The Home Depot Reviews

Name: The Home Depot
Rating: 1.64

1.6 Rating 1,170 Reviews

15 %

of reviewers recommend The Home Depot

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Metrics

1.6

Based on 1,170 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Home Depot 1 star review on 25th April 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service online is the horrible. I ordered a fridge and add a 3 year warranty. Called before it arrived to change it from 3 to 5 years. I spoke to 3 representative and each time the call dropped. No one would call me back and subsequently they cancelled my 3 year warranty without adding the 5 year and now I have no extended warranty.”

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Posted 8 months ago

“I paid for a refrigerator on May 27, 2024. It is August 12 and it has not been delivered. I was told on several occasions that it would be delivered and well…still no refrigerator. Unacceptable. Got a refund. Going to Lowe’s. Shame on Home Depot!”

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Posted 8 months ago

“I bought double sink vanity, the two first times the delivery team came, there were only one or two persons, so they were not able to lift in my order, the third time, they showed up 3 guys, lifted the vanity upstairs, and unwrapped it, to find out the counter top was cracked, then they called costumer service, which agreed that they would leave the cabinets and order a new counter top with double sinks, after waiting for almost two weeks, they contacted us to ask if we were satisfied with our service??? Then i told that i have been in dialogue with them several times to get an update on my countertop, then the assistant said that they couldn't just order a new piece they need to return the whole unit and order a new one, and by the way, the vanity you bought is not in stock anymore, even if it says 29 in stock. WORST Costumer service EVER!!!”

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Posted 8 months ago

“The delivery crew did so much damage to my 4,000 [n products.it was a horrible xperience. They damaged my fridge and left a message and much more.”

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Posted 8 months ago

“I've been a Home Depot customer for a decade or two. I've noticed that quality and customer service have tanked. I bought a washer, GE Brand on Aug. 9. They installed it. I tested it. The washer flooded and ruined my floor. I called and they took it away, but the damage was done. Never contacted me to let me know when I could expect another washer. I called and they said it'd be about a week. Unacceptable, so I cancelled the order and asked for a refund. Had I ordered in a store, the refund would have been immediate. They told me 7 to 10 days because the washer would need to go back to its source. I said that since I no longer had it I should get a refund. On the phone more than an hour. Two very rude, condescending customer service reps. I will NEVER buy anything else from this company. Home Depot SUCKS.”

The Home Depot 1 star review on 10th August 2024

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Posted 8 months ago

“2 men came to my home in Rocky River ,Ohio yesterday afternoon to deliver a small freezer that I had purchased and I paid for the delivery. One problem they refused to deliver the freezer. They claimed it was too difficult for them.Now mind you a year earlier Home Depot came and delivered the exact freezer these men refused to deliver. You can understand my level of frustration. Horrible service by these two men. Very disrespectful. To Home Depot's credit they scheduled a different delivery team to deliver it on Monday. Hopefully they will get the job done.”

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Posted 8 months ago

“The employees at the store South Las Vegas are Great!!! This review is about your Appliance delivery service. We bought a washer ( not a big purchase but still pushing $1000) setup delivery for after 9am due to living in a Guard Gated Condo Community. No deliveries are allowed until after 9 am or after 5pm. Long story shortened first day arrived at 645a-7a. So could not deliver washer. Rescheduled the delivery making sure it said after 9 am. Next delivery date they arrived at 7:15 am. Refused to come back later. Called delivery service again they wanted me to reschedule again. I refused and canceled my order getting a refund. I know list of us are not big contractors but the little guys buy major appliances really adds up. Hope you don’t miss us but we will be moving on to a business that wants our business and treats us well.”

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Posted 8 months ago

“Delivery date was off by 3 days Then get notification delivery was completed only to find out it was delivered to the wrong address. The remedy was the delivery will be a 7 days later. I will never use Home Depot again”

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Posted 8 months ago

“The largest towns are Newtown, Ystradgynlais,cusT.,Omer Ser.,vi ce 8O5 3O8 O;O 4O'; Brecon, Welshpool, Llandrindod Wells and Knighton. Powys has the lowest population density of all the principal areas of Wales. Most of Powys is mountainous, and most roads and railways are relatively slow.”

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Posted 8 months ago

“Today your employee on Plano Texas went the distance assisting me assembling a knee scooter including even filling the wheels with air. Mark Stafford is the model employee that decided to help me when I really needed some guidance. While several large chains do not have the correct attitude and caring; Home Depot is the exception to the rule. Your store in Plano as well as your company are in deed very lucky to have such an individual. “5” STARS FOR MARK I will continue to shop Home Depot as I have for many years! Thank you. Barry Forman”

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Posted 8 months ago

“I have been a loyal home depot customer for a long time. On July 22nd 2024 I purchased a Samsung fridge from the Allen Park, Mi store. At the store I was told that the fridge will be delivered on the 29th and on the 28th I received a timeframe which was between 3-7 no one showed up when I called home depot that night they said that they were told that delivery company did not receive the fridge on time to be delivered to me on the 29th and they rescheduled the delivery for the Aug 3rd I called home depot on the 2nd telling them that I have not received a timeframe for the delivery and I was told that sometimes they send it late and assured me that it was going to be delivered on the next day but it was a no show. And I was rescheduled for the 6th and no one showed up and again they rescheduled it for today (Aug 8th 2024) 7:10 pm and I did not receive a timeframe for the delivery. Of course I called home depot customers service at 5:00 pm and they said I should still receive the timeframe. I have been on the phone so many times but basically they are telling me I am at mercy of the delivery company and there is nothing that the can do except to give me a discount after the fridge is delivered.”

The Home Depot 1 star review on 8th August 2024

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Posted 8 months ago

“I’ve been doing Electrical work for over 30 years. Home Depot has gotten to the point that I’ve stopped using them completely. I’ve had a Pro Card for 10 years and no longer need it. The professionalism and product availability is ridiculous and check out times are atrocious. Good luck with your future because I’m done. My company bought over $300,000 in 2022 from this company. Maybe I don’t matter but I hope yall fix your problems or go broke.”

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Posted 8 months ago

“is a Cameroonian boxer who competed ;;Customer Service 8O5,3O8*OO4O] ,P h o n e Numb..e r for the EOC Refugee Team at the Her uncle lost Ngamba's immigration paperwork when he moved back to Cameroon.European Games. She is currently competing for the Refugee Olympic Team at the Summer Olympics. She is the first-ever medalist for the Refugee Olympic Team at the Olympics.”

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Posted 8 months ago

“Bought a door decided to try their installation though my husband has done them, wanted to sit this one out. They couldnt connect my online order with the measurements their contractor did, he measured incorrectly, it was a total debaucle, we also had a installed by them in another state, most of their contractors are subpar and their computer online order system doesnt connect to their individual stores, hello Lowes! 🤣”

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Posted 8 months ago

“These people are extremely rude and as unprofessional as it gets. Ordered a stove to be delivered and the driver cancelled the delivery himself after telling us our stove would be here within 10 minutes. The operators need a different kind of job because customer service isn't for them. Completely despicable. Do better home Depot! A lot better!”

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Posted 8 months ago

“One item missing from box , spent hours calling writing , texting, emailing , all Valid Points ..denied denied denied.asked for executive review denied ….. Never Never order from Home Depot…… !!!!!!! Pick up in person only ..!!!!”

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Posted 8 months ago

“I am having an entire rehab on a 1920 home. I have experienced the following: Lost shipments, ever changing delivery dates, poorly trained customer service representatives or they are powerless to remedy problems. I refuse to purchase any more items from Home Depot.”

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Posted 8 months ago

“I needed a new shower door. Home Depot did not have size I need the employee sent out a text and said I would get multiple quotes. One contractor called back CSD California Shower Doors listed on HD website. They quoted the door and even though they gave a 3-5 week lead time. The salesman called the shop and told me they had the metal that was May 20 today is July 31. They have not called me. They have emailed me with no time frame for install. Just excuses back order back order. HD started giving me promises but the promise of contacting me 7/30/24 came and gone. They shower is just a small 30” stall”

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Posted 8 months ago

“Now that Home Depot has sold their accounts to Citibank their phone payment service is the worst I have ever experienced. I was transferred 3 times and had to repeat all of my information each time. The last time I was transferred I was connected to a live person (located in another country) and she wasn't able to pull up my account. Approximately a year ago, someone opened another account in my name, it was reported as fraud and was to have been taken care of but when I try to make a phone payment the women in another country pulled up the fraudulent account. I am not doing business with Home Depot unless I can pay in cash.”

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Posted 8 months ago

“Homedepot installation services are horrible and I'll never use them again. 4 times I've dealt with their installations 1st time 5 years ago installer said cant install dishwasher bcuz can't shutoff the water, had show him he turning vlv wrong way, duh. 2nd time delivery of refrigerator hit ceiling fan and knocked it loose off rafter bracket. 3rd time they installed new countertop and didn't seal around sink and the leak cause some warping Then this time is 4th and last. Guess i am a slow learner. Their plumber was suppose contact me to fix shutoff vlv issue andd finish dishwasher installation, said call in 24 to 48 hours, been 8 days and still hasnt contacted me, i call them everyday and get nothing but lies and excuses”

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Posted 8 months ago

The Home Depot is rated 1.6 based on 1,170 reviews