The Home Depot Reviews

Name: The Home Depot
Rating: 1.65

1.7 Rating 1,006 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.7

Based on 1,006 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 18th November 2024

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The Home Depot 1 star review on 13th October 2024

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The Home Depot 1 star review on 15th August 2024

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery service people are horrible and they have no respect for the Home Depot custumers. I will never step foot in another Home Depot since they can’t stand behind their services.”

Helpful Report

Posted 6 months ago

“The customer service department, the installation department and the warranty department are the worst. They all blame eachother, transfer back and for with each other and take no ownership of their issues or mistakes. I have been on the phone for over 3 hours between calls and chats, transferred more than 5 times, had 2 service appointments that lead to no resolution and still are waiting for an answer. Everyone needs to know to NEVER use home depot for a service or warranty repair. I have had installation tech damage the products and the home, the customer service to show no care for the issue and pass the incidents to other departments. Noone is willing to help. By far one of the worst companies to have to deal with.”

Helpful Report

Posted 6 months ago

“After 4 failed attempts to get a product from the Lake Wales, FL store, and the Winter Haven store, I think I can finally order some on line, then pick up at the store making the 5th trip to their stores to obtain one product. I consider that to be an outrageous waste of time and effort. If they hadn’t cornered the market on Behr paint, we would NEVER go near those stores!”

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Posted 6 months ago

“DO NOT order large items for delivery. Please check online for the horrendous reviews regarding their delivery service. I ordered $1,500 worth of items in which they delivered two days early and left them in front of my apartment building. No call, nothing. The items were stolen and Home Depot told me to dispute it with my credit card. The delivery company forged my signature on top of that. Another order arrived early from the delivery date and I found it in my lobby, damaged.”

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Posted 6 months ago

“No one at the Home Depot in Collierville Tennessee seems to know what is going on. I have ordered a smoker to be assembled and delivered and the delivery date has now been pushed back FOUR TIMES. Management has no idea when these 'assemblers' are supposed to show up, and when they do they overlook the fact that they have this order that has been delayed and delayed. After being PROMISED that it would happen twice this past week, I wonder if anyone does what they say they are going to do anymore. No trust in Home Depot any more. A complete clusterf+ck of an operation at the Collierville Tennessee location.”

Helpful Report

Posted 6 months ago

“Placed online order on April 7 2024 for building materials. Heavy order so I pay extra for the delivery. Online sys everything in stock & able to deliver 4/11/24 between 6am & 8 pm. I set it up with no signature required. Placed ored through one Home Depot in Northeast Philadelphia. Turns out it is being delivered by the Roosevelt Blvd, Northeast Phila. store. On the day of delivery I get a notice of missed delivery. I immediately call. After forever on hold I ask how cold it be a missed delivery if no signature is required. i am told that it is actually being resceduled becouse one small item has to come from another store and it will be delivered on 4/12/24. No delivery 4/12. On 4/13 the small item that was holding tup the order is delivered by itself. The rest of the order is rescheduled for 4/15. On 4/15 I call and after holding for ever and a 1/2 hour on phone and a bunch of appologies I'm told it will be delivered between 6 am & 8pm on 4/17!!!!. Today 4/17/24 tracked my order several times online and still didn't say that it was out for delivery. Around 1pm I call up to find out what is going on. 800 # transfers me to the store. Store says everything is in stock and she will have the shipping manager call me directly to update me. Suprise no call. Called the store directly when I got home at 6:30. Got ut through to shipping. This guy doesn;t know anything. The guy who knows (and did't call me) left at 5. Call back tomorrow at 8. Still no call or text or email to update me about any changes in the delivery today. Maybe they will contact me in July to try and deliver. What a way to run a bussiness. !!@#$$^^$**%%(&)*&X#%$X#$()_!!!!!!!!!”

Helpful Report

Posted 7 months ago

“I would strongly suggest not ordering online. My delivery boxes had large holes in them. The shower stall was severely damaged. When you finally get someone on the phone. You will get a call within 2 business days. Package will be scheduled for pickup. Then you will be refunded. Then you can reorder. Mean while the contractor has to go to other jobs. So, I don’t know how long to receive another shower. Then reschedule the contractor. May be a month or longer. Clearly it was damaged during shipping. No pride in their work. I was told by the customer service supervisor, we can’t have pride anymore. I strongly disagree. Meanwhile I will go get a shower from another company. Maybe by the end of next week, I may have my refund. Very poor service. I have pictures. Don’t see how to upload them. Good bye Home Depot. My solution was to ship me another shower today and pick the damaged one up. Customer service said it doesn’t work that way.”

Helpful Report

Posted 7 months ago

“Home Depot has made it very difficult to manage my account online. They have increased interest rates on their Home Depot card. The products in the store are way more expensive than Lowe’s their competitor. Take my advise pay off Home Depot shop at Lowe’s way more professional and friendlier service.”

Helpful Report

Posted 7 months ago

“No help putting 150 lbs package in my truck. In fact no one helps when you walk into the store.”

Helpful Report

Posted 7 months ago

“No help putting 150 lbs package in my truck. In fact no one helps when you walk into the store.”

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Posted 7 months ago

“We would like to express our experience with the glouster location appliance person Paula Boyd. She has gone over and above to keep us informed on our appliance deliveries she gone above and beyond to get our appliances to us. Thank you.”

Helpful Report

Posted 7 months ago

“I just want to say how much I appreciate all the help and support I got at our local Home Depot in Butler, Pennsylvania from assistant manager, Lisa! She went far above and beyond to help us with a couple issues we had with a newly purchased washer & dryer set. The delivery team dropped the ball on this one, but Lisa picked it up and ran for a big score! She is a wonderful and compassionate lady and the Butler Home Depot is very fortunate to have her on their team.”

Helpful Report

Posted 7 months ago

“I bought a stove and refrigerator from the Lorain Home Depot store, the deliver company to drop off the frig yesterday, the water line was still hooked up so when I went in the basement to turn the water off the delivery guys freaked out. I explained to them the new refrigerator does not have an ice maker so I was doing away with the line not to worry about it. When I went to the basement they just left, Did not tell me they were leaving. Just left the new frig in the dinning room and the old frig that was already unhooked from the water line. Now I have 2. So I look and they have scratched the new frig up so bad I guess they decided to scoot before I saw it. So I call the store and spoke to Eric, he said Sorry, we cant help you, call the delivery company! Excuse me, I bought it from you!! So I did, they said the best they can do is come back Friday and get the new frig out of my living room and return it to the store! Needless to say I went back to the store got my money back for the stove, and as soon as they pick the new POS up out of my dinning room I will get a refund on that too! Totally unprofessional! You can see from the pics how close they were to the kitchen, no excuse for leaving the damaged frig in my way! Well this will not let me upload more than one picture. And this is just one of the many scratches and dents.”

The Home Depot 1 star review on 11th April 2024

Helpful Report

Posted 7 months ago

“I tried to make a simple call, about a product check. After being drilled with questions from the A.I guy...Then the wait on hold began I ended up putting up with over a half hour of the phone going through changes like it was lifted up and put down then I'm sent to another department eventually only to be disconnected I never did talk to so a called real person..I'm not going back there now anyway the service is getting way worse.”

Helpful Report

Posted 7 months ago

“What a great learning experience I had at the Highlands Ranch, CO Home Depot store, with Sussanne. Great teacher. She taught me a. how to make measurements for my kitchen so that I can pick the right cabinets b. Build a Wall Cabinet Floor Plan and a Base Cabinet Floor Plan c. Adviced me what the current trends and styles are. My old cabinets were the old style d. Showed me where to find my cabinets on the actual store and which ones to pick up. e. Showed me how to use the Home Depot WebSite to select different Cabinets. f. Showed me on her Cabinet Design Application how my kitchen would look like. g. She told me what the standard sizes are in cabinets. h. She showed me how to find a cabinet from the OMS ID. She delayed her lunch to help me. I went to my condo and took correct measurements. These are type of employees Home Depot make a difference. Because of the great service, help and education Sussane gave me, I felt confident to go and buy my cabinets and chosed Home Depot. I went to Buy and Build and Lowe's and also to another Home Depot store but was not well informed to buy with others. And went from an idiot in cabinets that knew nothing to now know how to take measurements and remodel my kitchen cabinets. Thank you Sussane, you are a great teacher!!!”

Helpful Report

Posted 7 months ago

“The customer service SUCKS! We finally got in line because one of the stupid computers weren’t working, this lady opened another line for Card Only. We got in that line, waited a while and when it was finally our turn, SHE WENT AWAY! My father confronted her and asked if the line was open (because she literally only rung up one person before it was us) and all she said was “no. no. no. no.” OVER AND OVER AGAIN LIKE SOME BROKEN MACHINE. We left our cart and left. What a waste of time. Ignorant lady. I’d put zero stars if I could. TARGET IS BETTER HOME DEPOT CUSTOMER SERVICE SUCKS!!!!!!”

Helpful Report

Posted 7 months ago

“Worst customer service at Home Depot Quincy Illinois. Ask me why. I will be honest and tell you.”

Helpful Report

Posted 7 months ago

“When an employee says something will come assembled, make sure you actually see it in print, instead of taking their word for it-before signing the order. Big lesson learned. Ugh…”

Helpful Report

Posted 7 months ago

“Horrible customer service. I asked for help in the power mower department because everything is locked up and waited for ten minutes and no one showed. Obviously they don't care about selling anything. They should realize that I could have purchased online somewhere else but wanted to buy local. Amazon here I come. Very disappointed. Won't be back.”

Helpful Report

Posted 7 months ago

“Less Helpful Than a Blunt Saw Let's face it, tackling a home improvement project is stressful enough. You shouldn't have to dodge a customer service landmine on top of it all. But that's exactly what a trip to Home Depot can feel like. First, brace yourself for the ghost town effect. You'll wander aisles filled with question marks (because employees are mysteriously absent) searching for that specific screw or widget. And when you do find a rare employee, prepare for an unhelpful shrug or a mumbled direction that leads you on a wild goose chase through the labyrinthine store. If you manage to snag the right product (fingers crossed!), just pray it's not damaged. Reviews are littered with tales of dented appliances, scratched flooring, and lumber that looks like it went a few rounds with Mike Tyson. Apparently, quality control is as rare as a knowledgeable associate at Home Depot. But wait, there's more! The checkout line might be the biggest test of your DIY spirit. Be prepared to strategize your escape route like you're planning a daring heist. Those lines can stretch longer than a roll of unspooled insulation, and the cashiers move slower than paint drying in Siberia. Here's the kicker: even if you navigate this DIY gauntlet, you might still end up empty-handed. Multiple reviewers mentioned incorrect online inventory, leaving them frustrated after a wasted trip. Look, Home Depot, you can stock your shelves with all the hammers and drills in the world, but that won't build a loyal customer base. You need to seriously invest in staff training, quality control, and a streamlined shopping experience. Because right now, your customers are feeling more lost than a two-headed nail in a haystack.”

Helpful Report

Posted 7 months ago

The Home Depot is rated 1.7 based on 1,006 reviews