The Home Depot Reviews

Name: The Home Depot
Rating: 1.65

1.7 Rating 1,006 Reviews

15 %

of reviewers recommend The Home Depot

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1.7

Based on 1,006 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 18th November 2024

Anonymous

The Home Depot 1 star review on 13th October 2024

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The Home Depot 1 star review on 15th August 2024

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I understand I am not responsible for my husband bill. I needed his permission to talk to rep. I did a three way call to my husband and it was decline by rep! Why? He can verify his DOB & SSN! I don’t understand this rule you have! It was my husband on the phone! Now mind you, the lady was nice about it! Your rule is stupid!!!”

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Posted 5 months ago

“Bought a prehung french door, then called to purchase installation. They came out, took measurements and said call us as soon as the doors get here. Called to set up install, they have no work order or anything about our install even though they already an came out for measurements. Now they are not going to come out and install the doors. Because they have no work order. Why have a third party install when there is no communication between them. Now I have to find someone to install....”

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Posted 5 months ago

“HD stated delivery company would call 30 min prior. They call 5 min prior and I tell him to wait at door so my 92 yo mother can get dressed and get to the door. They call me back "no one home" I tell them to wait. My mother gets to door and they say we cant get it in unless they take the doors of the NEW refrigerator. So they take the doors off and when my mother said that she needs the doors put on opposite they said no they cant do that. My brother shows up and sees the dent on the side. I call HD and tell them to take it back. My mother still gave those assholes $20. A week later with the refer in the way of a 92 YO, they show up and say we cannot take it because the doors are off. Hopefully you reading this already understands how retarded these people are. My mother does not speak Spanish but was able to explain that the other delivery had to take doors off or it will not fit through house door. They just left ! Call HD and they say they will pick it up next week. WHAT A NIGHTMARE DO NOT EVER ORDER A DELEVERED ITEM FROM HOME DEPOT.”

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Posted 5 months ago

“Delivery of dryer was supposed to be on May 30, 2024. WELL, that didn't happen. This is second time around on a delivery from HD. Other one was for a refrigerator. Said no one was home. Don't know where they were at BUT they weren't at my house. Then they said they couldn't find it. DO THEY NOT KNOW HOW TO USE A GPS? AND they could have called, BUT NO, didn't do that either. Probably delivery people so incompetent that they don't know how to use a phone!!!! Needed delivery today as husband was going into hospital next day for surgery. BUT NO, can't turn truck around or even make it the last delivery. SO MANY EXCUSES!!!. AND then the redelivery wouldn't be until 6 days later!! Won't be home BUT do they care? NOOOOO!! So cancelled my order and ordered from LOWES. AND they will deliver Sunday, 3 days later. MY WHAT SERVICE!!!!! I'm telling you, don't think HD will deliver when they're supposed to. They will always find an excuse. CUSTOMER SERVICE STINKS!!! They don't try to help you. HD will NEVER get my business again on appliances AND I probably won't go in there for plants or anything else. IT WILL BE LOWES OR AMAZON from now on. Second time around has done me in with HD.”

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Posted 5 months ago

“Purchased a washer almost a month ago. Hasn’t worked. Working with GE and Home Depot with no resolution except they are going through the process of repairs which the repair is more than the washer cost by almost 200$ Ordered new rods and a new drum for a brand new washer yet no one knows when they will come or when the repair people can install. Meanwhile I’m stuck with a non working appliance and going to a laundromat. HD credited me 100.00 for my troubles. Well 50 was spent at the laundromat last week and now I’m heading there again :( DO NOT PURCHASE THEIR APPLIANCES . Move along to another source. There are plenty to choose from.”

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Posted 5 months ago

“Bought an umbrella stand for my balcony that attaches to the railing and it was windy and my umbrella fell down. I guess it couldn’t hold the umbrella. Very disappointed”

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Posted 5 months ago

“"Fool me once, shame on you, fool we twice shame on me" so you got me this time but believe me, I will not spend another dime in any of your stores. Spent over $2k in fencing material and went to return 4 unopened brackets and one unopened set of railing left over from project. Total return would have only been $130. Was told by manager of Exeter PA store tonite that "Our return policy changed in Nov (23) to a "NO return policy"and that this is a HD CORPORATE policy change. When I then asked for District Managers name I was told "We don't know his name".. I spend entirely too much money and work too hard for that money to be bothered with company changes like this for no unnecessary reason. My wallet in my future purchases will state my views. Hope that $130 was worth it to their bottom line later when I take my money elsewhere.”

The Home Depot 1 star review on 24th May 2024

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Posted 5 months ago

“Filmen mit, unter anderem 1979 in der Oscar-prämierten Verfilmung Die Blechtrommel von Volker CUST0MER SERVICE +1 (805)-301 7006 PH0NE NUMBER +1 (805)-301 7006CUST0MER SERVICE +1 (805)-301 7006 PH0NE NUMBER +1 (805)-301 7006 und 2002 in Atom Egoyans Reflexion über Künstler, Erinnerung und die armenische Geschichte Ararat. 2006 war er in seiner letzten Rolle zu sehen: The Colonel. In einem Interview mit der FAZ gab er 2008 an, dass er keine weiteren Filme mehr drehen möchte.”

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Posted 5 months ago

“Awful customer service. Won't return or help customers. Snooty staff. Good products but not worth the hassle - buy elsewhere where they will help if there is an issue or problem”

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Posted 6 months ago

“I’m a disabled Veteran , and I use the military discount, I’ve been enrolled for years. Last week I went to use it , but the system wouldn’t let me in , I had to wait until I got home to log in , filled in all the info , however I went to use it on Friday , and it wouldn’t let me access to the discount AGAIN , so I tried relogin , and it wanted me to give ALL my personal info to a third party company ( Sheer ID ) , I believe it was called . Monday I called customer service, and they were so nonchalant about me having to tell a unknown company all my sensitive information , I told them how disappointed I was that they treated Veterans like this , first they went from just having to show a I.D. to having to register to be able access to get a QPR code , and now this . I urge all Veterans , or anyone who cares about Veterans to contact Home Depot , and request that they change their procedures for Veterans to get their discount”

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Posted 6 months ago

“I bought in Home Depot a brand new refrigerator with extended warranty,Home Depot Protection Care,I found peeling paint on the front door.I called to Home Depot and after they checked the unit is still under warranty,they refuse to fix the issue with the argument the refrigerator Is in a humid room,my kitchen. This is no true because the temperature inside the house is always 76F 45% humidity,all year.”

The Home Depot 1 star review on 11th May 2024

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Posted 6 months ago

“Delivery never came and they never called me. 2 orders people waiting for work and i have to pay them. But Home Depot doesn’t care about. No order delivery. I am so unhappy because you guys don keep what you guys promise always.”

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Posted 6 months ago

“In store is generally okay, but getting online orders from stores is a major challenge. I have twice complained to the CEO via email.”

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Posted 6 months ago

“Tried to order custom windows at Tilly Mill store #115. Nobody knew how to work computer to order windows. Asked for manager who was not present. Assistant mgr walked away from me never to return. Went to Lowe’s and spent my money there. $6000 plus. Their loss. Waste of my time. Associates not trained properly.”

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Posted 6 months ago

“Do not buy their extended warranty on a home appliance. Home Depot now sells their warranties through Allstate Homeowners. We purchased this extended warranty on a Panasonic Microwave because the original one we bought went out after only about 6 weeks. Home Depot allowed us to return it and gave us a store credit which we used to buy another one and paid for the extended warranty. Our microwave stopped working within the warranty period. We attempted to file a claim but have been referred to Allstate by Home Depot customer service but are getting frustrating responses from Allstates customer service people who can barely speak English. We are told we may have to wait for a repair person come to the house OR take it back to Home Depot OR Email.the receipt and other documntstion in response to an Email which was supposed to come from either Home Depot or Allstate ( wasnt clear which) which we never received. We have already made several trips to Home Depot ( BTW gas is over $4 a gallon here) and spent the last two days on the phone, chatting online and on Email and still no solurion. True, its not the crown jewels but this is not the way they represented this service when they pitched it to is at the time of sale. Time to contact the Attorney Generals office.”

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Posted 6 months ago

“I ordered carpet and install from Home Depot and not only was the carpet they installed stained and looked dirty immediately upon install but the tread install work was not stapled correctly. I called Home Depot to tell them immediately after the installers finished and showed me their work and the administrator came to my house to take pictures and file a claim for me. 3 months later this room has been untouched and they are just now saying the claim has been rejected 3 times and there’s nothing they can do except fix the install work on the stairs. That I have to keep this dirty looking “new” carpet. I often hire private contractors to do work in my home but have been unfortunate in receiving their services as well so I trusted Home Depot was a reputable source for professional work and am beyond dissapointed with the outcome and cost of buying “new” carpet just to have it look nearly the same as the carpet they replaced. I’ve also tried to upload photos to this review but every photo is rejected and said file not supported.”

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Posted 6 months ago

“Home Depot partners with The Retail Equation, a business that stops all refunds until you document that you have returned it and can prove you returned it. They take 6 months to refund your money. They do this on every return!! I spoke to the manager at the Lenoir City, TN Home Depot, he said he also experienced this when he made a return. He advised I dispute it with my credit card. NEVER SHOP HD!!!”

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Posted 6 months ago

“Apparently they don't care if you pay your bill on time they'll just @#$% over anyway”

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Posted 6 months ago

“We bought a new dryer and paid for delivery and installation. When they showed up they refused to install the dryer because we had a cabinet built around the washer and dryer. There was easy access to do the installation but the refused to do anything more than drop off the new unit. I had to disconnect the old unit so they would take the old unit away.”

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Posted 6 months ago

“Its great to know that some employee go above and beyond, Brian L. in Flooring Specialist did just that help with service, Measuring and suggestions on on 4/29/24 at the Woodhaven, NY Location - it was his professionalism, and courtesty and knowledge and took the time and answer all our conserns and question. Great job. We purchased custom blinds needed to be cut ! Thanks BRIAN Frank M. Woodhaven”

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Posted 6 months ago

The Home Depot is rated 1.7 based on 1,006 reviews