The Home Depot Reviews

Name: The Home Depot
Rating: 1.63

1.6 Rating 1,107 Reviews

15 %

of reviewers recommend The Home Depot

Company Reviews

Questions

Metrics

1.6

Based on 1,107 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how The Home Depot made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Home Depot 1 star review on 18th December 2024

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“now they treat us like criminals locking everything up. now the carts automatically lock when you leave. and now I have to check out my own stuff what the hell is that I believe it's time for Amazon I can do that online then I don't have to walk around your store”

Helpful Report

Posted 5 months ago

“VETERANS BEWARE***** Home Depot does not recognize a Military ID as a valid form of ID, Go to Lowes or Menards, but all veterans should vote with their wallets, and shop at a store that values us veterans because Home Depot Does not values Veterans at all!!”

Helpful Report

Posted 5 months ago

“i shopped at the home depot in ocala, florida for a specific item; a ryobi leaf blower. when i got to the area that the blower was in i found that they were all locked up. i looked around to find an employee and finally found one about 7 aisles away. i asked for assistance and he said that someone assigned to that area should be around. i explained that i already looked around so he then said that i should go check around the entrance to the garden center to see if that person was there. he left! i went to where he suggested and found no one. i started hunting again and ended up finding the first person i spoke with. i then asked if i was supposed to search the entire store to find someone or maybe he or his friend could help me. his friend grabbed his phone and dialed a number. i turned around and noticed my wife was also talking to an employee and that person was able to help us. when we headed to the self service check out i noticed how backed up they were. there were 4 self serve stations and 3 of them has customers who obviously needed help. there were 4 employees in the area but two were engrossed in conversation with each other. one station had 2 employees with one helping and the other just watching. there were a number of customers standing by waiting for a station to empty so they could complete their shopping.”

Helpful Report

Posted 5 months ago

“Home Depot Watertown MA great appliance delivery Jose and Carlis Ruiz. On time, polite and efficient!”

Helpful Report

Posted 5 months ago

“, New York, contacted the FAA Homedepot ,cusT. Omer Ser ,vi ce 8 O5 3O8 O;O 4O'; p hOn ;e Num b'e r urging them to restrict jet operations in turbulent weather, but the FAA said it saw no need for such restrictions and Boeing concurred.[18] Investigators also considered sabotage or lightning, but by nightfall after the first day they had not found evidence of either. Airline spokesmen discounted speculation that metal fatigue as a result of the aircraft's”

Helpful Report

Posted 5 months ago

“I’ve been dealing with Home Depot for months now. All I wanted was an invoice broken down into why they are charging me what they are, on top of the full installment, I already paid. I spoke with Elana at the West Lebanon, New Hampshire, Home Depot and she was extremely rude saying that that is not how things are done. All I wanted is a proper invoice and then she continues to be rude and then she hung up on me, not sure whether I’m gonna pay this bill or not, I will never work with Home Depot again on a project. I had already paid $6000.00 and they want another $1500.00 for $2 underlayment and 20 minutes of labor.”

Helpful Report

Posted 5 months ago

“I ordered a Halloween decoration on line. Paid full price and received a box full of dented parts. Thanks Home Depot for sending me your dented leftovers. Can't wait to see how long it will take for it to burn out completely.”

Helpful Report

Posted 5 months ago

“Home depot sales are dropping probably due to their bad customer service.”

Helpful Report

Posted 5 months ago

“I ordered a vanity from Home Depot in July for delivery on 08/14/24. Construction on my bathroom begins on 8/15/24. No problems were mentioned with the order until I went to check on the delivery on 08/14/24. The Home Depot site says it is on backorder. My blood pressure is through the roof. Construction starts tomorrow, my house is full of construction material, and Home Depot has left me hanging in the breeze - now, I'm going to have to scramble to resolve their screw-up.”

Helpful Report

Posted 5 months ago

“I am ordering a set of attic stairs. ALL i wanted to do was check the balance of a gift card WITHOUT setting up an account. The lack-of-customer-service-drone said my only option is driving to the store...seriously !”

Helpful Report

Posted 5 months ago

“I love Home Depot. They have the best customer service ever. Can't nobody beat them when it comes to their politeness and professional workers”

Helpful Report

Posted 5 months ago

“The formation of the modern Homedepot ,cusT.,Omer Ser.,vi ce 8O5 3O8 O;O 4O'; p hOn ;e Num b'e r began with the events of the Triassic, when Pangaea began the breakup that resulted in developing several rifts. The development continued through the Jurassic Period. It was during tAndes he Cretaceous Period that the Andes began to take their present form, by the uplifting, faulting, and folding of sedimentary and metamorphic rocks of the ancient cratons to the east.”

Helpful Report

Posted 5 months ago

“Mark at the Greensboro, Wendover location helped my wife and I with questions and concerns we had choosing a new washer/ dryer combo. This guy must be a corporate man or part owner. He was very knowledgeable and answered our concerns. This type of employee just doesn't show up much, anymore. I hope his supervisor takes notice and does better than just get a badge for him. These employees keep the businesses alive and thriving. Thank you Mark...we'll be back!”

Helpful Report

Posted 5 months ago

“I’m sorry I clogged you toilet in the Men’s room in the providence RI store. It won’t happen again”

Helpful Report

Posted 5 months ago

“I’ve had enough of Home Depot, they only have self checks open, not 1 clerk. Decided on Lowe’s, they do have 1 or 2 clerks ,always.”

Helpful Report

Posted 5 months ago

“The customer service online is the horrible. I ordered a fridge and add a 3 year warranty. Called before it arrived to change it from 3 to 5 years. I spoke to 3 representative and each time the call dropped. No one would call me back and subsequently they cancelled my 3 year warranty without adding the 5 year and now I have no extended warranty.”

Helpful Report

Posted 5 months ago

“I paid for a refrigerator on May 27, 2024. It is August 12 and it has not been delivered. I was told on several occasions that it would be delivered and well…still no refrigerator. Unacceptable. Got a refund. Going to Lowe’s. Shame on Home Depot!”

Helpful Report

Posted 5 months ago

“I bought double sink vanity, the two first times the delivery team came, there were only one or two persons, so they were not able to lift in my order, the third time, they showed up 3 guys, lifted the vanity upstairs, and unwrapped it, to find out the counter top was cracked, then they called costumer service, which agreed that they would leave the cabinets and order a new counter top with double sinks, after waiting for almost two weeks, they contacted us to ask if we were satisfied with our service??? Then i told that i have been in dialogue with them several times to get an update on my countertop, then the assistant said that they couldn't just order a new piece they need to return the whole unit and order a new one, and by the way, the vanity you bought is not in stock anymore, even if it says 29 in stock. WORST Costumer service EVER!!!”

Helpful Report

Posted 5 months ago

“The delivery crew did so much damage to my 4,000 [n products.it was a horrible xperience. They damaged my fridge and left a message and much more.”

Helpful Report

Posted 5 months ago

“I've been a Home Depot customer for a decade or two. I've noticed that quality and customer service have tanked. I bought a washer, GE Brand on Aug. 9. They installed it. I tested it. The washer flooded and ruined my floor. I called and they took it away, but the damage was done. Never contacted me to let me know when I could expect another washer. I called and they said it'd be about a week. Unacceptable, so I cancelled the order and asked for a refund. Had I ordered in a store, the refund would have been immediate. They told me 7 to 10 days because the washer would need to go back to its source. I said that since I no longer had it I should get a refund. On the phone more than an hour. Two very rude, condescending customer service reps. I will NEVER buy anything else from this company. Home Depot SUCKS.”

The Home Depot 1 star review on 10th August 2024

Helpful Report

Posted 5 months ago

The Home Depot is rated 1.6 based on 1,107 reviews