report

Posted 5 years ago

“Worst car rental experience I have ever had. When I arrived I was told I had to pay £850 deposit which I wasn't told about. I was then told I had to pay for europcar insurance on top of the holiday autos insurance I had already paid for. The europcar staff were very rude and told me it was my own fault for not booking with them direct.”

Helpful Report

Posted 5 years ago

“Worst car renting experience I've ever had. Had £850 deposit to pay when I arrived which I wasn't told about, and then had to pay europcar insurance on top of the insurance that holiday autos charged me for. Europcar staff were very rude and told me I should have booked direct. What a disgrace.”

Helpful Report

Posted 5 years ago

“OMG I wish I'd read these reviews before choosing these crooks! Nearly everyone here has been charged additional insurance. In my case I was already fully covered through the broker Autoeurope with whom I'd booked the day before. Autoeurope advised me that the only thing I'd be charged for on my credit card would be £150 deposit (to be refunded upon return of the car). Like others, I was exasperated with the appalling customer service agent who kept me waiting over an hour because he couldn't remember his PC password. He handed me the keys and asked me to initial the 4-page contract and sign at the end but never mentioned he'd sneakily added additional insurance for £101. I just signed without reading it through and got the surprise at home when I saw my bank statement. As you can see, there are several pages of people who've had this done to them. Avoid, avoid, avoid Firefly!!”

Helpful Report

Posted 5 years ago

“Hi I don't know how that company works in others countries but I really wish to warn people to not rent by them on mannorca. I unfortunately done it on website they offer me £70 for six days I spent £240. They using other company there named goldcar I hate them as well 3 hours waiting to colect car pervy people work there. There was 50peoples in the queue most of them need to wait 2 or 3 times in queue everyone was completely enoyed because paid extra huge money”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 5%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Holiday Autos Reviews