The Home Depot Reviews

Name: The Home Depot
Rating: 1.63

1.6 Rating 1,107 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.6

Based on 1,107 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 18th December 2024

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What went wrong...EVERYTHING! From the start of my order to the installation of the flooring. The lack of communication between the store in Mechanicsburg PA and the customer was horrendous. The salesman, who kept stating I've done this for 35 years was a complete incompetent. He just wanted a sale and told you what he thought you wanted to hear. His lack of knowledge of what a third party installer can and couldn't do is what caused me to be dissatisfied. It took 3 weeks from the time of order to the installation, and yet it wasn't complete because the vinyl planking couldn't be done. With all honesty, Home Depot has lost a loyal customer and I WILL NEVER RECOMMEND your store for anything. Lowe's will have my business from now on. I do not recommend Home Depot Home Services for anyone. Customer beware!”

Helpful Report

Posted 7 months ago

“Dear Customer care, I am deeply disappointed by the discriminatory and rude behavior of the cashier Doris at The Home Depot in Midwest City, OK, located at 1600 S. Sooner Rd., on June 30, 2024, at 10:53 a.m. Doris was not only incompetent and rough but also exhibited sharp and dismissive behavior towards me simply because of my skin color. I believe The Home Depot is committed to serving all customers equally, regardless of their race or ethnicity. Doris refused to scan items with barcodes facing her and insisted I should know the prices instead of looking them up in the system. This is not acceptable customer service. Despite being a paying customer, I was treated with disrespect and inequality. It's particularly disheartening that Doris, who herself is black, would engage in discriminatory behavior. As a result of this negative experience, I will be taking my business elsewhere, where I am treated with dignity and fairness. Respectfully, I am a customer of yours for 30 years, spending a significant amount every week, which you do not want to lose due to Doris' discrimination based on my skin color and her incompetence as a cashier.”

Helpful Report

Posted 7 months ago

“Home depot did an amazing job delivering and installing my dishwasher. Yoel was so friendly and helpful. Really appreciate how quickly my appliance arrive and how great the communication with setting up a delivery date and time. Thanks so much Home Depot.”

Helpful Report

Posted 7 months ago

“A tragic and unhelpful experience. I ordered cabinets to deliver. First no communication on when they would deliver until they decided to show up randomly. Once we finally did receive them they were damaged!! Home Depot was quick to have me pay again for another set of cabinets and now a week in have not had a phone call for return or credit when i was told within 24 hours. After calling them again they now say it could be 5 more business days before someone even calls me. I could take them back to home depot if i could lift them and had a moving truck. Bad business to lie to customers.”

Helpful Report

Posted 7 months ago

“Miserable experience with the East Ft. Lauderdale store. My oder deliver... almost 1/2 of the packages were damaged. They store left a broken down pallet on my driveway... repeated calls to the 800 number and store with no results. One employee gave me a fake name "Mary"... when I called back trying to reach the manager (McKinnie?) I ended up talking to someone in HR who said "no one here by that name". Tryed again to reach McKinnie and they would not put my call through. Left a message for her which was not returned. Had to pay $50 to have the pallet removed. I've filed a complaint with BBB for the store and for now on its'... LOEWS”

Helpful Report

Posted 7 months ago

“Placed online order 6/27/24 online the delivery was “ next day” (which was a Friday) but after order was placed it was changed to Saturday. I was ok with that, made plans to have help here for our backyard project. Saturday 6/29 We waited literally all day for the delivery, even received an email that our delivery was “ two stops away” we hung out outside under porch - no delivery. At 9:53 pm I got an email that said they missed the delivery “without attempt”. Sunday 6/30 I call Home Depot because now it’s 10am Sunday and still no delivery. After holding on the phone with them The Rep. says it “was attempted” I said there’s no way, we waited all day no one came, and on the delivery it clearly states no one has to be home or sign for this - we also added clear notes that they’d have to leave at a specific area- no one came. Sent her the screenshot from Home Depot saying it was not attempted The Rep. says sorry they can have it delivered 7/2 ! Now I’m starting to get upset. At that point I asked to speak with a manager. The local manager calls me sounding bored with life and says he doesn’t know what happened that they hire people to do deliveries. I said so you have no knowledge about what may have happened to my delivery from yesterday? He says No. No sorry I understand your frustration… just they don’t deliver Sundays so he can’t find out what happened the earliest they can arrange is Tuesday 7/2. Very disappointed with the whole process. Besides …I get things happen, but they literally have alllll day to deliver and to receive an email that they’re out for delivery and then another that they’re two stops away is just being irresponsible and not accountable. I had help with our outdoor project Saturday and made a whole day of it only to be let down. In short Unfortunately, you cannot count on receiving your paid products ordered in a timely manner which for this particular business time is of the essence, and Customer service and management seem extremely unbothered to be of much assistance or customer service. I would not repeat business again due to this and should have went with Lowe’s. Lesson learned. Side note; I have a credit card with Lowe’s - I went with Home Depot because of the sooner delivery time. Again lesson learned.”

The Home Depot 1 star review on 30th June 2024

Helpful Report

Posted 7 months ago

“We purchased a Bosch dishwasher. we had a certified plumber install. The dishwasher doesn’t work and it never has worked. We’ve notified Home Depot. We’ve notified Bosch Bosch and Bosch sent the name of an appliance repair company that honors their warranty however this repair company has yet to send a report to Bosch . The repair company came out and determined dishwasher needed to be replaced to Bosch. We paid Home Depot but Home Depot will not refund our money or replace until they get notification from Bosch. Meanwhile, we’re going on three weeks waiting. I will never buy an appliance from Home Depot again.”

Helpful Report

Posted 7 months ago

“Absolutely terrible. We have a new build We ordered over $10,000 appliances. Expecting to buy more. We paid shipping and installation. Appliances were wrong AFTER installing and the refused to take away. We bought side install dryer kit They never used or installed kit. They just cramped it in there, no refund. Missed 2 days of work, all documented. Expect refund and gift card to try ONE last time to buy a riding mower. Yes I'm a sucker. Martin Brenner 1772 Lavender Drive, Melbourne, FL 42940 Also ordered work table and part missing and key to open drawer.”

Helpful Report

Posted 7 months ago

“Placed an order for over $600 for numerous items for a bathroom remodel. It was spit into 4 shipments. 2 shipments showed up were fine the 3rd shipment claimed there were 2 faucets I ordered for our double vanity. THERE WAS ONLY 1! I called and was told oh we split it up it will arrive later today..total BS called back a few hours later when nothing showed up. This person was more helpful and said yes there is a problem. Now I have to get a refund and then reorder....Oh this puts my project back days! ALL YOU OFFERED WAS A 15% DISCOUNT!!! YOU HAVE TO BE F'ING KIDDING ME!!! NEVER AGAIN!!!! IF IT ISN'T IN THE STORE FIND SOMEWHERE ELSE!!! THEIR ONLINE SERVICE BLOWS DONKEY NUTS”

Helpful Report

Posted 7 months ago

“I visited Home Depot 6/29/24 to buy a kitchen faucet. I could not see where they are located and tried to obtain assistnce from several floor persons, brousing at Bath and Plumbing isles. 3 of them just run away, ignot=ring my question. Tho others, had a conversation, pretending that they don't see me, until I loudly asked for assistance. they gave me wrong direction. Finally, I was assisted with worker #6, who explain where to find it. But the faucet I wanted to buy, was anly on a display, all others were sold and not replenished.”

Helpful Report

Posted 7 months ago

“Still have not received my refrigerator. Should of been today 6/28/24 between 1-5pm. Now not getting till 7-1-24. I was last delivery on truck. Couldn't do it today. Home Depot has no respect for a customer's time.”

Helpful Report

Posted 7 months ago

“NO customer service. Just like all the other huge corporations these days. Go to the 800 number, which you'l have to find through a search engine since they do their best to hide it on their website. The number will of course lead you through 10 recordings designed to make sure you NEVER speak to a human. DO NOT purchase one of their ridiculous hoax 'protection plans.' Home Depot will protect NOTHING. The worthless 'protection plan' you purchased will be through the manufacturer of the product, and that manufacturer will, like Home Depot, have NO CUSTOMER SERVICE. Driving right back to the store tomorrow to demand a refund on the worthless fake 'protection plan' they tricked me into buying. Only went here in the first place b/c I had a gift card I needed to get rid of.”

Helpful Report

Posted 7 months ago

“In 2022 I signed up for the kitchen renovation for new cabinet faces and facia with the promise I would have interest free financing for 24 month. Don't EVER believe them! After 6 months they started charging me interest. I called 4 times trying to get this fixed and the service people on the receiving end saw the problem but couldn't get it fixed. I did write and send a letter as requested by the credit company but no response. Dead silence. I paid over a thousand in interest still paying it off within 24months. I use to love Home Depot. Now I hate them and this is not the only problem I've had with them. Read my next review.”

Helpful Report

Posted 7 months ago

“Purchased shades online. 1. Came with no directions or installation material, just 3 different brackets. 2. Shades were supported by a plastic tube at the top that was supposed to hold up 70 in wide shades. 3. Despite measuring the window propertly, the shades were ultimately about a half inch short to attach to the side brackets. 4. Tried to return blinds and was told have to go to store, where I was told since it was 15 days since ordering the shades, can't get refund, only store credit. It didn't matter that it was only 10 days since delivery.”

Helpful Report

Posted 7 months ago

“This has to be the worst delivery service ever!!! First off was supposed to be 1-2 day delivery for my washer and then I got an email on day of saying now delayed 4 wks out!!! I could not wait that long I called soonest they could get was 3 wks out so a week closer. I said fine I will take that even though I need to wash my clothes within the damn month! Then took off work and waited for hrs and no one ever came ON MY SET DAY WITH A 4 HR BLOCK OF WAITING. I lost my work wages and when I called I had to wait 30 minutes then speaking with someone from another country and said the truck broke down. I said I want to talk to management and transferred to me to de-escalation team that did absolutely nothing!! That team just contradicted the person in the 0ther country and said oh did come out.. I said no one rang the door and no one called me. They said we called this number repeated it and wrong number! Was not even my number!! I never got a call nothing delivered said they can try me in 4 days!! I said I want a refund. Oh we dont give refunds until after the delivery and your satisfied! I said I am not and now I cant wash my clothes for another week!! This is unreal!!! This was paid up front too weeks ago in person when ordered. I WOULD NEVER IN LIFE DEAL WITH THIS COMPANY AGAIN!! THEY DONT CARE AND GIVE MIXED STORIES. WAIT HOURS ON THE PHONE JUST TO HEAR MORE BAD NEWS!!! GET YOUR MONEY BACK AND YOU CAN GET BETTER SERVICE ANYWHERE ELSE!! NEVER AGAIN!!! KIRSTEN!!”

Helpful Report

Posted 7 months ago

“My Westinghouse pressure washer was delivered today, UPSIDE DOWN. When I opened the box, no manual or instructions. Nothing to tell me how much oil, how to assemble the handle, how to assemble the hose handle, nothing!! After calling them 3 times between 3:10 pm and 5:20 pm and talking to three different people, one person told me that she would send me the instructions and manual, her name was Ximena, however, I received nothing. Then I called again and got Jonny (that's how he said he spelled gus name) and he was rude and told me that my instructions and manual would arrive in 72 hrs!! Then he told me that my phone was bad and causing the instructions to be blurry when I zoomed in because it was so small print. Yes, I got mad and told him I would like to speak with a supervisor and he said "there is no supervisor, I advise you to go to your nearest store". I again asked to speak to a manager over him and again he told me the same thing. And guess what, I lost it...yes. I told him f u. I am so tired of spending money that I work hard for and you get ripped off and customer service is absolutely ridiculous. Shame on you Jonny and Home Depot. You can come get your pressure washer and I will go else where.”

Helpful Report

Posted 7 months ago

“At home Depot at nogales cici helped me with my purchase she was very kind and a great help”

Helpful Report

Posted 7 months ago

“DO NOT BUY APPLIANCES FROM HOME DEPOT! I purchased a new dryer with steam. I was told I needed to buy a special attachment to keep the warranty. I purchased the parts and when they delivered the new dryer the steam kit was not on the truck. They put an old rusty hose from another dryer they had on the truck. Now I have a new dryer with no warranty! I had stock and a Home Depot credit card which is now cancelled and stock sold. The worst thing in business is to charge a customer for a part that was NOT INSTALLED! I will never shop at Home Depot again and neither should anyone else. Lowes is now my go to store”

Helpful Report

Posted 7 months ago

“I was shopping in Home Depot I was looking for something ,ando very nice young man his name Jason Guevara helping me so nice and polite, I give him 5 stars. He went way beyond the need and I am a very pleased customer because of Making my day more easy to find what I was looking for. Thank you Jason. Was in Bayshore, New York”

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Posted 7 months ago

“Was at the Waterville Maine location this morning at 07:00AM for building materials. A man buy the name of Jun helped me out and cut the materials for me....this guy was awesome with EXCELLENT customer service. When checking out, a fellow by the name of Johnathan waited on me and again EXCELLENT customer service with a smile. In the world we live today we don't always here the good things...well I am here to tell you it's a pleasure to do business with the Home Depot. James E Boivin”

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Posted 7 months ago

The Home Depot is rated 1.6 based on 1,107 reviews