The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,176 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.6

Based on 1,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 25th April 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would give them a zero if I could. I usually use my HD credit card, but recently I used my other credit card to pick up a washer box. My handyman did not get the work done because he was ill and I could not install the box for about 90 days. I went back to the store 92 days after I bought it. NO RETURN--if I had used my HD card it would have been a year, but nope--not if you used cash or other payment means. The item is still stocked and current and was unopened, calling customer service--NO HELP. For many years I have used Home Depot, and spent thousands there, after this experience, I will probably shop elsewhere--and I recommend you do to. Prices are OK, but the customer service has become abysmal in recent times.”

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Posted 7 months ago

“Tried to find out my gift card ballance before i went to the store but without an email they will not give you the ballance. Poor poor customer service”

Helpful Report

Posted 7 months ago

“WG67770466 David Order Date: August 6, 2024 Product has been paid for in full for over $1800.00 and on 9/3 is still not here. I have called and requested updates and have been told that I can contact the shipping agent. I have had the delivery date change 3 times since the order at which no one can explain why as well as no one will give me answers as to when it will be in? As a contractor, this is the number one reason I will stop using Home Depot. As a military veteran of over 21 years, I find this to be so unprofessional and completely unacceptable. Final purchase has been made and the word of mouth will follow.”

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Posted 7 months ago

“Home Depot you have lost our business. You have very poor customer service. You shut down our card because of lack of inactivity but we purchased items less than 6 months ago. Our payments were completely on time and paid off ahead of time but you shut it off because we haven't used the card. Pretty crazy when we've had our account with you over 10 years and spent a ton of money with you. But just so you know that will change and I will take my business account elsewhere as well in that account does over $100,000 in materials a year. Good job home Depot!”

Helpful Report

Posted 7 months ago

“Purchased a new refrigerator in the Victoria, Tx store. Delivery arrived at my front gate on schedule 3 days later. Then things started going bad. First the delivery men refused to drive their truck under a tree about 250 yards short of the house. So I had to take my tractor to the truck and transfer the fridge to the house. Then they informed me they would not take the old lightning-damaged fridge away. Said they didn’t have time for that. They took the new one out of the box and placed it in the slot in the kitchen, but said they were leaving the old one in the middle of the floor. I finally convinced them to move it to the porch (20 feet away) by giving them each $20. They unhooked the water line with my tools - they didn’t have any - and refused to hook water line to new fridge. They then left, and I spent the next 3-4 hours removing all of the interior taping and packing. I have contracted with a junk removal service to pick up the old unit. Water line hook up will have to get done likewise. Also, HD delivery guys failed to give me an operators manual. I’ll never again buy any appliance or other item from Home Depot which requires delivery, commissioning and hookup. They are complete idiots.”

Helpful Report

Posted 7 months ago

“In March 2024, I decide to go with Home Depot's fence installation service, which ultimately resulted in a disappointing experience due to subpar work performed by their contractor, TopRail, along with insufficient oversight from Home Depot. Unfortunately, the installation featured multiple issues, including the use of damaged and non-premium pickets, leading to a series of visits from Home Depot to address these concerns. Throughout this process, I encountered challenges in obtaining my warranty information, as both TopRail and Home Depot provided inconsistent responses. On several occasions, the replacement work performed was inadequate, with pickets placed improperly. Additionally, I was alarmed to notice that a minor child was involved in the installation work. I escalated my concerns to Home Depot's executive complaint department, which eventually connected me with the necessary resources to obtain my warranty information. During the resolution process, I was asked to propose a fair compensation for the poor service received and the presence of a minor child on my project. After evaluating the time invested in addressing these issues and the implications for the integrity of my fence, I submitted a number per HD’s request. I received a low settlement offer, coupled with a non-disclosure agreement that absolved Home Depot of any responsibility regarding my fence installation. I decline HD’s low-ball offer and lies regarding the service I received. I used to love HD, but now I am going to look for every opportunity to take my business elsewhere and share my experience with anyone considering HD.”

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Posted 7 months ago

“Ordered four new appliances. Everyone was damaged. One was damaged twice. The worse company to deal with. We finally gave up on one that still wasn't installed right and left it. The aggregation is not worth it. Would never buy appliances from Home Depot again.”

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Posted 8 months ago

“now they treat us like criminals locking everything up. now the carts automatically lock when you leave. and now I have to check out my own stuff what the hell is that I believe it's time for Amazon I can do that online then I don't have to walk around your store”

Helpful Report

Posted 8 months ago

“VETERANS BEWARE***** Home Depot does not recognize a Military ID as a valid form of ID, Go to Lowes or Menards, but all veterans should vote with their wallets, and shop at a store that values us veterans because Home Depot Does not values Veterans at all!!”

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Posted 8 months ago

“i shopped at the home depot in ocala, florida for a specific item; a ryobi leaf blower. when i got to the area that the blower was in i found that they were all locked up. i looked around to find an employee and finally found one about 7 aisles away. i asked for assistance and he said that someone assigned to that area should be around. i explained that i already looked around so he then said that i should go check around the entrance to the garden center to see if that person was there. he left! i went to where he suggested and found no one. i started hunting again and ended up finding the first person i spoke with. i then asked if i was supposed to search the entire store to find someone or maybe he or his friend could help me. his friend grabbed his phone and dialed a number. i turned around and noticed my wife was also talking to an employee and that person was able to help us. when we headed to the self service check out i noticed how backed up they were. there were 4 self serve stations and 3 of them has customers who obviously needed help. there were 4 employees in the area but two were engrossed in conversation with each other. one station had 2 employees with one helping and the other just watching. there were a number of customers standing by waiting for a station to empty so they could complete their shopping.”

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Posted 8 months ago

“I ordered a Halloween decoration on line. Paid full price and received a box full of dented parts. Thanks Home Depot for sending me your dented leftovers. Can't wait to see how long it will take for it to burn out completely.”

The Home Depot 1 star review on 15th August 2024

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Posted 8 months ago

“Home depot sales are dropping probably due to their bad customer service.”

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Posted 8 months ago

“I am ordering a set of attic stairs. ALL i wanted to do was check the balance of a gift card WITHOUT setting up an account. The lack-of-customer-service-drone said my only option is driving to the store...seriously !”

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Posted 8 months ago

“I’ve had enough of Home Depot, they only have self checks open, not 1 clerk. Decided on Lowe’s, they do have 1 or 2 clerks ,always.”

Helpful Report

Posted 8 months ago

“The customer service online is the horrible. I ordered a fridge and add a 3 year warranty. Called before it arrived to change it from 3 to 5 years. I spoke to 3 representative and each time the call dropped. No one would call me back and subsequently they cancelled my 3 year warranty without adding the 5 year and now I have no extended warranty.”

Helpful Report

Posted 8 months ago

“I paid for a refrigerator on May 27, 2024. It is August 12 and it has not been delivered. I was told on several occasions that it would be delivered and well…still no refrigerator. Unacceptable. Got a refund. Going to Lowe’s. Shame on Home Depot!”

Helpful Report

Posted 8 months ago

“I bought double sink vanity, the two first times the delivery team came, there were only one or two persons, so they were not able to lift in my order, the third time, they showed up 3 guys, lifted the vanity upstairs, and unwrapped it, to find out the counter top was cracked, then they called costumer service, which agreed that they would leave the cabinets and order a new counter top with double sinks, after waiting for almost two weeks, they contacted us to ask if we were satisfied with our service??? Then i told that i have been in dialogue with them several times to get an update on my countertop, then the assistant said that they couldn't just order a new piece they need to return the whole unit and order a new one, and by the way, the vanity you bought is not in stock anymore, even if it says 29 in stock. WORST Costumer service EVER!!!”

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Posted 8 months ago

“The delivery crew did so much damage to my 4,000 [n products.it was a horrible xperience. They damaged my fridge and left a message and much more.”

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Posted 8 months ago

“I've been a Home Depot customer for a decade or two. I've noticed that quality and customer service have tanked. I bought a washer, GE Brand on Aug. 9. They installed it. I tested it. The washer flooded and ruined my floor. I called and they took it away, but the damage was done. Never contacted me to let me know when I could expect another washer. I called and they said it'd be about a week. Unacceptable, so I cancelled the order and asked for a refund. Had I ordered in a store, the refund would have been immediate. They told me 7 to 10 days because the washer would need to go back to its source. I said that since I no longer had it I should get a refund. On the phone more than an hour. Two very rude, condescending customer service reps. I will NEVER buy anything else from this company. Home Depot SUCKS.”

The Home Depot 1 star review on 10th August 2024

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Posted 8 months ago

“2 men came to my home in Rocky River ,Ohio yesterday afternoon to deliver a small freezer that I had purchased and I paid for the delivery. One problem they refused to deliver the freezer. They claimed it was too difficult for them.Now mind you a year earlier Home Depot came and delivered the exact freezer these men refused to deliver. You can understand my level of frustration. Horrible service by these two men. Very disrespectful. To Home Depot's credit they scheduled a different delivery team to deliver it on Monday. Hopefully they will get the job done.”

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Posted 8 months ago

The Home Depot is rated 1.6 based on 1,176 reviews