The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,108 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.6

Based on 1,108 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 18th December 2024

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a stove on line. It was delivered 12/14 but did not work. It was sent back. Cancelled the order on 12/15. They denied the first credit request because HD still had it on the delivery schedule. I was not informed. Finally called to receive this information. Requested credit again. Receive email letter on 01/04 informing me my credit was issued. Here it is 01/20 and the credit is still not on my credit card. HD customer service not only gives me a flip answer but on rude to me. If you try to do a chat, the person tells you they hard handling 10 customers at once! This is totally unacceptable. Be very careful if you need a refund. This has been a nightmare!”

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Posted 3 years ago

“After many customer representatives trying to help me merge my consumer credit card and the Pro card, Derek in Customer Service was awesome. He was so knowledgeable and patient explaining things. He found the problem and corrected it. What an asset to Home Depot! He should be a spokesperson for HOME DEPOT. THANK YOU Derek so much!”

Helpful Report

Posted 3 years ago

“It doesn’t matter in which store you are (here in Queens, NY), 95% of the HD’s employees -in any Queens store- are there TO NOT HELP YOU. After the ordeal to get help (if lucky) to find what you’re looking for, people on the registers are like the worst DMV office you can be in. Slow, clumsy, talking among them ignoring and NOT respecting the customer’s time at all. A quite DEPLORABLE store to be honest.”

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Posted 3 years ago

“I buy something online on December 26 and supposed to be delivered to store at Fayetteville nc store, this item was on sale for Black Friday and supposed to be delivered on December 8 , which never happened, because they said the item was missed somewhere on its store way, now after being waiting all this time, they just canceled my order…..”

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Posted 3 years ago

“total unqualified people on the phone to order things. no knowledge of product. gave up after 30 min. went to a different manufacture web site ordered direct by pass HD. they are a joke.”

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Posted 3 years ago

“Home Depot takes weeks to deliver items ordered on line If they do not improve their services they will soon be another has been company”

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Posted 3 years ago

“Home Depot is a garbage company. Bought $1,600 refrigerator. The delivery did not call ahead as we were told, delivered to a house we were renovating (not living in), left the refrigerator in the basement garage, had an unauthorized electrician working at the house sign for it, and lied about being authorized by the owner to leave it in the garage. Ignored all phone calls and requests to correct the issue by bringing the appliance upstairs into the kitchen where it belongs.”

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Posted 3 years ago

“My daughter just went to pick up shelving from Acworth Home Depot. She did curbside, asked the employee to assist with loading and he told her it wasn’t heavy. Really, it’s your job. #gotoLowes”

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Posted 3 years ago

“Store#6228 Bloomfield Ct Delivery was scheduled for 12/24/21 but was canceled by Home Depot. Delivery rescheduled for 12/28/21 for 6am to 8pm. The order was not delivered and I have no indication from Home Depot when the order will be delivered FYI the product is available in store.”

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Posted 3 years ago

“7 months ago I wrote a review of the watchung nj, I Said that it had a great staff but it was a little under stocked. So here's a update. Yes it's staff is excellent, but the store is very under stocked. I have to drive to Plainfield or Vauxhall to find a large number things. Anyway I'll still shop there but not for major projects.”

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Posted 3 years ago

“This is the worst delivery service I have ever seen. The warehouse managers are totally useless!!! They don't show up for delivery and no explanation why. Still waiting to have my chest freezer delivered.Still waiting for delivery so I can't answer your delivery questions. I just know I will NEVER buy something from HD that has to be delivered!!!!! NEVER AGAIN!”

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Posted 3 years ago

“I'm still in disbelief. There on line shopping in its entirety... IS A JOKE !!!!! I don't know where to begin from the site it's self or the costumer service call in It's nothing short of a disgrace An organization such as this People should be let go Amazon is eating there lunch unfortunately I have gift cards . If you can seek a different retail venue Do !!!!!!”

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Posted 3 years ago

“HomeDepot has the worse customer service you can imagine. I bought 2 pieces of furniture with them. They could not deliver it for two months. When the furniture arrived in the store one piece was damaged, the other wrong color!! It took Homedepot another 3 weeks to exchange the wrong items, one at a time. The local store in Honesdale PA does not do their job and needs to call them 10 times and complain to them to get something done. I will never buy with HomeDepot again. It is a 1-star Company right now!!”

Helpful Report

Posted 3 years ago

“I placed an order for a refrigerator on 12/11 that was listed as “in stock” in my zip code. My delivery date was 12/17. I was told that I would receive a call the day before to receive a 4-hour delivery window. By 7 pm on 12/16, I did not receive a call, so I called Home Depot’s customer service. The customer service representative could not find a delivery order in their system and the dispatch for delivery was closed (it was now after 8 pm). She recommended that I call the next day. On the morning of 12/17, I called and was told that my order had not been processed by the dispatch and needed to be rescheduled for 12/22. I could see the date change in my account before I hung up. On 12/21, I still did not have a call for a delivery window, so I called them. I called customer service and it was the same scenario, no date in the system, even though I clearly had one visible in my order information. I spoke to a supervisor and was given a case number that was to expedite my order to the resolution team. I was then told that I need to reschedule for 12/28, and that a “human being” would manage the order in lieu of relying on their systems. I called today 12/24 to confirm, still no delivery date confirmed in the system and none available in the foreseeable future. I cancelled the order. I have literally spent at least 4 hours on hold trying to get this order delivered. They had no problem withdrawing the nearly $3,000 immediately from my account, but they are unable to confirm the delivery. I am done with Home Depot. Looking at the other reviews, this is clearly a pattern.”

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Posted 3 years ago

“Horrible website for ordering. I needed Qty. 2 4x8 plywood sheets delivered. I added a sheet and selected delivery and then added a second sheet to the same order. The initial sheet was delivered but the other required pickup. After calling Home Depot they said I had to specify delivery for each item separately. So I ended up paying $120+ for a single sheet of 1/4in plywood that costs $30. This from a store that was breached a year or two ago. Nice going Home Depot. Merry Christmas to you too. Jeff”

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Posted 3 years ago

“It is horrible to order product online from Home Depot. I ordered some product never received it!!however when I jump through the hops to get in contact with customer support team Tanya (chat) for a long time without the result then with Brian on the phone from customer service!! waste of time. They are charging me for the product which I didn't received. They wanted me to call my bank and ask the bank to take care of it.!!!. I have been shopping and buying materials from Home Depot in person, however due to covid I decided to shop online and had a horrible experience. PLEASE PLEASE DO NOT SHOP ONLINE. THEY ARE HORRIBLE, RUDE AND MOST OF ALL DO NOT KNOW HOW TO HANDLE THE PROBLEM. I asked for replacement, Tanya told me to go online order it again and pay for it again!!!. I don't know how she got her training and what is the logic behind this stupid and illogical statement. I AM DISAPPOINTED!!!!”

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Posted 3 years ago

“I'm in the middle of a home construction project in rural Colorado and my furniture has been in commercial storage since May 1st. I needed garage doors for two out-buildings so that furniture could be moved into them. I made an in-store purchase of Two Clopay 8'x 7' overhead garage doors at the Morrison, CO store on July 12, '21 and was told at that time the order would be ready for delivery "sometime in August". I was never updated by the store as to the status of my order and each time I called to inquire the delivery dates were pushed back to September, October 10th, November 2nd and November 20th. Sometime near the end of November I called to cancel my order and was told that the doors are expected at the Denver Clopay warehouse within the next few days. A few days later the store manager called to say that the door panels were at the warehouse but that the hardware package associated with my order had been misplaced and was on back order, expected in on January 10th, a full six months after I had placed the order. My furniture is still in commercial storage and my out- buildings still HAVE NO DOORS.”

Helpful Report

Posted 3 years ago

“I purchased a refrigerator from Home Depot. It was scheduled for delivery on 12/15/2021 the instructions from Home Depot is you have to have the area cleared out to receive the delivery. So we turned off the water line to the refrigerator and removed our old refrigerator from the house. Well we received a call the afternoon of the 15th that they were canceling the delivery due to strong winds. Instead of them scheduling to deliver it the next day they scheduled it for 5 days later on the 20th of December. So they show up the deliver guy comes in and says the refrigerator is to big to fit thru our kitchen door and then leaves. The refrigerator will fit thru our door but I called Home Depot to get the measurements and to get them to come back with my refrigerator. Home Depot said it’s a third part company that delivers and they won’t take any responsibility for our refrigerator not being delivered because it’s a third party company that they have deliver appliances and we need to speak with them. After 4 hours on the phone, two wasted days, we have to wait another 9 days to have the same sorry company come out and all we can do is wait and see if they will deliver our refrigerator or not. Home Depot had no problem taking the money out of my bank account the day I ordered this refrigerator I spent a lot more then I had planed on because I needed a refrigerator and didn’t want to wait for one that was on back order. All I can say is they will never get another dime of my business. If they continue to treat customers like this they will go out of business or at least I hope they do. Hopefully I will end up with my refrigerator. They don’t care that we are having to go with out a refrigerator, hundreds of dollars of food wasted.”

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Posted 3 years ago

“If I could give a 0 for a rating I would. We purchased a washer/dryer set on 11/26 with pickup of old. Paid in full by check with delivery on 12/7. 12/7 came with delivery The order was so mixed up that they sent wrong color, and was refusing to take away both old ones. Plus we debated on just taking the wrong color and before we could decide the delivery driver told it was too late, he was putting them back in the truck! They were sitting on the lift to lowered to the ground. We then refused the order, sadly, went back to home depot to try and fix and was met with an individual in the appliance department that wouldn't help us. She was finishing out her two week notice and was just ugly with us. Kept saying you have to call that number, can't help us. This is where I bought the set. So we called the number and got some guy who couldn't speak great English. We told him that we only wanted to cancel our order for the washer and dryer and not the january delivery of the stacking kit. he CANCELLED everything both orders and said wait 3-5 days and we will get a call about refund. No call, nothing. I called on day 7 and was told he had cancelled everything. Went back AGAIN! and the appliance manager was extremely helpful. Worked on correcting a huge mess of an order. Got us another set, delivery date of 12/20. Sadly, I had to pay again to keep that delivery date. So to date I have paid for 2 wash/dryer sets, only received a partial refund and am fighting with the store to get the rest of my money back. I won't wait 3-5 days for a check, I expect a full refund immediately, just like I had to pay to get it. This will be my 4th trip into the store to see the store manager about my refund. They have been rude, disrespectful and absolutely not willing to work this out. Only bright side is the two individuals in appliances that really worked hard to help us. Even they were given a hard time by customer call center. Don't buy at home depot. I will never buy another item at this store again. My next steps will be going to the BBB, attorney general and maybe even the media. This is in North Canton, Ohio.”

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Posted 3 years ago

“After two days of being stuck at home during the busy holiday season awaiting delivery from 6 a.m. to 8 p.m., we still did not receive our order. Numerous phone calls and a tremendous amount of time on hold resulted in a conversation with Lee (manager of the Johns Creek Store), who went to great lengths to insure delivery the following day. Also, thanks to manager Bob who personally delivered our purchase.”

Helpful Report

Posted 3 years ago

The Home Depot is rated 1.6 based on 1,108 reviews