The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,169 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.6

Based on 1,169 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 15th April 2025

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Refrigerator had 48 hour return for any reason policy. Invoice stated that item was not eligible for pickup when first delivered but I am expected to bring it in myself to return it for defects within 48 hour window. Refigerator quit cooling today and never cooled adequately. Hasn't made but 30 ice cubes in 3 days. Called Home Depot and they said to call GE. Called GE and they said to call Home Depot. Losing all refrigerated food.”

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Posted 7 months ago

“Recently had to try to work with Homedepot resolution department. They are no help at all. Send you in circles won’t talk to you put you on hold for hours. They have my money and don’t and won’t refund me.”

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Posted 7 months ago

“Tried to sign up for vets discount.Scanned qr code and followed instructions.Website refused to upload a picture of my vets designated drivers license and DD214. says wrong format. Customer service sucks,too.I"ll go to Lowes or Menards.”

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Posted 7 months ago

“This bad review is because of the head office. The actual store I purchased from was fine I ordered fridge online, And read through all the instructions very carefully. Including during the checkout when you had to choose whether or not you needed to order a new water hose and pay for installation of the hose. It made it clear that if you have a functioning hose, that is in good shape Then you don’t need to purchase that and the delivery team will just show up with your new fridge And install it for you. That turns out to be completely false in western Canada (Apparently, in eastern Canada, it applies). So they showed up with my new fridge, but would not take my old one away because I had not unhook the waterline, And even if I were to unhook it in front of them, they would not hook up the new fridge without a new water connecter. There was nothing wrong with my old one So the team left and now I’m stuck with two nonfunctioning fridges clogging up the kitchen During the first week of school I race over to Home Depot buy a new hose, The associates are aware of this repeating issue but their hands are tied. The delivery company also says this happens Most of the times they do deliveries for Home Depot. And now it’s up to me to rebook the delivery team to come back And now I have to watch YouTube videos on what to do with waterlines And get a neighbour to come haul the old fridge out so I could get to the waterline. And the next week they came back and installed the new fridge and took away the old one Come on Home Depot! You can do better than that! This loyal customer of several decades will not be buying my next appliances with you. Simply over being too lazy to update your website to have accurate information. All you have to do is put in bold letters that anybody ordering a fridge in western Canada must buy a new water connecter and have the fridge completely disconnected from the waterline before the delivery company shows up with the new fridge. Easy Peasy. Instead, you are knowingly causing distress unnecessarily for fellow citizens Who are then surprised that their fridge is being delivered, but it’s not being installed. Such unacceptable inaction of over such a simple problem….Fixing one or two lines on a website. Ridiculous. I gave two stars because of the ease of the use of their website and because the actual store associates were very kind. But as for the head office and top ranking people within the company that are turning a blind eye to this known problem, I give a - 5 if I could… They don’t even have a complaint department that you can send a complaint to. You can only send a email to their general email box. Which I did and it got nowhere. As for the damaged parts, I contacted the maker of the fridge directly, and they were awesome and solved my problem.”

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Posted 7 months ago

“I have never been so disappointed with a company as I am with the Homedepot I ordered new kitchen cabinets in March they arrived the beginning of May 4 of them damaged I sent them pictures of the damaged cabinets and was told they would order replacement cabinets this was on 5/7/24 and was told I would have them in 2 1/2 weeks I tried calling the beginning of June to get a heads up on the status of the cabinets because my contractor had other jobs to do I got no calls back after calling and leaving messages then I finally talked to the warranty person that said I would have the replacement cabinets in 2 1/2 weeks and he told me he only got a replacement door and said he didn't order the cabinets he told me he was going to order the replacement cabinets and he would call me write back never happened went to the home depot on 7/19/24 talked to a manager and was told no cabinets were on order for me now I was out $1600 on my first contractor had to hire another contractor for $2300 to finish the job because the first contractor had other jobs to get i was told i would be compensated for the money i was out because it was the homedepot falt and when I called them on 9/10/24 I was told they could only compensate me $400 that's a long way from what I am out save your money now I have to get my lawyer involved.I WILL shop Lows or my local stores before I shop the homedepot”

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Posted 7 months ago

“Home Depot at Dorman Center Spartanburg, SC is wonderful! Every time I go the employees ask me if I need help & all of them are friendly & so helpful! The store is clean and very well stocked!”

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Posted 7 months ago

“Poor communication. Delivery set a week in advance. No show no communication. Better chance of receiving buying off curb. Terrible.”

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Posted 7 months ago

“HOME DEPOT WORKERS NEED MORE TRAINING. I was told by a chat rep that I will get compensated because of the dented stove. At the end nothing could be done because I didn't save the chat script as a proof. The chat rep said that they couldn't find any chat about it. lesson learned. Also schedule a tech to take a look at this new fridge. I reported under the 48 hours. At the end the tech can't fix the un even doors and the rubber sealant. Home depot refused to take it back because its over the 48 hours. Just told me go straight to the manufacture. Policy must be followed but they can also go around it depending on certain situation. One say yes, I can get you a replacement. Next thing, I know is no replacement can be order. Contacted LG but told should contact home depot. so frustrating!”

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Posted 7 months ago

“To Whom It May Concern, I would strongly advise against ordering items from Home Depot through their online app. There appears to be a glitch in the application that fails to notify customers when their packages have been delivered. Unfortunately, my family and I experienced this firsthand. After one of our packages was stolen without us being aware it had even been delivered, I contacted Home Depot multiple times to address the issue. Their response was disappointing. They acknowledged that the package delivery notification system was malfunctioning but still refused to take responsibility because their delivery partner, ONTRAK, had taken a photo showing the package on our porch. Here’s the solution they offered me: "We are sorry this happened and we understand your frustration. While we recognize the issue with the delivery notifications, there isn't anything we can do. You will need to file a report with the police for the missing package, send that report to Citibank, and possibly get reimbursed for the item. You can then reorder it." This response places the burden on customers, even though the failure to notify was due to a glitch in their system. If you're elderly, disabled, or have any limitations, this process could be especially cumbersome. Essentially, if you don't know your package has arrived and it’s stolen, Home Depot will not take responsibility, even if it’s due to a flaw in their app. Instead, they expect you to navigate a complicated process of filing a police report and seeking reimbursement from your bank. Consider this a warning to potential customers. My advice: test the system with a small order to see if notifications work for you before committing to larger purchases. Best wishes, and hopefully, you won’t have to learn the hard way as we did.”

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Posted 7 months ago

“A shout out to Alondra in the Home Depot on University Drive in Denton, TX. I needed to make a complicated appliance purchase for a non-profit. I had gotten as far as I could online. I came in to the store for help. Alondra was fabulous. It was a purchase that required help. She asked for supervisor help where needed, and she got it done with a smile. Thanks, Home Depot, for having employees like Alondra. I'll be back to purchase other items.”

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Posted 7 months ago

“In the Kingston homedepot there is a gentleman who's name is Jim. He works in the appliance department. We purchased a washer and a stove. Jim went through the entire explanation of each appliance. He answered all of our questions and went over certain things a number of times. I just hope the appliances are as good as Jim's explanation. A great service person and a credit to homedepot.”

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Posted 7 months ago

“Bought all items I needed that were in stock,Still took five days to be ready for pickup, to long. Spent a lot of money, very disappointed. Will never shop home depot again. I promise!”

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Posted 7 months ago

“Home Depot online ordering has been one of the biggest disappointments. I ordered a vanity 12 days ago. After missing my delivery date multiple times and numerous calls to the resolution team, nothing has been resolved and I do not have a vanity. I was informed the shipping company is too busy to deliver my order and I can wait until next year to receive my order. At this point I asked for a refund. I was put on hold over an hour, informed management was in a meeting and too busy to speak to me, they might call me back at their convenience. So no product, no refund. I'd call that theft. Needless to say I will not shop online or in-store at Home Depot as they ripped me off $700. Buyer beware when ordering from Home Depot. Also note HUB group was the shipping company. Very unreliable.”

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Posted 7 months ago

“I would give them a zero if I could. I usually use my HD credit card, but recently I used my other credit card to pick up a washer box. My handyman did not get the work done because he was ill and I could not install the box for about 90 days. I went back to the store 92 days after I bought it. NO RETURN--if I had used my HD card it would have been a year, but nope--not if you used cash or other payment means. The item is still stocked and current and was unopened, calling customer service--NO HELP. For many years I have used Home Depot, and spent thousands there, after this experience, I will probably shop elsewhere--and I recommend you do to. Prices are OK, but the customer service has become abysmal in recent times.”

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Posted 7 months ago

“I visited a store in Brooklyn NY, 11234, Mill Basin. Two staffers tried to find an item that I was looking for, but unsuccessfully. Eventually, I talked to Ricky, who discovered where it was improperly located and gave it to me. At the same time, he advised that for my small project I would better take another item instead. It was a great advise I appreciate this. Thank you Ricky! Sept 4, 2014.”

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Posted 7 months ago

“Rebecca Henderson at the S. Dale Mabry store in Tampa was amazing! She went above and beyond helping me find a product that said only had 2remaining. Searching and finding them for me. Then helped me match the right color trim! Simply amazing. She needs a raise asap! I WAS EXTREMELY SATISFIED!”

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Posted 7 months ago

“Tried to find out my gift card ballance before i went to the store but without an email they will not give you the ballance. Poor poor customer service”

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Posted 7 months ago

“Lack of personal”

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Posted 7 months ago

“WG67770466 David Order Date: August 6, 2024 Product has been paid for in full for over $1800.00 and on 9/3 is still not here. I have called and requested updates and have been told that I can contact the shipping agent. I have had the delivery date change 3 times since the order at which no one can explain why as well as no one will give me answers as to when it will be in? As a contractor, this is the number one reason I will stop using Home Depot. As a military veteran of over 21 years, I find this to be so unprofessional and completely unacceptable. Final purchase has been made and the word of mouth will follow.”

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Posted 7 months ago

“Home Depot you have lost our business. You have very poor customer service. You shut down our card because of lack of inactivity but we purchased items less than 6 months ago. Our payments were completely on time and paid off ahead of time but you shut it off because we haven't used the card. Pretty crazy when we've had our account with you over 10 years and spent a ton of money with you. But just so you know that will change and I will take my business account elsewhere as well in that account does over $100,000 in materials a year. Good job home Depot!”

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Posted 7 months ago

The Home Depot is rated 1.6 based on 1,169 reviews