Holiday Autos Reviews

Name: Holiday Autos
Address: Victoria Gate Chobham Road Woking, Surrey
Rating: 1.07

1.1 Rating 516 Reviews

1 %

of reviewers recommend Holiday Autos

Company Reviews

Questions

Metrics

1.1

Based on 516 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 5%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0871 472 5229

Location:

Victoria Gate Chobham Road Woking
Surrey
GU21 6JD

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Holiday Autos 1 star review on 17th September 2024

Colin Smith

Holiday Autos 1 star review on 7th March 2024

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Holiday Autos 1 star review on 24th January 2023

John Jeffkins

Holiday Autos 1 star review on 12th May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They managed to ruin our holiday before we even left the airport. Wasted so much money on this company. Paid for a car which we we weren't allowed to have due to a minor issue which could have been resolved if they actually operated 24 hours like they claim they do. It was 7pm, we phoned for at least an hour from Greece but no answer. The website was down too - couldn't access from Greece so there was absolutely nothing we could do except for spend an obscene amount on Taxis for the duration of our trip. To top it off - the staff we spoke to once back in England were beyond rude. Id advise to think again if your considering using Holiday autos”

Helpful Report

Posted 5 years ago

“Can’t believe I didn’t check out these reviews before I booked as I could have saved myself a LOT of grief and cost! Booked a rental car for Zakynthos, Greece and when we arrived to collect the car we were told the booking was cancelled- they call it a No Show. We were only 1 hour and 15 minutes later than the time I’d booked but actually even if you arrive 1 minute after the collection time then they close the booking and mark it as a No Show. The local car provider are totally in on this, they told us that we would be refunded for our deposit and we’d get an email from Holiday Autos within 24 hours confirming everything. We never received the email and or a refund. I am taking this up with my credit card company. The local provider, Add Car, then offered us another car which cost double what I’d booked originally. Rather than waste any more of our precious holiday time, we rented the car from them, sucking up the additional cost on the understanding that we’d at least get our deposit refunded. They then told us we had to make sure the car was totally clean, inside and out when we returned it! No sand at all, we were warned! We were on a beach holiday! Who ever heard of having to valet a rental car. Anyway we’ve learned our lesson- I hope this helps spread the word about the sly tactics and totally inflexible, hidden policy’s that these 2 companies employ. Do not use!!!”

Helpful Report

Posted 5 years ago

“We will NEVER use Holiday autos again and suggest others avoid at all costs”

Helpful Report

Posted 5 years ago

“Haven't received refund for sameday cancelation. I got an email saying it would be in my account after 10 business days but of course I haven't been reimbursed. Can't get on to their 'live 24 hr customer help' messenger so I emailed them. Got an email from a bot instantly saying "we will reply in 48 hours" then another 2 minutes after saying they "will respond in 72hours". It's not looking good...”

Helpful Report

Posted 5 years ago

“I booked through Holiday Autos for a two-week rental from Europcar at London Heathrow, prepaying $236.31 which was supposed to cover everything. When I arrived to collect the car, Europcar attempted to extort me for over $400 extra, in "mandatory insurance fees." I refused to pay the extra amount, and they refused to rent me the car, even though I have since established that the insurance was indeed covered by the Holiday Autos contract. After a lengthy appeals process to Holiday Autos, they proposed a partial refund of $101.36. I call that a theft of $134.95.”

Helpful Report

Posted 5 years ago

“If I could give a zero star review, I would. They are very sneaky. I made the mistake of paying up front and when I got to Madrid to pick up my car, I was not able to do so because I did not have an international drivers license—my US license would not do. So I asked for a refund and Holidayautos declined my request. I’m now disputing the charges. Be ware of many misleading advertisements associated with this company.”

Helpful Report

Posted 5 years ago

“> Holiday autos... seem to have billed me an extra £34 for no apparent reason. I just noticed it on my credit card today and yes I returned the car full...I hired the car for 2 days and they blamed Maggiore the company I picked up the car from. Email them and they never sorted it out”

Helpful Report

Posted 5 years ago

“This a front for an operator called "Car Crawler" which appears to operate out of the Philippines. Had a very bad experience at Glasgow airport where their hidden T's and C's indicated the need to present a posted utility bill as evidence of address (despite passport, driving licence, etc). I do not get posted utility bills, handling them all on line, so I presented a print-out. Not acceptable, no car, and no refund, despite an hour on the phone (45 minutes on hold) to the Philippine call centre. Had to rent again from the local operator, more than doubling the cost. DO NOT USE These people.”

Helpful Report

Posted 5 years ago

“VORISCHT, ABZOCKE! Als mir klar wurde, dass ich meine Kreditkarte doch vergessen habe, hat mir die Firma Europcar gesagt, dass ich mich an Holiday Autos wenden soll, um mein Geld wieder zu kriegen. Wochen später bekam ich eine Antwort in der es ganz genau stand, dass ich mein Geld nicht zurückbekomme, ohne jeglicher Begründung. Vertraut Ihr dieser "Firma" nicht! Nie wieder!”

Helpful Report

Posted 5 years ago

“Booked a Compact (Ford Focus or similar) or Larger (Mystery Car) at Thrifty Rental at Seattle Airport (SeaTac). Arriving late at night after a 15 hours flight, was told by the Thrifty Agent that the allocated car was a Ford Fiesta. Not a "larger car". Not a Compact Car (Ford Focus size), but a subcompact car (a Fiesta is smaller than a Focus). The Agent stated that the cars parked in the Compact Zone must all be Compact because they are parked there. (Actually there was no subcompact zone, all the small cars were in the same zone.) Holiday Autos response was an apology but that it was an issue with Thrifty and left it at that. Warning to anyone hiring via Holiday Autos and Thrifty that you'll probably get allocated a car one size smaller than you think you've hired!!!”

Helpful Report

Posted 5 years ago

“These charlatans refused to give me a full refund for a rental cancellation despite on their website stating that if you cancel more than 24 hours in advance that is exactly what you are entitled to. Despite what it says on their website when you speak to them they claim that it has to be longer than 48 hours notice! Having said that I gave them over 48 hours notice and I STILL didnt get a full refund!! I would STRONGLY advise not using this company as they are not honourable and not to be trusted!”

Helpful Report

Posted 5 years ago

“This company would gladly see your holiday ruined before its begun. All about policy and t & c's. No good faith with customers who've had difficulty with bookings & no refunds when you haven't even used the bookings! Disappointing service with next to no help! Avoid at all costs.”

Helpful Report

Posted 5 years ago

“tuvimos una muy mala experiencia con HOLIDAY AUTOS, no se los recomiendo para nada, si tienen algún tipo de dificultad en el momento de retirar el carro, nadie les da respuesta y la agencia con la que ellos direccionan simplemente se lavan las manos y no te dan una solución, han pasado ya mas de 20 días y no nos dan respuesta simplemente que sigamos esperando a que la rentadora en este caso fue la empresa CENTAURO con la que nos dirigieron les contesten. Ellos por si solos no saben gestionar dependen de tercerizadores y todo el mundo se lava las manos.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“AVOID - Charged £50 without disclosure by Holiday Autos for car hire that could be bought direct for same price.”

Helpful Report

Posted 5 years ago

“AVOID LIKE THE PLAGUE. In addition to the cost of hire I paid for full insurance cover. The supplier was Record Go at Palma Airport (Mallorca). Needless to say they asked for (a) further payment as it was a 'special car' (Jaguar F-Pace) so the cost of hire doubled. Further, they did not recognise the additional cover I bought so had to buy further insurance with Record Go. WITHOUT DOUBT THE WORST CAR HIRE EXPERIENCE since the last time I used HolidayAutos. NEVER EVER AGAIN.”

Helpful Report

Posted 5 years ago

“Booked hire car through Holiday Autos for a car at Malaga Airport through a company called Firefly. Took out Holiday Autos insurance only to be told on arrival by Firefly that insurance is not valid and Firefly charged me an extra 147 Euros. A complete scam !! Avoid both.”

Helpful Report

Posted 5 years ago

“Booked a car online (from Australia) via their website. Booked it for 16:30 on 21 April 2019. Was out through usual immigration procedures with an hour to spare. Logged into my account to review my booked car. Result came back as no bookings available for the given reference number. Repeated calls and enquiries from Heathrow information produced zero results. My account's Booking information continued to show, "You have made no bookings to date" even at 16:38 on 21 Apr 2019. Forced to make plans to continue my journey at the last minute. Received an email confirming my booked car around 18:00, one and a half hours after it was supposed to have been ready. Despite the above, they proceeded to charge me for the car reservation”

Helpful Report

Posted 5 years ago

“DO NOT USE Booked car with Holidays Autos from Fiumicino, Rome airport for Easter Holidays. Paid everything in full in advance, including full cover. Email confirmation came back with booking reference and sparse information about where to pick up the car. "Follow the signs for ‘Hotel Shuttles’ in Arrival Hall 3 and leave the terminal building. Outside you take the Schiphol-Rijk Express shuttle bus, at bus stop A9-13. First stop is at Green Motion/Quick Parking." Arrived at the airport with kids and bags, keep going between Terminal 1 and Terminal 3, trying to locate the "Hotel Shuttles". Turn out the information in the email was nonsense. Called the phone number provided in the email, turned out for a different company that the one I supposedly had the booking with. Talked to Airport information desk, they never heard of Holidays Autos, and, they had outdated information about the two rental companies (one from email, one from the phone number). Against the odds, managed to reach the rental desk! The rental company, GoldCar, turned out professional and helpful, and they get us sorted. We had to pay anew, because Holiday Autos refused to release the booking or rebook. They just stole the funds and run. We were not told about the time limit for car pickup, and we were never sent any policy documents. The instructions in the email were wrong, and the entire experience was a total disaster.”

Helpful Report

Posted 5 years ago

“DO NOT USE!!! booked hire car in Spain with Dickmans via Holiday autos. Paid IN FULL in advance, as confirmed in holiday autos paperwork. Arrived at midnight with children and waited for mini bus to Dickmans office (off airport on a trading estate). When collecting car we were presented with various photcopied signs saying Dickmans T&Cs supercede anything we already had. We were charged an additional €40 out of hours fee (not mentioned in Holiday autos paperwork) and we had to pay another €180 or leave a €1100 deposit for a MONTH, Holiday Autos paperwork said that if you choose not to use your own insurance they can take a €600 deposit for the duration of your hire (5 days). When we refused we were held to ransom, they said our only other option was to walk back to the airport in the dark (by now 1am) with children and try to find a taxi. Eventually had to give in and pay extra fee and were given battered car which we had to take around 50 photos to confirm the damage. We will NEVER use Dickmans or Holiday autos again and suggest others avoid at all costs. We have now asked our credit card to block any further payments to Holiday Autos or Dickmans as we do not trust them.”

Helpful Report

Posted 5 years ago

Holiday Autos is rated 1.1 based on 516 reviews