The Home Depot Reviews

Name: The Home Depot
Rating: 1.63

1.6 Rating 1,107 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.6

Based on 1,107 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 18th December 2024

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased 3 pails of latex-ite ultra shield driveway sealer.I do not have the receipt however I still have 2 of the pails. Finish was terrible did not cover. Daulton contacted me after seeing my review, requested photos which I sent they said the driveway had structural issues yet 3 years ago I applied the 8 year product and it finished beautifully. They want to give me 3 more pails of this garbage. I don't care for the finish want my $ back. This is an overrated underperforming product. biggest waste of time. Also I wrote a review and its not on your website. Please advise.”

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Posted 4 months ago

“I am so glad that there are so many other hardware stores available. Home Depot’s level of customer service, at best, is non existent. Literally the worst retail experience I receive anywhere. I always regret when I go there thinking the experience will be different. It is constantly the worst!”

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Posted 4 months ago

“SCAM ALERT: Home Depot and Citibank have a scam going with customers on their 12 months interest free offer on appliances! Purchased 3 appliances and was told if I used my Home Depot card, I could get the 12 months interest free. So I decided to do that but also had a $15 coupon they had sent me. I was never told that if I used coupon, I couldn’t get the interest free. Called store and went there twice to have the coupon taken off purchase and was told that they didn’t know that Citibank changed their terms and there was nothing they could do. I am able to pay off the appliances but feel bad for anyone else this happens to who does not have the money to pay it off. The interest rate is horrible and I was charged $70 for the one month. Needless to say both my husband and I will be closing our Home Depot accounts and will drive a little further to go to Menards!! Now I know why Menards is always more busy than Home Depot!!!”

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Posted 4 months ago

“Called their "customer service" 800 # to ask a simple ?; and could have led to the purchase of thousands of $$ product......30 min of me asking the auto teller for a live person and pressing buttons. Not a single person! Not even someone that barely knows English. I'll take my buisness elsewhere.”

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Posted 4 months ago

“They are rude and don’t care if FedEx doesn’t deliver to the right address and you pay them amount of money and you lose it they won’t do anything about it. Why why ORDER DETAILS ORDER #WM79976777 never arrived”

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Posted 4 months ago

“Customer service is the worst, I purchased online a Refrigerator using a E-gift card, received email confirming the order and delivery date. The day before scheduled delivery received email stating the order had been canceled due to wrong zip code, how that happened I don’t know since I use my billing address as my delivery address to avoid any issues. First problem in order to get an e-gift card refund I had to make a special trip to a home deport store to process the refund, you only find this out when searching online for how the refund process works for gift cards work not find the contacting customer support and go to store to initiate the process. Once the refund process was completed I was told that it take 48 hours for the funds to be reloaded still after 72 hours today And two more calls with support, I was told that it still hadn’t processed, and It would take another 48 hours. The only responsibility I take is when my home warranty company asked how I’d like to receive the funds the two choices were gift card or by check gift you’d get in three days check 14 days well I thought it was a no brainer we needed a frig asap we we already only buying food for a day or two because old unit was in and out and as of today nearly a week later nothing zilch.”

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Posted 4 months ago

“then part of the rural outskirts Home Depot Cust Om ;er Ser;v' ice 8O5 41O(56OO Ph'on;e N um;be;r of Helsinki. The investigation, which spanned about a year, eventually revealed that a small local group engaged in black magic was responsible for the crime. Some members of the group had stolen human remains from the Malmi Cemetery and used them in rituals conducted at a spring in Tattarisuo and its surrounding area. The case remains one of the most infamous”

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Posted 4 months ago

“The Home Depot is the worst customer service I have received in my life. I went to the Home Depot to find a microwave. They did not sell ANY appliances in the store (other than a couple broken ones). I had to order online. Item was delivered in a few days but after it was delivered opened the box and the item was broken in several areas. So much so that it could not be used. When I called the delivery service that had only delivered two minutes earlier they did not answer. I sent a text no response. I called the Home Depot a machine answered, I left a message, no one called back. I emailed them, no response. I called, text, and emailed no response. I called my bank and disputed the charge. After about a month of working with my bank they were not able to permanently reverse the charge, since I had signed that the item had been delivered. I emailed and called Home Depot no response. After several times calling a person finally answered. They said that they would not be able to reverse since I had accepted the delivery. I explained I had notified them within minutes that the item was broken. They then said I would have to have the item, schedule a time for them to pick up, and put me on hold to ensure "LG" would take the order back. Eventually LG said they would, I was told a day they would come, which I had meetings. They then asked when I would be home the next day. I said I work everyday, but I would leave work if they call. I called back and spoke to a dispute specialist who did not care to talk or take notes. She told me to "just take it back to the store". When I showed up, they told me they could not accept my return so I would have to call the online service. To summarize, three months and I still have not been refunded my $350. They now have it so lets see if they refund it or not.”

Helpful Report

Posted 4 months ago

“This morning I bought a preasure washer, I stopped by the self checkout and purchased it, and employee asked me if I printed the receipt, I said yes, then she ask to see it, I showed her my receipt. I went to talk to a manager since I didn't think HD single people like this, the manager said they do that sometimes because the employee didn't help me, which I said, is a self checkout!”

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Posted 4 months ago

“This company is terrible and extremely unprofessional. They did not hook washing lines up properly and water damage happened in my brand new home. Had to make a complaint and file a claim with their company now on top of moving I am dealing with finding a contractor to dry area and fix.”

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Posted 4 months ago

“Home Depot scheduled a delivery and install for a dryer. They Failed to deliver on original scheduled date. A new delivery was scheduled. Home Deport unilaterally changed the delivery date to an unacceptable date. When trying to reschedule customer service said there was a 30 day limit and we could only cancel the order or accept the unilateral delivery date. So Home Depot screwed up, cost us time and effort, and we have to STILL find and schedule the appliance. I will NEVER order from Home Depot. - they refuse to fix THEIR mistakes. Dryer NOT delivered, order cancelled”

Helpful Report

Posted 4 months ago

“I originally purchased a complete set of kitchen cabinets from the Irondequoit store, but they did not have all of the cabinets upon delivery. Therefore, I was advised to accept a refund from the Irondequoit store and repurchase the missing cabinets at the Greece store and that they should honor the previous discounts. The Greece Store customer service vehemently refused to honor the discounts which was over $200. I also called corporate customer service, and they also refused to honor the discounts and when I asked the associate for his name, he hung up on me. These actions do not exemplify great customer service that the founders Arthur Blank and Bernad Marcus made the hallmark of the company. Very Disappointed.”

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Posted 4 months ago

“Hello, l’m writing to tell you about my horrible experience with Home Depot! My dryer which was one year old broke a month ago! It was under warranty with Allstate! Allstate played nasty games with us for 2wks about claiming they sent us a gift card through email!! After SEVERAL CALLS and 2 wks later we got it! Then!! The delivery service was backed up a week!! When they showed up they NEVER KNOCKED WE HAVE A DOG!! And hung a sign we NEVER FOUND!! We then had to wait another week to pick up dryer at store! Best part! Our old dryer burned up cause it wasn’t hooked up properly by HOME DEPOT!!😡😡”

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Posted 4 months ago

“They hire Horrible delivery drivers who are not concerned about customers items being delivered.”

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Posted 4 months ago

“Home Depot credit cards my advice (Do not apply for it)! Interest rate is high and there store policies is insane. I will never buy anything from Home Depot again. My mother warned me not to apply for Home Depot credit card and I wish I would of listened to her.”

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Posted 4 months ago

“Customer service is terrible done with these clowns closed my accounts I’ll shop elsewhere..thanks but no thanks..”

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Posted 4 months ago

“I was in the Federal Way store yesterday, 9/24/23, I went to the front desk and ask your store employee Jessica if she could help me find a specific product I was looking for. Jessica was just getting g ready to go On her lunch but said she would be glad to assist me. Needless to say, you was able to find the product I was looking for and also helped me with a couple of other items. She is a great representative of what Home Depot is all about. I gave her 5 stars, But, she definitely deserves 10 Gold Stars 🌟 for her customer service. Thank you Jessica for going Above & Beyond YOU ARE AWESOME!”

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Posted 4 months ago

“Horrible customer service from corporate, home Depot does not stand by their products, warning, warning warning, do not purchase any home Depot carpeting that's for sure, one of the worst experiences I ever had. Went and bought the best carpeting the store offers and padding, the two Hispanics that installed it were terrible I told them this is a brand new house we just painted it recently please don't bang the carpeting into the walls they did the complete opposite !!!!! Not only scratched almost every wall in the house installing the carpet they also damaged the wall by stretching the carpeting putting a hole in the bottom of the wall of my closet doorway, they also got glue on three different walls had to come out and remove it home Depot gave me an unreasonable amount to repair the wall 2 years later the carpeting is discolored and worn out in a pathway, keep in mind this carpeting is supposed to be 10 years or better, Walmart said they're denying the claim to do anything about it. With all this being said I will never shop at home Depot ever again I will bring my business to Menards so word of caution stay away from home Depot !!!!!!!!”

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Posted 4 months ago

“This is the worst retail establishment I have ever worked with. I purchased a vanity and confirmed three times that the delivery will be to a room of my choice. I specifically chose the product based on that assurance. Two confirmations prior to delivery said that. Day of, received a different email saying it will be dropped outside. Called....Customer service said Nope, we see you purchased for room choice and you will get that. Day of Delivery says NO. Will never purchase from them again.”

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Posted 4 months ago

“My new refrigerator was delivered by 2 workers who spoke no English. We worked through that but realized a couple days later the doors were not level. I called the local store and received questions like “are the doors loose and about to fall off?” And “why didn’t you reject the order”. This is a simple leveling of the doors. Putting the problem back on me and asking passive aggressive questions are uncalled for. I advise to go elsewhere.”

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Posted 4 months ago

The Home Depot is rated 1.6 based on 1,107 reviews